My name is Thomas O Pollard and I have 40 years of experience in residential construction, I have earned the Super Service Award multiple times providing handyman services in Charlottesville, Albemarle, Louisa, and Fluvanna counties. I am also now a certified Anderson Installer for both windows and doors. I have recently begun specializing in saving both the sellers and buyers significant money on repairs at a fair price after the inspection report has been received. I am the sole proprietor and try to do as much of the work myself as possible so the job is done right the first time and guaranteed! I have 1 full time employee along with others I can call if and when needed due to the job size or outside of my expertise. My goal is to exceed your expectations by being responsive, punctual, professional and clean while I get the job done on time and I will do my best to finish under budget! I will respect you, your home and your budget and guarantee all of my work for 1 year, you have my word!
I just wanted an estimate for a drywall finishing job in a downstairs remodeled bathroom. Tom took plenty of time making sure every detail with the job was covered. At this point we have not agreed to have him do the work but there is no doubt if it is done, he will do it.
Description of Work: Mr. Pollard arrived on time and was most informative about his work. Showed photos of recent jobs. Great first impression
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$750
John M.
03/2014
5.0
handyman service
 + -1 more
Tom is VERY professional and curtious. When he first came to our home to give us a quote he explained everything in detail and performed the job exactly as explained. He was very neat and cleaned up everything afterwards. He is a very Hard and meticulous worker. His prices are at the higher end but WELL WORTH every penny! We already have a quote for him to install another ceiling and he will be coming out in the next few weeks to do so. He guarantees all his work for 1 year and when my the fan he installed upstairs was making a very low ticking noise he came out immediately and remedied the problem. It is hard to find such a quality hard worker nowadays and I would not hesitate to recommend Tom!
Description of Work: Tom installed a ceiling fan in our master bedroom. He also fixed a broken picket on our stairs, reinforced toilet paper holders that were coming out of the wall in our master bath and first floor bathroom, installed an attic drop down staircase and fixed some kitchen cabinet doors that the hinges were coming out of the cabinets.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Donna D.
03/2014
5.0
ceramic tile, woodworking
 + 0 more
He was able to match our cabinets to the floor trim and he did a great job! We felt the price was very reasonable. I could tell he had very high standards and he was trustworthy. He was able to fit us in well and was able to come by the next day. It took about 1 working day to complete the work.
Description of Work: We had a flood in our kitchen. We needed to repair the wood work. He came in and repaired some wood trim in the kitchen. We also bought new tile and he installed that as well.
Tom and his co-worker worked very quickly. Tom started on the drywall while the other person started working in the basement. After removing the damaged drywall, the cracked ceiling joist was discovered and Tom repaired it without a change in the original estimate. They left our house cleaner than it was to begin with. Tom was very responsive to calls. When I had to leave messages for him he always returned my call within a short time. After they were done, Tom contacted us and asked if he could come back to do some additional work. Upon reflection, he was not 100% pleased with the basement repair and wanted to add another support. He did this at no additional charge. Dealing with Tom was an excellent experience.
Description of Work: Replaced damaged ceiling drywall, repaired cracked joist, repaired old termite damage on floor beam, and elevated and supported sagging floor.
Tom and Eric were punctual and did and outstanding job getting everything done in 2 days. They identified everything that was going to be done and explained how they were going to do it. Asked for my input and identified other areas that might be a problem. Cleaned up everything very well with no mess left behind. They were friendly and very easy to work with. I would definitely recommend them to others and use them in the future.
Description of Work: Patched, sanded, and painted living room ceiling. Replaced boots on vent pipes on roof. Cleaned gutters. Installed gutter hangers. Scraped and painted door trim for 3 doors. Did break metal around the front door trim. Installed baseboards in the kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,770
Andrew C.
10/2013
5.0
handyman service, roofing
 + 0 more
We didn't realize there were pieces missing to the ridge cap and glad he was able to point it out and fix it before it became another roof issue.
Description of Work: Repaired a leak in the roof along the chimney. While he was on the roof he discovered a missing ridge cap which he also replaced. I plan on using him for other services in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
Alan S.
08/2013
4.0
concrete repair
 + -1 more
Very nice guy. He came out for a bid but he is a one man operation. He will not the pour concrete because he is not comfortable doing it as a one man job. I would go with in the future for a smaller job.
Description of Work: Concrete
Rating Category
Rating out of 5
professionalism
4.0
Yes, I recommend this pro
Chris P.
08/2013
4.0
drywall
 + -1 more
Tom was on time both days, very polite. Provided estimate and charged exact amount. good drywall patch job.
Description of Work: Drywall repair, replaced damaged drywall, taped, modded.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$150
Kathy A.
08/2013
5.0
flooring contractor
 + -1 more
Tom was great right from the start. He was up front about his process and pricing. He explained what he would do and followed through. His pricing was competitive, he was professional, and courteous. Other contractors couldn't figure out what to do about the front door or suggested much more expensive solutions. His workmanship was great and he went out of his way to make sure we were happy with the job. I would recommend him to anyone.
Description of Work: We needed the wood frame/trim around our garage door replaced and the wood frame attached to our front screen/storm door repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Scott H.
08/2013
5.0
doors, handyman service
 + 0 more
Excellent job. Very professional, easy to work with, strong communication skills. The door that Tom created was a perfect solution for our problem. We'd highly recommend him and would use him again without hesitation.
Description of Work: Built and installed custom closet door
Description of Work: Power-wash house & deck; hang new shutters; paint door & trim; install new ext. lighting; new mailbox; install new door locks & hardware; replace missing roof tiles; replace damage siding; repair screens; misc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,100
Dina P.
05/2013
5.0
house painters, garage builders, handyman service, roofing, siding
 + 3 more
Thomas was prompt and polite. His work was exactly what I asked for.
Description of Work: Thomas fixed two roofs and then rebuilt a part of my shop He replaced some siding, shingles, painted the drip edge and then rebuilt a section of a wall that had rain damage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Christopher S.
04/2013
5.0
doors
 + -1 more
Each job I hire him as my "go-to" contractor for home improvements. Tom has been punctual, courteous, provides advice, and takes pride in all steps along my three door replacement. He is very attentive to detail & very affordable. His product is well worth cost. Easy to contact and returns all calls.
Description of Work: As like prior two door replacements, Tom & his company removed old double French patio doors and installed new set of double doors (French). He prepped, cleaned, shimmed frame opening, & also installed door knob & lock set. He finished ~6 to 7 hrs.
Tom has proven his problem solving skills. Achieving perfect design, construction and install. Always on time, going above and beyond, polite and honest. Jobs done better than we had hoped, in less time and below the estimate.
Description of Work: Design, build and install fireplace surround, sand and finish floor transition, uninstall and install kitchen fixtures, patch and sand and paint, rescreen front door, fix electrical sockets, replace light and fan switches.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kevin B.
03/2013
5.0
drywall, handyman service
 + 0 more
Removed one(1) kitchen wall cabinet and associated trim. Removed 18" by 18" piece of water-damaged ceiling drywall. Installed new drywall, taped and mudded as necessary to blend in new drywall with kitchen ceiling. Re-installed cabinet and associated trim. Prompt arrival at appointed time. Took care to protect surrounding area from damage, dust, etc. Nice clean-up at end of each work period. Easy to work and communicate with throughout project.
Description of Work: Removed one(1) kitchen wall cabinet and associated trim Removed and replaced water-damaged drywall Re-installed wall cabinet and trim after completion of drywall repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Howard S.
03/2013
5.0
handyman service, replacement windows
 + 0 more
Perfect he did not bother me with 3 hours of talk he just started the job and most important finished it./
Description of Work: After having 3 companies tell me they would show up to do the job I called Top Quality. Tom responded quickly. Even more important he showed up on time to do this very difficult job. He custom made 3 window frames, then cut the glass to fit. They look wonderful/ He had to work overtime to finish the job. I could not be happier with the work the and his craftsmanship. He left the job site clean and I was amazed, that one man could finish this job in one day. I told him I do not believe he charges enough. I will call Tom for all my home improvement work. You should too. Howard Schwartz Martinsburg WV.
Tom was a pleasure to work with. From day 1 he was responsive, honest, and punctual. I had faith that he could deliver from the moment we met. He's a very down to earth, respectful, and personable guy who you can't help but like. His work was done very professionally and quickly. I spent more than I thought I would, only because I wanted him to take care of every little detail that I had thought I could do myself. The peace of mind in knowing that everything is taken care of was well worth it. I will absolutely be giving Tom a call whenever I need something else done. He's got a customer for life!
Description of Work: TOP Quality Home Improvements and Repairs performed a number of jobs including floor installation, ceiling fan/light fixture installation, hand rail installation, closet door repair and installation, and more.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
Thomas A.
01/2013
5.0
drywall
 + -1 more
He completed on time and I was very satisfied with the quality of work. I would not hesitate to call TOP Quality for other jobs around my home, or to recommend this company to my neighbors.
Description of Work: Tom gave a fair quote and was very communicative about scheduling. He offered to work on the weekend which was better for both of our schedules. The job was to re-do some bad drywall repairs and to install baseboard trim in a large basement with multiple rooms.
Company provided estimate in a timely manner. Pricing was in line with other estimates, however, I chose to go with a General Contractor who could perform all services required.
Description of Work: Estimate Provided
Rating Category
Rating out of 5
Yes, I recommend this pro
$4,500
Dianna K.
10/2012
5.0
handyman service
 + -1 more
Mr. Pollard, was very responsive to my phone calls, very professional, courteous, his price was reasonable, he completed the task on time and within the estimate. The work was excellent.
Description of Work: Installed hardwood flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Ana C.
09/2012
4.0
ceiling fans, handyman service
 + 0 more
I found them on Angie's List and they were experts at what they were doing. It could have been cheaper.
Description of Work: I used TOP Quality Home Improvements & Repairs to up some vents and ceiling fans.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Todd O.
08/2012
5.0
drywall, handyman service
 + 0 more
Tom was professional and fair. I would recommend his service and will use him again.
Description of Work: Finish drywall in 3 car garage. Prepping for paint.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
bobby M.
07/2012
5.0
decks
 + -1 more
I would definitely recommend them. He was professional and prompt. He did good work at a fair price.
Description of Work: I used TOP Quality Home Improvements & Repairs to build a deck.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Jenneese W.
04/2012
4.0
handyman service
 + -1 more
Tom was very cordial, punctual & professional, but he & his partner smoked way too much and the job took a lot longer than he quoted me. I was hoping to spend $ 600 tops, but he charged me $ 950.00.
Description of Work: He never installed swing sets before, however I knew this but thought he could handle it. Though it took a lot longer than expected, he did do a good thorough job. He didn't finish the work because it was getting too expensive.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$950
Response from TOP Quality Home Improvements LLC
In regards to cost of the job, when I spoke with the homeowners- I told them $25 per man hour. The instructions for the swing set clearly stated, and it was evident that it was a 2 man job- therefore making it $50 an hour. Based on the information in the instructions, we were going to complete the swing set on time, and that included installing a foundation for the swing set of 6x6 beams into the ground due to the fact the area was not level. We wanted to ensure that the foundation was stable and the swing set was safe. The additional work was also completed within the time allotted for the construction of the swing set. The homeowner gave me a stop time to ensure that they stayed within a certain budget. I stopped the work on the time that she requested and then proceeded to clean the area and pickup all tools, etc on my own time and did not count that toward the hours that were charged to the member. I believe the miscommunication occurred because the member thought that she would get 2 men for $25 an hour, not $25 each. I apologize for any confusion and will make sure that this is more than clear in the future. In regards to us smoking on the job site, please be aware that neither myself nor my partner ever stopped or took a break to smoke. We continued working out of respect for the members time and to ensure that we are as efficient as possible. We make sure to leave the area clean of any debris as well. Again, I regret that this member was not 100% satisfied with the job, as we work very hard to make sure that all of our customers are happy with our work and their experience. Please see our other reports for a true testament of our work and customer satisfaction.
Penny F.
11/2011
5.0
handyman service, siding
 + 0 more
Another company met my budget. They were prompt with me. They stayed in touch. It was a beautiful proposal with a lot of preparation into it. It was very detailed. Overall experience was excellent. They were fast. It was the highest quote which I got from them. The company I went with, I felt they were more experienced. I was very impressed with them. I would use them in the future.
Description of Work: I used TOP Quality Home Improvements & Repairs to get an estimate back in September. They quoted me $20,000. It was for roof repair and final siding.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Handyman Services,
Doors,
Finished Carpentry and Woodworking,
Drywall,
Decks and Porches,
Unfinished Carpentry,
General Remodeling,
Flooring Sales and Installation,
Interior Painting,
Siding,
Windows,
Roofing
FAQ
TOP Quality Home Improvements LLC is currently rated 4.9 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
TOP Quality Home Improvements LLC accepts the following forms of payment: Check
Yes, TOP Quality Home Improvements LLC offers free project estimates.
No, TOP Quality Home Improvements LLC does not offer eco-friendly accreditations.
Yes, TOP Quality Home Improvements LLC offers a 5% senior discount.
No, TOP Quality Home Improvements LLC does not offer emergency services.
Yes, TOP Quality Home Improvements LLC offers warranties.
TOP Quality Home Improvements LLC offers the following services: Decks Repair, Interior Trim, Siding, Window, Door Replacement, Break Metal, Interior Painting, Flooring, Drywall Repair, Gutters, Roofing Repairs, Plumbing Repairs, Remodeling General, Remodeling Kitchen & Bath