TOP Quality Home Improvements LLC

Tom did an outstanding job of replacing a couple of 20-year-old pressure-treated 6x6 posts for a 2nd story porch that were showing signs of rot. He removed the bad posts, installed new concrete-filled supports, and replaced the posts (including a galvanized metal cap between the concrete & wood). He also straightened a severely-leaning mailbox, securing it with concrete, and even filled in a hole that had mysteriously appeared in our driveway a couple of months ago. The entire project was completed over two days. Throughout the entire effort he kept us constantly apprised of his plans and his progress. And when he and his assistant departed, they left the porch area cleaner than they found it. And the total cost was 25% less than the original estimate.

Most importantly, the word quality was extremely high. The price was also reasonable. And Tom made special efforts to work around my schedule. Highly recommend.

Thomas Pollard replaced a Front entrance door with side light and a glass sliding door for us. From the first phone call to the completion of the job Tom was very prompt and professional . He responded quickly to every question and concern we had. Tom and his worker Cecil did great work with the installation of the doors , including hauling off debris and clean up . His fee was very reasonable , less than expected . We are very happy and recommend Tom for his good work . We will definitely use him again .

We highly recommend Mr. Pollard. An old-school craftsman in the best way, he has knowledge, common sense, and pride of work that is very rare to find these days -- hire him for all manner of projects and you will have peace of mind. He comes up with creative and skilled solutions for repairs and projects for old homes at a very reasonable and honest price. He is dependable and a man of his word, and he never sees anything as too challenging --he just works the problem. Overall just a pleasure to work with.

I am impressed by the quality of work performed at my house. We bought a house in 2020 at Westlake in Crozeet. We wanted shower doors in our bathrooms and no curtains. Dobson Glass installed a shower door in our basement's bathroom, where the tub is rectangular. But in our guest's room's bathroom, interestingly, the edge of the tub is curved, therefore a round shower door was the only option. Those round doors are available at Home Depot. BUT, NO ENTITY IN THE EXTENDED CHARLOTTESVILLE AREA was interested in the project of installing such a door. In all my online searches, MR. POLLARD IS THE ONLY ONE, who called me, and who was willing to tackled the job. And he, and his team, did a fantastic job. They also repaired a heavy wood mantle over our fire place, which was falling. They fixed it without breaking the marble around it and without any visual marks as to where they put the nails. They performed other repairs around the house to our complete satisfaction. The men were diligent, hard working, polite and professional. We are planning future projects. I would hired Mr. Pollard and his team any time. I highly remommend him.

Extremely well. Very small job that I knew he'd have to fit in amongst others. Just as professional and kind as could be. Refused to charge me for such a simple fix so wound up handing a "tip" to his colleague and asked that he buy himself a beer or buy his wife flowers. Have used before for a much larger job and will use again in the future

Very pleased from start to finish. Will call again for more projects.

Very well. Our doors now close properly and the floor no longer creaks.

We own an old home and TOP Quality Home Improvements has done various repair jobs as well as the construction of a new shed. In all cases the work was very well done. I'd say the term "home improvement" certainly describes Tom and his crew. In addition to the quality workmanship, his cost has always been competitive. We would highly recommend them.

This is the second time I have used Tom and his team for a major home update. He removed an old door for us and installed a new sliding glass door. As before, Tom was very professional and responsive throughout, and performed truly 'top-quality' work at a 'top-quality' price. We love our screen door. I consider myself blessed that Tom was willing to do this job for us.

I went great. They were prompt and thorough. He came out with 3 of his guys and they finished the work to my satisfaction. All of them were quite professional. Would hire again.

never received a reply...must be holiday season slow down, but I would have appreciated a call.

Repaired water damaged flooring. Replaced base moulding and quarter round moulding.

Services were extremely friendly and fast. Tom showed up to review the list of required repairs and created a materials list, bought the needed items and showed up the next day to complete all repairs. Made the process easy and stress-free.

The workmanship was great. The repairs were better than new. Very happy with that. They cleaned up well after they were finished too.

Tom was extremely responsive at the beginning. He quickly found time to visit my home, was very personable and attentive, then followed up with questions to complete his initial evaluation. Tom set expectations to get back to me within a week, then called me after a week to get one last piece of information. I never heard from Tom after that. I called him and left a voicemail a week after our last conversation, then spaced out a text 3 days later. Still haven't gotten a quote, an apology, or a reason for the delay, almost a month later. Really poor follow up.

The crew were meticulous in the work they did with the floor. We are very pleased with them and will hire Tom again to do another project next month. They were professional and showed up for work on time the following day. They kept our basement clean when they left.

We were very pleased with the care to work detail and our satisfaction with the job. They installed what proved to be defective material, gladly replaced it to our satisfaction, and were very cooperative to work with. The power washing made our 30 yr. old deck look new.

Mr. Pollard is very easy to work with. Punctual and professional, good response time and follow up. The work was done by one of his employees. It was well done, promptly on the scheduled date. Everything was cleaned up and left in order. Mr. Pollard agreed to have a couple of electrical receptacles and a light fixture moved while insulating the walls and gable ends of the structure. I will have him do the roof in the future. Thank you Mr. Pollard and Gabriel!

Beautifully! Mr. Pollard and his team were very professional and were able to fit me into the schedule promptly. He was able to grasp what I was asking for regarding the trim and produce it beautifully. They expected one day of work and it took a little bit longer but did not charge extra. Very attentive to details and removed all debris and waste leaving the site clean. We are very happy and hope to hire Tom again.

Great project. Tom and his team made our front door look just like the Pinterest/Houzz picture we showed them. Great clean up and they hauled away all the previous door parts. I would hire them again for work around the house.

Contracted with another company closer to my property.

Excellent work. Tom was very knowledgeable and reassuring that the work will be done right. His men were experienced and friendly. Will definitely go back to Tom!

Tom and his team did a great job on installing 4 new doors in our house. He is very knowledgeable and did a good job of communicating what he was doing and why. He kept the workspace clean and worked in a timely way. He was extremely good at coming back out a few months later when the weather changed and the doors needed to be adjusted. He came the next business day and corrected the issue. I definitely recommend Tom and his company.

I had a great experience working with Mr. Pollard and his crew on a handful of small to medium home improvements. Mr. Pollard came up with creative solutions and fixed some problems beyond those I'd originally asked for help with. The work looks great, and he and his crew were fantastic to work with.