JES Foundation Repair

the technicians were very professional, cleaned up when finished and very customer oriented

DO NOT HIRE THIS COMPANY! DO NOT HIRE JES CONSTRUCTION LLC! On 6 Aug 16, we met with a JES representative & signed an $8435.00 contract for 2 jobs, Polymer Fill beneath the garage floor & CarbonArmor strapping for the resulting tilt of the affiliated basement wall. Required down payment of $1687.00 paid & within six days both jobs scheduled for 16 & 22 Sep respectively. Since then pretty much nothing has occurred as stated or scheduled. Having kept a log of events, some examples of JES poor job management, poor communication & poor customer service include – 1. 1st CarbonArmor appointment required rescheduling due to JES not having obtained necessary permits 2. rescheduled CarbonArmor job left incomplete due to not having the necessary equipment or expertise to access all required strapping areas, known to JES in advance, after cutting a 3 x 2 hole in hallway wall 3. being notified on day of scheduled appointment of personnel non-availability 4. personnel calling on a scheduled day to arrive late 5. not receiving promised update calls & only obtaining status of uncompleted CarbonArmor job via PolyFill inspector who called while on property 6. failed 1st scheduled inspection of the CarbonArmor job by the JES subcontracted 3rd party certified inspectors due to JES not meeting their own engineering requirements 7. 3 requests by phone & email for final payments of non-completed jobs 8. personnel arriving & waiting on premise for unscheduled appointments; notified by voicemail upon arrival home from work, & a 2nd time after notifying JES that no one would be available during a defined period 9. after reminding JES that we would no longer coordinate with the scheduler we were referred to another individual who would contact us only to find several weeks later, when we contacted him, that he was not aware of any issues; & has since quit 10. 2nd failed inspection of the CarbonArmor job due to no changes from originally noted issues; no communication between JES and inspector to discuss possible acceptance of current job, only a request to re-inspect; no JES employee had ever returned to the property to make any corrections since 1st failure. On 6 Feb, we were forced to cancel & reschedule our hoped for last appointment of 8 Feb due to work considerations. We were told the replacement employee or General Manager would return the call. No communication received until the General Manager responded to our refusal to pay the 3rd final payment request for an incomplete job on 7 Mar. She offered 25 Mar as a possible date but already schedule travel did not allow it. On 24 Mar JES called to verify yet another unscheduled appointment. On 29 Mar an email with an attached letter explaining our frustration was sent to management level employees, the 3rd party inspector & salesman. The salesman responded within 30 minutes stating that he was unaware of any issues besides those mentioned in the phone messages we left over the previous

I couldn't be happier with our end product. The entire process was easy! Christian Martin came out and did a very detailed inspection of our crawl space, took tons of pics then sat down with us to go over everything he found. He was very honest in the fact our space wasn't bad at all. There were minor issues but nothing that was extreme. He went over every product and each warranty and made us feel comfortable with each product and going with JES. We were told it could be up to 5 weeks out but to our surprise we got a phone call and they could fit us in within the next week! It took them no time to get everything done! The foreman, Cameron was great to deal with. All of the workers were very respectful and polite. They had to come into our home and thru our master bedroom to get to the opening and they did everything to make sure there was no dirt or mess thru our home. I would recommend JES for anyone needing any work!! We couldn't be happier! Thanks so much!

Scheduled service for encapsulating crawl space 1 month ago and they have yet to complete. I was given a scheduled time frame of 3 days. Left large packet of materials on lawn for > 1 week which in turn killed all the grass as well as, broke and removed porch skirting panels which remain unattached. Unacceptable, unreasonable time management, inadequate person to person communication among their crew members to accommodate my professional capacity due to their initial cancellation. As for the quality of service that is yet to be determined...

The work did not fix the issue. Was told I would hear back from them to reschedule and go with a different procedure, but had to call them back a week after they were supposed to contact me. Got a voice mail after that telling me they wilk be back on May 10th...no other communication since then.

They did a beautiful encapsulating my crawl space which was tight in places. It made the floors warmer and the house more comfortable. It was great not having to worry about the moisture issue during hot, humid summers. No more dripping insulation or potential or mold or wood rot. Peace o mind.

Prompt estimate and great detailed description of work to be done by a friendly and knowledgable professional. Good end result for a reasonable price point that made sense for me and my husband.

I was very disappointed with JES. I hired them before I they did great. This time they never call to tell me when they would arrive on the scheduled date. The first day the crew showed up at 1130 went to lunch at 2pm for 1 hr., worked until 4pm. The second day they showed up at 2:30 pm and left at 4:30 pm. They were supposed to level my foundation, but they never checked to see if it was leveled. I AM NOT HAPPY.

Very knowledgeable and professional company from initial evaluation to job completion. They are not "cheap", however, any good work is never cheap. This company is certainly worth the cost.

In 2007, JES did some foundation work for me which included the installation of three smart jacks. Recently I asked JES to inspect my crawl space to see if the jacks were holding. They said yes but they had become very rusty. They volunteered to replace them with their new galvanized steel jacks. JES did the work for free, and their "tiger team" did a magnificent job. We were very pleased with the company.

Of the seven crawl space repair/water mitigation companies that bid on this job JES was BY FAR the best prepared, most professional, most helpful, and had the widest selection of possible "fixes" to my situation. They were not the cheapest and I seriously considered going with a different competitor--until I did the background research on the companies. I particularly appreciate how helpful these guys were, particularly Russ Nagel, in suggesting various alternatives and talking through and thoroughly explaining what could be done and what needed to be done. If you want cheap, go with cheap. If you want total, friendly professionalism, I highly recommend JES. I would certainly go back to them in the future.

Tried to shift time line around to suit company. Told need 2-3 days in between but office tried to do work to complete earlier than scheduled and tried to complete next work the next day. Told them no then the workers called the next day to do the work.

Excellent company, employees and work ethics. They did quality work and after job, cleaned area well.

JES performance in executing the job is very professional and quality of services is outstanding, that exceeds our expectation. From the initial inspection by JES REP Chris Yi, the work package was carefully presented and explained, which was very easy to understand. The work site supervisor Amador explained the details of worked done, very professional to deal with, and true to his words. Three weeks after the work done, Chris came back and follow up to fine out if things are working properly to our satisfaction and verify if all the warranty documentations received by us. I will highly recommend JES of VA Beach to my Friends and our neighbors who wishes similar repair, or Waterproofing job.

This company is one of the most deserving of a negative ten stars. They did a good job on getting the mess under my house cleaned up and I was impressed for years. Then the problems started. They had put two pumps and a humidifier under the house, and it worked well for several years. Then last year I noticed that the pump was not pumping any water out the the drain at the street that I had rigged up. I called them to come check it and hey said everything was workings. Then they checked for the mold smell under the house and found Black mold under the house. They had assured me this would not happen and that the humidity under the house would be OK. Not So. They had charged me $16,000 to do the work, and gave me a life time guarantee. Then they told me they could spray for mold and it would cost me $3,000 more dollars. After I got off the floor, I called another company to crawl under the house and check it out. Yes the mold was there, but also discovered that they had no GRI installed and they had just jury-rigged the electrical wires under the house, with some orange extension cords. What an idiot I was for trusting them. They had no system set up to tell me if the pumps were working and the dehumidifier. They told me after the inspection which I paid $200 for that one pump was not working so they just unplugged it. No explanation to fix it or replace it. Then the company I had go under the house, told me that under the bay window, they had not wrapped the house or enclosed with plastic like they said they did. Standing water was still under there. What a smelly mess. Even though their "inspector" told me everything was OK. Now I have a sign in my yard telling this story. JES did work for me. JES lied to me. JES did not honor contract. I would not hire them again. I will leave it there till they fix this mess. I could tell you a lot more, but if you are thinking about hiring this company, please do no do it. My wife is so mad at me, and I deserve it. I have been a state registered contractor since 1971 and have never seen a more disreputable company.

Workers conducted themselves as true professionals and cleaned up after themselves.

Company showed a lot of respect for me and my property. Super job and relationship with the initial inspector.

They were so busy this summer it took 6 weeks to get on the schedule and then 20 minutes before the scheduled estimate the inspector called and said he had an emergency. My return call to the inspector was not addressed in 4 days. When they finally got back to me and realized I wanted to buy their most expensive service, then the customer service got better. They even had people come out to observe my foundation repair because apparently it was fairly rare, and very pricy. When the work crew showed up to work on the day of the job they asked me where they were supposed to drill to install pylons, they didn't have a properly documented work order and the inspector and job supervisor I was working with was not on site. Not very professional to not know where to drill since they were drilling holes inside into the floor of my house. The peace of mind for me was worth the cost but it was clear from the attention my job got it was rare. The crew attempted to clean up after themselves but I found splattered concrete here and there on the walls over the coming weeks. I would absolutely hire them again since I know I don't have to worry about my foundation anymore and the quality of work was great but would warn anyone else to keep a close eye on the job and keep handy the cell phone number of the supervisor that should be on the job since they won't be on site the whole time.