JES Foundation Repair

Not complete yet, but everything checks out great so far.

Excellent

Great work~ They didn't try to sell us anything that wasn't needed, and they price match their quote.

Fast and Friendly. On time and little wait from start to finish.

Great service. Fair price

We hired this business to install three push piers for the front of the house, 7 carbon fiber reinforcement strips for the basement wall and raise the concrete garage floor and the back patio with injected foam. The push piers and the concrete pads went well. The employees were professional and did a good job. The carbon fiber strips in the basement is another story. They installed them incorrectly, not according to their own instructions. They are 7 supposed to be bonded to the wall using epoxy resin. After a couple of days they began to delaminate and separate from the wall. They also tied them into the wood wall foundation base plate incorrectly. I called the office to let them know that it was wrong. After multiple tries, I was finally able to get someone to respond and they sent an inspector out and agreed that it was wrong and decided they would add seven more carbon fiber strips to help support the wall. During this frustrating process, it took me multiple phone calls, text messages and emails to get a response. They finally sent a crew out to fix it and I thought they did a pretty good job and was satisfied. Until I realized days later that the epoxy on some of the strips never dried. Now, months later it is still not dry and it is obvious that they did not mix the epoxy correctly. I contacted them and told them that they could just drop some epoxy off and I could do it myself. At least I would know that it is done correctly. They said that they would have a project coordinator contact me, but I still haven't heard and now I can't get any response from anyone. We gave them over $22,000 of our money and they are now completely ignoring us. They say there a lifetime warranty on their work, but what good is that when they will not respond or show up? It is completely worthless! We are not asking for anything special only what they promised to do and what we paid them for. Stay away from this company

A wonderful crew and excellence result

He was good.

Their word is worthless because they are not upfront or truthful. They have poor customer service.

Good company

Easy to work with from start to finish. The team sent to my home to perform the job were extremely professional and fast working. Took the time to explain everything they were planning to do in detail. Job was finished quickly and looked very professional.

professional with good customer service

Everyone at JES was friendly, helpful, and professional. We had them replace our garage floor in the house we just bought because it had been poured incorrectly. It was a big job and we were nervous about doing it, but Joey took the time to answer our questions and made sure we got the solution we needed. The guys that came out were on time, did a fantastic job, cleaned up, and went above and beyond to provide the best result. We are thrilled with the new garage floor and JES.

Would NOT recommend any work from the Manassas Office. This JES office has poor customer service and communication. I have sent emails and requested phone calls, of which they do not return calls, and when they do send emails, it curt and does not answer the situation. The job was to dig around the foundation to reseal the outside of the foundation/basement. JES informed me on the morning of the scheduled work that they needed to push back a day due to weather without checking the forecast for the location of the home which is located 40 from the JES office. When they did show up at the job site, they were not equipped with all the necessary tools. JES cut my waterline (private water utility) and continued to dig up pipe thus causing replacement of 12 feet of water line vice 2 feet of water line, this was a substantial difference in repair cost that I paid. JES originally tried to have me incur all costs but stated that I proved that I was only responsible for the first 2 feet of damaged pipe and the supervisor had the crew continued to dig/damage the rest of the pipe after it was located. The plumber of JES was unavailable, so I located a local plumber who did the repair, being out at my home until 10:00 pm that evening. I paid the emergency fees out of my pocket. JES then cut the water line AGAIN on the following day, even though the water line was visible, and the area should have been dug by hand and not with mechanized equipment. The foreman did not inform me of this damage, I only learned of the water being shut off when I tried to use my sink. JES could not locate a plumber to do the second repairs therefore I had to obtain my plumber, who was at the house until 11:00 pm fixing the problem. Again, I had to pay out of pocket. When addressing this to JES, they did remove the fee for both days (minus the $250) but stated *This was a courtesy from us to you.* Even though the fault was JES and not mine once the pipe was visibly located. Once the job was finished, within a week the sealant on the foundation began to peal and JES had to return to *repair* and reseal at ground level. The work was shoddy, JES left the job site looking like a new construction site, as the finished work was minimal with seed and straw but no grading, therefore my yard was a muddy mess.

excellent tech

It took two tries almost a year apart to get the work done. Don't know why they dropped the ball. Second try was great. Quick inspection/estimate. The crew did exceptional work to raise and stabilize my concrete front porch and sidewalk.

all contact has been professional and on time. Jared Smith was on time and very helpful in explaining the process and working up the proposal. i received several emails updating me. Kade and James Monell were on time and very professional in explaining what was taking place and definitely knew what they were doing. job went well and i was happy. they ask me several times if i had any questions or concerns. Wanted to know if i needed them to do or explain anything else. Cleaned up and i was satisfied. Great job. Thanks to all at JES.

Great people.

The installation team quality of work and customer service was excellent. Antonio Riley, Foreman, Kareem Ferdanan, and Danzel Gaines worked well together, were diligent and represented JES well. The communications with the project office and management team could be improved. We think it will be good value for a good deal of money. The materials used are top rate and the thorough job represents good quality. Crawlspace encapsulation is in high demand now and I can recommend this company for a complete encapsulation job. Make sure you allow enough time and don't expect a quick start to the job once you have signed a contract. There is, apparently, a long waiting list.

This is the 5th year we've had a contract with JES. Marty - the tech who performed our annual inspection - arrived on time, was very professional, spoke most knowledgeably about the product he was inspecting, thoroughly and clearly answered all my questions about the inspection he was conducting, and had refreshing, friendly manner about him. He's a keeper for your team ! Steve York

Estimate done by Christian was very detailed and accurate. Eric did the work in a very professional manner.

Had some delays due to equipment issues, but over all the work was neat and they made every effort to take care of the property.

Kade Monell & James Monell did an all round great job.