About us
Business highlights
56 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.9100 Reviews
Showing 51-75 of 100 reviews
Marjorie M.
11/2011
heating & air conditioning/hvac
+ -1 moreThe experience was great. They arrived on time and we’ve had no problems.
Description of Work: They provided heating and a/c maintenance, twice a year, spring & fall.
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Yes, I recommend this pro
William P.
11/2011
heating & air conditioning/hvac
+ -1 moreThe experience has been fine overall. They’re a good company, and have always been responsive to our needs. Dennis, the service technician, is fantastic. I’ve been happy with their services.
Description of Work: They provide heating and air conditioning services.
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Yes, I recommend this pro
Gerald U.
11/2011
heating & air conditioning/hvac
+ -1 moreThey did a good job. They were very responsive, and I’m happy with their services.
Description of Work: They installed a furnace in our basement.
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Yes, I recommend this pro
SHERRI N.
11/2011
heating & air conditioning/hvac
+ -1 moreIt was a good experience overall. They came out very quickly, and fixed what was needed. It was a straightforward interaction.
Description of Work: They serviced our furnace. Since then, we purchased a new furnace, so we haven’t used them since.
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Yes, I recommend this pro
Alwin H.
10/2011
heating & air conditioning/hvac
+ -1 moreThey showed up on time and they got the air conditioner fixed and it has continued to work fine. I went down in the crawlspace about 2 months later and I found that they had taken the filter out and failed to replace it after fixing my unit. This could have caused an issue and more of an expense so I am glad that I found it.
Description of Work: I hired them to come out and fix my air conditioning system. They ended up having to replace a few parts to do so.
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$150
Camille Y.
10/2011
heating & air conditioning/hvac
+ -1 moreMy opinion is that the angle of the roof did not allow EASY installation of the condensate lines and therefore, the job was done but, not done to the point that we, as clients, would have the optimum advantage of not having to deal with separated pipes after only 27 months. I understand the difficulty but, as contractors, you are dealing with HOMES and people's lives. You HAVE to go the extra distance to get the job done correctly. They blame my siding company. My siding company was actually an environmental consulting and construction firm, EnviroGroup. They employed master carpenters for our siding job, not the typical " nail gunner" one might see building 5 houses a day in giant pre-planned communities. Pennsylvania National Insurance Company never fully investigated that job and assumed things that are not true. Their own adjuster commented on the fine details of the siding/painting. I heard him say " Oh, wow, look how they back painted. Man, they did a great job, you don't see this kind of job every day." My contractors were never in the attic, never worked in the soffit area and only touched the cover gutter for the condensate lines in order to paint it. I can't imagine a paint brush would tear apart properly installed PVC pipes...and so, we are back to the original argument - Howells did an improper installation and did not own up to it.
Description of Work: In May 2008, we installed two 13 seer heat pumps and an air retrieval system to replace old heat pumps. The sales rep,Matt Ferreira was informative, prompt and easy to work with..understandably, since we were spending $13,000.00 +. The work took 3 days and everything went well. Regular maintenance continued. On Aug. 9,2011, we see water dripping from soffit. The only pipes up there are condensate lines from the heat pump so I called Howells. They send a guy out who cannot properly access the lines by himself ( it is a tight angle in the roof ) but, he crossed some lines and got the drip to stop. 2 days later they come back to repair the lines,cut into the soffit to access and, that's when we realized the soffit was as rotten as can be, obviously from this drip.. what else could it be? So, Howells balks at paying for the soffit damage, which is minimal, $300-$400, I'm thinking, claiming that a siding and paint job 10 months before caused this problem. I said the damage would have manifested before now if that was the case. A conversation about building codes on PVC pipe primer and glue ensued but when I asked Howell's damage control guy, Chris Meadows, what the code was, he replied, " I don't know." HUH? - why were we having the long conversation about codes? I call Hanover Co. building inspector's office, relay story and they say that Howells knows proper procedure and that PVC pipe should be primed and glued.I said Howells claims that these pipes come apart all the time, inspector says only when improper work has been done.This was reiterated by Lorenzo Dyer at the state building code office ( DPOR - DHCD ). I zeroed in on the code which was not in place in May 2008. Mr. Dyer said " It doesn't matter about the primer/glue code from 2009 because the 2006 code encompasses how to properly install PVC pipes." He said they did not install the lines correctly, that these pipes DO NOT come apart easily as Howells suggested. He said if that was the case, there would be leaking condensate pipes all over the state, rotting soffits and houses. He declared that Howells did not install our line properly. So, Howells files a claim w/their insurance co., Penn. National; adjuster comes out, surveys, and says, " I'm stumped. Why would they involve us over such a small claim?..especially after you spent so much money w/them. I would have just fixed it." I agreed. However, we were still turned down for a $346.38 claim. This is the 3rd contractor in 5 yrs. that has come into our home, taken our money and later, would not stand by their work. We never sued before, never filed DPOR complaints. That will not be the case this time. I'm done with sub-par Virginia contractors.
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$13,000
Response from Howell's Heating & Air
Chad H.
08/2011
heating & air conditioning/hvac
+ -1 moreNeeded to improve the airflow to various parts of our home. Howell's tech, Dennis, could not have been better. He quickly diagnosed the problems and affected repairs quickly. All of this done with a smile and an easy way about him that made us know we had made the right choice and that he was a seasoned pro. He never tried to "sell" us but was more like a technical consultant. Nice guy, excellent service and good company. Now that our system is 20 years old, when we consider replacement later this fall Howell's will be the first on our list to contact.
Description of Work: Adjusted dampers and flex duct to improve airflow to both upstairs and downstairs AC systems. Reinstalled air filter left in shambles by previous contractor.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$226
Patricia H.
08/2011
heating & air conditioning/hvac
+ -1 moreThe crew showed up when I was told they would and got right to work. They were friendly and worked efficiently. I don't think they even stopped for lunch. The job was completed within 7 hours and they cleaned up behind themselves. If all service people were like this crew from Howell's there would be a world of happy customers.
Description of Work: Replaced old central air unit, both inside and outside components, with a new 2.5 ton 16 seer Carrier Performance heat pump. Replaced old hard to read thermostat with new digital thermostat
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Yes, I recommend this pro
$6,700
Carolyn J.
08/2011
heating & air conditioning/hvac
+ -1 moreHowell's Heating and Air Conditioning has provided semi-annual maintenance on my heat pump system for the past 25 years. They always arrive on time or call to let me know if they need to change the time. They installed a new system about 7 years ago. I have always found them to be very responsive, professional and to provide quality service.
Description of Work: This was a routine semi-annual maintenance visit for my heat pump system.
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Yes, I recommend this pro
$60
Patricia W.
07/2011
heating & air conditioning/hvac
+ -1 moreOur air conditioner broke down and stopped working late at night during a long, hot, and humid heat wave. My husband called Howell's Heating and Air and left a message. By 7:30 the next morning he heard from the secretary and they were able to send someone to our house by 9:45am. Two service technicians came, were very polite and professional, stopped at the front door and put fabric protective coverings on their feet before coming in. First they listened to me describe the problem, then they went outside to inspect the unit. They found the problem quickly and showed it to me. I called my husband at work and they talked to him and answered his questions. Because the capacitor is a common problem, they had a new one in the truck. They took out the old one which had gone bad and put in the new one very quickly. Then one of the techs came in (carefully putting on his foot gear first) and reset my thermostat for me. He said the coils on the unit were covered with mud, so he went out and cleaned them. The house began to cool off immediately, they finished up and cleaned up all their mess, and by about 11am everything was done and my house was cool again. We are delighted with the work and more than happy that they were able to come so quickly when there must be lots and lots of air conditioners breaking down. We called them because of the high ratings given to the company by Angie's List customers. Now, we are among the very satisfied customers.
Description of Work: The air conditioner was inspected and it was determined that the capacitor was bad. It was removed and replaced by a new one.
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Yes, I recommend this pro
$150
Sherry M.
07/2011
heating & air conditioning/hvac
+ -1 moreOutstanding, professional, ethical. These folks are the "real deal" in a world of too many companies more concerned with their profit margin than customer service.
Description of Work: Inspect systems
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Yes, I recommend this pro
$168
Jean K.
06/2011
heating & air conditioning/hvac
+ -1 moreDealing with Howell's was a very pleasant experience. We had taken a few estimates from other companies, but we held dealt with Howell's years ago before we moved out of town and felt they gave good service. The price was right and we did all the contract signing on line. They were prompt on the day of installation and the two gentlemen were very professional and very quick. It was done in four hours and that was even with a trip back to their office for duct material. We are very pleased with them and highly recommended their services.
Description of Work: Removed our old heat pump, installed new unit
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Yes, I recommend this pro
$5,600
James N.
06/2011
heating & air conditioning/hvac
+ -1 moreIt turned out very well. I would recommend them highly. They were very timely; fast in responding and getting the problem fixed in the same day.
Description of Work: They came out and fixed our air conditioning unit.
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Yes, I recommend this pro
$150
DONNA M.
10/2010
heating & air conditioning/hvac
+ -1 moreI have used them for over 15years. They really care about their customers and will bend over backwards.
Description of Work: They replaced the furnace, air conditioning, and duct work.
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Yes, I recommend this pro
$10,000
David Z.
06/2009
heating & air conditioning/hvac
+ -1 moreI got four quotes to replace an aging 10-year old heat pump that would not consistently come on, except for when I had an HVAC technician on site. Howell?s was the last place I had quote, but they also had the best deal. From the other 3 places, I was getting quotes for 2.5 to 3 ton units ranging from $6,800 for a 2.5 ton 13 SEER to $12.5k for a 3 ton 19 SEER. All of those sounded way out of line and a couple of them wanted an additional $2k more to move the unit 5 feet to the side on top of that. Things could not have been better with Howell?s. Everyone from the estimator to the installers were here when they said they would - though the installers were about 20 minutes early, but who can blame them for wanting to get a jump on the work when it?s going to be 120 degrees in the attic later in the day. The new unit was operational and blowing cold air by 2:45pm. Wow. They replaced a significant amount of flex-ducting as well since it was not large enough to deal with the airflow of the new unit. BTW, I ended up with a 3 ton York Affinity system - 18 SEER with variable speed air handler, multi-stage compressor, touchpad thermostat, and a 5? filter unit - ~$6,400 before the $1,500 tax credit. Howell?s throws in a year of maintenance visits (2 visits) and a 5-year labor warranty for that price. They also moved my unit over 5 feet, per my request, for that same price. I learned about Howell?s here on Angie?s from the reviews and after I told some friends I had selected them for my system, I found out they also used Howell?s and were happy.
Description of Work: Replaced a 10 year old heat pump and air handler
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Yes, I recommend this pro
$6,400
Ron A.
05/2009
heating & air conditioning/hvac
+ -1 moreGot a good, clear estimate. Scheduled to fit my convenience. Arrived on time. Used drop clothes and cleaned up after work. Work done as described in time estimated.
Description of Work: Replaced existing soft-tube HVAC supply ducts with insulated hard-walled ducts. Added dampers.
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Yes, I recommend this pro
$1,331
Melanie S.
10/2008
heating & air conditioning/hvac
+ -1 moreHowell's was quick to send an estimator (Matt) when we called. Our original plan was to replace an aging wall unit in the living/dining/kitchen area of our tri-level home with a ductless system, but we also asked for an estimate to replace our aging air condition system with a heat pump and run duct work to living/dining/kitchen and the lower level family room. We decided to go with the bigger job to add value to our home. Howell's was flexible on the start date (we had to go on vacation) and the two installers were prompt each day, were courteous, worked hard in the heat of late summer, and did a great job cleaning up. They took the time to teach me how to use the new thermostat. We love our new system and look forward to saving money on heating this winter.
Description of Work: Replaced high-velocity (space pac) air conditioning unit with a larger, more efficient heat pump unit (also space pac), and ran new duct work to living/dining/kitchen and family room.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$13,000
Kathryn M.
08/2008
water heater repair
+ -1 moreThey were here providing routine service for our 1 yr old heat pump, which we purchased from them, and noticed our hot water heater had a slow leak. They offered to give us an estimate for replacing the old hot water heater. They faxed us an estimate and information on the new hot water heater in a few days. Once we contacted them, since there was no rush, we scheduled them to come out in about a week, which worked best for our schedule. Several days after the installation, we noted a decrease in our water flow rate. We contacted Howells and they promptly came out and made an adjustment on the hot water heater. We have had no further problems.
Description of Work: They replaced our leaking hot water heater with a 10 yr electric hot water heater.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,450
Brett H.
06/2008
heating & air conditioning/hvac
+ -1 moreThe first step was to get a price quote and a recommended replacement for our aging unit. The vendor offered a range of products that could meet our needs at different price points. We went for the middle-tier unit and no one was pushy. We then scheduled an install day. The install went smoothly and took half or more of the day. A 2-man crew completed the work and arrived early in the morning as requested to get started. Not only did they replace the main components as expected but there were some nice touches in that they placed the new unit on a nice new solid base and also replaced the indoor thermostat with a programmable one. The new unit has been heating and cooling our home so much more consistently than the old one ever could. No problems 2 years in (replaced July 2006).
Description of Work: The company replaced our 20+ year old heating/AC (Rheem) unit with a new one (York). I've also used the same vendor for annual maintenance for the old unit before we replaced it and for the new unit as well.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$5,000
SUSAN M.
12/2007
heating & air conditioning/hvac
+ -1 moreAlong with the service and maintenance they have also installed a replacement motor to our heat pump. They have been great each time they come out; prompt, courteous and extremely friendly. He even helped us catch our cat that got out of the front door. I would highly recommend to others.
Description of Work: They do my yearly maintenance and service.
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Yes, I recommend this pro
$175
SARA S S.
07/2007
heating & air conditioning/hvac
+ -1 moreI have been using them for ten years and they are as good as they can be. They are Johnny on spot when I need them. I have a contract with them and I pay $130 per year. If they have to replace any parts, that is extra. I would say I probably spend anywhere from $25-50 dollars a year on parts. The serviceman is really great; they send out the same one every time. His name is Dennis. I would recommend them to anyone needing any type of heating or air conditioning work done.
Description of Work: Twice a year, they service my heating and air conditioning unit. I have a 2200 square foot house that has 10 rooms. When they come out, they change the filters and clean the unit to make sure everything is working properly.
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Yes, I recommend this pro
$130
BOBBIE G.
10/2006
heating & air conditioning/hvac, water heater repair
+ 0 moreI have been impressed with Howell since calling them about a badly leaking water heater. They responded quickly even though it was a sloppy winter weekend. They are reasonably priced and everyone that has been sent out for our yearly checkups has been courteous and prompt.
Description of Work: Howell installed our heating/air conditioner/water heater system when we built our house in 1999. Since then, we have had some repairs done on the water heater and yearly maintenance checkups.
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Yes, I recommend this pro
$70
08/2006
fireplaces, gas logs
+ 0 moreI enjoyed having them out to my home and they carried themselves very well. You couldn t even tell they installed the fireplace because it looked as if it had always been there. The quality of work was awesome. They brought in a big truck to put in the tank and they were careful not to make ruts in my lawn coming in and leaving. They explained how to operate the fireplace in detail.
Description of Work: They installed a gas fireplace with burning log and a 500 gallon tank.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$3,000
MELODY K.
08/2006
plumbing, water heater repair
+ 0 moreThe plumber did a fabulous job. He worked quickly and proficiently. He was very knowledgeable and professional. I was amazed that he completed the work so quickly. I felt the price was great considering the work he did.
Description of Work: My water heater quit working, so I had a new General Electric 50 gallon electric water heater installed with factory warranty.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,200
SUZANNE F.
08/2006
water heater repair
+ -1 moreI would highly recommend this company. They are very courteous. If they say 8a.m. for the arrival time that is when they arrive. The work was all under warranty and we haven't had any problems with any of the things they have done for us. We needed hot water and he was out first thing the next morning for us.
Description of Work: I had an old water heater removed and a new 50 gallon one installed.
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Yes, I recommend this pro
$1,300
Contact information
11216 Air Park Rd, Ashland, VA 23005
http://www.howellsac.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All DayLicensing
Bonded
Insured
Licensed*
Trade License Number
2701012189
Trade License Locale
Virginia
Trade License Authority
Department of Professional and Occupational regulation
Trade License Expiration
05/31/2021
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Water Heaters,
Air Duct Cleaning,
Wells and Pumps,
Gas Logs,
Fireplaces,
Dryer Vent Cleaning
FAQ
Howell's Heating & Air is currently rated 4.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Howell's Heating & Air accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Howell's Heating & Air does not offer free project estimates.
No, Howell's Heating & Air does not offer eco-friendly accreditations.
No, Howell's Heating & Air does not offer a senior discount.
Yes, Howell's Heating & Air offers emergency services.
Yes, Howell's Heating & Air offers warranties.
Howell's Heating & Air offers the following services: hvac service, heating and cooling, service and repair, humidification, water heater replacement, duct cleaning, geothermal and solar systems, home generator installations, airflow diagnostic and balancing, indoor air quality
plumbing
Contact information
11216 Air Park Rd, Ashland, VA 23005
http://www.howellsac.comService hours
Sunday:
Open All DayMonday:
Open All DayTuesday:
Open All DayWednesday:
Open All DayThursday:
Open All DayFriday:
Open All DaySaturday:
Open All Day