The Green Mop

The work the team did was amazing. They got there a little late but they called me to let me know so it was fine. The team of three came in and immediately got to work. They cleaned everything til it gleamed and I started to tell them please pay attention to certain areas but there was no need because they were already on it! I have a current cleaning team already but I will be getting rid of them and switching over to the Green Mop for sure! They wiped off areas I had not even thought to tell them to clean like the top of the washer/dryer in the utility room. As I said there was some sort of greasy film left over from whomever lived there prior to my buying the place and they worked non-stop to get that grime up. One of the ladies was a perfectionist and my fiance and I laughed because I could tell she was not satisfied with the level of clean she was able to get on the stove-- she kept coming back to clean it again and again-- at least 4 times and it was sparkling already but she was determined to clean it more. We had finally had to tell her- it's ok- its so grimy we will probably be buying a new one-- you can stop now! They were magnificent! I will definitely definitely have them come regularly to clean my house from here on out. They worked on my yucky house for 5 hours straight -- by the time they left my house the sun had gone down-- yes it was that bad in there! I actually felt comfortable enough after they cleaned to sit on the floor and kick my shoes off- when I had not even wanted to touch anything a mere 5 hours earlier. They are great!

Overall, the cleaning is ok. They are very responsive to emails and requests for changes to the day you have your house cleaned. We decided to discontinue using Green Mop because I didn't feel that we were getting two hours/$150 worth of cleaning. The cleaners would do a fine job in some areas and give minimal attention to others. I wouldn't mind it so much if those were low traffic areas but they were the high traffic bathroom and family room. We asked a few times for them to focus on those areas or specifically requested certain things to be cleaned but results were mixed.

When I began with the company there was one owner/manager; there are now two, husband and wife. This has changed consistency and communications. They recently tried to go from 3 staff members at 2 hours to 2 people at 2 hours and demand the same fee for my service. There was no communication of this change. The staff who come to the house are wonderful. It is the management I am concerned about. The company is inexperienced and growing too quickly. I have no doubt that they will lose the personal touch that, along with their green niche marketing, made them special.

The cleaners did a great job that was not expecting them to do, once they finished the work i had no word to say except thank you so so much and i asked to the guy to have an estimate of how many time i can have them to cleane my unit the team leader told me that every two weeks would be good, that was good for me as well.

We've got some construction on our apartment. We told them we only wanted to budget $150 and they cap their time and did an amazing work. They did it quickly and efficiently with friendly workers!

I had been using Green Mop s cleaning services for well over a year. They came every other Thursday to clean our home. I had been satisfied with them until recently when my husband and I went on vacation and the cleaning crew locked my cat in a spare bedroom without access to food or water for four days. My husband and I travel a lot, and every time before we leave I e-mail Green Mop with instructions for the crew to not close the spare bedroom doors because my cat hides under the beds and she could accidentally get locked in one of the rooms. This trip was no different, in fact, I had been keeping the spare bedrooms closed to conserve heat, they aren t used, and told Green Mop the crew didn t even need to go into those rooms, leave the doors closed and only clean the master bedroom. I even gave them my cell phone number in case they had any questions or problems. We have video security monitoring in our home, while on vacation we discovered Green Mop had come two days earlier (on a Tuesday) for our cleaning without our prior permission. They had left all of the lights on in the kitchen. After realizing it was the cleaning crew who had been in our home on that day, I immediately checked my e-mail and discovered an e-mail from Tony from Green Mop to ask if it was ok to come two days earlier on that Tuesday. Since I was on vacation I hadn t checked my e-mail so I never actually gave them permission to come earlier in the week. I immediately called Green Mop to ask them to return to my home and shut off the kitchen lights, and verify that no one went into the spare bedrooms trapping the cat inside. They sent a man over to the house; he shut off the lights, went upstairs, and then left my home. When we returned four days later, we discovered my cat was locked in one of the spare bedrooms, without food or water and went to the bathroom on the bed. We also discovered the back door was unlocked (this was not the first time we ve been away and returned home to find one of our doors unlocked, the last time it was the front door and I have e-mail documentation of this). As soon as we let our cat free, gave her food and water, I called Green Mop, spoke with Tony, told him the crew did exactly what I asked them not to do resulting in my cat suffering for four days, and terminated their services. I found this company on Angie s List, and feel that the public should be made aware of this horrendous mistake before it happens to someone else. As far as I m concerned, if their crew can t follow simple instructions, their incompetence results in the harm of innocent animals, and they do things like leave the doors unlocked to your home while you re away, they shouldn t be allowed in people s homes to clean them. There is no apology, or explanation to even minutely justify this gross negligence. Especially when I had communicated with the company ahead of time exactly what my wishes were, and this wasn t the first time I gave them these kinds of instructions.

Very well. They arrived punctually, and stayed for the exact time they promised. They were friendly, easy to work with and very responsive. They also gave us a few time slots to choose from and were quick to respond to e-mails and phone calls. Would recommend highly to anyone interested.

I contacted the company by email and they responded within minutes, working with me to make an appointment that would work with my schedule (I'm a teacher, so it's hard for me to just leave the office). We decided on an afternoon, 3:30. I rushed home from school to be there on time, arriving at 3:25. At 4, I called the office to see what was happening, and they told me that there was bad traffic but the crew was on the way. Soon after, the crew called and said they had been sent to NW DC rather than my house in NE DC. I don't know how this happened; I had emailed them my address and I checked the email--it said NE. They finally arrived at 4:50, which seems weird, since it only takes me 20 minutes by car to go from NE to my school, much further away, in NW. They then did a very good job of cleaning the house and were quite nice, too. I appreciated the green bent of the business and they did a very thorough job and asked me what I wanted done and to check it out when they had finished. I would have appreciated an offer of a price reduction or a discount on the next time I used them, since they came over an hour late and were in my house until nearly 8 at night, postponing my dinner and taking up my Friday night.

The showed up on time to the minute, 2 cleaners and a crew chief. They worked quickly and efficiently. Overall they did a nice job dusting, sweeping, cleaning the bathroom fixtures, etc. The only complaint was that they did not clean the narrow space between the sink and the tub until I pointed it out and they did not do a good job cleaning the tile toothbrush holder. For the bathroom I'd give them a C+ or B- but an A for everything else. I checked all around the house and they didn't miss any spots dusting. I would hire them again.

I've been using them for about two months. They are thorough and work hard the entire time that they are here. I would recommend this company to others.

They were very quick to respond. They showed up early on the day they said they were going to show up. They did exactly what I requested of what I wanted done. They did a great job cleaning everything. I was very pleased with their services.

We used Green Mop twice. We really like that they used eco-friendly products and that they were employing people who were looking to make a new start. Unfortunately, they were just too pricey for us. f cost is less a concern though, I'd recommend them. It was great to have a non-toxic house for a short time.

Excellent; I have nothing but praise for the Green Mop cleaning service.

This is a hard one. The actual cleaners did an incredible job. They were very thorough, conscientious and detailed. I have absolutely no complaint with the work they did. This service was a little more expensive than others I've tried, but not enough to bother me. The struggle was in dealing with the owners. I had a great deal of trouble communicating with them, getting the proper price estimate and just general poor management. I ended up paying them over $1,000 at one time, when the owner finally got around to telling me how much I owed her. Also, we were having some issues, so I needed a company with a little bit more flexibility and responsiveness. In fairness to the owner, I think maybe she was having some personal or family problems at the time. I just needed someone more formal and professional in her communications.

First, Mia came to evaluate my home and give me an estimate. She asked for any special objects that I would want to receive special attention. We schedule the days by email, which is very easy. I am not at home every time they come but all of the team members I meet are outstanding in their work and their conduct. On two occasions, there was a minor breakage.....one of a glass and the other an already faulty toilet paper holder. They left me a note pointing this out and asked to pay for any repair or replacement. They are very pleasant to have around and very thorough and efficient in their work. I always enjoy seeing them. I continue to use them and plan to do so for a long time to come.

I have really liked working with The Green Mop. From the beginning, when Mia came out to do the estimate herself, I was impressed. Mia and the company have an interesting story, and Mia was willing to work on a flexible basis with me. No more do I have to set up a rigid cleaning schedule--I can just call as I need them. And my price doesn't change whether I have them come once a week or once a month, or just have them clean two rooms or five--it's still $75 per hour. That was very important to me, and I've very much appreciated that. I first wondered whether being charged hourly would be abused. While the cleaners do work slowly, it's not because they are dragging their heels. They work cautiously and with respect for my things. This is so much better than a previous company I used where it seemed that they were trying to just hurry up and rush to their next job. Also, Mia had predicted that the place would take two hours to clean and that's pretty much all it's taken. I have used the company three times now and have been very happy with the service each time. My place does not smell like chemicals, and it feels so clean and fresh. The staff at the office and the team that comes here (I've requested the same team each time) have all been very responsive to my needs. Keep up the good work, Green Mop! Thank you!

First visit was a detailed cleaning that took 4 hrs. $75/hr. I called on Tuesday, they came on Wednesday. They sent a professional looking, three person team that arrived on time and ready to work. After quickly walking through the house (which had become a little dirty since my wife started working two months ago) and a few specific instructions - change the sheets, leave the desk alone, pull out the fridge and clean the yuck from back there, etc - they got to work and I went to the office. I asked them to call 30 min before they finished. They called at noon and I arrived at 12:30 as they were washing the storm door windows. Team leader walked me through the entire house and showed me what they did and asked for feedback. Superior work. I didn't recognize the place - it was that clean. Exceeded expectations. I scheduled a return two weeks later. Requested and received the same team. They knocked out the whole house in 2 hrs (including doing last night's dishes). With two dogs and a 5 yr old, I am particularly happy they do everything with natural products (salt, baking soda, etc). The house sparkles but doesn't have that Windex smell. I gave a "B" on price for general principal. My research indicates their price is competitive for this area. Everything's too expensive nowadays.

The workers were nice and they responded to my calls in a timely manner. They did a pretty good job of cleaning the house. It was left better than they found it. They were careless in their cleaning as they broke some items that were not easy to break. The items were not fragile.

I hired Green Mop due to their excellent ratings on Angie's List, their responsiveness, and their willingness to help with laundry (which is surprisingly hard to find in a cleaning service). The initial cleaning was easy to schedule, and Yolani's team was right on time. I was concerned because there was a good deal of clutter, but they could not have done better. Everything was put away where it was supposed to go, and the house was absolutely spotless. They even found a digital camera that I had lost over a year ago! I would recommend them to anyone. I gave them a B for price because it was a bit expensive. However, it was not over what they quoted me, and I think it was well worth it.

Three cleaners came, they are nice and easy to communicate with. I feel like they are friendly and trust worthy. I do not have issue of missing items after their cleaning.

They did a really good job, impressed me by the way they clean. Their price is also reasonable, within the budget I could afford.

They were OK. The first time I had them come I thought they were going to do a deep clean, but I couldn't really tell. Both times I had them come over there was just a little damage done to a book shelf, a few lights were knocked down and some other things. They also damaged an antique of mine and then hid it, and I didn't find out until I had stopped using them. It took two people about two and a half hours total to get everything done. It seemed like they had rushed through cleaning the house. The company offered to come back and clean a few things that didn't get cleaned, but the employees just didn't do a very good job. I didn't like the way they cleaned and I probably wouldn't use them again. I think they have a great idea, but I think they tried to grow a little to fast.

Not pleased at all with this company. They would not give us a firm price before they completed the first cleaning. Then, they charged us much higher than the estimate they provided because they took longer to do the work (they charge by the hour). Since it was an initial cleaning, I expected the work to be their best effort. The work, however, was sub-par compared to other house cleaners we have used. They did a terrible job (if they even tried) cleaning the showers, they left dust in the corners, they did not clean under anything and I do not think a mop was ever employed. I would not use them again.

The day of the service, I was told that the team will come at 8am. At 8:30 I called the office and was told that they are probably parking outside my house at this moment. They were not and they showed about an hour later, around 9:20. I showed them around the house and explained what I wanted done, without mentioning the time limit, assuming that they knew about it. About an hour later they still have not finished with the master bedroom and bath, so I spoke to the team leader - she had no idea that they needed to be done in 2 hours. They picked up the speed somewhat and I left them to finish without supervision since I had something else to take care of. They left at 11:30 sharp and when I got a chance to inspect the job, I wasn't that impressed. They had missed a lot of spots vacuuming the carpet in the living room. The kitchen floor had a couple of spots left unwashed and some dirt left here and there. Overall, my impression is that the price was a bit on the high end and since I was paying by the hour, they really were not in a hurry to finish up. They did move some of the furniture (a TV) to clean underneath and then didn't move it back, so there was some dirt and dust at the spot where they left it. There is an obvious lack of communication between the manager and the team. I probably wouldn't hire them again.

We have no complaints. The staff is professional and thorough.