The Green Mop

Didn't do a good job, refused to fix the issue same-day, maintained a customer-is-always wrong attitude.

The team did a great job cleaning the apartment. They were approachable, professional and completed a thorough cleaning throughout the house. Excellent customer service and experience. I will definitely hire again and highly recommend.

They were very thorough and excellent. They were always respective with our feedback. They were accurate with their time.

It went really well. They did a very thorough job cleaning, they were very friendly, very professional and efficient.

Great. I use them personally and professionally for a long time. They are eco-friendly and do great work. I would highly recommend them.

First of all, I called them when another provider (from whom I had purchased a "deal") was impossible to reach. Phone line of this other "service" always went to voice mail, then voice mail said it was full and couldn't take messages. Emails were ignored as well. So in desperation because I was having a party the next day, after reading some other reviews (not on Angie's List), I called Green Mop. They were extremely responsive on the phone and were able to schedule a crew to come out the very next day. I received email confirmations of the time we booked and additional information helpful to a first-time customer. Their cleaning crew was very professional, focused, and worked hard for the two hours they were there. They did a good job and I would definitely work with this company again.

They are a bit bit expensive, but they did a good job.

They did an adequate job and have weekend times which was convenient. We stopped their service because of the lack of professionalism. My parents were living in their house for less than 6 months when we started using Green Mop. It's a big house so they usually sent 3 people. One time my mom noticed that one of the ladies doing the cleaning was on the phone for a third of the time she was there, and she left the vacuum on in the other room while she was on the phone. Mom did not say anything thinking it was a one time thing. It happened again next time and when they left, my mom noticed her less than 6 months old rug in the living room was damaged - threads were pulled out. It was an expensive rug, so she wrote to the owner to report it. She also wrote to the rug company, who promptly responded that they are willing to replace the rug. So by writing to Green Mop, my mom was not expecting them to have to pay for the damages, but rather for management to be aware of the situation, and just expecting an "we are sorry this happened" response. However the owner was extremely defensive and basically went on the attack. He accused my mom of lying and indicating that the rug was already damaged. When mom sent pictures of the damages, he indicated it looked like no big deal. I finally told him that we are going to write a review about his service, and he basically taunted us to do it. It was unbelievable how unprofessional and unapologetic he was. We will not be using them again.

I prefer not to disclose the amount that I spent on their services. They do an okay job. They’re adequate. I will continue to use them in the future.

I will absolutely will be using them again!

The crew can change, but all are very professional. Certain crews are particularly detail oriented, though I have had a good experience with all crews. There is a discount for live green members.

When I made the appointment, they did not mention any time limitations for my size house even though I had filled out an on-line form with the details of my house ie number of floors, bathrooms, etc. The cleaning people (2 ) arrived with in the window they said. They were both very nice and listened to what I need done ie clean floors, bathrooms, dust. All was going well till they started packing up to leave and they hadn't even touched one of the floors. They said they had a time limit and if they didn't keep on schedule they wouldn't get paid. I called the main number and asked what the problem was and they said they had an average amount of time for what it takes to clean a house of my size, 1500 sq ft and if I wanted them to finish it would be $65/hr. My house is not super dirty house with kids and dogs (we have neither), so that average is really for a wipe down, and barely cleaning. Overall the experience was stressful and cleaning mediocre because it was soo rushed. They have have terrible customer service they have very poor labor practices. I will not use them again! For green cleaning services, Maid Brigade, is much better all around!

They do a great job. They are very thorough and very professional. They use natural cleaning products with no chemicals, which is why I selected them initially. I've been using them at least a year. They are great. I don't have a point of reference on price but it seems fair based on the size of my house. I will absolutely continue to use them.

The cleaners from The Green Mop Company broke some things at our home while working. Most of the things that they broke were brought overseas. They did pay for the things they broke but I still had to go out and look for it to be bought again. It was just awful. They would never inform us when they broke things. We would just come home and find it lying in our trash. When we call them about it, they give us an attitude saying that things like that happens. The same thing was repeated in our neighbor's house with The Green Mop Company. They have also repeatedly set off our alarms which has caused the cops to come out several times. My partner ended up missing out on a very important meeting once because he had to come home to see what was going on. We then decided to switch to another cleaning company. I couldn’t say enough bad things about them. They started off being really good and then their service just nose dived. I would never use their services again or recommend them to anyone.

The first time I used this company they did a great job. I hired them again a few weeks later. They did an absolutely terrible job- floors and counters will still dirty, pots were put back into my cupboard that still had food on them, trash was not taken out, and on and on. Their customer service team is great- they promptly sent a new team out to my house to re-clean. Unfortunately, they did not do any better than the first team. I had a sent a detailed list of what needed to be redone and it was ignored. The second team asked me if it was clean enough and I had them redo a few things, but when the things they redid were still not clean I gave up. I am sure the customer service team would have sent another team out to re-clean but I no longer had the time or patience. Although I love the idea of green cleaning and the customer service team is easy to work with, I would never hire this company again.

The initial cleanings were very thorough, but the attention to detail seemed to decline over time. The downstairs hardwood floors were not always mopped; upon a complaint about this, they did offer to send a crew back out to clean areas that had been missed, but that isn't always convenient and we'd rather have things done right the first time. The final straw, however, was that my back door was left completely unlocked on three separate occasions during this time. The door was left unlocked on two back-to-back cleanings in December 2010 and again on February 2, 2011. On a fourth occasion in January, 2011, we arrived home just before the crew had finished and the door was not locked, nor did they check before leaving. We were assured by the company in December that all crews had been advised to double-check all exterior doors before leaving, but continued to have the same problem. Because I cannot allow my house to be left unsecured like this and the company could not provide an explanation or guarantee that this wouldn't continue to happen, we were forced to cancel the cleaning service.

I spent $106 for 2 hours and the job went pretty well. I would have liked them to be here longer, but I think there was a sort of a mis-communication. The work that they did was good and they did a nice job.

This review is over 3 years late. We hired Green Mop after our previous cleaning company went out of business. We used Green Mop to clean the town house we were renting and then used them when we moved into our new home in Nov 2009. Besides general house cleaning services, we used them to do a move out clean and a move in clean. At the time we hired them, green cleaning was a must due to the impending birth of our daughter. We are not the most organized folks on the planet (really, who can be with a 2 1/2 year old?) and my home office is always a disaster, but the Green Mop does a fantastic job and we are very pleased with them. Sure, they can't clean the shower as clean as I can, but then again I'm very particular about a clean shower and no one probably could clean it as well I can......however, on everything else, they are top notch. We don't even ask them to fold clean laundry, but it's folded if they see a pile.....We even were home this past week on vacation and felt a bit embarrassed to be hanging around them as they cleaned (we like to be out of their way), but they were the consummate professionals and very nice about working around us. I have read the other reviews on the site about Green Mop and can understand some of the minor complaints, but really chalk most of it up to the fact that you are dealing with human beings and humans make mistakes (e.g., yes I have found the stray dust cloth left behind, but so what....). I can tell you that the previous company that we used would always break something and then disown that it broke. The extremely rare instance the Green Mop has made a mistake, they owned up to it and immediately rectified the problem.....you can't buy integrity like that from a cleaning company! If I was to suggest a few things to make them even better, I'd suggest the following: -Revamp the website to make it easier to find information and such (e.g. I didn't know about the yard work being an option and would love to know more about what that includes). It's all a bit to cluttered (ironic...) -Maybe send out an monthly email newsletter to customers who want one to get more information out (e.g. again the yard work) about various services and perhaps recipes for green cleaning and other items of interest. -I also have had different crew members come and clean my house, but always at least one has been here before. We are very particular about who comes and would prefer the same crew time and time again (as we want to establish a relationship so they know what we like and don't like). We understand that is not always possible, so perhaps leaving behind a slip of paper or a card that states who was there, so that if we do have a compliment or issue to pass on, we can state names to the front office (e.g. your house was cleaned today by.....) -We want to insure that our holiday bonus went the the appropriate people, so I think a confirmation of that would also help for all customer's. All in all, we are extremely pleased and have referred the Green Mop to all our friends and look forward to using them far into the future!

We have used this company several times and been very satisfied with their efficiency and the quality of the cleaning. For the last cleaning they showed up in the morning when then said they were coming in the afternoon. This was a minor inconvenience and we were pleased with the quality of the cleaning. An added advantage is that they use all natural, nontoxic cleaning materials.

First problem started with their online reservation system. I reserved a Saturday 8am appointment for a 2 person crew to work for 2 hours for $100 and received a confirmation email. Later in the day, I received another email from them telling me that they save Saturday mornings for their "regular" customers and that even though it showed availability, I couldn't have that time. So I reserved for Monday morning 8am, again for a 2 person crew to work for 2 hours for $100. Monday 8:30 am, they still had not arrived, so I called the office. The office told me that they had left 30 minutes ago so should be arriving shortly. When I pointed out that "30 minutes ago" was 8am when they should have been at my condo, he said "oh, yeah". They finally arrived at 8:45am and I left. At 9:15am, I received a call from the office asking if I wanted the oven and refrigerator cleaned. I said yes, the condo is empty and I'm getting it ready for renters. The guy from the office said it's their policy to charge $30 extra to clean an oven and $20 extra to clean a refrigerator. I responded that there's nothing on their website about it, and that I had booked a crew to clean for 2 hours so as long as the work was done within that 2 hour time frame, what did it matter which appliances they were cleaning? (Do they charge extra for toilets, too?!)

I have always been very satisfied with the service The Green Mop provides.

When we first started with them they provided a detailed estimate and description of the work to be performed. The first cleaning was good and thorough. But about a month after that the cleanings became more sloppy. For an entire year that we used them, the cleaning went downhill each time. Instead of having the same 2 cleaners, we had random people show up. They would forget to clean things like the tub and would not clean our floors properly. When we complained, they wouldn't deduct the cost of that off of our bill. After almost a year with them and no improvement, we terminated their services.

I have tried to find a company in Seattle who is as good as Green Mops, but so far no one comes close! I really felt like I got my money's worth out of this company. Not the cheapest service provider out there, but definitely the best value I've found. If you're paying for two hours, you're getting two hours of WORK. The crews (I've experienced a few) have all been excellent ,hard working and any issues have been resolved promptly. The house sparkled when we got home, and the management office is responsive and easy to communicate with. My regular house cleanings ended up coming down in price from my original estimate, so that was a nice bonus! When they've done move-out cleans, they've made the place look brand new- like magic! They do the job better and faster than I could do it, and the price is totally worth it!

Mia and her crew were easy to communicate with, to ask for a specific request, to nail down an arrival time, or to postpone or cancel a cleaning if I needed to. I prefer email, and these were responded to promptly. I think I had one or two minor breakages (one candlestick as I remember, and a plastic cup lid that was stacked wrong into the dishwasher and melted) which were handled promptly and to my satisfaction. House smelled great (not chemical-y, just clean. And the the countertops just gleemed when I entered, which I just loved coming home to.) I discontinued the service after 18 months because I moved to California.

It started out well, but the service has gone way down, and the latest responses to complaints have had the owner send me mocking emails with detailed "psychiatric analysis" of myself, which is completely out of order and to do which a cleaner is a bit unqualified for. I wouldn't even bother writing a review but such unprofessionalism really demands it. I had the nerve to complain that a load of laundry was left undone. Apparently this is unreasonable, given that we specifically stated we need laundry done every time. And given that I washed all the laundry myself, all they had to do was fold it. Last time an entire bathroom was left undone. Another time, there was hair all over the floor and mold on the kitchen sink. Another time they stashed a bag of garbage in a coat closet. Didn't find it until it started to reek. We have a window broken that no one claims responsibility for. Whatever, mistakes and omissions happen, but the person responding to complaints this time didn't even apologize. He launched into a detailed analysis of my head - that it can't possibly be about the laundry, I must be stressed, etc. Um, yes it can actually be about just the laundry (or just the bathroom), and really what else would I discuss with a cleaning service? Like they'd be my first line of defense for personal stresses? He is writing mad emails about how he "doesn't take c*** from people," and so on. I have zero interest in that or in wasting time wrangling with service people I have already let go. I was just annoyed that they have asked for my recommendation, and then when I mention an obviously undone part of the job, I get defenseive craziness where I am accused of all sorts of stuff. I don't have white-glove standards, nor have the requirements changed. Obviously they are feeling the crunch of the economy and losing customers, but going batty on someone who has actually recommended them does not seem good business and if this is how they now deal with customer complaints, I would not want them in my house. They started out well, sending 3 people each time. Now, they've been sending 2 at a time, and each time at least one person is brand new. They don't know the house, don't know what needs to be done, and are still trying to do the job in 2 hours. Of course a bathroom gets omitted, of course they didn't "have time" to finish the laundry. But that is really not my problem, and I don't need to be mocked by the owner as if bullying will make the situation better. I am moving and so will not be using them anyway, but I had recommended this service to the person renting my house. I will definitely let her know that I withdraw that recommendation and forward to her the last email exemplifying the sort of customer service she could expect if she used them. Really, I can't stress this enough - the work was actually ok (not perfect but ok) although every time there was SOMETHING wrong. It's this crazed email exchange that got to me.