JES Foundation Repair

JES personnel from start to finish have been great; on time, professional, knowledgeable, and easy to work with. The initial inspection was thorough, the options were explained well, the presentation of JES services was done well and even if they were considerably more expensive I chose them anyway. I knew what I was getting, the amount of remediation was more than another vendor had offered, and they showed me I had more problems that the first vendor had because of a more thorough inspection. I felt that this was their area of expertise and I was getting the most for my money. It is after all my home and I want it to last a long time without structural issues. The actual crew that did the work was outstanding. They did a tremendous amount of work in a short time, did not waste any time, and the quality of the work is outstanding. My nasty looking crawl space is now clean, safe looking and in less than 24 hrs the humidity had gone down to very low levels and will only improve over time. I would recommend looking at their offerings as my completed project looks just like their advertising materials. You now how a sandwich looks one way - appealing in a menu or on a marque and then what you get looks like it has been dropped 3 times? Well the work they portray in their brochures and their work at my home looked just the same. Great project! 5 Stars.

The project of installing a surface drainage system (Trench Drain) was a total failure. The drain was so poorly installed that water would divert around and under it and into the house foundation. Complaints were ignored and did not yield any satisfaction to date. I may have to have another contractor reinstall the system.

Quick and easy visit, would call them first for any need

Very good company. Good service and very professional in their work. Very friendly. Explained every step completely. Very satisfied.

the technicians were very professional, cleaned up when finished and very customer oriented

DO NOT HIRE THIS COMPANY! DO NOT HIRE JES CONSTRUCTION LLC! On 6 Aug 16, we met with a JES representative & signed an $8435.00 contract for 2 jobs, Polymer Fill beneath the garage floor & CarbonArmor strapping for the resulting tilt of the affiliated basement wall. Required down payment of $1687.00 paid & within six days both jobs scheduled for 16 & 22 Sep respectively. Since then pretty much nothing has occurred as stated or scheduled. Having kept a log of events, some examples of JES poor job management, poor communication & poor customer service include – 1. 1st CarbonArmor appointment required rescheduling due to JES not having obtained necessary permits 2. rescheduled CarbonArmor job left incomplete due to not having the necessary equipment or expertise to access all required strapping areas, known to JES in advance, after cutting a 3 x 2 hole in hallway wall 3. being notified on day of scheduled appointment of personnel non-availability 4. personnel calling on a scheduled day to arrive late 5. not receiving promised update calls & only obtaining status of uncompleted CarbonArmor job via PolyFill inspector who called while on property 6. failed 1st scheduled inspection of the CarbonArmor job by the JES subcontracted 3rd party certified inspectors due to JES not meeting their own engineering requirements 7. 3 requests by phone & email for final payments of non-completed jobs 8. personnel arriving & waiting on premise for unscheduled appointments; notified by voicemail upon arrival home from work, & a 2nd time after notifying JES that no one would be available during a defined period 9. after reminding JES that we would no longer coordinate with the scheduler we were referred to another individual who would contact us only to find several weeks later, when we contacted him, that he was not aware of any issues; & has since quit 10. 2nd failed inspection of the CarbonArmor job due to no changes from originally noted issues; no communication between JES and inspector to discuss possible acceptance of current job, only a request to re-inspect; no JES employee had ever returned to the property to make any corrections since 1st failure. On 6 Feb, we were forced to cancel & reschedule our hoped for last appointment of 8 Feb due to work considerations. We were told the replacement employee or General Manager would return the call. No communication received until the General Manager responded to our refusal to pay the 3rd final payment request for an incomplete job on 7 Mar. She offered 25 Mar as a possible date but already schedule travel did not allow it. On 24 Mar JES called to verify yet another unscheduled appointment. On 29 Mar an email with an attached letter explaining our frustration was sent to management level employees, the 3rd party inspector & salesman. The salesman responded within 30 minutes stating that he was unaware of any issues besides those mentioned in the phone messages we left over the previous

I couldn't be happier with our end product. The entire process was easy! Christian Martin came out and did a very detailed inspection of our crawl space, took tons of pics then sat down with us to go over everything he found. He was very honest in the fact our space wasn't bad at all. There were minor issues but nothing that was extreme. He went over every product and each warranty and made us feel comfortable with each product and going with JES. We were told it could be up to 5 weeks out but to our surprise we got a phone call and they could fit us in within the next week! It took them no time to get everything done! The foreman, Cameron was great to deal with. All of the workers were very respectful and polite. They had to come into our home and thru our master bedroom to get to the opening and they did everything to make sure there was no dirt or mess thru our home. I would recommend JES for anyone needing any work!! We couldn't be happier! Thanks so much!

Scheduled service for encapsulating crawl space 1 month ago and they have yet to complete. I was given a scheduled time frame of 3 days. Left large packet of materials on lawn for > 1 week which in turn killed all the grass as well as, broke and removed porch skirting panels which remain unattached. Unacceptable, unreasonable time management, inadequate person to person communication among their crew members to accommodate my professional capacity due to their initial cancellation. As for the quality of service that is yet to be determined...

The work did not fix the issue. Was told I would hear back from them to reschedule and go with a different procedure, but had to call them back a week after they were supposed to contact me. Got a voice mail after that telling me they wilk be back on May 10th...no other communication since then.

They did a beautiful encapsulating my crawl space which was tight in places. It made the floors warmer and the house more comfortable. It was great not having to worry about the moisture issue during hot, humid summers. No more dripping insulation or potential or mold or wood rot. Peace o mind.

Prompt estimate and great detailed description of work to be done by a friendly and knowledgable professional. Good end result for a reasonable price point that made sense for me and my husband.

I was very disappointed with JES. I hired them before I they did great. This time they never call to tell me when they would arrive on the scheduled date. The first day the crew showed up at 1130 went to lunch at 2pm for 1 hr., worked until 4pm. The second day they showed up at 2:30 pm and left at 4:30 pm. They were supposed to level my foundation, but they never checked to see if it was leveled. I AM NOT HAPPY.

Very knowledgeable and professional company from initial evaluation to job completion. They are not "cheap", however, any good work is never cheap. This company is certainly worth the cost.

In 2007, JES did some foundation work for me which included the installation of three smart jacks. Recently I asked JES to inspect my crawl space to see if the jacks were holding. They said yes but they had become very rusty. They volunteered to replace them with their new galvanized steel jacks. JES did the work for free, and their "tiger team" did a magnificent job. We were very pleased with the company.

Of the seven crawl space repair/water mitigation companies that bid on this job JES was BY FAR the best prepared, most professional, most helpful, and had the widest selection of possible "fixes" to my situation. They were not the cheapest and I seriously considered going with a different competitor--until I did the background research on the companies. I particularly appreciate how helpful these guys were, particularly Russ Nagel, in suggesting various alternatives and talking through and thoroughly explaining what could be done and what needed to be done. If you want cheap, go with cheap. If you want total, friendly professionalism, I highly recommend JES. I would certainly go back to them in the future.

Tried to shift time line around to suit company. Told need 2-3 days in between but office tried to do work to complete earlier than scheduled and tried to complete next work the next day. Told them no then the workers called the next day to do the work.