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Steinhorst Plumbing Inc

4.3(
117
)

Plumbing, Kitchen and Bath Remodeling, Drain Cleaning,

... +29 more

About us

We are not just plumbers. WE DO EVERYTHING. We are Northern Virginia's One Stop Shop for Home Improvement, Plumbing, HVAC and Electrical Services. We are not just plumbers. WE DO EVERYTHING. From repairs to upgrades, Steinhorst combines expert work with superior customer service. We have been locally operated and family owned in Northern Virginia for more than 60 years, and we are proud of our reputation for honest and reliable service. In addition to our friendly and professional residential plumbing services, Steinhorst provides excellence in heating and cooling services, electrical work and home remodeling projects. Our new Showroom is now open! Are you looking to upgrade your completely remodel your kitchen or bathroom? Looking for fresh ideas? Come visit our fabulous Showroom to see what we can do for you!

Business highlights

75 years of trusted experience
Emergency Services Offered

Services we offer

Plumber, Plumbing Services, Emergency Plumbing Service, Kitchen Remodeling, Bathroom Remodeling, Home Improvement, Plumbing, Heating & Cooling, HVAC, Electrical, Home Remodeling, Basement Finish, Sewer Replacement, Water Line Repair, Water Line Replacement, Gas Line Repair, Gas Line Replacement, Drain Cleaning, Drain Replacement, Sewer Camera Inspection, DVD Sewer Camera Recordings, Sump Pump, Toilet Repair, Kitchen Faucet Repair, Toilet Installation, Toilet Replacement, Kitchen Faucet

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.3117 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
64%
4
10%
3
14%
2
5%
1
7%
Rating CategoryRating out of 5
quality
4.4
value
3.9
professionalism
4.3
responsiveness
4.5
punctuality
4.6
Write a review
Showing 101-117 of 117 reviews
Robert L.
01/2017
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$65
eric P.
09/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Darrella D.
08/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Toni-Michelle T.
05/2016
3.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
Patricia S.
04/2016
5.0
appliance repair, plumbing, home remodeling
  + 1 more
unknown
Description of Work: Steinhorst is amazing. They installed gas connections for a gas dryer in our basement, they installed a full new gas extension in the basement to the kitchen for a new gas stove (previously electric). They have fixed our water cut off valve. And they responded to our cousin's cry for help when another company (unnamed) screwed up the job. Amazingly they charge by the job and not the hour. Our previous plumbing company (unnamed) we used for years, but their hourly costs became too high and their work lousy. So Steinhorst came to the fore. Highly recommend them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beverli+J D.
02/2016
5.0
home remodeling, plumbing
  + 0 more
unknown
Description of Work: They came to replace my kitchen faucet, and got me in on the upcoming Saturday (week days are hard for me). I had tried to have it replaced through my home warranty - and after three weeks, and numerous visits, and hours of run-around with the home warranty company I was fed up, so I called Steinhorst. They were patient and professional, even taking time to talk to the warranty company to insure it would be covered. Comparing it to what the warranty company tried to say the job was worth, their price was a bit high - but the quality of both the parts and their work make it worth it.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$632
Lisa P.
06/2015
2.0
plumbing
  + -1 more
unknown
Description of Work: They replaced a water shut off valve under kitchen sink. Said they wouldn't guarantee work unless I used their part. My part was $10 theirs was $75. Price for everything was almost double what was quoted.
Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$200
David B.
05/2015
5.0
drain cleaning, plumbing
  + 0 more
.
Description of Work: In a 70 year old Cape Cod house, the upstairs shower did not drain nor did the outside basement stairwell drain. Steve power snaked both. The shower eventually freed, however, because of age and lack of use, there continued to be a leak in the drain. He was unsuccessful with the outside drain, with lots of mud and gravel in it. It was worth a try. Steve did outline future courses of action to resolve the issues.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
Jim & Beverly W.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: When our hot water heater quit on a Friday night, We called them. Although their appointments were full on Saturday, they got to us first thing Monday morning. We spoke to Craig and he reassured they would be here early Monday and Steve would be our worker. We left it to them to install the best system, as they had replaced our current hot water heater NINETEEN years ago. We got a 52 gallon hot water heater. Steve arrived at 9AM Monday morning and found a few minor problem with valves and replaced them. The total final price was within the estimate plus $100 including the valves. Steve asked us if we wanted the valves at the beginning and showed us why they were needed and fully explained their function and our need. He was very professional and competent. We feel assured we will have hot water far into the future, though I wonder if it will be 19 years(LOL) |Based on our experience, we would use them again for any plumbing need, and would recommend them to anyone.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Douglas S.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Expensive but quick and very professional.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
eric P.
06/2012
5.0
custom cabinets, ceramic tile, flooring contractor, home remodeling, plumbing
  + 3 more
It went very well.
Description of Work: They helped us design the bathroom re-model and then their team came in and put in a new vanity, new toilet, new shower, and tiled the floor and shower floor. The work was well done, the workers were efficient, friendly, and professional, and cleaned up each day. But what was especially wonderful is that they completed the work quickly! In time for holiday guests.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Sara S.
05/2012
1.0
plumbing, water heater repair
  + 0 more
Terrible
Description of Work: I used them for my water heater and they were terrible. They are extremely rude too and they were not helpful at all. Bunch of crooks.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$120
Response from Steinhorst Plumbing Inc
100% my fault! I knew from the beginning that this client was not an honest person, someone who was trying to take advantage of me in some way. But, I tried to make it work. And now, I'm paying the price. This customer has cost me time, money, insulted my plumber and insulted me. She has insulted my country. And now she is trying to hurt my company’s reputation. The initial phone call was "You put the water heater in. Everything is free. You did it. Everything is free. Right? I'm not paying anything - it’s under warranty. It has your sticker on it." Eventually, I found out that my company did install the water heater in April of 2009 - over 3 years ago. This means that parts would be under warranty by the manufactory. But, the customer has to pay for labor. She said her landlord would pay - not her. I asked her for her landlord’s information but, all she could give me was her landlord's last name. It was a very common name, of which I probably have 15 or 20 customers by the same last name. She could give me no phone number, or address. "He lives in Fairfax - he will pay - not me." The current population of Fairfax + 1,000,000 people. Who doesn't know there landlord address, only his last name and doesn’t even have a phone number to contact him? I knew she wasn't being honest with me. But I reluctantly scheduled because she kept insisting Steinhorst installed her water heater. I explained over & over to her that any and all labor she must pay for. That only parts would be covered under warranty. Labor on that water heater is one year; the parts are covered for six years. She agreed to cover the bill if I cannot locate her landlord in Fairfax. "Don't worry, I will pay." I called, as promised, during our scheduled window and told her we were on the way. She became very uncomfortable and then told me she was not home as she promised. I asked how are we going to get in the house and do work. In a really weird manor, she said her "Mom" was going to be there. No offense, but her English is broken at best. She has a very heavy Arabic accent. And I felt she was making up the "Mom" thing, so I asked "is there someone there who can speak English. Does Mom speak English?" This upset her, but was not an offensive question as far as I'm concerned. The plumber must to be able to speak with whomever he is working with. Once on site, the plumber called into the office with the water heater info. We did install it in 2009. Once given model & serial numbers, I was able to find out who the landlord was. The water heater was installed for a different person at that address. Not her. I started calling the phone numbers for the landlord. I never was able to contact who her said was going to pay the bill. The plumber on site found a 50 Gallon Gas Power Vent water heater. The unit had been shut down for over a year. No one knows for how long, or why the water heater was shut off. Only that is hasn't run in over one year. Gas Power Vent water heaters are very complicated. They are also finicky. They have small on board computers that show a series of lights when having problems - "throwing a code." It took the plumber about 45 minutes to restore power, but the unit had been off so long, that there no "codes" show by the heater. The plumber then called the 800 number by the manufacture for help. The heater's problem was severe enough to where the plumber was passed to 2 other factory reps. He was on the phone trouble shooting the problem for about 30 minutes. The factory service tech and my plumber trouble shoot the problem down to one of two small parts - non stock items for us. We then recommended two other companies that I know who would have the part needed. I offered to schedule for them. At that point, we had done all that we could. We put an hour and a half labor into the heater trouble shooting, located the problem and know someone who had the part needed. The plumber then gave "Mom" a bill for the labor. A much reduced price for $125 for 1 1/2 hours labor. Then, Mom “forgets” how to speak English. The plumber calls her who refuses to understand. "Everything is free" starts again. The plumber explains what was done, what is the next step and how much time and effort that was already put into this heater. She then begins cussing out my plumber. Calling him a "Dumb *ss." That he is "*ucking stupid." All sorts of names roll out of her at him and she is just screaming at him. The plumber then beeps me, explains her behavior. Nobody deserves that kind of behavior. Nobody cusses at my plumbers like that. I told the plumber to just leave - walk out, defuse the situation. Immediately, before the plumber had left her driveway, I received a phone call from her. With her very first sentence she was calling me "*ucking stupid." I tried to explain to her but she refused to listen. She then started saying “all you damn Americans. I hate G*d Damn Americans. You F**King Americans are all the same. I hate F**king Americans. I hate this F**king country . . . “Non-stop about rant about America in a heavy middle eastern accident. Drive by my building any day. Every day, there is big American flag flying on top. I’m Ex-military, A veteran. I proudly volunteered and served my country. I take great pride in that fact. I served over 3 year’s non-stop in foreign countries. Nobody – nobody has ever said those words to me. I couldn’t believe what profanities spewed out of her about my country. The country she now lives in. No customer has ever insulted me in that way. I tried very hard to work this out, but she crossed the line. I let her know so. And please don’t say something stupid like I’m prejudice. I married a woman from another country, culture and race. I have since contacted her “landlord.” Who is not her landlord at all. He sold her that townhome some months before. He was very interested in what had happened. He stated that he was about to take legal actions against her. It seems I’m not the first vender that she has ripped off. She keeps telling other people that her landlord will pay. When there is no landlord. She owns the property. She has now gone out of her way to damage my company. She has written a major complaint on the Better Business Bureau. She complained even though she paid no money. She has also written complaints on Angie’s list. And she has written complaints on every web site that will let her post commits. And now she is demanding an apology from me through the Better Business Bureau. She cost my company hours of lost labor. Lost income in which I still paid the plumber’s wages. She has insulted my plumber. She has insulted me. She is currently trying to destroy my company’s reputations with her lies. Most of all, she insulted my county and showed disrespect for a country that allows here to live here. There will be no apology from me. Craig Smith – Owner of Steinhorst Plumbing.
April M.
12/2009
5.0
plumbing
  + -1 more
Excellent.
Description of Work: Made a call late on Dec 3rd for a plumber to fix an indoor leak and replace shut off valves for outdoor faucets. Gave me an appt for 7:45 am the next morning, 12/4. CJ called ahead of time and showed up exactly on time. Could easily fix the leak and replace the valves but suggested to install new outdoor faucets as well (good suggestion and the right plan). Finshed all the work and repaired the plaster walls in about 3 hours. Excellent job. Was a bit surprised by the cost but the job was done professionally and on time.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
JULIE R.
02/2009
5.0
plumbing
  + -1 more
I had an Angie's List coupon.
Description of Work: They fixed my shower head.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Patrick S.
12/2008
5.0
plumbing
  + -1 more
They are very good.
Description of Work: They did some plumbing work for us.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Edwin M.
10/2008
4.0
plumbing
  + -1 more
Fine.
Description of Work: Removed an old sink in the basement for the washer, and installed a new one. Also replaced shut-off valve.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
JULIE R.
12/2006
5.0
home remodeling
  + -1 more
They did an excellent job.
Description of Work: They redid my bathroom floor that another contractor previously did.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000

Contact information

7225 Little River Turnpike, Annandale, VA 22003

http://www.steinhorstplumbing.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM

Licensing

Bonded
Insured
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Plumbing,
Kitchen and Bath Remodeling,
Drain Cleaning,
Water Heaters,
Ceramic Tile,
Flooring Sales and Installation,
Electrical,
Drywall,
Lighting,
Heating and Air Conditioning,
Doors,
Interior Painting

FAQ

Steinhorst Plumbing Inc is currently rated 4.3 overall out of 5.

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:00 AM - 2:00 PM

Steinhorst Plumbing Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Steinhorst Plumbing Inc offers free project estimates.
Yes, Steinhorst Plumbing Inc offers eco-friendly accreditations.
No, Steinhorst Plumbing Inc does not offer a senior discount.
Yes, Steinhorst Plumbing Inc offers emergency services.
No, Steinhorst Plumbing Inc does not offer warranties.
Steinhorst Plumbing Inc offers the following services: Plumber, Plumbing Services, Emergency Plumbing Service, Kitchen Remodeling, Bathroom Remodeling, Home Improvement, Plumbing, Heating & Cooling, HVAC, Electrical, Home Remodeling, Basement Finish, Sewer Replacement, Water Line Repair, Water Line Replacement, Gas Line Repair, Gas Line Replacement, Drain Cleaning, Drain Replacement, Sewer Camera Inspection, DVD Sewer Camera Recordings, Sump Pump, Toilet Repair, Kitchen Faucet Repair, Toilet Installation, Toilet Replacement, Kitchen Faucet

Contact information

7225 Little River Turnpike, Annandale, VA 22003

http://www.steinhorstplumbing.com

Service hours

Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:00 AM - 2:00 PM