Steinhorst Plumbing Inc

very difficult tub drain clog. 2 young guys showed-up and tried to snake the drain but were unable to get past an elbow in the drain. Acceptable. Gave me a quote for their recommended solution -- bust-up all the tile in my bathroom, remove the tub, re-orient the tub drain, replace the drain, replace the tile...cost by $8,000. Then left my tub filled with smelly dirty oil. So a request clear a drain was going to cost 8k to fix. I siphoned-out the oil, used combo of air canisters and green enzyme sticks to clear the clog. Tub full of oil and the $8k quoted solution - I cant recommend Steinhorst for any work

Used drain snake, but were unable unclog. Recommended remove tub to access drain - quoted $8,000 to bust-up tile, remove tub. Left my tub filled with dirty water and oil. i drained tub - and used enzyme and regular monthly enzyme to keep drain clear.

You be the judge: Steinhorst replaced blue flapper (which I later discovered is approximately $7.99 retail) and fill valve (which I later discovered is approximately $19.99 retail). The tech was In the house 30-minutes (give or take 10 minutes.) Total cost $310. Then he told me I should also have the water heater flushed which would cost an additional $550, (not mentioning that is nearly the price of a brand new water heater from Lowes). Location of home from shop, less than 6 miles. When I called the office to complain about the cost, the manager/owner, "Craig", told me that I have insulted him, but says he will talk to the tech when he comes back to shop that afternoon and call me back. Have yet to receive a call back.

The office was very responsive and communicative. We had to reschedule once due to an emergency at another location, but the office was very helpful and flexible about finding us a prompt new date and time. The plumber was professional and efficient. Will definitely use again.

We have used Steinhorst for many years for plumbing. They have always been very responsive and done a great job. We recently needed a new water heater and of course called them. At the time, we were talking to contractors about remodeling our two (and a half) bathrooms. We remembered that our plumber, Steve, had mentioned that Steinhorst also does remodeling, so we stopped by their showroom in Annandale. Susan is the co-owner who handles their bathroom and kitchen remodeling. She couldn't have been nicer or more professional. She came out to our house and gave us a quote that was significantly lower than the others we had received--for better quality materials (granite vs. cultured marble) and more work (expanding our shower). The work was done as promised, by Nelson and *****, both excellent craftsman. We were out of two for two weeks during the work and Susan kept the work everything on track, emailing us photos of the progress every evening. In the end, Steinhorst did an outstanding job. A few glitches occurred (items coming in from the manufacturer incorrectly), but were quickly remedied. Perhaps the thing that impressed me most was when our mirrors came in the wrong size. Susan took one look at them and said that she had measured incorrectly and would reorder. She easily could have hedged, as the contract didn't specify the size. But she immediately owned up to the error and corrected it. A true professional! We'll be calling Steinhorst back when we're ready to tackle our kitchen!

Came promptly, worked steadily. Expensive. Claimed to be replacing 15 year old unit, but when I looked it up, was only 3 years old. Push, push to do further work, replacing valves.

Very well. Steve did an excellent job. Came right on time left everything spic and span.

Pressure-reducing valve (PRV) install was quick but a long run of pipe began to shake and bang once the water was back on and being drawn from a sink. Plumber installed a new one, same problem. The plumber reduced the pressure to about 30 psi and it stopped but our shower and sink water flow was pitiful. I called the owner the next day and said I wanted it fixed as we can't deal with such a low pressure. He suggested I may need a new water heater. Replaced my 16 year old water heater within a few days with a new 40 gallon water and expansion tank was $1600, a decent price. Banging of the pipes persisted. It was a weekend day and I called an emergency plumber in who replaced the PRV and Steinhort refunded that work. End of story.

A professional home inspector recently advised me that my gas hot water heater was not installed to building code, and referred me to the installation manual. The exhaust vents are supposed to angle upwards ¼? per foot of pipe; mine angled very slightly downward. The heater was installed by Steinhorst Plumbing six years ago, replacing an existing heater that was nearing the end of its useful life. I decided to contact Steinhorst to see if they would be willing to fix it. I doubted that they would do it for free, since it had been six years, but was hoping at least to get a discount on the work. No work had been done on heater since it was installed, so it was clear to me that the installation had been faulty from the start. I spoke with Craig at Steinhorst, who initially said he would have to come out and look at it, and we set a time. Later that day, he called me back to say he had looked up the work ticket, and had photographs of the installation. He said the water heater had an automatic shutoff if it was not venting properly, and the fact that it had worked well for six years meant the installation was just fine, and they were not willing to do anything about it. I asked if he was telling me that it was OK that the installation didn?t meet code, and he said yes. I said I didn?t agree with him, and asked what he recommended I do to get it fixed. He recommended not doing anything. He also said it wasn?t possible for them to fix it ? if I wanted it fixed, I would have to hire a chimney company to drill a new opening in the chimney. He also complained about how difficult the installation was, based on the installers notes ? as if I should be grateful that they were able to do the installation at all. I was astonished that a fairly large and very long-established firm like Steinhorst would do work that did not meet building codes OR the manufacturer?s installation instructions, and even more astonished that they would try to convince me that it was perfectly OK to do so. After all, this is carbon monoxide we are talking about. (This was not a case of an older building being grandfathered to code that had changed since it was built). I have used them for 35 years for various plumbing repairs and they were always good (if a bit expensive), but this was the only time I had used them for anything related to gas. Not satisfied to leave this unresolved, I called Dawson?s Plumbing. Mr. Dawson was able to reconfigure the vent piping to gain the necessary rise within the existing chimney opening, for about $200.

Everything went very well. Steve was able to make the repairs in a reasonable amount of time. He cleaned up everything. He took pictures of the hole in the wall to send to their office so they could get an idea of how much it would cost to repair. I got a call a couple of hours later and was told what it would cost and that they could have Nelson out there the next morning. Nelson did a fantastic job of matching the design of the diamond shaped tile by cutting out a diamond shape from a new white tile since unfortunately they did not make the design or color anymore. It looks just great!!! The white tile fits in with the overall pattern since there was white tiles in the design.

The blockage was halfway to the road and they did a great job.

Today, August 21, 2014, Steinhorst Plumbing replaced the toilet in our guest bathroom and the faucet in our kitchen sink. They purchased for us and installed exactly what we had ordered and needed in our home. They arrived at our house exactly on time, just as they said they would, and got right to work, and did not stop working until the job was done. The plumbers were Steve, who is a master plumber, and his helper, Wesley. They did a marvelous job. First, they carefully reviewed with us the prices for what they were going to do, so that there were no surprises. As they worked, they carefully thought through what each job entailed, so that there was no wasted motion, and so that everything went into place smoothly and precisely. For the work that they did, and the merchandise that we received, their prices were entirely reasonable. They worked efficiently and effectively the entire time that they were here and did whatever extra was necessary to ensure that, when they were finished, everything worked correctly, and they did not have to redo anything. As they went along, they fully explained to us exactly what they were doing and why they were doing it. They meticulously cleaned up as they went and after they finished. We are absolutely delighted with their work. They treated our home just as if it were their own and left it shining and functioning well. We could not be more pleased with the service that we received today. We have used Steinhorst Plumbing for over thirty years, and they have always been like this. They arrive at our house like the marines hitting the beach. They always work tirelessly and creatively, since our house is an older home with many problems. What Steve and Wesley accomplished today is another example of the fine work that Steinhorst Plumbing does.

Everything was as promised. The water hammering was eliminated. The cold water hose still jiggles a bit but it no longer sounds like the whole house is coming down. Before they installed the shock arresters they did check to make sure the PRV was still working. At my request I also had them replace the old round handle shut off vales with a ball joint or lever shutoff. They showed up on time. Did the work with no complications. They even stayed around for a few minutes as I started a load of laundry to see if the problem was solved.

The cost of service is a lot. They messed up and the doors didn’t fit and we had them come back and redo stuff. My husband wasn’t just happy with what they did. He said they are great plumbers but we wouldn’t rehire them for doing the door. One day they came out as it was out of their control. Their price was high, it was expensive but I don’t know if it was more expensive than others. We weren’t too happy and there wasn’t a lot of communication and there wasn’t a whole lot of supervision either. First they had our bathroom done and that was mostly okay except there were supposed to be two line of tiles and three tiles wide but somehow they didn’t get it right and it ended up being five tiles wide which we knew was there but that time to fix it we had to take all the tiles down so we stuck with it. They installed the shower head and it leaked and we had to have them come out and fix it and they replaced them and we shouldn’t have had to done that and they put tiles in the foyer which went fine except the contract said to remove and replace the molding and we thought it might be to put new molding in but they put old molding in but the old molding really should have been gotten rid off. They talked to us and it would have saved some time. Then we had some French doors installed in my room so that I could play my music without bothering the rest of the house and when they finished the first door it wasn’t aligned properly; I mean there was good quarter of inch between the bottom and the top so we complained about this as well as the fact that whoever screwed the handles on had stripped the screws which was not very nice to the hand. When we complained about the French doors being out of alignment, Susan Steinhorst who runs it, said that we should have paid them first and they had a big plumbers built carpentry square and we could see it. Then she said it is a pre-existing condition. Well, that’s kind of the nature of business and finally I had to tell them to align which meant moving a bit on one side and they had to cock it and they had to cock the other side too. Then outside they had cleaned up some of the stuff but it is not the stuff that sort of goes away and it rained and it smelled and it was still there and that’s not just very professional. Some of the work was good and other bit left me with a sour taste in my mouth. This is not the first time I used them but I would rethink the next time. We never got a bunch of quotes because we have been happy with them in the past but I think they are a bit expensive. They were pretty punctual and their workers were being here on time.

within 2 days, I realized that The A/C was not working. When I called Steinhorst, they were very nice, and they sent the technician out the next day, and finally it worked!! Of course, they charged more money. But they could have told me I needed a new A/C, so I was happy (And cool)

We have had several last minute plumbing, and electrical, jobs that needed done over the years. Steinhorst has always been there, that day, to help us out. I can't say enough about the great plumbing work that Steve does. Not only does Steve get the job done correctly, but he is professional and always talks us through what he is doing. Mr. Kim has also done several great electrical projects for us.

Every time I flushed the toilet, there was a puddle of water on the floor. The repairman identified that the seat was broken where the water source connected between the tank and commode. He pointed out the interior parts where original and probably needed to be replaced soon. By doing the that, I would save on future service call. He showed me everything and explained it all.

Completed work in approximately 25 minutes.

I felt they were overpriced. I called and spoke with the owner and did recieve $100 refund. I found the owner to be condescending and patronizing, not professional at all. The service was fine.

The plumber and assistant were professional but not personable. The plumber was frank and abrupt. He said the work could not be guaranteed. Both men smelled heavily of smoke and body odor. I will not use this company again.

Before we spent a dime, we visited the showroom and talked with Susan and Craig to get a feel for them and the products the offered. We needed a lot of help in selecting the right tile, colors, all the bathroom "furniture," and deciding how to execute a complete renovation project that included work at the same time on the only twobathrooms we had. We felt very comfortable that Craig and Susan would be able to accomplish all the demolition and construction with minimal disruption to our household. Our "crew," Elvin and Hector, arrived promptly at 8:30 AM Jan 2nd and finished up on Monday, Jan 20. They worked Monday through Friday, normally arriving at the same time and leaving around 4 to 5 after thoroughly cleaning up the area. They always took away all the old pieces, wall parts, old tile, etc., at the end of each day. They only worked on our project, missing only one day when Elvin was sick. In sum, everyone was very professional and courteous, very competent and generally a delight to have in my house. We are thoroughly satisfied with the work and the products the installed. Our new bathroom is now bright and airy with all new plumbing and fixtures. We would highly recommend Steinforst Plumbing for any renovation project you might be considering for your home.

I used them a lot this year. I am trying to find here on my calendar. They were here last August 7, is one I can find anyway. it sounds about right. They do a couple of different jobs in different time. They worked on my potter room and I lie about 29. On August, in back in my place in the upstairs. They were in here 2-3 times. They did different services. The price is reasonable. I had a leaking toilet the first time upstairs, they had to cut to the floor from downstairs, then, we end up had to replace the toilet and that one ran about $1400. So, back in July and August we had him replace the one of the upstairs for a hundred thousand dollars. I have used them many times over the years for their assignment. It turned out this is my girded and get a thousand upgraded. My third vanity, I have to call them back soon and worked down a little and put down on the go. Their scheduler’s name was Greg, which I like. He is very friendly and helpful. I used him the same guy and left 2 or 3 jobs. He is a nice guy and knows what he is doing. As soon as I can track down the right size vanity to fit in, I will call them up to replace that one.

Steinhorst Plumbing would get all B's and I am not sure if I would use them again in the future, I would have to give that a lot of thought.

They did a great job. Susan Smith and her team are very friendly and responsive. They were on site when promised, Nelson did a super job heading up the actual installation and repair, and all the work was done well. We are going to use Steinhorst for a major bathroom renovation later this year. I definitely recommend them.

okay. would use again in an emergency but not my first choice.