Exceptional Upholstery Carpet & Rug Cleaning

Carpet Cleaning, Upholstery Cleaning, Oriental Rug Cleaning,

About us

Welcome to Exceptional Upholstery, Carpet & Rug Cleaning - the Washington, D.C. metro area’s premier upholstery and carpet care experts. Exceptional uses state of the art, truck-mounted equipment to maintain the beauty and life of your carpet and upholstery. Employing our 12 Point Promise we provide customers with the reassurance that each job will be completed in a professional and thorough manner. We encourage you to review our site to learn why “when it has to be clean, it has to be Exceptional!” Award winning.

Business highlights

15 years of trusted experience
Emergency Services Offered

Services we offer

*Carpet & rug cleaning *Upholstery cleaning *Oriental rugs cleaned at your location *Tile & grout cleaning *Pet stains & urine removal experts *Carpet repairs & re-stretching *Allergy & “green ” cleaning *Residential and business customers welcome *Exceptional Emergency Water Damage Restoration *Complete water extraction from affected areas. *Anti-microbial treatment of affect edareas. *Dry affected areas using commercial flood fans and/or dehumidifiers.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

5.0175 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
98%
4
2%
3
0%
2
1%
1
0%


Rating CategoryRating out of 5
quality
5.0
value
4.7
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Filter reviews by category

Showing 26-175 of 175 reviews

Andrea A.
10/2018
5.0
carpet cleaners
  + -1 more
Excellent! I highly recommend. They were affordable and did an exceptional job!
Description of Work: Carpets cleaned. Stairs, area rugs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura N.
10/2018
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Very pleasant and professional experience. Chris and Herbeth were exceptionally careful in my home. For example, they put plastic shields up on the corners of the stairwells so their equipment would not scrape or chip the paint. Carpets looks great. I would definitely hire again and recommend.
Description of Work: Carpet and Upholstery Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Michael H.
09/2018
5.0
carpet cleaners
  + -1 more
BEST EVER. I'm 70 and we moved a lot. Chris and Exceptional were noticeably better than any others. On-time, careful of furniture, placed protective barriers where their equipment tubes might rub. I believe they are so thorough that it will last longer than competitors. Their edge/crevice cleaning was a particular improvement over other companies.
Description of Work: Carpet cleaning for a 3 level townhouse

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Suzanne C.
07/2018
5.0
carpet cleaners
  + -1 more
Chris arrived as scheduled and looked over the area that I had concerns about with a black light. He told me that it probably wasn't worth cleaning since it was too saturated (the smell most likely couldn't be eliminated, let alone the stain). He gave me some ideas for replacement and phone numbers of a couple of businesses that might help. I was very grateful for his honesty even though he didn't make any money off of it. He told me what I needed to know so I could make an informed decision.
Description of Work: I asked for an estimate on cleaning a carpet stained with cat urine.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ellen G.
03/2018
5.0
carpet cleaners
  + -1 more
Wonderful! Chris and his team are amazing. Very professional and detail orientated. When they worked in the house cleaning the carpet, they were very careful with their equipment and our furnishings. We had two area rugs taken to their shop for cleaning. They were ready in a few days (earlier than promised) and look amazing. Chris is very reachable, always answered the phone. We will definitely use them for other carpet and upholstery cleaning.
Description of Work: Carpet cleaned in home and rugs cleaned off site

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ann G.
01/2018
5.0
carpet installation
  + -1 more
Great quality & professional installation.
Description of Work: Carpet installed on stairs

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Richard C.
10/2017
2.0
carpet cleaners
  + -1 more
The majority of the carpet cleaning was satisfactory and several of the worst pet stains received special treatment and attention. However, we were told that a number of smaller pet stains did not require special treatment and would be removed via the normal carpet cleaning process. Not true. When the carpet dried, we saw that those same smaller stains that were supposed to have been removed without special treatment were still there. Very disappointing overall results.
Description of Work: Basic carpet cleaning and pet stain removal.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
5.0

$608

Alison C.
09/2017
5.0
upholstery cleaning
  + -1 more
I called and described that we needed to clean our sofa and loveseat to get out a really bad smell. Unfortunately, they were fully booked for the next few weeks. However, I was really impressed that the person I spoke with suggested some "home remedies" that worked like a charm. Although I do not need them this time, I would certainly call in them in the future since they were so honest.
Description of Work: We needed to have our sofa and loveseat cleaned to get out a bad smell.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

FAYE M.
08/2017
5.0
carpet cleaners
  + -1 more
They cleaned it. It was overdue. Two people come out. It is the same guy that comes out everytime, which is nice. They take their time and they are very thorough. I move everything out of the house; you have think I moved. I just get everything out of the way so they can just come in and it takes less time for them to move stuff and it is cause they don't have to. It is just more efficient for both of us. They are just very nice people.
Description of Work: Cleaned Carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Lisa R.
08/2017
5.0
carpet cleaners
  + -1 more
Great communication with Chris. His crew were on time and the results were fantastic. Although the worst stain was still slightly visible it was incredible how much of it they had been able to remove. The rest of the carpet looked brand new. And his price was among the cheapest of the quotes I got. Highly recommend.
Description of Work: We converted our home into a rental and there were not just dirty carpets, but a few stains that were years old. Chris promised to do his best, especially on one stain that I had used every trick in the book to try to get out (Resolve, vinegar and baking soda, etc), but couldn't promise perfection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

KATHERINE C.
07/2017
5.0
carpet cleaners
  + -1 more
Scheduled service two days after my call. Techs arrived on time, professional and efficient. They removed the large, two-year-old stain on very light carpet that two previous cleaners had not been able to fix. I am beyond happy with their service.
Description of Work: Cleaning of wall-to-wall carpet in master bedroom and closet and treatment of one stain.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Daniel P.
07/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
Outstanding service. I was able to get an appointment for the day after I called. The cleaners arrived on time, they were polite and courteous, and did a fantastic job at a very good price. I won't hire anyone else in the future -- these are my guys.
Description of Work: Bedroom carpets and stairway carpeting cleaned, including spot cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

zhangbo G.
06/2017
4.0
carpet cleaners
  + -1 more
They charge more for the pet odor clearing service than general carpet cleaners. The odor clearing did not really work (can't complain them as it just might not supposed to work anyways). Overall fine service just to remind that they charge a higher price for average vendors in the area
Description of Work: Carpet cleaning with pets odor clearing

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$375

Serenity O.
05/2017
5.0
carpet cleaners
  + -1 more
Gorgeous cleaning of our carpets. We hired them for our move and it helped our house sell quickly.
Description of Work: Carpet cleaning
Rating CategoryRating out of 5
Yes, I recommend this pro

Hugh H.
05/2017
5.0
carpet cleaners, oriental rug cleaning
  + 0 more
Very well. The team were on time and did a terrific job on carpets that had long needed cleaning.
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$825

Jeffrey F.
05/2017
5.0
carpet cleaners
  + -1 more
Despite the fact that I've been friends with Chris for some time, I happen to be a very particular person so it isn't easy to get a good review from me. But, having used Exceptional previously I know that they do a great job, are very efficient/quick and they charge a reasonable rate for the work done. The service this time around was consistent with my expectations based on what they have done before and for that reason I highly recommend Exceptional to anyone that wants to have their carpets, rugs or upholstery cleaned.
Description of Work: They cleaned part of my wall-to-wall carpeting on my 2nd floor, the stairs to my basement and my runner and door throw rugs after a renovation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Heidi B.
05/2017
5.0
carpet cleaners
  + -1 more
We were very pleased with the work that was done. The team was polite, helpful, hard working, and detail oriented. You could tell that they wanted to do a good job. We would definitely hire them again.
Description of Work: Carpet cleaning of the family room, library, and staircase

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Selma B.
04/2017
5.0
upholstery cleaning
  + -1 more
The guys were friendly and really professional and Chris the owner was wonderful he new I was so upset we bought this set from a woman on letgo and the overstuff chair didn't have any stains and assured me that they were in great condition I have a injury with a boot on so I couldn't go my husband didn't really check once he took the chair out this furniture was for our family room. Chris happened to be in Florida this was late when I called on the weekend he was so great and really assured me about his company and the men who work for he. Please believe me I was so happy with the results do not hesitate to use this company
Description of Work: Cleaned couch and loveseat both had some really bad stains. Herberth and his helper worked so hard to really remove the stains and Herberth talked to and answered all my questions. I made my mind up while they were working I would use this company again and again.!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$290

Response from Exceptional Upholstery Carpet & Rug Cleaning
I am happy to hear how well everything turned out. We appreciate your business and look forward to helping you in the future. Chris Murray Owner

Karen H.
04/2017
5.0
carpet cleaners
  + -1 more
They did a wonderful job cleaning the carpets
Description of Work: carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary R.
04/2017
5.0
carpet cleaners, upholstery cleaning
  + 0 more
They were great. Fast, reasonable price, very professional. Ask for Herbert and Hugo. I have 3 dogs, so they had some work to do. Very meticulous and informative. This was the first time I've had this done, and I will call them again for sure.
Description of Work: carpets and upholstery cleaned

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Robert D K.
04/2017
5.0
carpet cleaners
  + -1 more
They were excellent. They were top notch. They get an A in every category. I have no complaints at all. Two people came to complete the service and they were the co-owners.
Description of Work: Carpet and upholstery cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

William W.
04/2017
4.0
carpet cleaners
  + -1 more
They did very good work. They did what they had to do. There were two people that came for the service and they were good, quite and focused.
Description of Work: They did carpet cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Exceptional Upholstery Carpet & Rug Cleaning
Thank you for the kind words. We truly appreciate your business and look forward to helping you again in the future. Chris Murray President

Michelle R.
04/2017
5.0
carpet cleaners
  + -1 more
I was very pleased with the work performed. They paid special attention to corners and edges in the way some others had not in the past and I was very happy with the outcome. Scheduling was easy, the team was very professional, and they were extremely responsive. A+!
Description of Work: Carpet cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Dominic S.
04/2017
5.0
oriental rug cleaning
  + -1 more
As always, they did a wonderful job. We have used them to clean, I believe 8, of our oriental rugs and we couldn't be more pleased.
Description of Work: Cleaned a oriental carpet of which our new puppy had become very fond.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Exceptional Upholstery Carpet & Rug Cleaning
Thank you Mr. [Member Name Removed]. We truly appreciate the business. Chris Murray Owner

Timothy W.
03/2017
5.0
carpet cleaners
  + -1 more
Great. Quality work, good price, no issues
Description of Work: Carpet Cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

8326 Toll House Rd, Annandale, VA 22003

http://www.exceptionalcarpetcleaners.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Carpet Cleaning,
Upholstery Cleaning,
Oriental Rug Cleaning,
Carpet Sales and Installation,
Floor Cleaning and Waxing,
Water & Smoke Damage

FAQ

Exceptional Upholstery Carpet & Rug Cleaning is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Exceptional Upholstery Carpet & Rug Cleaning accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Exceptional Upholstery Carpet & Rug Cleaning offers free project estimates.
No, Exceptional Upholstery Carpet & Rug Cleaning does not offer eco-friendly accreditations.
No, Exceptional Upholstery Carpet & Rug Cleaning does not offer a senior discount.
Yes, Exceptional Upholstery Carpet & Rug Cleaning offers emergency services.
Yes, Exceptional Upholstery Carpet & Rug Cleaning offers warranties.
Exceptional Upholstery Carpet & Rug Cleaning offers the following services: *Carpet & rug cleaning *Upholstery cleaning *Oriental rugs cleaned at your location *Tile & grout cleaning *Pet stains & urine removal experts *Carpet repairs & re-stretching *Allergy & “green ” cleaning *Residential and business customers welcome *Exceptional Emergency Water Damage Restoration *Complete water extraction from affected areas. *Anti-microbial treatment of affect edareas. *Dry affected areas using commercial flood fans and/or dehumidifiers.

Contact information

8326 Toll House Rd, Annandale, VA 22003

http://www.exceptionalcarpetcleaners.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed