Exceptional Upholstery Carpet & Rug Cleaning

From the moment I first contacted Chris at Exceptional Upholstery, Carpet & Rug Cleaning, it was a first class experience. On the day of my service, he and his assistant arrived right on time, and we walked through the areas to be cleaned. He let me know exactly what they could and couldn't do, and answered all of my questions. They got right to work, and were finished about two hours later. There was an ink stain on the carpet in the office, since the day we moved in, that Chris didn't have much hope for removing, but said they would do what they could. They managed to significantly improve the stain such that it is almost unnoticeable unless you know it was there. The carpets were dry to the touch by that evening, but we waited overnight before moving furniture back into place. It has been ten days since our cleaning, and the carpets still look wonderful. We will definitely call Exceptional Upholstery, Carpet & Rug Cleaning when it is time to clean the carpets again.

Excellent! I highly recommend. They were affordable and did an exceptional job!

Very pleasant and professional experience. Chris and Herbeth were exceptionally careful in my home. For example, they put plastic shields up on the corners of the stairwells so their equipment would not scrape or chip the paint. Carpets looks great. I would definitely hire again and recommend.

BEST EVER. I'm 70 and we moved a lot. Chris and Exceptional were noticeably better than any others. On-time, careful of furniture, placed protective barriers where their equipment tubes might rub. I believe they are so thorough that it will last longer than competitors. Their edge/crevice cleaning was a particular improvement over other companies.

Chris arrived as scheduled and looked over the area that I had concerns about with a black light. He told me that it probably wasn't worth cleaning since it was too saturated (the smell most likely couldn't be eliminated, let alone the stain). He gave me some ideas for replacement and phone numbers of a couple of businesses that might help. I was very grateful for his honesty even though he didn't make any money off of it. He told me what I needed to know so I could make an informed decision.

Wonderful! Chris and his team are amazing. Very professional and detail orientated. When they worked in the house cleaning the carpet, they were very careful with their equipment and our furnishings. We had two area rugs taken to their shop for cleaning. They were ready in a few days (earlier than promised) and look amazing. Chris is very reachable, always answered the phone. We will definitely use them for other carpet and upholstery cleaning.

Great quality & professional installation.

The majority of the carpet cleaning was satisfactory and several of the worst pet stains received special treatment and attention. However, we were told that a number of smaller pet stains did not require special treatment and would be removed via the normal carpet cleaning process. Not true. When the carpet dried, we saw that those same smaller stains that were supposed to have been removed without special treatment were still there. Very disappointing overall results.

I called and described that we needed to clean our sofa and loveseat to get out a really bad smell. Unfortunately, they were fully booked for the next few weeks. However, I was really impressed that the person I spoke with suggested some "home remedies" that worked like a charm. Although I do not need them this time, I would certainly call in them in the future since they were so honest.

They cleaned it. It was overdue. Two people come out. It is the same guy that comes out everytime, which is nice. They take their time and they are very thorough. I move everything out of the house; you have think I moved. I just get everything out of the way so they can just come in and it takes less time for them to move stuff and it is cause they don't have to. It is just more efficient for both of us. They are just very nice people.

Great communication with Chris. His crew were on time and the results were fantastic. Although the worst stain was still slightly visible it was incredible how much of it they had been able to remove. The rest of the carpet looked brand new. And his price was among the cheapest of the quotes I got. Highly recommend.

Scheduled service two days after my call. Techs arrived on time, professional and efficient. They removed the large, two-year-old stain on very light carpet that two previous cleaners had not been able to fix. I am beyond happy with their service.

Outstanding service. I was able to get an appointment for the day after I called. The cleaners arrived on time, they were polite and courteous, and did a fantastic job at a very good price. I won't hire anyone else in the future -- these are my guys.

They charge more for the pet odor clearing service than general carpet cleaners. The odor clearing did not really work (can't complain them as it just might not supposed to work anyways). Overall fine service just to remind that they charge a higher price for average vendors in the area

Gorgeous cleaning of our carpets. We hired them for our move and it helped our house sell quickly.

Very well. The team were on time and did a terrific job on carpets that had long needed cleaning.

Despite the fact that I've been friends with Chris for some time, I happen to be a very particular person so it isn't easy to get a good review from me. But, having used Exceptional previously I know that they do a great job, are very efficient/quick and they charge a reasonable rate for the work done. The service this time around was consistent with my expectations based on what they have done before and for that reason I highly recommend Exceptional to anyone that wants to have their carpets, rugs or upholstery cleaned.

We were very pleased with the work that was done. The team was polite, helpful, hard working, and detail oriented. You could tell that they wanted to do a good job. We would definitely hire them again.

The guys were friendly and really professional and Chris the owner was wonderful he new I was so upset we bought this set from a woman on letgo and the overstuff chair didn't have any stains and assured me that they were in great condition I have a injury with a boot on so I couldn't go my husband didn't really check once he took the chair out this furniture was for our family room. Chris happened to be in Florida this was late when I called on the weekend he was so great and really assured me about his company and the men who work for he. Please believe me I was so happy with the results do not hesitate to use this company

They did a wonderful job cleaning the carpets

They were great. Fast, reasonable price, very professional. Ask for Herbert and Hugo. I have 3 dogs, so they had some work to do. Very meticulous and informative. This was the first time I've had this done, and I will call them again for sure.

They were excellent. They were top notch. They get an A in every category. I have no complaints at all. Two people came to complete the service and they were the co-owners.

They did very good work. They did what they had to do. There were two people that came for the service and they were good, quite and focused.

As always, they did a wonderful job. We have used them to clean, I believe 8, of our oriental rugs and we couldn't be more pleased.

I was very pleased with the work performed. They paid special attention to corners and edges in the way some others had not in the past and I was very happy with the outcome. Scheduling was easy, the team was very professional, and they were extremely responsive. A+!