Computer Ease LLC

Excellent customer service.

It went well.

Never returned phone call.

I highly recommend Computer Ease!

As a a small business myself, this man sets the standard for punctuality, honesty, customer service and communication.

Fil arrived at the set time and worked nonstop, until everything I needed/wanted done was completed. He explained to me what he was doing and instructed me on things to do to improve my computer's performance. He also used a thumb drive to copy things off my son's computer to check for problems when he got home, on his own time. He said he would call if he found any problem that needed attention.

It went exceptionally well. Their customer service was outstanding.

A wonderful experience. When you are clueless about something, as I am with computers, you are afraid to be taken for a ride by someone who could charge you for needless work, since you have no idea if you need it or not. That did not happen. On the contrary, Fil came with a new CD/DVD drive to install, but suggested that I just disable my drive, since the computer has another one and I do not copy CD to CD, thereby saving the cost of the part. He ran diagnostics to ensure that there was nothing else seriously wrong with the computer. He found my missing file. He suggested moving my cordless base to eliminate interference, or purchasing another filter. He was in and out in 45 minutes, and only charged me $60.

Took care of the problem. He was here for an hour. He has been back 3 times since and has not charged me. I am very pleased with him and would recommend him to anyone.

I contacted Mr. Feit by telephone and explained what I wanted done, discussing whether he or I would purchase the wireless router and network cards. We agreed he would purchase and I would reimburse. He was prompt for our appointment and went right to work. Setting up the network went quickly as did extracting the files from the old computer. He was able to fairly easily set up the outgoing FAX capability, but ran into a glitch to receive. After several failed attempts, I told him not to worry with it, since I was more concerned with sending than receiving faxes. Given more time, I am sure he could have resolved the problem, but it wasn't worth paying more money for a capability that wasn't sure I would ever use. He left me written information I would need to allow other computers to run on my network, and took all the wrapping and cardboard boxes with him. He also gave me his opinion about the best external hard drive and back-up software, and a place to recycle the old computer.

Fil was very easy to discuss my problems and desires with. He quickly checked my computer and ensured me that there were no major problems. He was unable to identify any conflicts and corrected a few minor concerns. He was more than happy to install my new wireless printer; he actually set the whole thing up right from the box, ink and all; more than I expected. He got the wireless printer up and running and then created a shared drive so I could work on my files from my laptop. I referred him to a friend the next day.

I really can't say enough about Fil's attitude and professionalism. As mentioned, he was supportive right from the start with detailed email messages. As for the house call, he came right on time and got everything working quickly. Clearly, he knows his stuff on both PCs as well as Macs. Fil proactively offered free email or phone support for any follow up issue or question. We were delighted with his services, would work with him again, and recommend him highly.

Good experience.

Smoothly, professionally and above my expectations. He provided excellent communication throughout the process, kept me informed, gave me options and fixed one of them that I thought was dead forever.

Installing software for a new printer caused error messages to appear on the computer. I had called a local computer services company for technical support. The company sent a tech out, the tech re-installed the software, pronounced the installation as OK, billed me and left. Less than an hour later, the error messages were back. I called the company, talked to the tech, was promised a call back and never heard from them again. I found Fil Feit on Angie's List, left a message seeking his help, received a call back that afternoon and arranged for Fil to come that evening. Fil was able to find the problem and implement a solution. He guaranteed his work. Fil is my computer tech for the future.

Fil was very polite and timely. We arranged a meeting at a mutually convenient time for him to come over and check out the machine. When he came to my house, he was very professional. He did some diagnostics there and then decided that it needed extensive work, which would be more cost-effective if he did at his office. (He charges based on his time, so at his office he can push a button to run a program and then go do something else, so he really is only charging for the time it takes to work on your machine, not the waiting time while the machine is running by itself.) I was amazed that it only cost $100 given that the computer was so completely messed up and that he must have spent some significant time getting it back to working order. He apologized for the delay, but in all we were only without the machine for 1 week, which was fine because it had been broken for so long already! I would recommend Fil to anybody!

In addition to the above information, the price charged was very reasonable and in fact was quite less than I had expected, given the amount of time Mr Feit invested. He was very sensitive, and even sympathetic, to the expense I was incurring. I am happy to have found a trustworthy source of support for my computer needs, at long last, after having been disappointed by all of the others, such as warranty services, manufacturer's support, pay-for-support, etc. Look at his website, and I think you will sense the kind of expertise and service he provides.

This was a great experience with this company. Very professional, knowledgeable, and easy to talk with. I couldn't believe that the return call was made on a Saturday afternoon. That was is important to me as I work out of my home as a Realtor. Saturdays and Sundays are work days for us and it is important to be able to receive and respond to emails at all times. Computer-Ease will become my computer adviser from now on. They receive my highest recommendation.

He arrived when he said he would and he explained every bit of what he was doing. When I looked puzzled he'd explained it better. He also left some software that we run that has stopped the problem from coming back. When I was first describing the problem on the phone, he was patient and spent a lot of time with me, trying to see if I could solve the problem myself. He didn't charge for that time. I would call him again. Hopefully, I won't have to.