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Metro Gutter And Home Services Inc

Gutter Cleaning, Gutters, Roofing,

About us

We are a local family owned and operated business with over 28 years of experience. Our hands on management approach allows each customer to get excellent customer service and receive individual attention. Our company is customer service oriented so that expectations and communication are clear from start to finish. We offer a 100% satisfaction guarantee. We like to think of ourselves as a service company that maintains and replaces exteriors. All of us at Metro Gutter work towards the goal of having a customer for life. Only the finest materials are used so that a professional finish can be guaranteed. We use the thickest gauge of aluminum that can be run through the gutter machine and we even hand select our #1 pre-primed wood from the commercial lumberyard! Our chimney caps are stainless steel, attach securely and offer a lifetime warranty.

Business highlights

35 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Gutter cleaning, repair, installation, siding, roof install , repairs, window replacement, chimney & pressure washing.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.61,466 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
16%
3
6%
2
3%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.7
Showing 1451-1466 of 1466 reviews

Marie K.
10/2012
5.0
gutter cleaning
  + -1 more
Everything was done well.
Description of Work: We purchased a Big Deal for them to clean our gutters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Metro Gutter And Home Services Inc
Thank you for excellent review!!! Kent, Owner

James K.
09/2012
4.0
gutter cleaning
  + -1 more
See above!
Description of Work: There was a major communications problem with this company. However, once that was cleared up (but it did take a while) they completed the work and completed it very well. I am pleased with their performance. My problem is with their initial lack of follow-up and dealing with me (the customer). I now have no reservations about using them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Metro Gutter And Home Services Inc
Thank you for your feedback so we can improve service. We appreciate the opportunity to make things right. Kent, Owner

Carmela C.
07/2012
5.0
gutter cleaning, gutter repair
  + 0 more
See above.
Description of Work: MetroGutter assessed the state of my existing gutters and tailored a solution. They removed gutter guards poorly-installed by another contractor in one gutter; replaced a broken gutter with a single-run aluminum gutter, and cleaned everything, including the downspouts. The installers added filters to a gutter that didn't need them, wasn't included in the initial estimate, and added more to the final bill. When I pointed out to the company that they'd done work we hadn't agreed to, they apologized and subtracted that from the total. I was very satisfied with my experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Metro Gutter And Home Services Inc
Thank you for your excellent ratings and feedback. We really appreciate it!

Tyrone T.
07/2012
5.0
gutter cleaning
  + -1 more
Fine
Description of Work: Cleaned the gutters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Metro Gutter And Home Services Inc
Thank you for your excellent ratings!

Mandy P.
07/2012
5.0
gutter cleaning
  + -1 more
See above.
Description of Work: I had purchased a Big Deal voucher. The only complaint that I had was that it was difficult getting the work scheduled with the owner. Someone from the office finally called me, and they really bent over backward th help me. The guy who came out to do the work did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

Response from Metro Gutter And Home Services Inc
Thanks for your review. I am glad our staff helped you out and left you with such a nice impression.

thomas C.
04/2012
4.0
gutter cleaning, gutter repair
  + 0 more
see above
Description of Work: Decent company that I've been using since I owned my home. Do not use their online scheduling. It is intermittent at best if you get a call back

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$90

Response from Metro Gutter And Home Services Inc
Thank you for your feedback so we can create a more stable online ordering platform.

Alexandra G.
12/2011
4.0
gutter repair
  + -1 more
won't use them again
Description of Work: Difficult to deal with, hard to pin down to an appointment

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$95

Response from Metro Gutter And Home Services Inc
Thanks for your comments. We encourage folks to schedule by the week so we can most efficiently complete work by grouping it together. Call me (Kent, the owner) and I will arrange for a cleaning to be done when you want it, on a specific day, by a manager or myself. Thanks again for sharing your experience with us.

Ronald S.
12/2011
5.0
gutter cleaning, gutter repair
  + 0 more
went well
Description of Work: cleaned gutters on house

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Metro Gutter And Home Services Inc
Thanks for your great ratings!

GERALD S.
11/2011
5.0
gutter cleaning
  + -1 more
Everything is covered above.
Description of Work: I called MetroGutter last week and signed up for the Angie's List Big Deal. The team came today and I am duly impressed. These guys were great. For $95 they cleaned all of the gutters, front and back, down to the bare metal! Amazing job. They also knew enough to clean the pine needles that had collected in the crevices of the roof line that would have eventually worked their way into the gutters. That's above and beyond thinking. I highly recommend this company to handle this chore. I'll never get up on a ladder again. Why would you? It's not worth the risk. Excellent Work, Metro Gutter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from Metro Gutter And Home Services Inc
Wow - I love this review! Thanks so much for sharing your experience! Yes we do clean the roof so it does not deteriorate or clog the gutters. We also inspect the roof area for any needed repairs. Thanks Again!

Brian F.
06/2010
4.0
gutter cleaning
  + -1 more
just fine
Description of Work: gutter cleaning

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$100

Response from Metro Gutter And Home Services Inc
Short and sweet! Thanks for the report!

Charles W.
10/2007
5.0
gutter cleaning
  + -1 more
Good, quick work.
Description of Work: Cleaned/cleared gutters and downspouts, removed debris. Also replaced pipe collar on plumbing stack that vents out of roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

Response from Metro Gutter And Home Services Inc
Thanks you for your very positive report!

Emily S.
07/2007
1.0
gutter cleaning
  + -1 more
unknown
Description of Work: I have used Metro Gutter for several years and have never really been satisfied. The last time they came, they didn't clean one corner downspout. I called and they said it would be a minimum charge of $75 to clean that one corner because it had been a month since the gutters were cleaned. There was no way that new debris could have filled that gutter as it was the end of May when they were originally cleaned. We have had little rain this summer so there was little opportunity to know that the gutter was still clogged. In addition, sometime they bag debris, but most times they leave the debris on the ground, deck, etc. If you decide to use them, you need to be present and monitor they work. They are awful. Don't waste your money.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0

$175

Response from Metro Gutter And Home Services Inc
Thanks for your comments. I am sorry that you were not happy with our service. Please allow me to offer you a free gutter cleaning for your inconvenience. You can contact me, Kent, the owner or Stan, my manager to arrange. It is surprising how fast new debris can block a gutter after blowing over from a neighbor's tree. In your case we should have come out for free to inspect our work and see if we were not thorough the first time. We have improved our training and are more clear about requiring our employees to bag all debris.

Contact information

5645 General Washington Dr Ste D, Alexandria, VA 22312

http://www.metrogutter.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
2705136861

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Gutter Cleaning,
Gutters,
Roofing,
Skylights,
Siding,
Chimney Sweep,
Pressure Washing,
Windows,
Drain Pipe Installation,
Roof Cleaning,
Drain Cleaning,
Leaf Removal

FAQ

Metro Gutter And Home Services Inc is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Metro Gutter And Home Services Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Metro Gutter And Home Services Inc offers free project estimates.
Yes, Metro Gutter And Home Services Inc offers eco-friendly accreditations.
No, Metro Gutter And Home Services Inc does not offer a senior discount.
Yes, Metro Gutter And Home Services Inc offers emergency services.
Yes, Metro Gutter And Home Services Inc offers warranties.
Metro Gutter And Home Services Inc offers the following services: Gutter cleaning, repair, installation, siding, roof install , repairs, window replacement, chimney & pressure washing.

Contact information

5645 General Washington Dr Ste D, Alexandria, VA 22312

http://www.metrogutter.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM