GBC Kitchen & Bath

Description of Work: Requested a kitchen remodeling estimate

Description of Work: Kitchen remodel

Description of Work: Came to provide estimate on bath remodel.

Description of Work: They were supposed to install granite countertops in my kitchen.

Description of Work: Gut Remodel of Master Bathroom. Involved complete re-plumbing and re-wiring of the bathroom to accommodate a new configuration/layout, new tile throughout, new vanities, new shower and bath, all new hardware, new doors, new lighting, etc. Entire room was taken down to the trusses and studs and then completely re-constructed/re-modeled in brand new layout. Large and complex project.

Description of Work: Master bathroom remodeling

Description of Work: Master bathroom and guest bathroom renovation.

Description of Work: We hired GBC Floors, Kitchen & Bath to start our 2 bedroom condo (1,132 sq. ft.) home improvement and renovation on 11/27/2015. Due to our homeowners insurance we were given 30 days to stay in a hotel. When we hired GBC we informed them of our time limitation when we met with the project supervisor (Ms. Luisa). She assured us it will be doable and they can finish within that timeframe or sooner. Ms. Luisa came to measure the condo herself and her floor measurement for hardwood flooring in comparison with other companies was off by 200-250 sq. ft., including waste portion. The home renovation consisted of painting (ceiling, walls and doors), installing hardwood floors, and remodeling the kitchen within 30 days, to finish on 12/27/2015. Two months later today 2/26/2016, they are still not done. On 11/27/15, the first day of the job, the project supervisor (Ms. Luisa) asked for the second payment and I was shocked that she was asking for money on the first hour on the job. After a lot of back and forth I told GBC I would pay them when they actually did some work. Then, the office manager Ms. Florina got involved and threatened to put a lien on our house if I did not pay right away. I told her the same thing that I needed to see some work before I pay. Finally, the work started and I asked them to please cover our furniture since all of this renovation was due to my daughter’s severe allergies and it was very important to seal everything properly, which they never did even though it was part of our contract for them to do so. This was the first of many threats and contract breaches. The GBC crew of about 5 workmen arrived around noon on 11/27/15 poorly prepared without guidance or a supervisor. We provided a copy of our condo policy to Ms. Luisa so she’ll know the expectations of her crew’s coming in and out of the premises only allows work to be done by contractors M-F from 9am to 5pm and Sat. 10am-5pm. By showing up late they cut their work time in half and this was a daily trend in terms of lateness. They showed up ill-prepared, lacking the proper materials and tools to complete the work which delayed the work. The painters worked unprofessionally, dripping paint on our furniture, damaging our belongings, and also painting glossy paint on flat and flat on glossy so that when the sun shined in the house during the day, random patches of shine were visible. They put paint on the trims around the wall without cleaning and smoothing out the old paint (during the so-called remediation, the master painter, Mr. Eddie explained that this should have been done and commented that the work looked very bad and sloppy). Trash was seldom removed from our home per the contract and for close to a week and a half over the holiday, they left behind a huge box of trash with their food in it, wood, and other materials that we could not dispose of simply in our trash room (we have pictures chronicling the lack of trash removal). Per our contract, they did not cover and protect our furniture/belongings and destroyed our collectible furniture. They used and abused our ladders, and scratched our appliances too. The project was poorly managed. We spoke to Ms. Luisa (the project supervisor) who was supposed to be present at the job site every day and we told her the reason we picked GBC and were paying more money was because she and Ms. Florina both assured us that both of them would oversee the project. At first Ms. Luisa would tell us, “Don’t worry, the workmen are professionals and they know what they are doing.” This became her main tenant for leaving her workers unsupervised. Luisa never responded to our phone calls and 3 days would pass before we got any response back on our emails about GBC’s lack of professionalism, and poor workmanship. We kept sending her and Florina emails to let them know this is not acceptable, but instead of listening to our feedback and correcting the issues, they became hostile and aggressive toward us with name calling, shouting, and threats. Every time we told them about the unprofessionalism and the poor workmanship they would place blame on the age of our condo versus taking responsibility for poorly measured wood, mismatched paint, and a laundry list of other issues. Their wood workmen were unskilled and untrained therefore, the finished product was very poor and unprofessional. They damaged our newly installed sliding doors, appliances, our collectable furniture, as well as other areas of the house. They never came with anything to cover the hardwood floors and subsequently those became damaged by their sharp tools. The heavy equipment they brought in to cut wood left very visible deep impressions and scratches on the new hardwood throughout the condo since they took it with them to different rooms and obviously left the same visible deep impressions everywhere. On top of that it seems like they finished the whole box of wood before going to another one therefore, no mater good, chipped or damaged wood strips all alike were used throughout the rooms. The wood strips weren’t inspected before installation. Due to Ms. Luisa’s miscalculation we ended up having more than we needed with plenty leftover boxes that were never left behind for our future use. In the corners or transition areas where they didn’t measure accurately, they put Muddy Putty to seal it which after couple of days started to break off and come out and left a space between walls and door transitions. When we brought it to their attention they tried to replace Muddy Putty with brown caulking which was also not a feasible solution. At this point we communicated with the GBC office and told them we don’t wish to work with Ms. Luisa from this point forward. We gave her all the chances possible. We called her she told us not to call and only send emails and we just followed her directions. Finally, after not once being accommodating and helpful to our concerns, Ms. Florina took a more active role in solving our issues with the same crew. Not knowing what hit us, she turned out to be a worse supervisor than Luisa was. She came to our condo on 1/18/16 with the same GBC crew and sat on a chair and checked her text messages and made some phone calls without paying attention to the crew. The crew damaged our belongings while she was occupied on the phone so I told her she needs to supervise these people and to look at what this person is doing with a long screw driver in his hand going back and forth on the new sliding door’s railings trying to clean the hardwood glue. I told her, “You need to watch the crew they are destroying our stuff.” On the same day that Ms. Florina was in our home they worked on the kitchen cabinets and put all mismatched colored paints to cover the new cabinets’ chipped paint (it looked really bad). When I asked her why the cabinets are chipped and untreated she said these are your cabinets and you picked them. Then she took one of the paint markers and put some on the different parts of the cabinets and smudged her finger to smooth them which obviously made it worse and I told her that is not acceptable it shows that they are two different colors (she put gray touch up marker on the white pale color cabinet), no matter how long you let them dry they are going to show because they are different colors. Even after she did the finger smudges, she asked for the final payment and I told her no. Ms. Florina also saw the kitchen floor when I asked her to be more active with her crew and I heard some boxes being moved around. I believe she knew and didn’t say anything as well as the crew who did it. When the next day we had to move those boxes we saw they covered the damaged hardwood kitchen floor and never said anything. Those heavy impressions on the hardwood covered good chunk of floor near the kitchen sink and near the stove down to the kitchen entrance door at least about 10-15 wood strips. The damaged hardwood can be found throughout the kitchen, master bedroom, second bedroom, the foyer, and all other transitional areas. She kept telling us how these crewmen are experts in their perspective fields and we should be proud to have them work in our home. They weren’t who she said they were at all. We believe that is wrong in many levels. Ms. Florina was out of control by calling me names and screaming at my daughter in her own home and called me bad names to her face. We had to tell her and her crew to never come back due to their out of control behavior and they are not welcome to our home. After the heal of experience we had with above crew we tried to reach the owner so we can speak to him and let him know what was going on and we tried all the avenues that we could think of to cooperate with his crew. The office gave us a lot of push back such as “the owner is not available, he is not in the country…etc.” When I was on the phone with Ms. Kate, I was put on speaker without knowing and all of sudden heard Ms. Florina’s angry voice screaming “you have to talk to me and there is no one else to talk to.” I was so distraught by her constant bullying so I hung up the phone. A couple of days later Ms. Kate called and said the owner, Mr. Serkan Keskin from GBC wants to talk to me and we planned for him to visit our condo. On February 1st Mr. Keskin came to our condo with another project supervisor named Mr. Cesar. We showed them the damages on the hardwood floors throughout the condo, the paint job and how there was flat on semi-glossy and vice versa, the unfinished cabinets with mismatched paint marker and how they looked undone, unfinished and unpolished. On top of all that how the crew fixed one thing and destroyed 10 other things such as our collectible furniture and step ladder etc...We found out the cabinets came from China and they just brought the box to us without any previous inspection, treatment, polish, or finished work on them.

Description of Work: Remodeled kitchen. Completely gutted putting in new cabinets, floors, and counter tops.

Description of Work: Full remodel kitchen, sunroom, guest bath, master bath, and wooden and tile floors throughout.

Description of Work: Kitchen and bath remodeling, floor polishing.

Description of Work: .

Description of Work: Remodeled a bathroom and kitchen.

Description of Work: Kitchen remodel.

Description of Work: Full demolition of hallway bathroom and total renovation with no changes to plumbing.

Description of Work: GBC renovated my entire kitchen. The put in new cabinets, sink, and counter top. They also removed part of a wall and added a secondary counter top opening up the floor plan of my house a bit.

Description of Work: They have an amazing show room and the salesman was really good and they gave us a fantastic deal.

Description of Work: They were hired to updated 2 bathrooms

Description of Work: GBC completed remodeling my bath room in January, 2014 and guaranteed its work for one year. About three weeks after the warranty expired one of the faucets started to come loose. I called GBC and was informed that a technician would get in touch with me in a few days.

Description of Work: Kitchen design and remodel

Description of Work: GBC remodeled our townhouse kitchen, removing soffits, new cabinets, lighting, electrical, painting, appliance removal and installation of new appliances, countertop and backsplash. We did not have a new floor installed.

Description of Work: GBC gutted and remodeled our outdated 1950s kitchen: Removed half wall/ drywall work Installed hardwood floors to match dining area Installed all new custom cabinets with knobs/pulls Installed new dishwasher, refrigerator, garbage disposal, oven range, and micro-hood Installed ice maker for fridge Created vent for micro-hood on exterior of our house--did a great job covering up hole and painting Provided complete electrical upgrade and new LED recessed lights/under cabinet lights Added three additional outlets Painted room Obtained appropriate permits (electrical and building)

Description of Work: I am really disappointed and surprised by GBC. The initial communication was great and Florina (I think that was her name) showed up on time and seemed very knowledgeable. Well, it has now been a week since GBC came to our house and crickets?? I emailed them twice asking when I would receive the quote and NO RESPONSE. I called them today and they're supposed to call me back? Why do they need to call me back? Just email me the quote! It makes me really hesitant to even want to work with them now since their communication and professionalism just fell on a cliff. Well, I received the quote after I wrote this review. It appears there was some miscommunication because Florina takes her time and she didn't know I was looking for the quote. The designs she drew up were nice, but the cost was ABSURD. They said it would cost $21,500. Now I know that is normal for some bathrooms, but ours is a small three piece bathroom and we have received three other quotes. One was for 6k and two others were for 12k. So I know 21k is way off the mark. Then when I told her we wouldn't be using them because the price was WAY TOO HIGH she responded saying we never discussed our budget. I told her our budget was around 10k and she responded saying she will see what she can do. What? Then what was the 21k for? No transparency.

Description of Work: We asked for a quote for a small bathroom.

Description of Work: GBC Kitchen and Bath was responsible for remodeling the kitchen in my arlington home. It's a fairly small kitchen, but they came up with a design that greatly expanded the cabinet space that we had as well as moderminized the look. The new kitchen looks great and we can't believe what a difference it makes in the overall look of the house.