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Salzano Custom Concrete

Concrete Pouring and Repair, Decorative Concrete, Patios,

About us

Salzano Concrete is a family owned and operated, local concrete company with over 30 years of experience in concrete and construction. We offer a wide variety of concrete services including both Stamped Concrete and Decorative Concrete Resurfacing. Services include Driveways, Pool Decks, Patios, Walkways, Sitting Walls, and Stairs We will spend time with you, one on one, to create an attractive, modern, and artistic design to complement the feel and setting of your property. Select from our many stamp patterns, colors, accent borders, and stair designs for your project. We typically have a backlog during the season so call early to schedule. Also, we do have a $4,500 minimum charge. Contact us today to schedule our free design and estimate service.

Business highlights

19 years of trusted experience

Services we offer

Custom Concrete Services - Stamped Concrete, Decorative Concrete Resurfacing, Patios & Walkways, Driveways, Pool Decks, Sitting Walls, & Stairs.

Services we don't offer

Asphalt.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.9229 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
3%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 229 reviews

Dale M.
05/2020
5.0
concrete repair
  + -1 more
Salzano Custom Concrete is a top-notch contractor in every way. CJ is very attentive, knowledgeable, professional, and prompt in answering questions and keeping us informed. We always felt our needs were being addressed. The crew worked carefully and quickly, and produced an excellent result. The new driveway looks awesome! Apparently, our neighbors think so too -- we've received many very positive compliments when they have walked by. Excellent execution of this project from beginning to end!
Description of Work: Our concrete driveway was replaced with one that has a channel drain in front of the garage, and a sidewalk to the back yard was removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,800

Response from Salzano Custom Concrete
We pride ourselves in customer service and responsiveness. We understand that most customers have never been through a concrete project before, so we get many questions and concerns that address personally. We try to treat each project as though it was our only. Glad to hear your experience with our company and our process went well. Yes, we were able to build a beautiful new concrete driveway for you. We had a lot of discussion about the drainage and offered several solutions and I think we came up with a great final installation. Thanks again for providing feedback. Hope you get lots of enjoyment and service out of your new driveway. Thanks again. Salzano Custom Concrete.

Jordan B.
04/2020
5.0
concrete repair, masonry, pavers, gravel, stamped concrete, patios
  + 3 more
We hired Salzano's to complete a backyard patio underneath our deck. CJ came and met with us a number of times and answered all of our questions. He was able to give us numerous ideas and suggestions and gave his recommendations for everything along the way. We decided on a patio the perimeter of the deck, along with a sitting wall, a planter behind the patio, river rocks, and lighting. CJ kept us informed along the way when the project would start, and what was getting completed on a regular basis. He was very communicative and his staff were very professional. We are extremely happy with this project and I highly recommend.
Description of Work: patio under deck

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Salzano Custom Concrete
We greatly appreciate the time you took to provide this feedback. Very happy to hear you are enjoying your new patio and you're pleased with the results. We had some interesting challenges and details on this particular project but I think together we came up with some great ideas and were able to provide a nice transformation for the backyard space. Hope you are also enjoying the lighting scene for beautiful evening patio use. Thanks again Salzano Custom Concrete

james H.
12/2019
5.0
concrete repair, masonry, pavers, gravel, stamped concrete, patios
  + 3 more
The project looks amazing. The price was great and the quality was beyond what I thought was possible for stamped concrete.
Description of Work: Patio with stone wall and fire pit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$16,750

Response from Salzano Custom Concrete
Just wanted to respond and let you know that we were very excited with the outcome of your project as well. This was one of our unique multi-color, grouted stamped concrete pati installations. We also included with your design a long curved sitting wall with pillars and also a beautiful round fire pit. We used facing stones that we have used many times before but used a different cap on the walls, pillars and fire pit as you requested. These caps provide a different style to this structure and created a beautiful outcome. Really like the style and the look of these pieces. Thanks again for trusting us with your concrete work and hopefully you will get many years of enjoyment out of your new outdoor living space. Salzano Custom Concrete

Mike F.
10/2019
5.0
concrete repair, concrete driveways, masonry, pavers, gravel
  + 2 more
The job was exceptional. We have been in our house 39 years. We have had many contractors do work for us. CJ Salzano is the best contractor we have ever worked with. Communication, knowledge, promptness, attention to detail, understood requests, pleasant and friendly. The final result exceeded our expectations. We highly recommend Salzano Custom Concrete.
Description of Work: We had our concrete drive way replaced with a new standard brushed concrete drive way. We also replaced a brick veneer walk, semi-circular step and front door pad with a concrete base, Pennsylvania blue stone veneer walk, step and pad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Just wanted to take a minute to say thank you so much for the nice review. We do our best to treat every customer as though you are our only customer. Hopefully this comes across so we can provide personal care to each of our projects. Very happy to hear you were satisfied with our work, and our customer service. Thanks also for the additional notes that we were among the best contractors you have used, that is really great to hear. Hope you get many years of service with your new driveway and stone walkway and porch. Thanks again for taking the time to write this nice review for others to see as well Salzano Custom Concrete

Laurette S.
09/2019
5.0
concrete repair, stamped concrete, patios
  + 1 more
Beyond the professionalism of CJ and his team, the patio is outstanding! I selected the option for additional hand-painted detail, so the concrete patio really gives the appearance of stone. I'm thrilled with the results and have been enjoying the patio all summer long. It has become "another room" in our house...a place where my kids and I read, eat and relax. We love it! I highly recommend Salzano Concrete for a unique, more economical and aesthetically-pleasing alternative to other forms/materials of patios.
Description of Work: Stamped Concrete Patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$10,000

Response from Salzano Custom Concrete
Thanks so much for the glowing review. We greatly appreciate your time for providing feedback on your experience working with us. So glad to hear your family is enjoying your new outdoor living space. Yes, we had a few unusual details to work through on your project. We were able to meet with your HOA reps to get clarification on the elevation, step, and drain issues for our final layout. Glad to hear all came out well and you are enjoying the new space. Thanks again for trusting us with your patio project. Salzano Custom Concrete.

Andrea P.
09/2019
5.0
stamped concrete, patios
  + 0 more
It looks wonderful. The attention to detail, professionalism and responsiveness to my questions were impressive. I would (and have) recommended them to others.
Description of Work: Clean, re-stain a 20-year old stamped concrete patio.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Thank you very much for providing feedback for your stamped concrete patio project. Yes, this project was particularly challenging due to the condition of your older stamped concrete patio. After power washing and applying first coat of sealer we saw we had additional work to do then with your help and cooperation were able to apply a special staining technique to revive the patio to near its original appearance. Very happy to hear you like the results. Thanks again for trusting us with your concrete project. Salzano

tim M.
08/2019
5.0
concrete repair, concrete driveways
  + 0 more
Salzano replaced our driveway and it looks great! We got several estimates before deciding to go with them. Not only was their quote reasonable, it was the only one that truly inspired a high level of confidence that the job would be done well. Throughout the process they were prompt and professional. We'd definitely recommend and use again if needed.
Description of Work: Concrete Driveway Replacement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Salzano Custom Concrete
Glad to hear you are happy with your new driveway. Greatly appreciate your kind words and happy to hear crew was prompt and attentive. Driveway looks great thanks again, we greatly appreciate your business.

Lia C.
08/2019
5.0
concrete repair, patios
  + 0 more
We had Salzano Custom Concrete pour a almost 400 sqft patio and a 30 ft walkway with stairs last month. They did an incredible job. We had such a lovely experience with them. CJ is a consummate professional. He answered all my questions completely and the first time. There was no back and forth trying to get answers from him. His crews were fabulous. They had to do quite a bit of digging for our project but left the area in really good shape. And even when we made a last minute change to the concrete forms...there was no attitude about the extra work involved. They 100% wanted to make sure we were happy with our project. If we ever need another concrete project done, I'm coming back to them.
Description of Work: Outdoor walkway and patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,600

Response from Salzano Custom Concrete
Thanks so much for the feedback and the kind words. Very happy to hear you had a great experience with our company and all of our workers. Hoping you get many years of enjoyment from your new walkway and backyard patio area. Thanks again, we do greatly appreciate your business.

Andrew L.
08/2019
5.0
concrete repair
  + -1 more
We couldn’t be happier with the final product. It is aesthetically beautiful and no one can believe it’s stamped concrete and not individual stone tiles. CJ worked with us to create a design that works well with our backyard space and with our change in elevation across our yard. The work was also significantly cheaper than other contractors we priced out.
Description of Work: Installed a stamped concrete patio in our backyard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Response from Salzano Custom Concrete
Thanks for taking the time to provide feedback on your new patio. This project was more challenging than many due to the elevations and slopes in the backyard. We were able to come up with a good solution, patio looks great. Glad to hear you're happy with the results. Hoping you get many years of service from your new outdoor living space. Thanks again for trusting us with your concrete project.

Tammi H.
06/2019
5.0
concrete repair, stamped concrete, patios
  + 1 more
Our patio installation was just finished. It was a long wait, but well worth it! Not only is the final product beautiful the customer service and communication is outstanding. We were constantly inform about the progress and weather delays. The crew was great and cleaned up each day. Honestly, one of the best companies I have work with. Thank You CJ & Crew!
Description of Work: Stamped Concrete Patio Installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Thanks for the feedback. Great to hear that you were pleased with your experience while we built your new patio. Thanks for the other note about our communication, it takes time for us to make those calls and emails, but we feel it is very important to keep customers up to date on progress as we are working at your house. Glad to hear that is helpful. Thanks again for the kind words and letting us know you were happy with the work and your new patio. Hope you get many years of enjoyment out of your new backyard space. Salzano Custom Concrete

Carol K.
05/2019
5.0
concrete repair, stamped concrete, patios
  + 1 more
CJ and his crew were fantastic to work with. He was patient and really did his best with hand painting each “stone” on the stamped concrete path to make sure it was exactly what we wanted. It turned out beautifully and the stair lights are well worth it. I highly recommend them. Their communication and customer service throughout the process was excellent. Thank you Salzano Concrete for our new, beautiful stamped concrete path! Carol K., Purcellville
Description of Work: Stamped concrete path

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Very happy to hear that you are getting good use of your new stamped concrete walkways and steps. Yes, we do a lot of low voltage landscape lighting installations with our patio, walkway, walls and step projects and the lighting really does give a beautiful nighttime scene ... glad you agree and are enjoying them. Thanks again for the kind words about working with us and your overall positive experience. Love the cat picture, thanks for including ... thanks again!! Salzano Custom Concrete

Keith P.
04/2019
4.0
concrete repair, stamped concrete, patios
  + 1 more
We are really happy with our new patio! Great company, easy to work with, quality at a reasonable price. CJ did a great job at setting reasonable expectations and monitoring progress. And our project came in UNDER budget, which I was thrilled about! The one thing I have to really ding them in is that my patio was finished 5 months after the estimated date... I understand that we had an unusually wet patch of weather that causes delays, but 5 months seems overly excessive and I feel like they were overly ambitious and set an unreasonable timeline upfront. But, they do great work; and we are very happy with the end product. Just know that the time estimate you’re given could be months off - they do great work, and there is a reason they are in demand.
Description of Work: Stamped concrete patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$7,000

Response from Salzano Custom Concrete
Thanks for the response. Happy to hear that you are enjoying your new patio. Yes I agree it seems to be the perfect size for that space in your backyard. Looks like you should have enough room for table and chairs and fire pit to enjoy some outdoor living. As for the schedule, just wanted to provide some additional feedback from our perspective. I completely understand your desire to ding us because of schedule, I probably would have done the same if I were in your shoes. We have been building similar backyard patios for almost 15 years now and scheduling and estimating installation time frame it's always difficult. We typically have 35 customers or so waiting in line so becomes more difficult to predict timeline with changing weather conditions and changes to work scope on many other projects in front of you in line. Over the past several years our estimated timeline for new customers has been much more accurate. However, this past year with record-breaking rainfall and more cold winter days than anticipated the timeline was pushed back much further than we anticipated. Certainly was not reckless or any sort of bait-and-switch tactic, we just don't operate that way. As you know, we don't ever give specific start dates instead we operate out of a customer waiting queue, so we can start projects in the order that new customers sign up with us. We publish that queue on our website so you can track your progress as you wait for your installation. Our office manager also sends out emails periodically to those waiting in line with any updated information we have. Customers waiting in line can always call or email to ask for updated status and we tried to give us best information as we know at that point in time. Hope this helps to clear up the situation a bit. Again, we greatly appreciate your business and glad to hear you're happy with the results of the patio despite the longer than usual wait. Salzano Custom Concrete

Jeff S.
12/2018
5.0
concrete repair, stamped concrete
  + 0 more
CJ and crew did a professional job and met each expectation. What made the entire project worth it was CJ's ability to give candid feedback and advice about ideas. He never tried to sell me on more than I needed and even recommended that somethings remain the same. Clearly the signs of company that puts customer satisfaction FIRST! Highly recommend his services to all.
Description of Work: Patio - Stamped Concrete

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Glad to hear you are happy with the results of your backyard patio project. Hope you are getting good use out of your new outdoor living space. Thanks again for trusting us with your concrete work. Salzano Custom Concrete

Lori R.
12/2018
5.0
concrete repair
  + -1 more
We hired Salzano Custom Concrete to pour our backyard stamped concrete patio in 2013 and again in 2018 for our front stamped concrete walkway and adjoining driveway. Mr. Salzano personally handled our initial consultation, on-site, and follow up visits. He, his administrative staff and on-site crew were a pleasure to work with throughout the entire project, and we couldn’t be happier with the organized and highly professional service we received. One of the nicest aspects of working with Mr. Salzano is his approachable and efficient communication style. He and his staff were open and honest with their project management process, which assisted in effectively managing our understanding and expectations. They also responded immediately to any questions or concerns we had, working extensively to ensure we received exactly the right product.
Description of Work: Stamped concrete walkway and drivewy

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Glad to hear you were happy with the results of the front walkway and driveway. Always satisfying when a previous customer asks us to come back for additional work. We really enjoyed working with you as well to bring your creative ideas to life. Really liked the design ideas glad we could work together to finalize and build the walkway and driveway as planned. Thanks again for trusting us with your concrete work. Salzano Custom Concrete

Barbara L.
11/2018
5.0
concrete repair, stamped concrete
  + 0 more
When searching for a company to do this we were impressed by the quality of Salzano Custom Concrete's website & reviews, and now that it is complete we are equally impressed by the quality of their work. From the estimate all the way to the final walk through, CJ was easy to work with and very patient at explaining the process to us. Scheduling was tough this year because of all the rain, but we were always kept informed of where we were on the list and just managed to get it in before the worst of the cold weather hit. Once things got started the workers consistently showed up when expected, cleaned up nicely when done, and did their best to minimize the impact of this on our daily lives as well as the mess. Best of all, the new patio looks great! We are very happy with it and would not hesitate to recommend this company.
Description of Work: Our 40 year old cracked concrete patio was causing a drainage problem toward the house. We had it removed and replaced by a beautiful new stamped concrete one, with some underground piping as well to help with drainage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Thanks so much for taking the time to describe the project and your experience working with Salzano Custom Concrete. This was a traditional, two color stamped concrete backyard patio. Access was a little tricky and some unique details to work through but overall, yes we are very happy with the results as well. Thanks so much for trusting us with your concrete project.

Gemma S.
11/2018
5.0
concrete repair, concrete driveways, hardscaping, patios
  + 2 more
We couldn’t have been happier with Salzano concrete. They were a pleasure to deal with throughout and we were very happy with the end result. CJ in particular was wonderful to work with.
Description of Work: Patio installing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Thanks so much for the kind words. This patio project had a couple unique features including working with a left-to-right sloping backyard. We were able to situate the patio well with small retaining structure on one side and step on the other side and ultimately came out great. Patio is our hand-detailed multi color stamped concrete. Also were able to build a custom stone fire pit with a unique half in, half out placement. We are very happy with the results and final layout of the space. Thank you very much for trusting us with your decorative concrete project.

Jan A.
10/2018
5.0
decks, masonry, stamped concrete, patios
  + 2 more
CJ Salzano is an expert in the business and answered all my questions about stamped concrete. He and his crew did a beautiful job on my patio, sitting wall, couch, and fire pit. The stone work is stunning. They met the timeline provided and kept within my budget. I highly recommend them.
Description of Work: Renovation of front walkway. New stamped concrete patio, including sitting wall, stone couch, and fire pit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
This was a backyard renovation project including removing an older wood deck and replacement with a new multicolored grouted stamped concrete patio. The project also included a traditional Stone sitting wall and also a unique step down feature area with a round fire pit patio, built-in custom stone fire pit as well as a unique stone-faced stone couch. This project also included over 20 low voltage landscape lights which makes for a beautiful night time scene. Project came out great we are very happy with the results as well. Thanks again for trusting us with your backyard makeover project.

Colleen K.
09/2018
5.0
concrete repair, concrete driveways
  + 0 more
The process was quick. The results are fantastic. It is hard for anyone to believe theses are not hand laod tiles. We couldn’t be more happy. Now if only the rain would stop so we can show it off.
Description of Work: An entire overlay of concrete with art

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Customer had an existing plain broom finish, brush concrete patio and requested renovation and selected decorative coating. We applied thin micro topping, 2 layer cement-based coating system with color and flagstone pattern. Coating also was hand-colored so that when finished it resembles natural flagstone. Glad to hear you're happy with the results, we agree it came out beautiful. Thanks again for selecting us for your concrete renovation project.

Luanne F.
07/2018
5.0
concrete repair, concrete driveways, stamped concrete, patios
  + 2 more
I am very pleased with the results of my new stamped concrete. I love the curved footprint that Mr. Salzano suggested. I had one area that looked a bit rough when they were finished. I didn't mention it until Mr. Salzano sent his follow-up email to ask if I was satisfied. He had someone out almost immediately to fix the spot. If you are used to working with contractors, you will be amazed at how responsive Mr. Salzano is. He kept me informed on a regular basis. I highly recommend his company.
Description of Work: new stamped concrete patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Salzano Custom Concrete
Thanks for taking the time to provide feedback on your patio project. Yes, this was a great project because it has a nice size with a curved profile and we were also able to apply some custom accent colors as you requested. Crew was really happy as well with the results of the project. I think the colors that you selected worked great with the colors on the outside of the house and overall compliments very well. Thanks again for trusting us with your patio project and also thanks again for the referrals to your other neighbors, we have done projects for 2 of them already. Thanks again, we greatly appreciate your business. Salzano Custom Concrete.

David Y.
06/2018
5.0
excavators, hardscaping, stamped concrete, patios
  + 2 more
CJ met with us to discuss design possibilities when we had our initial contact in February. We were impressed with his company and his ideas on design concepts. We were decided to immediately reserve a place in line for 500 dollars that day. It took awhile because his services are in demand and concrete pouring is very weather dependent, so we our project didn’t start until the end of May and finished about June 15th. He and his crews were very knowledgeable and responsive to our concerns and questions during the build out process. The project had to pause during the process on occasion due to rainy weather but as soon as it cleared his crews were back working again. It was definitely worth the wait as we were immediately impressed with our results. The patio areas look great and we would not hesitate to recommend CJ and his company to anyone looking for stamped concrete.
Description of Work: We wanted a decorative patio area for our backyard. We decided upon using stamped concrete instead of traditional stone and pavers because of the cost effectiveness and design possibilities. We ended up with approximately 700 sq feet of flagstone inspired, painted stamped concrete and a smaller 13 x 13 square of stamped wood plank concrete for a gazebo area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,500

Response from Salzano Custom Concrete
Thanks so much for taking the time to provide notes for your experience with your patio project with Salzano Custom Concrete. Glad to hear you are happy with the results. Yes, this was a unique project with some interesting visual details. The various patio areas created a usable outdoor space with lots of visual interest. The raised round platform area gives a perfect place for hammock or table and separated wood plank area separated by the small planting space provides a perfect spot for pergola. Can't wait to see the patio with all of your furniture and plantings in place. Glad to hear you were happy with our consultation and design process. Yes, agree that the results are a beautiful new outdoor living space. Thanks again for trusting us with your patio project. Salzano Custom Concrete.

Stephen A.
03/2018
1.0
concrete repair, stamped concrete, patios
  + 1 more
We called to get an estimate they scheduled a time to come out - they are so busy they couldn't come out for 2 weeks. Then 2 days prior to the scheduled time we were advised we lived too far to provide an estimate and "the distance is impractical for the crew." Apparently they are so busy as to not need our business.
Description of Work: Estimate for poured concrete patio aprox 62ft x15 ft

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Salzano Custom Concrete
Thank you for taking the time to leave a response regarding your interaction with our company. Our office manager takes phone calls from new customers and sets up our appointments, that is who you spoke with. I went back to notes and timing from your request and we did set up an appointment to come meet with you, then later we did have to cancel due to service area as you reported. We had some changes recently to our service area that is why we initially set up the appointment then realized you were out of our service area and had to subsequently cancel. I greatly apologize for any inconvenience. From your response it seems you are more upset that we have a service area than the fact that we had to cancel. I would like to provide some feedback on both issues. The issue of having a service area is an important piece of having a service business. We have to establish a practical distance to travel for projects, how many miles or roughly how many minutes. It's not just one trip, there are typically 8 or 10 trips sometimes a dozen to a house for concrete projects that we provide. We operate out of the Chantilly area and have a specific service area and unfortunately Front Royal is generally too far for us to travel. This is not simply a matter of convenience it's really a matter of trying to travel practical distances to provide the best customer service. It sounds cliche, I agree, but it's simply the reality. If the service area is too big and we're traveling over an hour to get to a customer's location it can be very impractical to go back and forth to make an extra trip to check on a specific item or answer questions. It's better to have a closer service area to be able to service customers better. From the tone of your complaint, seems like you're jumping to the conclusion that we are lazy money-hungry contractors which simply isn't true. Please reference the other 120 or more, A-plus reviews we have on Angie's List and you will see that we are hard-working honest people. Your comment that we "are so busy that we do not need your business", I think is honestly a bit extreme. Busy yes. Too busy for a new customer, no. Not exactly sure how you would jump to that conclusion, just because we have a service area. If you lived in Richmond, is that too far away? Do we get an F rating from everyone that lives in Richmond or Winchester or Harrisonburg? I would think it is my perogotive as a business owner to establish any service area that we feel is best suited for our business, no? You seem to have jump to this conclusion and also quickly formed an opinion that we deserved an F rating. Honestly I think this is unusually harsh for this situation. We simply have a service area to provide better customer service not because we are lazy or looking for shear convenience as you make it sound. You have provided an F rating for us which I believe does not characterize our company well at all. You could certainly report that we have a service area and maybe you're not happy that your area is not in the service area but just because we've established a service area to me does not warrant such a harsh rating. Honestly doesn't warrant a rating at all maybe just a report letting other people know that we don't serve the Front Royal area. Regarding the other piece of the situation where my office manager waited 2 days before calling you to cancel the appointment. I agree we should have been able to tell you in the beginning that we don't serve your area but unfortunately because we were changing some of our service area distances, we provided incorrect information and had to call you back to give correct information which unfortunately caused us to cancel the appointment. I suppose the good news is we did give you a couple days warning and did not simply not show up. It doesn't make it right but we are human and these things happen once in awhile. We try to learn from these situations and get better and can simply apologize for any inconvenience. We typically set up over 400 such appointments each year and can say over 99% accuracy. I hope this helps shed a little bit of light on your interaction with our company. We really are honest hard-working people and we also are very disappointed when things like this happen but try to get better for next time. Thanks again for taking the time to provide feedback on Angie's List about this situation. Salzano Custom Concrete

KATHARINE W.
03/2018
5.0
concrete driveways
  + -1 more
They were pleasant to work with. They were prompt and thorough. There were no problems with the job. that they do. And the appearance is great. And they give us 250.00 discount for being an Angie's list member. And this is the second time that we use them and we had them recommend to our neighbors and our church for work. And they gave the lowest price for the work.
Description of Work: They put in a new concrete driveway and a new car port. They also put a concrete path for the front porch to match the path in the driveway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Salzano Custom Concrete
Sorry for the long delay responding to your notes. I just realized that I ready your comments but never responded. Very happy to hear that you are pleased with the results of the work. Yes, this was a plain brushed concrete driveway project with some additional coating details on the front porch. I think overall the project provided a great enhancement to the front of the house, curb appeal, etc... I think it was a great idea to build the new driveway a bit wider than the original driveway, now you have a little more elbow-room when getting out of the car. Thanks also for the referrals to your neighbors. Thanks again for trusting us with your driveway and porch project. Salzano Custom Concrete

AARON E.
02/2018
5.0
concrete repair, stamped concrete, patios
  + 1 more
My new stamped concrete patio is beautiful and amazing every time I look at it. The job went extremely well, the price I paid was VERY competitive and I wouldn't hesitate for a moment to highly recommend Salzano Custom Concrete to anyone looking to have a patio, driveway or other hardscape installed. This company is absolutely fantastic to work with, as is the owner, CJ Salzano. They get my highest praise for great service, great price and a finished product that I am proud to display.
Description of Work: Salzano Custom Concrete installed a stamped concrete patio in my back yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,000

justyna P.
10/2017
5.0
concrete repair, masonry, stamped concrete, patios
  + 2 more
We could not be happier with the overall experience CJ and his company provided start to finish. He walked us through the whole process, provided some informational materials prior to starting and always provided options with OUR best interest in mind. He suggested innovative options for out patio, which ended up even better than we envisioned. He put in extra amount of work (at no additional cost to us) to ensure the finished product looks best way possible! Would definitely recommend to everyone who is contemplating stamped concrete patio. You will not find any other contractor with more integrity, honest, dedication and hard work to keep his customers happy!
Description of Work: Stamped concrete patio

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

justyna P.
10/2017
5.0
masonry, stamped concrete, patios
  + 1 more
We could not be happier with the overall experience CJ and his company provided start to finish. He walked us through the whole process, provided some informational materials prior to starting and always provided options with OUR best interest in mind. He suggested innovative options for out patio, which ended up even better than we envisioned. He put in extra amount of work (at no additional cost to us) to ensure the finished product looks best way possible! Would definitely recommend to everyone who is contemplating stamped concrete patio. You will not find any other contractor with more integrity, honesty, dedication and hard work to keep his customers happy!
Description of Work: Wood plank stamped concrete patio with seating walls.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

42020 Village Center Plz Suite 12055, Aldie, VA 20105

http://www.salzanoconcrete.com

Licensing

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Concrete Pouring and Repair,
Decorative Concrete,
Patios,
Concrete Driveways,
Decks and Porches,
Pavers and Hardscaping,
Masonry,
Stone and Gravel,
Excavating,
Outdoor Kitchens,
Asphalt Driveways,
Exterior Painting

FAQ

Salzano Custom Concrete is currently rated 4.9 overall out of 5.
Salzano Custom Concrete accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Salzano Custom Concrete offers free project estimates.
Yes, Salzano Custom Concrete offers eco-friendly accreditations.
No, Salzano Custom Concrete does not offer a senior discount.
No, Salzano Custom Concrete does not offer emergency services.
No, Salzano Custom Concrete does not offer warranties.
Salzano Custom Concrete offers the following services: Custom Concrete Services - Stamped Concrete, Decorative Concrete Resurfacing, Patios & Walkways, Driveways, Pool Decks, Sitting Walls, & Stairs.
Asphalt.

Contact information

42020 Village Center Plz Suite 12055, Aldie, VA 20105

http://www.salzanoconcrete.com