Thanks for taking the time to express your concerns regarding our phone call today. I always learn from customers’ comments and make every effort improve our business every day. You are certainly free to voice your opinion on this situation, but I'd like to comment as well. Let me jump to your last comment: "I could be totaly wrong but felt if I had a large job, I wouldn't have had to wait until September.". Well, in short … you are. You said this to me on the phone, and if you recall I told you that you have completely misinterpreted my questions and comments, and you made quick, abrupt, and unfair and unjust assumptions about how I run this company. I field all phone calls myself, and I always ask the same question including "where did you hear about us". I get many different answers to this question that are all valuable to us, such as how our advertising is working, and if there was maybe a reference from a friend or neighbor that I'd like to call and thank for the referral. Never once (until now) have I been reprimanded for it. Honestly not sure your reason for concern over this question. As for asking how big is the project ... again, really not sure why you would be concerned about this. Most every caller is happy to hear that I am interested in their job and want to learn more about the project. I would maintain that it is common practice to qualify the project, for both of us. Would you rather I setup an appointment and come out and waste both of our time, only to find out the job isn't right for us? Wouldn't you rather do that over the phone? I do. Every other caller does. Really don't know why you are concerned with this line of questioning. Now to the heart of your complaint. On the phone, within the first 2-3 minutes, you made it clear that you were accusing me of unethical business practice, ie pushing the small jobs back on the schedule and giving priority to larger jobs. I told you very clearly that you have misinterpreted and unjustly accused me of unethical business practice. I am always polite, clear, and detailed on the phone with every caller. You thought it best to quickly draw your own conclusions, make your own assumptions, not care to listen or understand what I was explaining, then come on Angies List and tell everyone your opinion of how bad we are ... really don't understand your rationale … not to mention at the end of the conversation, thought it was best to hang up on me … honestly don’t think I deserved your accusations or being hung up on ... As I field these calls every day, I tell new customers the same thing. Yes we have a 3+ month backlog right now. I have to turn down work everyday from new customers that are in a hurry for work. We put customers in a wait list, and do projects in that order, regardless of the size. We actually keep an active copy of that wait list on our website, so all waiting customers can monitor their progress in our queue. As for the $4,000 job minimum, yes that is true. It certainly isn't a secret, I tell everyone that calls, particular those with smaller projects. I just don’t want to waste everyone’s time with an appointment, if the project is too small. Most every customer (until today) greatly appreciates my open attitude toward pricing, honesty on the phone .. and if its not right for a customer, then so be it … they move on and look for another contractor. We aren’t a big company, but due to the high cost of mobilizing a crew to a job for any size, for truck costs, fuel, insurance, equipment, licensing, supplies, county fees, taxes, etc, etc, etc … we are forced to have a job minimum and unfortunately can’t service the smaller jobs. Again, really not sure why you have a problem with me being open about this on the phone. I typically take 1-2 (of the many that we get) calls a day that turn out to be small jobs. I have this same conversation, which normally lasts over 5 minutes because I can typically provide advice to these callers on how to go about the project or maybe able to refer them to another contractor. Honestly, everyone of these callers are very appreciative of the time I spend with customers on the phone, the detail I can provide, and my upfront honestly. You don’t know us very well, but if you did you would realize that you jumped to a very wrong conclusion. I work very hard to maintain successful relationships with all customers, those that I just talk to on the phone and we don’t work with, and those that we do end up working with. As for your final words of advice for us ... that I should honor our coupon of $700 worth of work for $500, and tell everyone we have a $4000 minimum ... are you implying that I don't honor our coupons? How ... why would you say that? Are you just calling me a liar? Regardless of the minimum, we would still honor the coupon. Not really sure where that came from ... Of course we are always up front about pricing and coupon usage. Hope this helps to clear up this situation. Feel free to call anytime to discuss further. cj salzano 703-929-9299