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Barlow Service Experts

Heating and Air Conditioning, Water Filtration and Softening, Plumbing,

About us

Service Experts Heating & Air Conditioning has been serving the Provo community for over 50 years. We offer a full range of services in heating, air conditioning, indoor air quality, and plumbing, including maintenance, repair, and installations. Our NATE-certified technicians have the knowledge and skills to service, repair and install all of the top brands of furnaces, air conditioners, air handlers, and indoor air quality and related equipment. We do it all – residential service and maintenance, commercial HVAC services, indoor air quality, and plumbing. Call Service Experts in Provo at 801-396-0637 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.

Business highlights

60 years of trusted experience
Emergency Services Offered

Services we offer

Residential & commercial air conditioning, indoor air quality, duct cleaning, heating, attic insulation, green solutions, HVAC installation & fireplace.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.541 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
7%
3
0%
2
10%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.2
professionalism
4.4
responsiveness
4.6
punctuality
4.6
Showing 26-41 of 41 reviews

Tony L.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Barlow Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided and we appreciate your business!

Farah K.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: A previous call kept the service worker from meeting us at the appointed time, but once he was there he got straight to work. The problem was an easy fix (for him, not us!). He apologized again for the delay in getting to us...and then didn't charge us for the call. We have used Service Experts Heating and Air Conditioning in the past and will continue to use them. (Note: I also like that they use shoe covers before they enter the house.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Barlow Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and we appreciate your business!

Marza C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service Experts installed a new Heating and |air conditioning unit in my home. They corrected some of the problems of the previous installation that made it possible for the new unit to cool/heat much more efficiently. They did excellent work and have continues to service the unit twice a year.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Response from Barlow Service Experts
Thank you for taking the time to write this review. We are happy to hear of your satisfaction with Service Experts and appreciate your business!

QUEENIE T.
04/2013
2.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This is my 1st order though the Angie's List, I am kind of disappointed!! My order is tune up the A/C.At first they just checked the furnace, they said our furance is broke down. Then turn around try to sell us $8000 the new furance and A/C. What I asked for just tune up the A/C and the furance. I am not sure my furance is really broken, I will get the 2nd opinion. I feel they are dishonest. Also now such as hassle, I have to made couple phone call, get the refund from your company. I feel this is all LIEs, I'm kind of regret to join your membership.This is my 1st experience from you guys!!
Rating CategoryRating out of 5

Response from Barlow Service Experts
Service Experts has three branches in Utah. This customer is in the Salt Lake City area. Can you move this review to that branch, Thanks let me know if you have any question. Thanks again

j s S.
12/2012
1.0
heating & air conditioning/hvac
  + -1 more
See Above
Description of Work: In my initial call I told them I needed to gas fireplace repaired in addition to a tune up on my heating and a/c systems. When the technician came he said he didn;t have any experience with fireplaces and they would need to send a second technician. They did make the second trip and all is well. My issue is with their billing and collection dept. Their service was a featured special on Angies List and I paid the $99.00 to Angies List. I later received a bill from the company saying I owed them the $99.00. I talked to their billing dept who said they hadn;t received the money from Angies List but she would look into it. Two weeks later (today) I got a second notice from them saying I hadn;t paid the $99.00. You would think if they were using Angies List as a positive referral avenue they would make sure their customers had a positive experience - I didn;t!! Actually, their services were fine, and their price was fine. Looking at the overall experience, however, hasn't been good.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$350

Brian G.
06/2006
4.0
heating & air conditioning/hvac
  + -1 more
The company is very responsive. We had a sensor replaced and the workers were efficient. They did a great job and I am pleased with the service.
Description of Work: Replaced a sensor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I think they do a good job. They are always on time, and they are aware of the cleanliness of my house. They also check my carbon monoxide alarm.
Description of Work: They come every six months to check up on our heating and air conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$55

DON S.
06/2006
2.0
heating & air conditioning/hvac
  + -1 more
They were very unprofessional. The job was not completed the first time, and they had to come back. It took forever for them to come back, and their secretary was extremely rude. They made it seem like the whole problem was our fault. I was very dissatisfied.
Description of Work: They installed an air conditioner and put in a new air vent.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro
$8,000

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
They always come back when I have problems. They always explain the work they have done in detail. I am very satisfied with the company.
Description of Work: They do periodic checks and maintenance for me. They work on both my furnace and my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
They were done on time and made sure everything was done right. I will use them in the future.
Description of Work: They cleaned the furnace. Everything is working ok now. They also cleaned up their mess.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

KENNETH A.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
We make the appointment and they are there on time or always call if running behind. Very professional they even cover there shoes with bootees, so not to track up our floor.
Description of Work: Furnace cleaned ever fall by this company they take blower apart even wash it, change filters, make any adjustments need to furnace and thermostats

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

KARTHIKUMAR N.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
Overall I had a very pleasant experience with this company. They always give us a remember call one half hour before they arrive. They always let us know if they are going to be late. I like the fact that they are very customer service oriented.
Description of Work: We pay them monthly to maintain and clean our heating and cooling system. They also fix most problems with our system under this plan. The cost is $15 per month.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$15

06/2006
1.0
heating & air conditioning/hvac
  + -1 more
They put in the wrong sized air conditioner. They had to replace the furnace because it was defective. They wouldnt replace the air conditioner. They were not responsive to the requests for them to come back.
Description of Work: They put in an air conditioner and furnace.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$4,000

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
They are very knowledgeable and informative. They explained ahead of time the problem and the cost involved in fixing it. They are also always on time, and they do a thorough job.
Description of Work: They did a service check on our furnace to find out why it wasnt working. Then they fixed it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

06/2006
5.0
heating & air conditioning/hvac
  + -1 more
They came out once and they thought they had fixed it, but they had to come out the next day immediately and work until it was fixed. They did a check the next morning to see if it was fixed. They made us a priority about getting it fixed.
Description of Work: The fan went out in the furnace and we had to have the fan replaced.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

HAROLD B.
06/2006
5.0
heating & air conditioning/hvac
  + -1 more
I hired Thompson & SOSVC Experts to fix my furnace and cooling systems. They were very clear on explaining what they were going to do. It was a positive experience. They did a very nice job.
Description of Work: They made some adjustments to our furnace and cooling systems.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000
    • 1
    • 2(current)

Contact information

2312 W 700 S, Springville, UT 84663

https://BarlowServiceExperts.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
8114026-5501
Trade License Locale
UT
Trade License Authority
Utah Department of Commerce - Division of Professional Licensing
Trade License Expiration
11/30/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Filtration and Softening,
Plumbing,
Drain Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Wells and Pumps,
Air Duct Cleaning,
Water Heaters,
Insulation

FAQ

Barlow Service Experts is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Barlow Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Barlow Service Experts does not offer free project estimates.
Yes, Barlow Service Experts offers eco-friendly accreditations.
Yes, Barlow Service Experts offers a 5% senior discount.
Yes, Barlow Service Experts offers emergency services.
No, Barlow Service Experts does not offer warranties.
Barlow Service Experts offers the following services: Residential & commercial air conditioning, indoor air quality, duct cleaning, heating, attic insulation, green solutions, HVAC installation & fireplace.

Contact information

2312 W 700 S, Springville, UT 84663

https://BarlowServiceExperts.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day