Utah Flooring & Design

I'm quite particular when I have a contractor come into my house to do work whatever the project is. As mentioned above, they removed a banister and laid some laminate and did a beautiful job. I worried that when they removed the banister from where it was attached to the wall, that it would mess up the wall area. There was hardly even a mark after they had removed it, and they did a nice job when they laid the laminate. They were so quick and did such a fantastic job in removing the banister. They were good about cleaning up after themselves, and I appreciated them wearing the the slip on covers with their shoes.

DO NOT HIRE THIS COMPANY!!! I will briefly sum up the nightmare that was having our floors done. A 1 week job took 2 and a half weeks. And they charged us for the finished job long before it was done. We spent 2 Saturdays (in December, when we had plenty of other things that needed doing) waiting at home for flooring workers that never showed up, never called or texted. Spent those same 2 Saturdays calling and texting every single number we had for anyone affiliated with the company. The one person I DID manage to contact (the Business Manager) scoffed when I told him I wanted to talk to the Project Manager, because they don't work on Saturdays. Why schedule workers on Saturday if the Project Manager won't be available? They had the tile guy's assistant lay our bathroom tile, and he apparently didn't know what he was doing and it looked awful. So we had them tear it up. Communication between groups in the company is TERRIBLE. The demolition guys tore up more than the tile guys expected, so they had to go buy more supplies. Tile guys were never told that we had been promised they'd be over on Saturday. They kept promising us dates and times and not delivering or even letting us know that they couldn't. After the 2nd weekend with no workers and no communication, we were furious. But even Monday we couldn't get a hold of anyone! Finally my husband went to their physical location. And then the Project Manager lied to his face, saying he had been texting me far more often and recently than he had. He also threw the blame back on us ("Maybe you haven't been calling the right number?") Our nightmare is finally over and we're putting our house back together. Their workers left a huge mess behind. We've got dinged walls, dirty hand prints, tile pieces everywhere (why did they shove some in the cupboard under my sink?), and our bedroom carpet is completely ruined with grout smears and footprints.

Bad company to do business with because I tried to cancel early on and told I would owe a huge fee for commission. They are NOT a tile company but just organize a few who set tile to do the work at a huge markup. Double what you should pay. So I'm all done with Angie's List and Utah Flooring and Design, Huge mistake to hire both. I was going to use Angie's for other contractors but did not because of this experience.

Utah Flooring and Design was awesome to work with! We received our quote the day after we called them and they started our project the following week. They were fast, efficient and fairly priced. Our project was done in 1 day and it looks terrific!! We highly recommend them!!

Mason was prompt, curteous and professional. He did a great job with what I needed. I do think it was very expensive considering he was only here for 15 minutes at the very most.

Paul Turpin was the estimator. He appreciated my ideas and gave me suggestions that I had not considered. Phillip was my installer. He was great! He arrived on time, walked me through the process and finished the job in 12 hours over 2 days. Phillip worked cleanly and professionally. I am very pleased with the results and would work with Paul and Phillip again.

We hired Utah Flooring and Design aka Utah Floor Coverings to install hickory hardwood flooring to match what was already in the house. We already had the work of removing carpet and stacking the boxes of hardwood in the house complete when they arrived the first day. Within an hour of their arrival nearly every wall in the house was dinged up, had several actual holes all the way through the drywall or had dirty marks from them bumping equipment along the walls. They scratched up the hardwood that was already in the house. None of that was ever remedied. Keep in mind that Utah Flooring and Design hires subcontractors. You may get a good one or you may get a horrible one. If they send a horrible one they will take no responsibility whatsoever. They do not return phone calls or answer emails or text messages unless they feel like it. They wouldn't even tell us the name of our project manager. We had to do an end run and call their billing department to find that out, but the person never called us back anyway. We did finally talk to one of the owners, who told us nothing was his responsibility because it was the subcontractor's work. The owner was extremely rude and condescending on the phone. We paid Utah Flooring and Design directly. It was absolutely their responsibility to select a competent subcontractor and make sure the work was satisfactory. They did neither. They or the subcontractor flat out lied to us several times. Please note in the attached photos the quality of the work we received. The subcontractor failed to mix the colors and half of our living room floor is mostly light colored hickory while the other half is mixed colors. We paid ~$7000 for the installation but they just couldn't be bothered to take a few extra minutes to open up another box and mix the colors - Hardwood Installation 101. They had far overestimated the number of boxes of flooring we would need for the job so there were plenty of boxes of flooring to pull colors from to make a nice mix. Then they hid the glaring mistake under heavy boxes of flooring so we wouldn't notice how awful it was until they pulled them off later. At that point the adhesive was set. Also note from the photos that they left gaps, filled in gaps with caulk and did other shoddy work. Several phone calls and messages to the company were ignored and they have to this day completely failed to respond in any way to the sub par work that was done. They also charged us more than they quoted. They were to be finished in four days, but they kept coming late, not coming at all or only the unskilled members of the crew would show up and fiddle around not doing much except wasting our time. They would confirm an arrival time with us for the next day and then not bother to notify us at all if they weren't going to show up. They did not respect our time and schedule. They did not come prepared with all the tools and supplies they needed and had to borrow things from us. They were to sand down some of the concrete flooring to level it and we asked that they tape plastic up so concrete dust did not go all over the house. They did tape plastic up on one doorway, but absolutely refused to put it up on the other door saying they needed to go in and out that way. I asked them just to tape it at the top so there was some barrier. They refused. Grey dust was on every single surface of the house: ceilings, inside closed cabinets, walls, fixtures, ducts, vents, etc. I'm so glad they were working in an empty house because if there had been furniture or anything in the house it would have been a very expensive disaster. They never actually finished the work. We had to reinstall some of the baseboards and clean up their messes on our own. Before the subcontractor left for the last time they asked us to quickly fill out a survey/report on one of their phones and then tried to get the phone away from us before we could hit the submit button. We do not recommend using this company.

Horrible experience. This company made us feel we should have never bought our new home.

We had our fireplace retiled . The contractors did a fantastic job . They worked with me until we got exactly what I wanted . Would use them again

Very fast scheduling great quality install done fast and right

Paul and Chris are great to work with and great to talk to about any job you may have and they will make sure you and your home get taken care of perfectly. These guys are true professionals and they will personally come over to your home to help you out with any needs you may have. I had some questions during my project and Chris came over to make sure everything was going well. If you need anything done to your home these are the guys to call.

Everything went as promised. Utah Flooring was excellent to deal with. Price was reasonable. We were especially pleased with our installer, Pedro. He knew his job and was very efficient. Based on this experience, we would highly recommend Utah flooring. (Utah flooring expertly corrected a problem that a previous flooring company had caused).

Very well. Utah Flooring and Design managed the job in a professional and timely manner. Sub-contractor RICKY’s PAINTING did an excellent job of prepping and painting in a prompt professional manner. We are very pleased with the work and would use them again.

Adam, my installer, was on time, professional, and did a beautiful job

the company changed the original agreed upon install date without explanation. I had to call and find out why. I was told the installer's car had been broken down for the previous four days. They missed the second rescheduled appointment without any communication. Again, their excuse was the installer's car was still not working. I asked for a refund of my deposit and they said I would need to pay a $199 cancellation fee! I had little choice but to wait again for the installer. He finally showed up to our home and immediately said he could not do the install because he never recieved a work order and did not have the proper materials to complete the job. He put me on the phone with his boss and again I asked for my money back. He refused! This company is extremely unethical. They have offshored their support staff to the Philippines so they can pay lower wages. They are a local company that doesn't believe in supporting their local community. Only after I had left multiple reviews to warn other potential customers of this company did they reach out and "offer" to make a deal: They would refund half my money and I would have to take down my reviews. Don't believe the aritficial overall rating of this company on any website. They are paying unhappy customers to delete their critical reviews. First, that's poor business practice. And second, that's unethical.

Did a fantastic job . Even w/ one guy but complete the job as expected

The installer was on time and got right to work,and did a good job. Cleaned up after themselves. They were courteous.

Great job done on my shower tile!!!

I was very impressed with the work and knowledge of the workers, from the first guy, Joe, who came and gave the quote, to the last installers. They were all friendly and happily addressed all my questions and concerns. When the job was over I had a questions about some minor issues and immediately I received 3 messages from different departments who were very eager to resolve the issue and make sure I was completely satisfied. They were in constant communication and did whatever they needed to do. They didn't stop until they knew my husband and I were completely satisfied with their work. I could tell right away that customer satisfaction was very important for this company. I would highly recommend them to anyone and certainly wouldn't hesitate to use them again when another job arises in our home.

Very professional, quick and helpful friendly service.

The laminates looked great, the team worked really hard. They were 2 hours late, but they called to let me know and then worked late to get it all done (entire basement) in one day.

10/10. Will definitely work with Utah Flooring and Design again! Jack was the first person that we reached out to for a bid that actually showed up when he said he was going to show up to give us a bid. Not only did he show up, but we had a bid before he left the house. As part of their service you receive very clear communications - estimates, work orders / change orders, notifications and reminders for appointments / scheduling, etc. Every person that was assigned to our job from delivery to demo to install showed up on time and left our home (a.k.a. a total construction zone) cleaned-up after each day. Both Achilles, who did the tile and Pedro, who did the wood flooring were total pros and did high-quality work. Looking forward to working with them again when we get around to remodeling the bathrooms!

Jack was super responsive to calls and texts. He came over the same day to bid our remodel. Jack understood what we wanted and helped facilitate our vision. We are very impressed with how the job went and how it turned out. All the contractors cleaned up after themselves every day. Very professional. A great bunch of people to work with.

It went great, typical adjustments had to be made to complete the project due to unforeseen obstacles, but they figured it out in a timely manner and we love our floors. Would use them again!

I did the work and they wanted me to pay them for the work I did.