Utah Flooring & Design

there are many things wrong with utah flooring & design 1) even though agreeing to send a check through my bank, ufd hounded me for payment the same day, from multiple numbers, through text & calls. ufd continued to harass me for payment days after. they even wanted to get my bank on the phone to confirm payment. they literally asked me if the check was going to "bounce." 2) their "customer service" is not even that. their "company culture" is that "they" are right and the customer is wrong. texting/calling ufd, their responses were passive-aggressive, condescending & belittling. what ive experienced backs-up my opinion that their "company culture" is toxic. 3) what i can tell, ufd is family-owned. there is no real recourse to report my bad experience. i feel any feedback id give would simply be ignored because there is no real structure in how the company audits/tracks "customer experience." i should of checked their BBB rating which is only 2 stars out of 5.

If I could give 0 stars I would. 6 months of h*** just to replace my carpet with vinyl plank flooring. Worst experience ever. How they could still be in business boggles the mind. Don't walk, RUN away from these grifters

It had been a little over a year since we had our floors installed with Utah Flooring. There are several places wear it is coming up or has cracked and corners fallen off. I do not recommend them, it was a ridiculous process and no one was helpful.

UNBELIEVABLY BAD/SLOPPY/UNPROFESSIONAL - DO NOT USE I want to start with - I want nothing for free. I mostly wanted an apology, and some sort of customer service on the 6 hours I spent driving back and forth to the location when pushing the time out randomly throughout the day. Money is not the issues here - I could not care less about the money it cost. It was actually cheap so one thing to note is you should expect to get what you pay for because this job as installed poorly and looks terrible. Found out as I was driving to unlock the location that they were going to be 3 hours late. They charged me for the full amount of the job immediately even though they had not even shown up yet. Then he texted again saying he would not actually start until 5 hours late (We do not live in this location and had to drive all the way out there (an hour away). He never let me know he had even arrived. They finished the job 7.5 hours late. I had to drive out there 3 times because we cannot just leave the location unlocked (6 hours total of drive time for me that day) Someone called me and spoke to me in an understanding way and let me know they would get back to me and will absolutely be giving me some kind of refund for the inconvenience, drive time (6 HOURS), and bad communication. They then gaslighted me and acted like absolutely nothing went wrong that day on their part and apparently that conversation I had didn't happen. They will probably respond to this with some bull saying none of this happened and they responded in a timely manner. They did not (I have emails and text screen shots) - don't be fooled by the first estimate appointment. They were unreliable, sloppy, unprofessional and the worst customer service I have ever seen. We will absolutely not be using them and I would not recommend using these scammers to ANYONE.

I will never hire Utah Flooring and Design again. Extremely poor workmanship and customer service. Complete lack of ownership. The pictures speak for themselves, but only represent a fraction of the numerous issues I've been left to fix on my own and at my expense. Do your due diligence and read other reviews. My experience is not the exception, it is the norm.

It was fine except the person who did the demolition of the tile...he was messy and did not clean up.

Unprofessional. This project left my floor new problems that did not exist prior and interactions with the company and staff were beyond disappointing. I strongly recommend avoiding this company. They operate as Utah Flooring and Design, Utah Floor Coverings, and Home Solutionz). I hired them for a wood floor refinish. I was never sure which company I was dealing with and I got correspondence from all three. They took half of the money for the project up front and as soon as they rang my doorbell to start the project, they had automatically charged the other half of the money for the a hardwood refinish. A less shady practice would be to collect the remainder of the invoice upon completion. In retrospect, that was an indicator that I should have picked up on because everything since has been incredibly disappointing. I didn't do my homework on reviews of this company, and if you are reading this and other reviews of this company, you should know that you can dodge a bullet and book someone else. I am stuck with a poor product and have dealt with unprofessional and rude staff for the past few weeks as I've tried to resolve significant quality issues with my project. During the install, the crew sat their dirty equipment on my clean carpet, tossed their cigarette butts in my driveway. The installers came into my home stinking of smoke, left a full bag of construction debris for me to haul away and when the project was "finished", they just left and waved at me as they pulled out of the driveway. No walk through or final inspection. Before they started, they told me that they did not need to remove the pantry door, but they removed it anyway and lost one hinge pin and stripped the screws out of another hinge on the same door. The company promises a final inspection and "10 Step Quality Assurance" plan. I was never given a final inspection and no one from the company could tell me what the 10 steps of their quality assurance plan are. After the finish was applied, I had a board bulge up and they acknowledged that it was due to their application of the finish combined with a cracked board that they would not take responsibility for. There was no cracked or warped board before they sanded, but they insisted that it was my fault since I owned the the floor and wanted to charge me for another re-sand and finish. I was astounded at this approach and the tone they took with me for even suggesting they correct the final condition of the floor I paid them to refinish. Again, this problem was not present before the refinish. Eventually, they offered to cover half of the product and labor which still was unacceptable to me. After more unprofessional and insulting discussion from the owner, Jason, they finally offered to fix the issue. They then sent me a contract offering to do the job on the condition that I no longer had warrantied work, that they weren't responsible for any further damage to my home, and that I was not allowed to provide any negative reviews online. That last part is actually illegal under the Consumer Review Fairness Act. When I indicated that I would not sign a contract that included an illegal practice, they called of the remedial work and said they were done with me. I have seen from other reviews on Yelp and Google that they have tried this same gag order tactic with other customers. If this happens to you, know that there is recourse with your State Attorney General and the Federal Trade Commission and this practice should be reported and investigated.

I absolutely love my floors! Camren Borg was a hard worker and very meticulous about the way things were done. Utah Floorings did a great job communicating and setting expectations . Would definitely hire again!

Camren Borg did a great job. The job was done in half the time and the floor looks great

Do not use this company. Utah Flooring and Design began work installing an oak wood floor in our home almost a month ago. From the beginning they did not show up as scheduled. Initially, they didn't have enough wood for the delivery. Then they didn't deliver enough wood and tried to charge us for more wood (at a much higher price) because they said that they had measured wrong. The originial measurement was correct and they eventually removed that extra charge. When the floor finally was laid down, many pieces of the wood had holes in it, had broken corners, or were split. The filler that was used to patch the flooring did not match the wood. The result was disapointing and certainly not worth the $6000 we had contracted to pay for it. Since no one would answer our texts or phone calls, we drove to the Midvale office and convinced an employee there to send someone out to look at the floor. When the installer came back to mark the inferior pieces of wood, he said there was so many bad pieces that the whole floor would need to be replaced. We still have not resolved the issue. We had paid 50% down when we contracted with the company. They charged our credit card for the rest of the project on the day that they began the installation. We have disputed the credit card charge until the issue is resolved. Unfortunately, Amy, our project manager, does not answer our phone calls or texts. In the meantime, we have lived without our main living area since the middle of July and there is no sign of resolution.

Cameron, the sales person was very knowledgeable and accurate in measuring. Steven and Skylar did a great job installing the flooring, many corners and pantry areas. Excellent product and good value.

Hired them again! First the floor upstairs and they did so good we hired them for the flooring in our kitchen. Now we hired them to replace our countertops with Quartzite. It looks amazing! They had to remove our old countertop and they were able to do it without hurting the tile backsplash even though it was on multiple sides of the counter. I can't say what a relief that was. Our home is a totally different place. It was so scary to make so many changes but they put a team together to help. Our Team: Paul (sales) was so fast to find us exactly what we wanted. Tara (Project Manager) coordinating a lot go make it happen! Sam / Salvador (installers) genius as I said and flawless work! Would hire these guys easily on our next project.

This company must have made some changes since those reviews. These guys have redone 2/3 of our house now. We had them do our upstairs first a month ago because it was scary to do anything in our kitchen. They did a fantastic job. So we redid the ENTIRE main floor. Kitchen, baths, living, all of it. Tear out took longer than planned, but they finished the floor on schedule despite the delay in tear out. You coordinate with a team: Sales Person (we had Paul and he is awesome from beginning to end) Project coordinator who is emailing updates and plans. Our was Tara and she has been great to call and coordinate when schedules are being figured out. Tear Out Team: I guess only if you hire them for this. We did. It was pretty good, not great. Like I said, slow, but didn't impact final job timing. Install Team: Our was Steven and Skyler and they are the best installers I've seen. So fast, so precise. Eliminated and need for quarter round trim because of how perfect they cut the edges around our stairs. This is the most important team of the group and these two are rockstars.

This company has no integrity the owner informed me "he couldn’t keep tabs on all the jobs his company does” We hired them in December of 2020 to replace less than 300 square feet of wood flooring in our basement that was damaged. They sent out 3 different people to get a wood sample to match the wood and took the wrong sample twice even after specific instructions on where to get the sample from. They kept telling us they couldn't get the wood in and our job was delayed until May of 2021 we asked them about the Demo of the old wood and they chose to wait until they could do the install which left the underlayment in wet conditions requiring us to replace the underlayment when if they had done the demo when asked it could have been dried and saved this increased the cost of our job by $900 which they were told we would submit that to the insurance for payment yet the owner decided to charge our card which they had on file from when we paid the initial down payment for the Job. We had to fight to get this refunded. They started the install in May and didn't have enough wood to finish the job so had to come back June 1st to finish the job which they now claim is complete however they severely damaged our baseboards lost other pieces of baseboard their contract says the owner is responsible to touch up paint and caulk baseboards at the completion of the job but they take no responsibility for huge chunks of baseboard missing and complete missing pieces they also left a sheet and 3/4 of wood underlayment in our garage that they over bought and didn't need but charged me for they have generously offered to come pick it up next week but will not credit the cost of it back to us. They left a huge box of trash in our driveway and empty cans and candy wrappers in our windowsills and on the shelves in our basement that we had to clean up. I challenge the owner of the company to come to my house to see the job that was done and review the pictures of the mess they left and if he can say that would be acceptable in his home then I will remove this review. I have very little faith that he will even give this review a second thought as he cant “keep tabs” on every job his company does. This job has been a nightmare and they have been impossible to work with and care very little about their customers please do not do business with them.

Horrible communication, they don't start when they say they will, and don't respond or refund for work that wasn't completed. Once they have your money, they don't really care. They redid our kitchen floor a few years ago and were happy with the service at that time, so we hired them to repaint the bathroom, including the built-in cabinet. They were supposed to start at 9am on 11/23 and had received multiple texts and emails confirming this. I took the day off to make sure everything was ready to start that day. By noon, when we hadn't heard anything, we made multiple calls and sent several texts trying to find out what was going on and when they would show up to start working. We finally got a text saying they would start the next day, 11/24. No explanation and no apology for wasting an entire day, even after we send additional emails letting them know we were not happy with the service we were getting. Because of the delay, the bathroom wasn't done before Thanksgiving and it wasn't really usable until they were done and everything was dry by the following Saturday. This house only has one bathroom, so was quite the inconvenience. The two guys (sub-contractors) that actually came in and did the work were polite and professional, and we have no problems with them. When we asked why the cabinet wasn't painted, they said it wasn't in the work order they received, even though it was on the invoice that I was billed and charged for. They even pulled out their phones to double check and offered to show us the work order. Since the cabinet wasn't painted, we contacted the company to let them know and get a refund. I have sent multiple emails and texts and have gotten no response other than an automated text asking how the project was coming along. I have had to file a charge back for the work that wasn't completed and I am now leaving negative reviews to hopefully prevent anyone else from being ripped off by this company. I have several more rooms in the house that will be redone in the next few months and we will certainly NOT be using this company!

Do not use this company. They charged my credit card for $6,800 without my authorization. I never received any product. It has now been almost 5 months and they still have not issued me a refund. DO NOT give them your credit card info. DO NOT use them.

First of all don't do business with them unless you have a credit card company willing to help you hold them accountable for their work. A three day job took three weeks. They never called me back until I got the credit card company to hold the funds. They trashed my carpets during the project. They broke one of my toilets. It's been a month since the project was finished and I'm still cleaning grout off of baseboards and door jams.

After agreeing upon a service date, we made arrangements to be out of the house for 5 days during the flooring work. 2 weeks before the agreed upon date, Utah Flooring & Design notified me that they were coming on a different date. I explained the situation and they told me that there was nothing they could do. After a week of unresponsiveness from Utah Flooring, I accepted the new date. After they completed the work, they charged my credit card an extra $770. They did this without speaking with me or notifying me. It was $770 more than the agreed upon amount, and no changes had been made to the original scope of work. They refused to refund this amount, said it was my fault for choosing a difficult finish, and claimed they could charge me without notifying me (even if no changes were made to the original bid). If I had known they would charge this increased amount, I would have gone with a bid from another flooring company.

Received multiple bids and this companies price was in my opinion was exorbitant. Got a great gob at less than half their bid

Bathroom tile was installed. Installer gave good advice / insights into what direction / style would look best for the shape of the room. Tile looks great and was an economical update for our bathroom. (Thank you, Jesse! You were great!)

The estimate process was easy and great with them.

The estimate process was very good with them.

Everyone I worked with at Utah Flooring and Design was so helpful, Ryan Oler, Tara Darger, the man who took out the old carpet, and especially the man who installed the new. You all were so helpful and friendly and I am so pleased with my new carpet. I had buyers remorse so bad but with all your help I soon got over that. Thanks to you all. Phyllis S

The floor is beautiful. Lucy and George did a wonderful job. They were great to work with (answering questions and suppling good information on care.

Working with utah flooring and Design was great experience. Tara project manner was very perfetional and fair person. Hightly recomanded !