Response from Apollo Rooter
We appreciate your review. We do strive to offer the best drain cleaning service we can for a reasonable rate. In comparison to the large chain plumbing companies our prices fall far below their rates. Blake has 29 years of drain cleaning experience and feel he is extremely knowledgeable at his career. We apologize if there was something in your service call that you feel was not attended to or completed in a timely matter and correctly. Please feel free to contact us to discuss your individual service call work and what you feel we could improve. As a small family owned and operated business we do have days where we struggle to arrive on-time to scheduled appointments. We currently only run 1 van and so if there are set-backs or delays at a job, it can unfortunately delay the rest of the jobs throughout the day. When this occurs we do try and contact each customer who is still waiting for our arrival, to explain the situation and to update them on the arrival time. We apologize if we did not keep in contact with you on your service date to keep you aware of the serviceman's arrival time. We hope you will feel inclined to try our company again in the future. Thank you for your review.