Apollo Rooter

Great! Tony sure knew what he was doing for sure

Apollo was supposed to clean out the sewer line from my house to the street just before I purchased my home. Eight days after moving in, I had sewage backing up from both drains in the basement. It took five hours for professionals to clear the clog. Obviously, Apollo didn’t actually clean out the sewer line. Or, if they did, it was done very badly. If the line had been properly cleaned, this couldn't have happened a week later. I contacted Apollo, spoke with both owners, Blake and Debbie, and asked them what could be done to help me. Both said they wouldn't do anything to help and don't offer a warranty or guarantee for their work. They were extremely rude and insulting. Now I'm dealing with disaster cleanup, and I have a $10,000 insurance claim on a house I'd owned for a month. And I've spent $2000 out of pocket to cover fixing the plumbing issue and my insurance deductible. Don't hire Apollo. Avoid their incompetence, insults, and outright lies--and the nightmare that I've experienced.

I was very happy to find someone who could come out the same day we called. The technician arrived on time was friendly and knew what he was doing. Very pleased with the work and would absolutely call them again.

Called around 9 am and able to get an appointment on the same day. I was told they'd come between 1 pm and 3 pm. As soon as it became 3 pm, I received a phone call with an update from Tony that he would arrive within an hour. I was at work and my husband stayed home to meet him. As I got home he was just leaving. He told us an approximate location of the problem in the drain and told us what options are available if we want to fix it for good. He was friendly and not intimidating at all like others I dealt with before. And the price was good.

The service was fast and efficient. I would call them again.

Tony did a great job.... very thorough and professional. He also demonstrated exactly what the problem was and the best method of correction.

Great! Great service, willing to go the extra mile to make it work, great customer service.

Good. Showed up in the 2 hour window indicated, kept the workspace clean, was efficient and friendly.

He did a great job, laid down newspaper to keep tile clean. I pulled the toilet, so he could get his equipment and root out the line. He cleaned up a NASTY mess from the shower after cleaning the line. I would recommend Blake in a heart beat to anyone needing drain line clearing.

Went out of his way to investigate the problem and provide a solution that was economical and effective.

We've been calling Donna Lee and getting drains cleaned by Blake, or associates, for nearly 15 years. He's generally provided a good value. Today was somehow different. He solved the problem but instead of charging per drain cleared, e.g., $85 for a kitchen sink he did earlier in the month--this time (at the end of the service) he explained his hourly rate was $120 per hour, that the service took longer and he'd back it off to two hours. The invoice was $240 to clear a drain pipe that was blocking two bathrooms. Nearly eight years ago, in December he was good to get on the roof and clear the same drains. This time he decided to try a different roof vent--and it didn't solve the problem. When he ran cable down the other vent (same one that worked in 2007) the drains cleared. He didn't consider this decision (which cost us more, significantly more) to be his problem. He also spent time walking around in front yard with metal detector looking for a clean out. This didn't seem essential. Had I known he was "on the clock" I'd have requested this not happen. My resulting feeling at the end of the service (which i believe is his normal, good quality work), and hours after he left, is I'll look elsewhere for this service next time. It's kind of too bad. I've appreciated all the good-value jobs he's provided in the past. Blake will still have plenty of customers to keep him busy--without our business.

Prompt, same-day service. Very competent. Reasonable price. The whole thing took less than 90 minutes. We have flow!

The service was absolutely fine. They fixed the leak very fast and were very pleasant to talk to. The price was very reasonable.

It went super good as it always does with Blake. There was a $50 extra fee for weekend service or it would have been $80. My downstairs renter was out of town for 2 weeks... Of course that's when the drain clogged. The renter upstairs had minor issues with his kitchen sink, because all the water was coming up the downstairs sink and going on the floor. Both sinks use the same drain. Toilets worked fine different drain. So the carpets torn out , insurance claim for the damage done. I'm sure sheetrock will be torn out soon. Blake saved the day when he showed up pretty much about the right time. Cleared the drain bygoing on the roof and sending the cable down. We've used him for about 15 years and found him to reliable and honest.

I called and left a message at 8am on President's Day, and they returned the call by 9:30 and set up a same-day appointment. Blake had another appointment near my house, so they said Blake would be here between 11 and 1pm. Right around noon they called me and let me know Blake would be here within a few minutes, and he was. He came in, asked a few questions, assessed the problem, and got right to work. I think he probably worked on it for 20 minutes, which seemed a lot more thorough than the last company I called. In short, they were great. I'd recommend them.

Blake is the owner of Apollo Rooter. This was my first experience using the company. I had called other Angie Referred companies but found no one to take my call the day before Thanksgiving. Apollo Rooter's call was picked up by a live voice secretary. She explained that they could help me on Thanksgiving but asked me a ton of questions to learn of the severity of my problem. I later learned that it was not just the Holliday that prevented the appointment but that Blake was working for part of the day and could work me in. When he showed up the day after at the announced time he was in full uniform and was driving a very clean truck. He was attentive to cleanliness the entire job. He was the owner who when asked if he had the equipment to place a camera down the sewer line he said yes but he did not fell it would be necessary. He was not trying to cross sale me, (Like so many are tempted to do) He advised me on tips to keep hair away from drain and left with a friendly smile. I was so impressed with his service that I tipped him $20.00 for his personal attention to my problem.

My experience went very well. They did a good job with the cleaning. The pricing was reasonable. I would recommend this company to others.

The job went smoothly and the line was cleared.

The technician came on time, scoped the sewer showing me pictures of the sewer line. Explained what we needed to do about it to prevent future problems.

Last time they came out everything was frozen around my clean out. I helped dig it out, but once they got to it, it was an easy job, quick and done right. I've had them do some inside drains too, also a good experience.

Blake, the owner of Apollo Rooter, ran a video camera from a manhole through a private 6and quot; sewer line that my house shares with two other houses. His video camera is 200' long and has a leveler to keep it upright. He ran it from a manhole over 300' from my house and also from a clean-out at my house to run the camera the entire length of the line.The video camera identified a tree-root problem in which the tree roots were blocking the line. Initially Blake ran the camera on wheels until he reached the tree roots. Then he pulled the wheels off and re-ran the camera so that it could slip under the roots and continue up the line. The camera also had a locator and Blake identified the position of a clean-out for the line in the driveway of our neighbor and also identified another place where another pipe came into the line in front of the neighbor's house. It was difficult to find a plumber to video this private line because the plumber had to have a camera at least 200' long and he had to be willing to go in through a city manhole where the private line connects to the main line. The city would not allow anyone to go into the 10' deep manhole unless they had special equipment such as an oxygen sensor and a tripod to pull a man out if he lost conciousness. One plumbing company gave an additional cost of over $300 just to go into the manhole. Another, highly rated company, backed out when notified that they could not enter the manhole without special equipment. Other companies had various reasons why they couldn't video this line. Blake solved this problem without going into the manhole by using a 10' length of pipe to pass his camera into the 6and quot; line without having to enter the manhole. The cost included an extra $100 to come from Salt Lake City, which is 30 miles away. Blake made a video of the line from the manhole to the tree roots and also took still photos of the tree roots. Blake did not have equipment with him to clean out the tree roots, but he recommended a business partner, who came from Salt Lake and jetted out the tree roots at a lower price that any other bids I received. I highly recommend Apollo Rooter. I wish they were closer to my house. If I lived in Salt Lake, I would only use them for drain problems.

We have been using them for over 10 years. They are prompt than any of them which is very helpful. They are very courteous and professional. They are much more reasonable than anyone else. We have contacted many others who have said that they would clean any drain for $89 but when we call them, they tell us that they are going to put us on the list. When we ask them to do the job today they say they can't do it today and inform us that to get it done today the cost would be $199. Punctuality has always been a problem because they are set up to do so many jobs in a day and they go from one to the other. They say they will come between 2:00pm to 4:00pm so he may be here at 1:00pm or 5:00pm.

They are great. He is good and took care of everything. It is a local business and not one of the big chains. The prices seemed incredibly reasonable. Their service was good.

I called and made an appointment for the next day. We were given a 2 hour window. The plumber showed up on time, was very nice and cleaned up after himself. He was recommended by my neighbor.

The workman was polite, efficient, and knew his business! Service was rendered very soon after being called.