Response from Standard Fence
Thank you for the review! However, I feel this is an unfair review... You paid for the wood maintenance package and we performed above and beyond our scope of work! The maintenance package includes: "$239 for a wooden fence maintenance package that includes adjusting 2 gates, re-nailing all loose pickets, and replacing up to 10 damaged pickets Offer also includes 20% off any post replacements, cleaning and/or staining"... So, not only did we replace damaged pickets, but we removed an entire section of fence, dug out the dirt the fence was retaining, and replace all damaged material including rails, and reattached the panel. We also removed the existing gate post and footing, and reset a new post in it's place.. In the process, we had to remove the existing gate and adjacent panel. We only charged you an additional $100 for this service. We also had to rebuild the gate using the existing frame and materials because you did not want to replace the gate... which we did, but the existing structure of the gate was a failure from the beginning. We take great pride in the quality of our materials, service and workmanship!! I would be happy to replace the existing gate with a new gate for only the cost of materials. I will not charge for the installation. If this is of interest to you, please let us know! Thank you, Marty Bradbury 801-360-1828