Barlow Service Experts

On time, thorough, professional

Good job timely performed.

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Went great.

very well, no problems

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Service Experts did some work for me last spring.

We have used them before, that's why we called them again. They get top marks from me. I will use them again in the future.

They're very professional. They put covers on their shoes to keep from getting your floors dirty. I don't think their the least-expensive people around, but they're responsive and professional. They're usually here an hour and a half to check through everything. It always works when they leave, so they know what they're doing.

I really appreciated that they were willing to bend their schedule to help us out on a very hot day!

They were efficient. They did excellent work and cleaned up after themselves. They gave me a fair bid. They had a customer service program and kept tabs on me.

I had to have my furnace replaced. The space was very tight but they managed to install new furnace with an electronic air cleaner and humidifier in the same space. Two days later I had a water leak in my kitchen. I figured it was related to the previous install of the furnace with the humidifier. MountainWest came out and tracking the location of the leak, it was plastic tubing from the original condo construction. MountainWest figured a way to install flexible tubing within the PVC tubing so the water could bypass the original spot where the leak was coming from. The repair took a couple of hours. MountainWest did not charge for the repair even though it was not their work that caused the leak. I insisted on paying them, so we agreed I could pay for the parts, but there was no charge for the labor. They left me with a very good feeling that they truly did stand behind their work. Without a question I would use them again, or recommend them to anyone in need of plumbing/HVAC services.

I made an appointment for 4/12/2011 at 3:30 pm. I arrived at the house at 3:30, at 3:45 nobody had shown up so I called the company and asked if somebody was supposed to meet me. They said yes someone was supposed to meet me, they would call him and find out where he was. I waited until 4:00 and still nobody had called me back or arrived at the house. I don't know how long someone is expected to wait, but I felt like 30 minutes with no communication from the company was unacceptable so I left the house at 4:00. I had left work early to make this appointment with them so not only did they waste my time, they cost me money. The guy who was supposed to meet me finally called at 4:30, he was very apologetic, he said he had gotten busy with things. He asked if we could re schedule, I asked him to put himself in my shoes, they had already missed the first appointment why would I make another one? He agreed and said he understood.

We traveled 15 miles to the location (rental). At 1040 I called to varify I had the date/time correct. I was told the tech should be there, and they would call him to see what's up and call me back. At 1045 they called me back. Due to some screw up on their part, the tech was in Salt Lake, driving around looking for this address. The address was in OGDEN! For my inconvience created by their inability to sent they tech to the correct city all I got was a "Well, sorry about that." "Sorry about that"? That was a very lame response in my opinion. I told him to forget trying to come to all the way to Ogden, and that I would call someone else. I got another "Sorry about that.". Not impressed. Will NEVER will call again.

I rated this company highly 3 years ago, and it continues to provide excellent service. An appointment was available within a few days of calling (did not realize there was a leak at that time), Jim the technician arrived several minutes early, and everything went smoothly. The leak was very small, but I was certainly happy to have it stopped. Jim said my current filter was still plenty clean, so he left the one he was going to install as a spare (no charge).

Our AC went out on Saturday during a midsummer heat spell. We were afraid we'd have to wait a week before getting someone to come out. I called MountainWest the next day (Sunday) and left a message. They responded within hours and said they'd send someone out between 9 and 11 the next morning. Their man Jim showed up promptly at 9, quickly diagnosed the problem, and fixed it -- all within 25 minutes. He was very professional and very congenial.

This is a great company. I really liked the sales rep. He was polite and aswered all of my questions. This company emails their estimate to you. The rep was very kind to include many different options for me price and equiptment wise. In the end I went with another company who has a little more experience. The other company's estimate was so close to Mountainwest HVAC. It was a tough decision.

Our air-conditioner would not start this weekend. We called Mountainwest on Saturday and they returned our call the same day. Since it was not urgent, we scheduled them to come out Tuesday morning. The technician showed up on time and quickly diagnosed the problem. He reset our air-conditioner and told us how to reset it ourselves if we ever need to do it again. He was helpful and efficient.

They show up on time and they work efficiently. They do a great job.

The Mountainwest HVAC sales representative met with me once when he came to my home after I requested a bid for air conditioning. In talking to him, I realized that I should probably be thinking of replacing my furnace with a more efficient and variable speed furnace rather than having AC added to my existing furnace. We communicated via email after the initial meeting, which I liked as it gave me time to read over the bid, think about questions that I wanted clarification on. There was a little mix-up with the paperwork/payment on the day of installation but because I had all of the email correspondence to refer to, the problem was easily and quickly resolved.

Woke up in the a.m. to a cold house. Called Mountainwest and made an appointment for between 1-3 pm that day. Jim was at our house just before 1 pm. He diagnosed the problem quickly as a dirty flame sensor. He also checked and adjusted the gas pressure while he was here. He took the time to show me how to clean the sensor, so I could do it again next fall. He answered all my questions and was courteous and professional. This is the second time Jim has been to our house (last summer it was the A/C compressor). He always arrives on time and is pleasant to work with.

When the condo I was buying was inspected, it was noted that the furnace wouldn't ignite. The sellers agreed to have that fixed, but when I moved in, it didn't seem to be working. My Realtor contacted Mountainwest, the company that had done the repair. They said they'd send someone out, but would charge the $59 service fee if the repair had been done properly. Phil, the technician who'd done the repair came, and the furnace ignited right away. I still have no idea why it didn't when I tried it. Since he was there, I asked if he'd do an adjustment recommended by the gas company. He also checked for leaks as I thought I'd smelled a little gas. Everything checked out. He charged $45 to adjust both the furnace and water heater (much less than a quote I'd received from another company), and said he was waiving the service call charge (even though I was the one apparently in error). If I have any further need of heating or cooling repair, these are the folks I'll call.