Barlow Service Experts

the technician was great. He came to do a tune-up and did everything he could. He spent a lot of time showing my husband where and what in the unit that was causing our problems. He didnt try to sell us on anything and it wasnt a bait and switch. He was genuinely helpful. we asked for a quote to repair our unit which he provided and it was reasonable.

He was professional and nice. His assessment after opening up our furnace was that he found an evaporated coil, and dirty blower motor. It would cost $800 for the evaporator cleaning, and as he got into the furnace more, if he had to disassemble any other parts, It would cost more. The capacitor needed to be cleaned and that would cost $185. He said the furnace needed to be elevated so the filter would properly match up to the blower. That would cost $1000. He highly recommended purchasing a new unit which would cost somewhere between $6000 and $10,000. Overall, I didn't feel comfortable with his estimate because he continued to throw out different costs, and I began to lose trust in his opinion. He never checked the outside unit, and had he done that, he would have seen that condensation had built up and it was frozen because of a clogged coil. We obviously went with another company also recommended by Angies List.

The house was not cooling and I was in a panic as both of my boys had just undergone surgeries and my husband was on vacation. I picked up the hammer and threatened the hvac machine in the basement and swore at the air conditioning unit outside...alas, no response and I was desperate. I had just found Angie's list and called this company after reading some of the rave reviews now I am a raving fan too and very much appreciate them...

This is a company who understands customer service and I will use them again in the future. The tech could have critical of my situation as the builder mess up my AC but instead he choose to keep it professional and just do the work which great. GREAT COMPANY

I give them all A's and will use them again in the future.

Their sales men and their repair guys were professional. They showed up on time. They cleaned up the mess. They did everything fine and I had no problems. I had to call back on a warranty issue; they came out and solved that without any problems. It was resolved.

They have great pricing and were very professional. They were super nice. They gave me two filter for my furnace for free.

called at 9:30 am adv would be out between 11a-1 p arrived before 11 knew exactly what the prob was fixed it immed very good job tech was ben

I called and made an appointment to have our furnace looked at. They were willing to come out that day, but I made the appointment for the next day. I had to change the appointment because I had forgotten about a prior commitment. We made an appointment for the following day at the same time. Two hours before the appointment I received a call and was told they could come right then if it worked out for me. I said yes. A representative came out and assessed the situation. (Our furnace kept shutting off and I would have to restart it.) He had come out four months previously and cleaned our air ducts. He warned us then that our furnace could possibly go out soon. At that time he checked for CO levels and found 0. This time he found increased levels of Carbon Monoxide and explained that that was the reason our furnace kept shutting off. It was a safety precaution built into the furnace. He explained everything very clearly to us and told us of our options. Later that day two men from the same company came out and installed a new 95% efficiency furnace. Because our house was older (16 years), they had to find a way to channel the exhaust out of the house according to regulations now in force. They found the least obtrusive way. They worked efficiently and also put in some extra ductwork at my request to heat two bedrooms in the basement. The cost was exactly according to their estimate, they cleaned up nicely, were very cordial, and we had a new furnace at the end of the day.

The furnace at our rental property stopped working. We called MountainWest and they came out within 2 hours. They found that the sensing probe was malfunctioning due to a heavy layer of soot covering it. They cleaned it off and it has worked fine ever since.

A little disappointed that I had specifically stated I wanted the Natural Gas line to the grill moved if it was active and the service person was only prepared to evaluate the line. He reported he did not have any of the piping, values, etc. to do the work. Though he did make a call to the office to see if an "installer" was available to move the gas line sometime the following week. The "installer" called back later and asked if he could come the next day - Saturday. Furnace tune-up went well. Appreciated the honesty (to a novice home owner) that a green sticker is only done once - ever.

Installation took approx. 2-hours overall. Manual which came with grill said a Licensed Installer should perform ALL conversion steps, but I could have done most of the grill modifications myself and probably could have saved some of the hourly rate/charges. I found it funny that the installer was a "typical guy" persona - he didn't want to read the manual . . . . . so several times I had to point out how to get to and remove the propane elements in order to install the natural gas elements.

Called at 9.30 AM for assistance. Was promised service visit between 1 and 3 PM. Serviceman (Jim) arrived 12 12.30 PM (after calling for permission). Jim quickly diagnosed the problem and gave excellent explanation of the reason and ditto multiple advice for future self-maintenance actions, including for humidifiers. All over and done by 1.30 PM. Can't ask for better response or execution!

They did a good job. They know their product and know what they are doing.

None, other than a fee of $65 for no service but to quote an inflated repair cost.

Had 3 companies inspect my old furnace for bids on a replacement. The one I had was double the needs of my house size. They all recognized this, but only Mountain West was sharp enough to check the carbon monoxide emissions, which were getting dangerous. They were professional and efficient. My only complaint would be that they quoted either an Amana, or Bryant furnace. When they completed installing and I received the paperwork, it referred to a Goodman furnace. When I called about this they said that Amana bought Goodman and kept the Goodman name on the paperwork. The label on the furnace does say Amana. I would have liked to have known a little more about that from the start. They handled the warranty information for me and are sending the documentation so I can get a rebate from the gas company. All told: VERY SATISFIED. Josh and John did an excellent job, including several changes that were dangerously wrong with my previous furnace. Let's say I trusted a "friend" to install the previous system. If you like your life, go with these guys.

Overall, I am pleased with the tune up that was performed, but I hope they put that coupon back.

There is a very close heating and air company - Robert Love Heating & Air - located about 4 blocks away so I thought they would be the quickest response. As note: I have previously used Action Plumbing and Heating and I am not a fan - feeling they are deceptive and overpriced (However I do like their radio ads). I called Robert Love Heating & Air and the woman who answered took my information and stated that the manager was currently on the phone and he would call back with a service call time right after he was finished. I waited for nearly three hours (long phone call?) before I got a call back... I told the person who called to nevermind as in the interim I had checked Angie's List. On Angie's List I found Mountainwest Heating & Air. While waiting on Robert Love Heating and Air to call back I called and the owner Brett answered, listened to what I knew about my furnace problem, offered some ideas about what it could be and stated that he had a representative in the area on another visit and I would be next - likely in about 1 1/2 hrs unless there was a issue. Within 45 minutes Jim arrived at my home. Jim immediately went to work troubleshooting my furnace and went over in detail what he was looking into and why. He quickly found and explained what the problem was and how he was going to fix it. Jim also provided some current and future recommendations for my furnace system. However, he did not try to sell any additional services other than getting my furnace working. My service call lasted less than an hour. My experience with Mountainwest Furnace & Air was completely positive. They were prompt, knowledgable, professional, and courteous. I highly recommend Mountainwest Furnace & Air.

The install went very well. The technician was very informative and professional and they were respectful of my home in terms of keeping the work area contained and clean.

Very very well. Called at about 8am, was told they would they would be at my home between 3 and 5 the same day. They arrived at my home right at 3. Serviceman diagnosed the problem right away, the electric coil that ignites the gas was broken. He had the part with him and replaced it. He cleaned the gas jets, few other things and checked over the rest of the furnace. He charged me only the service call fee and the price of the part. The service man was very pleasant and professional. I was very pleased with the whole thing and felt the price was more than fair.

Extremely efficient considering tearing down the old furnace, installing new one, cleaning ducts and replacing thermostat. Be wary of companies claiming to clean heating ducts - this company knows what they are doing.

Mountainwest, came on time and slightly under their estimate. They both explained and showed me everything they did and why. They appeared to enjoy their work. They also came 100.00 under their estimate.

Jim did a thorough inspection on a 26 year old furnace. More thorough than I have experienced before. Used a camera to evaluate status of furnace chambers so he was able to show me where one chamber was ready to crack. Recommended replacement for safety purposes. So, for that reason (I assume) did not do a tune-up or cleaning which had been paid for. However, did provide information and education regarding the types of furnaces, best options to meet the needs for my home and an estimate for replacement. I was impressed with the professionalism and knowledgeable advise provided. I did not go with this company's replacement because of the make of furnace available (which I was not comfortable with) and the price. However, the service that was provided was excellent.

The technician took the time to explain everything to me in great detail. When I asked him about issues with our duct work, he gave me much more information than I got from two other companies I'd asked the same question to. He didn't just tell me what needed to be done, he explained why. That is HUGE with me. He was very personable. He probably spent an extra 15 minutes explaining things to me that did not directly concern the service he was being paid for. I was very happy with this company. We'll call them every year.

My property manager made an appointment with the tech. The tech kept the appointment. I was not present; my property manager represented me and oversaw the tech's work. My property manager said that the tech performed the 'tune-up'. The tech noted that the filter was plugged....he installed a new one for an additional $13. The tech used a video device to show my property manager that the evaporator coil and the blower wheel were 'dirty'. He recommended cleaning of the evaporator coil, the blower wheel and ductwork. He stated that his company could perform this service for $475 on my 2 BR, 1268 SF condo. He re-installed the furnace cover and wiped the outside of the furnace. The coupon specifically stated that 'Cleaning' was included in the service....I assumed he would clean the furnace. I would assume that the blower wheel is not of the furnace. Perhaps the evaporator coil is not. I am left feeling that the $59.00 'Tune-up, Inspection and Cleaning' service provided by Mountainwest HVAC is a come-on for the REAL cleaning which is marketed during his visit. I won't use them again. Wiping the outside of my furnace isn't worth $59 in my opinion....I can do that myself in less than thirty seconds. I can also purchase and install pleated furnace filters at less than $13 each.