Barlow Service Experts

They can on time and did an excelllent job. they keep covers on there shoes and no pressure sales.

It was great! I had never had the system tuned before, but based on this experience, I will doing this again every spring.

I signed up for the furnace inspection. I got an inspection, cleaning, small repair and advise for no additional cost. The technician was quick, professional and helpful. I highly recommend this company / service.

Great experience! Were able to get a next day appointment at a convenient time for us. Kris W. was our service man. The time frame was from 4-6 pm but Kris called at 3pm that day to let us know he could come earlier if we would like. However, the 4-6pm is still what we needed so he showed up promptly at 4 pm. He was wonderful. He explained step-by- step everything that he was doing and and seemed very honest. He was very thorough with the inspection and didn't seem to be in a rush and took his time helping us understand everything that he was doing and answered all the questions we had. The price seemed very fair in comparison to other companies for a tune-up, and with the coupon we found on their website, it was definitely a good deal for a quality tune-up. We will definitely use this company again and hopefully we can get the same service man!

I expected to pay the $29.95 for the tune up. then I came home and my husband said he was told we needed a new motor. @ a cost of over $500. They we're professional and nice. The previous year we were told the air conditioner was in great shape and not that old. This spring it was a different story. I wish I had been there when the service person was. I had this same experience with Whipple Plumbing and will not use them again. Jan

he found a few cracks and heard the furnace shut completely off by itself making a rattling noise before hand which it often does- he also put a carbon monoxide detector on the furnace vent to measure any carbon monoxide leakage which there was up to a 6 which he showed me it kept going up, so since the furnace is 20 years old we are looking at getting a new one - I am glad to have had it checked out.

I bought the service online and they called the next day to set up the appointment. Arrived on time, walked me thru the process and gave me some feedback regarding my Carbon monoxide monitors. Very professional.

I used an Angie's List coupon to purchase this discounted service. The technician was pleasant and explained what he was doing when I asked questions. He was patient with me following him everywhere and asking questions.

The technician came within the required time frame and was very pleasant and professional when he came. He did the tuneup but told me there were problems with my low pressure switch and possibly my collector box as well. He reported to me that it was fine on high pressure but not on low pressure and that when it went into low pressure it just shut down. He gave me an error code. He told me part of the problem might be the ow pressure switch didn't work at this altitude. He also told me there were problems with air flow. I took my vacuum and an air hose I had and went outside to suck out the outdoor furnace vents to see if that was part of the problem he was having. I then took it inside so he could vaccuum out the tubing he disconnected form the furance. He told me the next thing we could try was to cut the tubing and flush water through it to see where the air flow was being blocked. He asked me if all this labor was covered with my furnace installation since my furnace was only 2 yrs. old. I told him I would have to call the co. that installed it and talk to the installer as my warranty paperwork was not handy. I had let them know before they came what kind of Lennox Furance I had and that I knew I needed a new air filter that I hadn't been able to find at regular stores like Lowe's or Home Depot. He had brought the filter and charged me $72.00 to put that in. I had told him I knew how to put it in as it was easy enough for a child to do and I just needed the filter. He put it in anyway and charged me the $72.00. I then called the contractor/installer that had put in my furnace and had this technician explain to him exactly what he said all the problems were and to see if it was still under warranty for all that labor. The contractor/installer then asked to talk to me again. He told me all the stuff I had been told was not accurate and he was worried about me being ripped off having things done that did not need done and that did not need to be replaced. He stated the low pressure swtich was good at altitudes up at Alta Ski Resort and were fine at my altitude. He stated the vents did not need to be covered outside as that blocks air flow and can give you problems long term with the furnace. He also told me I should not have paid more than $30.00 for a replacement air filter. So basically I was given a lot of bad info. by this technician just to get more business and money for things that didn't need to be done or replaced. If I had not called the contracto/installer I had worked with and had this guy explain to him exactly what the problem was and what needed to be done, I would not have known I was being ripped off. As it was I did get ripped off for the $42.00 to slip in a new air filter that I could have done myself if I had had the filter. I would not use this company again after finding out the information I had been given was not accurate. If the technician did not know how to tuneup or now anything about the kind of furnace I had, I would have understood that if he had just told me that. If he did and just gave me bad information to make charge more money for things I didn't need done, that is not ok either.

the guy told me that the capacitors in both units were leaking and needed to be replaced at $189 each. Something else in the furnace had to be cleaned that would take 3 hours and $400. That was not in my budget, so I put it on my list of to do's. Meanwhile, hubby called in his hvac guy for our apartments, and he looked at the units and said they were fine, showed me the capacitors and said they not only weren't leaking but that he'd never seen them leak on this particular brand. He also checked the furnace and said that all was well, just needed to change the filters, and that buying the expensive ones off the other guys truck was a waste of money...just use the cheap ones and replace them monthly-and religiously! Stayed cool all summer. guessin' we'll be fine this winter as well. As long as we change the filters!

Quick, efficient, professional, courteous, fair. That pretty well covers it.

I needed a new thermostat, and was in process of ordering one, but I called to schedule a tune up and install before my Nest thermostat had actually arrived (but I had a confirmation date). The person on the phone said I had to wait until I had the thermostat "in my hands" before I could schedule the appointment. But, the services I wanted (install and tune-up) would only be about 3 days out. That sounded fair? After receiving the thermostat, I called them back. Now I was told that they were out a month. I scheduled anyway... I called Service Experts back a few days later and asked if there was anything earlier, they said no. The gentleman on the phone was very polite, and verified my info - However, the info on my "account" was the previous owner. The person I scheduled with didn't update any of the information she had asked me for. He updated all of the info, and said he could put me on a list (I forget what he called it), but here's the kicker - I would lose my set appointment date a month out, and he couldn't guarantee they could make it out before that date, or even by that date. After explaining to him why that made no sense, he said he would have dispatch call me - it would probably take 2 hours for them to call me back. Five days later, and still no call. Another company that I am using to do my vent cleaning (that I trust very much, and will be reviewing here soon) recommended another company. The company I'm now going with hasn't got any recent reviews on Angie?s List, but I'm taking that chance. They will be getting one from me after he has done the work that "Service" Experts couldn't. I was surprised that I had a bad experience with just scheduing an appointment after reading many positive reviews here.

Will be using you again in the future and recommending you to anyone I know!

They called only a couple of days after I submitted my request, and were ready to come in a day or two - much faster than I expected.

The service was great. They were prompt and friendly, and they did a great job. I would recommend them.

Jared was the tech. I would recommend this company and will use them again.

I have used this company before and have always found them to be exceptional. So I decided to have our furnace checked out, taking advantage of their Fall Special on furnace inspections. The technician spent about a full hour checking it out. He brought to my attention a defective unit (can't remember the name) that's attached to the motor and suggested I replace it so as to protect the motor. He was very competent and knowledgeable, and very good at explaining things to me.

I had an unfortunate experience with this provider. I hired them to tune-up the furnace using their Angie's List coupon. They came out and inspected the furnace. Using their camera to look at the heat exchanger the technician determined that the heat exchanger was cracked and that I needed either a $1500 part or a new furnace. My furnace was condemned and the heat was turned off. I called a second contractor. He came out performed the same inspection and determined it was not unsafe to use. He turned the heat back on. In the mean-time, my husband arranged for a 3rd contractor. He also inspected the furnace and determined that the furnace was fine and only needed a tune-up. I called Mountainwest to get my $59.00 refunded and they weren't sure how to proceed because I had purchased the service through Angie's List. When they called me back, they said that differences of opinion happen and they would like to send someone out for a 4th inspection. If the furnace was indeed okay, they'd refund my money. I declined the 4th inspection.

Brian and Kris were courteous and very professional. They showed up when they said they would, and cleaned up after themselves. I will use them again when necessary.

I had Mountainwest Heating do a check/tuneup on the furnace in the house I bought 2 yrs ago and hadn't had checked out. It is an 18 year old furnace. The technician put a special camera into the heat exchanger pipes and found a crack in one, which causes carbon monoxide to be able to enter the house with the heat. I decided to have them put in a new furnace, a 2-stage 93% efficiency one, which they did today. Two other technicians were here for about 6 hrs to remove the old and install the new furnace and the new venting it needed. Everyone I talked with was professional and polite and they came when they said they would and asked me if I had any questions. I know someone who works for a heating company and I asked her how much it usually cost for a high-end furnace for a house my size, she said about $5,000, a lot more than I paid.

From start to finish the repairman was on time, he was knowledgable,but I do not think that he completely finished the job. He did not adjust the furnace to meet green sticker requirements. The second visit adjusted the green sticker reqirements and they explained the requirements. They went above and beyond to make the situation okay with me.

I knew something was wrong with my furnace, but never having owned a home before I didn't know exactly what the problem was. Not only was my appointment scheduled within a couple of hours of my contacting them via their website, but they arrived a few minutes early to the appointment. An examination showed that I needed a whole new furnace, which was obvious after we compared it to the second (newer) furnace i have in my home. I'd stayed home from work for the appointment, and so i was doubly pleased when they told me they could have the entire furnace replaced by the same afternoon! All three guys I interacted with were really friendly, respectful and professional.

They were very professional, prompt and thorough. They were quick to respond to telephone messages and emails regarding this job. I would definitely hire them again!

They came on time and did good job.

Technician came out in two-hour window of time agreed. Called when he was a half-hour out. Very courteous and capable. Took time to do detective work and got AC running again. Now two weeks later AC is out again. We called Mountwest, who again sent Jason. This time replacing fuse does not get AC running again. Jason detects that winding wires in compressor or shot and gives me five estimates at my request: for new compressor, new AC unit of same efficiency rating and two levels of entirely new system. He gives me price for swamp cooler, as we are told this is the most efficient system of all here in the desert. I appreciate the time he took to get these estimates, as I realize he had other calls to make. We are getting additional estimates before making a decision.