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Barlow Service Experts

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Barlow Service Experts has been providing expert service to the Salt Lake City community in heating, air conditioning, indoor air quality, and plumbing for 70 years. Our NATE-certified technicians have experience servicing, repairing and installing all brands of furnaces, air conditioners, air handlers, and indoor air quality equipment. We even offer a variety of home energy solutions so you can start saving big on your heating and cooling expenses. Plus, all of our work is backed by our 100% Service Guarantee for 365 days. Call Service Experts in Salt Lake City at 801-871-8425 now to schedule an HVAC repair service, routine maintenance or to request a free estimate.

Business highlights

79 years of trusted experience
Emergency Services Offered

Services we offer

Residential & Commercial Heating and Air Conditioner Repairs and Installation on all makes and models Plumbing Services also include: Tankless, Water Heater, Boiler, Softener Repair and Installation on all makes and models

Services we don't offer

We do not service or repair appliances.

Amenities

Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.6397 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
5%
2
4%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.9
Showing 151-175 of 397 reviews

Lynn T.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
We had purchased a big deal for the service, and it turned out very well. They came in and did a great job. Infact I had them do some other work and they did a great job on that. I was very happy, no complaints. I have their sticker on my furnace, and they are who I call. I call them every fall for a check up. Their price for the check up is reasonable, they come and check it, oil it, and do all that. They are all radio controlled and pretty sleek. They are always right on time.
Description of Work: We used Mountainwest Heating, Air Conditioning, & Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Response from Barlow Service Experts
[member name removed], thanks for the review. And great to hear from you again. We certainly appreciate your continued trust and business. We have not had a review yet that mentioned our communications. That is great to hear. I will pass along your comments to the office and Technicians. Thanks Bret Parkinson Owner

Eric R.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased. It was easy to schedule the visit and the technician arrived exactly when they said they would be there. He was extremely pleasant and helpful, answered all of my questions, and appeared to do a thorough job. Everything was judged to be fine, and there was no attempt to sell me additional unneeded services. There is not much else to say. I was very satisfied, and would certainly use this provider again if I needed work done on either my air conditioning or heating.
Description of Work: This was a coupon purchase from Angie's list. The provider performed an inspection of my air conditioning unit as covered by the coupon. The service date is approximate, as this was a while back and I don't remember exactly when it occurred.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Response from Barlow Service Experts
[member name removed], thanks for the review. Your visit was a while back but it is always nice to hear how we did. The Angie's List coupons and Big Deals are a great deal for customers. I am glad you were able to take advantage of one of these offers. Thanks, Bret Parkinson Owner

Traci G.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Showed up on time, did the work, runs great.
Description of Work: 2 Furnace tune ups

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Response from Barlow Service Experts
[member name removed], thanks for the review. Those three things are definitely the key elements of good Home Services. Showed up when the said they would. Did the work and I assume well because they work well. Thanks again for your comments. Bret Parkinson Owner

Gordon Y.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
As scheduled. All systems have been working properly. They came to adjust once, with no cost extra.
Description of Work: Install new furnace and air conditioner

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,226

Response from Barlow Service Experts
[member name removed], thank you very much for your review. While replacements are only about 5% of our business they are a much higher investment amount so it is always nice to hear comments on those services. I will certainly let your Technicians know you are pleased with their tradesmanship. Thanks, Bret Parkinson Owner

Glenda H.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
We have a two-zone heating and AC system which seems to require a special skill set. The first technician called in a more experienced co-worker for a second opinion on what was causing our problem. I felt this was much better than not admitting they needed another opinion to resolve the problem.
Description of Work: Air conditioner tune-up and diagnose cause of air conditioner problem

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Barlow Service Experts
Thanks for posting your comments. I will definitely let you Technicians know how you felt about their teamwork. And I AGREE with you. While we train consistently to increase our Technical skills as individuals each of us tend to grow at different rates. We believe that as a Team we are better than we are as individuals. Thanks, Bret Parkinson Owner

Eileen T.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service and communication. Will definitely recommend to others.
Description of Work: Air conditioner inspection/service and will service furnace in the fall (includes 2 replacement filters).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from Barlow Service Experts
Thank you for your comments. I will let your Technician know you appreciated his service and communication skills. You know it is great that you mention communication skills. I intrepret that as Customer Service. As you can imagine most people that get into a Service Tech position do so because they love fixing stuff but don't necessarily want to talk to people. Part of our hiring process is to determine if they can also provide great customer service and train with them consistently to help them. Thanks, Bret Parkinson Owner

Jen A.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
I used them for the first time in 2011. Both times they were on time. My furnace is in a crawl space under the house, and they went in there with no complaints. They're prices were fair and I will continue to use them.
Description of Work: Checked my furnace and changed the filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Barlow Service Experts
Dear member, thank you for posting a review. We are glad to be of service to you again. I will let your Technician know that you appreciate his professionalism and willingness to do what it takes to take care of you without complaining. We do appreciate your business. Thanks Bret Parkinson Owner

Harold M.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
It went very well. The gentleman was very professional.
Description of Work: Checked all HVAC systems including the air handler and outside compressor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Response from Barlow Service Experts
Dear member, thanks for posting a review. We appreciate your feedback. I will let your Technician know you thought he was very professional and were pleased with his work. Thanks, Bret Parkinson Owner

Christopher L.
07/2013
1.0
heating & air conditioning/hvac
  + -1 more
I needed to replace a 60+ year old furnace in a rental property and based largely on the positive reviews on Angie's List for Mountainwest, I called them to get an estimate. Brad showed up as scheduled on May 24, 2013. I own a number of rental properties and have been using a "one man" operation for HVAC maint. and repairs. I told this guy about my need for a furnace replacement at the property in question and he told me he would be interested in giving me a bid on the job. I didn't set up a specific appt. with this guy and he happened to show up while Brad from Mountainwest was there. It was obvious that we knew each other and at one point Brad said something like "is the only reason I'm here to keep this guy honest?" I explained to Brad that I was not the sole owner of this particular property and that for a project of this size we wold be getting three bids and would base our selection on the combination of price and quality of the new furnace that would be installed. He went ahead and obtained what I assumed was the necessary info. to complete an estimate and we agreed he'd send it via email. May 24th was the Friday before the Memorial holiday weekend so I didn't expect to receive anything until the latter part of the following week however, by approx. June 4, I still hadn't received anything so I started calling the co. I had two or three follow up conversations with Brad during which he'd apologize and promise to get the estimate to me, which never happened. Not only was it a waste of my time to meet him on the property but because of Mountainwest's lack of follow through, I then had to get additional bids. As it turned out, the guy I knew who has done HVAC repair and maintenance work for me, said the job was too big for one man and he wasn't interested. I ended up using Affordable Heating and Cooling and had a very positive experience with them (provided a separate review).
Description of Work: Was supposed to provide estimate for furnace replacement. Brad showed up as scheduled for the estimate, took measurements, discussed installation etc. but then did NOTHING!

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Barlow Service Experts
Dear member, first of all let me thank you for posting a review. While we hope and try to only have positive reviews the negative ones help me know what is going on with our team. Secondly, let me personally apologize for our lack of follow through. Whether it be a replacement or a simple repair we NEVER want this to happen. I see a couple of challenges that I will talk to the Estimator about as well as bring it up with the team. First, we should never make a comment like the one we did. Our job is to give you our professional opinion, make recommendations, and give you all the information you need to make the best decision for you. Second, when we say we are going to do something we NEED to do it. Lastly, Brad needs to know that if he can not follow through he needs to let me or someone else in the office know so we can help him. Rest assured I will take your comments to heart and something will be done. There is NO excuse for this. You deserve the professional service you requested. Thanks again for your comments. Bret Parkinson Owner

Ann V.
07/2013
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
Explained problem with water heater (obvious because it was leaking!). He also did work to bring our system up to code in our 40 yr old home. Took care of the whole problem in 1 day which was done in very tight space while having to add additional things in little room. Would highly recommend and use them again.
Description of Work: Replaced water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,600

Response from Barlow Service Experts
Dear member, thanks for posting your review. I am really glad to hear you enjoyed your experience with us. I will let your Plumber know that and that you would recommend uses us again. Thanks, Bret Parkinson Owner

Ann S.
07/2013
4.0
heating & air conditioning/hvac
  + -1 more
The service was fine. There wasn't anything bad about the experience.
Description of Work: We used Mountainwest Heating, Air Conditioning, & Plumbing. They checked out our unit, adjusted things on it and made sure it was working okay.

Rating CategoryRating out of 5
quality
5.0
professionalism
4.0
punctuality
5.0

Yes, I recommend this pro
$29

Response from Barlow Service Experts
Dear member, thanks for posting a review. We appreciate it. I will let your Tech know you appreciated his service. Thanks, Bret Parkinson Owner

Suki M.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
They did an excellent job. It was just fine. They showed up, they looked at it and they said it was OK. There were no extra charges that I know, but my memory is not what it used to be. It's been a while, but I'm sure they were here when they were supposed to be. They got here, they did the job and what they were supposed to do.
Description of Work: I had a Big Deal purchase for furnace inspection, tune-up and cleaning from Mountainwest Heating, Air Conditioning, & Plumbing.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$59

Linda L.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Brandyn Thackeray arrived right on time, very early Monday morning. He installed the valve quickly. He was thorough, very professional , and took the time to offer insight on other plumbing questions I asked him about. I would refer him to anyone.
Description of Work: Installed owner provided pressure reducing valve.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Response from Barlow Service Experts
Dear member, thank you for submitting your review. I will make sure I let Brandon know that you really like the quality of service he provided for you. Thanks, Bret Parkinson Owner

Daren M.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
I think, as far as I know, there weren't any problems with it.
Description of Work: I used a big deal I purchased for Moutainwest Heating, Air Conditioning & Plumbing. It was $29 for spring a/c tuneup. The only thing I think they did was just go through the a/c unit and verified that everything was fine. That was about it.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$29

Response from Barlow Service Experts
Dear member, Thank you for submitting your review. We are hear for you whenever you need us. Have a great summer. Bret Parkinson Owner

Kameron S.
06/2013
4.0
heating & air conditioning/hvac
  + -1 more
Mountainwest Heating, Air Conditioning, & Plumbing was professional and they did everything that they said they were going to do with it so we were happy with their service.
Description of Work: They came out and did a tune-up on the air-conditioning and furnace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$158

Response from Barlow Service Experts
Dear member, Thanks for posting your review. Have a great and cool summer. Bret Parkinson Owner

Jennifer M.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Very well. I think the provider was very professional and I felt well served.
Description of Work: Checked AC system at the beginning of the season

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Barlow Service Experts
Dear member, Thanks for posting your review. Great to see we were able to proactively tune up your system. Have a great and cool summer. Bret Parkinson Owner

Millie D.
05/2013
1.0
heating & air conditioning/hvac
  + -1 more
the service was not performed. (as stated above), the service man wanted more money over the price of the coupon. The service man admitted that there was no mention of an extra charge but wanted sixty five dollars more anyway.
Description of Work: services to be performed were for AC repair. However, when I called to set up an appointment, the service man wanted 65.00 over the price of a coupon that I purchased. this was not stated anywhere on the coupon. He insisted on the extra charge and became quite irate. I have purchased many coupons in the past from Angie's list with no problems or anyone demanding more money. I would skip this company if you're looking for honest service.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0

$99

Response from Barlow Service Experts
[member name removed], I knew after our conversation that you would give us a bad review. However, even though you tried to use the Angies List reviews over my head to give in to you I refused on principal. You purchased the Plumbing coupon for 2 hours of labor for only $111. This coupon outline was given to us by Angie's List and used all over the country with no problems. This coupon is designed to give you 2 hours of Labor while you still have to pay for materials and a trip charge/service fee. Still an amazing deal. I never became irate with you I simply mentioned the parameters of the coupon, the fact it was given to us by Angie's List, that it had been run all over the country with no issues, and that the intent of the coupon was clear. I appreciate the great customers we get from Angie's List. I also appreciate the honest feedback we get so we can continue to improve our customer service and be the honest, professional, and responsive contractor for the local community. But I will not allow someone to hold Angie's List reviews over our heads in this fashion. Thanks, Bret Parkinson Owner

Mike S.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
James was the serviceman who performed the annual A/C inspection. He was very courteous, thorough and knowledgeable. He found the unit to be in good working order and gave me a thorough walk-through of what he did. I asked him for a favor, which was to re-tape the condenser line and he did complete the task. Again, he was very polite during the visit. I thought the price was fair. The only thing he tried to sell me on was the Fall and Spring heating and A/C inspection promotion going on, which I will probably take them up on since I like their work and pricing.
Description of Work: Annual inspection on A/C Unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Shawna M.
05/2013
5.0
plumbing, drain cleaning
  + 0 more
Was on time. He replaced my disposal which was worn out. He gave me options. He also fixed a problem so my sink drained better.
Description of Work: Had my disposal replaced. The plumber was friendly and professional. Also corrected a problem so my sink drained better. I was happy with the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

BRUCE B.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Prompt, professional, and helpful.
Description of Work: Checked Air Conditioner unit and basic cleaning of outside filters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

Jaime S.
05/2013
5.0
heating & air conditioning/hvac, plumbing, water heater repair
  + 1 more
For a couple of days, we heard the sound of water running constantly, only to find out later that our hot water heater was the culprit and wasleaking water on our basement floor! I called a couple of plumbers, some of whom gave me a quote that, even for someone with no experience, was way too high! I found MountainWest Home Services on Angie's List and thought I would give them a try. Not only were they punctual, they were extremely knowledgeable about their trade and were willing to teach me as much as I was willing to learn. I had a great experience with the 2 people I worked with. I will definitely be using their services again!
Description of Work: My hot water heater was leaking very badly and Mountain West Services changed out my 2-40 gallon tanks for 1-50 gallon tank. The reason they hauled off both was because the one that was leaking was obviously bad, and the other was built in 1992 and was also on its last leg. The plumber offered to put the hot water heater where I wanted it, talked about the benefits of other types of appliances, not selling them, but rather talking about the benefits. He also hauled off the old water heaters and fixed the plumbing that was required for switching to one hot water heater all for no additional charge. Other companies I had received bids from were going to charge me to haul this stuff off as well as charge me for the new plumbing. I also had an AC tune up done. It was perfect, because, not only did he do it, he showed me what I could do myself to save from having him come over again if I wanted! The best experience is one in which the people don't talk down to you, but rather teach you about what is happening and when you ask a question, they don't give you a dumb look because you don't know the answer. I felt very comfortable asking questions, and the servicemen that visited my house were willing and eager to help me out and teach me. The servicemen had hearts of teachers and it was a joy to work with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Julie B.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
The guy who came was very nice and professional. He cleaned the furnace and the filter. He made sure that everything was okay. All in all, it was a very nice experience. He was pretty prompt.
Description of Work: We used the "Big Deal" for the services of Mountainwest Heating, Air Conditioning, & Plumbing.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$39

GARLAND M.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
EXCELLENT. On time, efficient, quality work. Also provided tips on how to spot any future problems. Jared was very easy and pleasant to work with!
Description of Work: A/C tune-up. Set up Maintenance contract for summer A/C and fall furnace tune-up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$139

Rahul S.
05/2013
1.0
heating & air conditioning/hvac, plumbing
  + 0 more
Very very painful as a customer.
Description of Work: Very unprofessional. The coupon or groupon is just to get inside the home and from there on they start to manipulate and turn it into a nightmare for you as a customer. Got everything done from someone else who were not listed on Angie's list but much more professional, less expensive and create a very positive customer experience.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
1.0
punctuality
5.0

$100

Martin N.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
There was a question about the brand quoted, which was quickly resolved and everything was nicely installed and the area cleaned up nicely. The "B" on price reflects the apparent fact that, perhaps a lower price might have been available, but we got good value for this installation. We had to have the furnace placed on our previous home in Ohio last fall.
Description of Work: The tech showed up as scheduled and did a great job. They encountered a very sloppy installation by the previous vender 14-years ago, corrected all the issues, and left us with a very professional installation.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,953

Contact information

6867 S 700 W, Midvale, UT 84047

https://www.ThompsonAndSons.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
8114026-5501
Trade License Locale
Utah
Trade License Authority
UT Division of Occupational & Professional Licensing
Trade License Expiration
11/30/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Air Duct Cleaning,
Water Filtration and Softening,
Drain Pipe Installation,
Gas Logs,
Heating Oil,
Insulation,
Gas Grills,
Dryer Vent Cleaning

FAQ

Barlow Service Experts is currently rated 4.6 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Barlow Service Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Barlow Service Experts does not offer free project estimates.
Yes, Barlow Service Experts offers eco-friendly accreditations.
Yes, Barlow Service Experts offers a 5% senior discount.
Yes, Barlow Service Experts offers emergency services.
Yes, Barlow Service Experts offers warranties.
Barlow Service Experts offers the following services: Residential & Commercial Heating and Air Conditioner Repairs and Installation on all makes and models Plumbing Services also include: Tankless, Water Heater, Boiler, Softener Repair and Installation on all makes and models
We do not service or repair appliances.

Contact information

6867 S 700 W, Midvale, UT 84047

https://www.ThompsonAndSons.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM