Barlow Service Experts

Description of Work: A/C service

Description of Work: .

Description of Work: Technician performed thorough examination and maintenance for central heating and air-conditioning unit; cleaned outside coil; and then replaced inoperable humidistat upon homeowner's request. Price for Angie's special on HVAC maintenance was exceptional, replaced humidistat cost was below other estimates. Highly satisfied!

Description of Work: 12/12/2012-Furnace stopped working. Called Mountainwest Heating and Air only because of their rating on Angie's List. Serviceman came out promptly and told me that both of my furnaces needed to be replaced. It was freezing cold in the house and I did not have time to shop around for a better price or company to install, which I wish I had! The installs began immediately. I was not informed that the newer more energy efficient furnaces require 2 big white, noisy, ugly pipes that need to stick out of the exterior of the house(the installer did a poor job and there is blue glue all over the white pipe!). It completely ruins our patio and BBQ area and the ambiance of our backyard when the furnace blasts on! It also wakes me up at night since the installer aimed the pipe at my bedroom wing. Nor was I told that a pvc drain pipe will need to be laying on the floor to the drain permanently! In March one of the furnaces stopped working again. The repair person from Mountainwest came out and not knowing that Mountainwest had installed the heater (are there no notes for him to see?) he told me that "whoever installed this did not know what they were doing and that it would cost more than $200.00 to fix it". I told him that it was the company that he works for that installed it. He got quiet very quickly and the fee was waived. I complained to the owner and we have played phone tag ever since. He has not made an attempt to reach me for a long time now. More importantly is that people like me share their experience about companies that are on Angie's List. If there had been even one bad review about Mountainwest Heating and Air I would not have used them. There are many companies that would have loved my business...Two furnaces! And the job could not be any worse. No follow up from the company owner says a lot! I normally never take the time to write a review that is in a negative light, but this was over the top poorly executed from the beginning. Communication is the key in this whole situation. If the first serviceman would have explained that the outside brick would be drilled into and 2 big white pipes would be sticking out in our lovely entertainment area I would have done something differently for sure. I have had 2 contractors come over to see the job and they both said that the installers were lazy and incompetent. Sincerely, Bummed Out in Holladay :(

Description of Work: Furnace inspection

Description of Work: Did not use their services but they were very prompt in coming out to give a bid

Description of Work: They were on time and fixed the issues I had with the air conditioner. The cost was reasonable and I would call them again if the need arises.

Description of Work: Brian was exceptionally nice. Although I had explained the location of the unit when I was making appointment, requiring climbing through a window onto the 11th floor terrace, Brian and I mutually agreed this was not going to happen. If occasion presents itself, the company offers other services that might be useful.

Description of Work: We purchased the big deal from Angie's List and had a gentleman come out and look at our central air conditioner unit. It was a concern that it was so close to our home (noted by our home inspector) so we wanted to get an estimate to get the air conditioner moved (as well as serviced) The repairman was able to service the air conditioner, with the exception of cleaning the coils. He suggested that once we move it, then he could return to clean the coils. He was new to the company (hired to handle the flow of new clients due to the big deal on AL) but he was familiar with AC repair from a previous position. However, he was not aware of costs and services that Mountain West offered. Someone else from Mtn. West was able to call me back with the cost of how much it would be to move the air conditioner unit 2 feet from the house (it was previously budded up against the house/window, causing it to not function as best as possible) the estimate was high, so I called around and got a much more reasonable rate that I felt comfortable with.

Description of Work: They replaced a couple of parts, which they claim were showing wear...but my main objection was they ignored my complaints about the thermostat....even though I asked about replacing the old one

Description of Work: Checked our furnace and ac

Description of Work: Cleaning furnace, checking it for green sticker!

Description of Work: On time. Did a nice job.

Description of Work: I was suspicious of the service, when he left the furnace sounded different, like it was starting at too high of a start. He told me he thought the furnace was only going to last until maybe February. He really pushed duct cleaning. I was so worried that in a few days I decided to call Manwill. They said the furnace had been set at too high a start up (I can't remember the terms used) and that it would have damaged the furnace. They reset it and said the furnace was working good. I haven't had any further problems. I didn't make a complaint because I was unsure of what happened but now after a year I am very Leary of this company. I realize that if people don't make complaints then how can Angie's List work. Still, I am not very comfortable doing this,, I am older and sometimes I mis-understand things, so you will just have to take this for what it is worth.

Description of Work: Furnace tune up and cleaning, checked it all out. Efficient young man diagnosed the problem we had last winter and fixed it with new igniter. Great service.

Description of Work: they checked our boiler style furnace and cleaned it

Description of Work: Water heater had burst. They came the same day, removed and hauled away the old water heater and installed and set up the new one. Great service.

Description of Work: It was a furnace check-up/cleaning. The representative was very courteous and explained what he did to clean the furnace unit and changed a few settings to have it run more smoothly and safely. They're great!

Description of Work: furnace tuning/inspection

Description of Work: I responded to a flyer for furnace tune up. A technician came to my home, looked at my furnace, and said it was too old to service. He then tried to bill me $59, and acted like he was giving me a discount. I refused to pay for no service. I have received calls each week since then attempting to collect for no service. The most recent call was at 830am. I will need a new furnace soon, and won't call this company for a bid.

Description of Work: NO services were performed and here's why: I purchased the Big Deal from Angie's list to have my furnace tuned up. I have been stood up by the company twice now. I don't know about you but my time is valuable. The second time they didn't even call me I had to call them after they were 35 minutes late! I run a business myself and I understand that sometimes things happen. Even though the first time was inconvenient for me ( I had cancelled my regular workout with my trainer in order to make it ) I was understanding and workable when they called 15 minutes after the appointed time of arrival passed .They called and told me they were still 30 to 45 minutes out. because his daughter missed her bus. We set a new date and time. New date and time came and went AGAIN. NO Mountainwest Heating . After 30 minutes past our appointment time I contacted the company. NOW here is where I decided to cancel. IF it had been my company that had stood up a client "TWICE" I would have said I will leave this second and be there immediately. I probably would have even offered an extra service for the inconvenience. Which I would not of expected as the customer and probably would of said," no that's okay just get here now." NOT WHAT HAPPENED. What I got on the phone was this "gosh don't know what happened lets make a new appointment." . Don't think so. I got a refund. I'd rather pay even a little extra then have my valuable time repeatedly wasted so nonchalantly

Description of Work: checked furnaces for CO and made gas adjustments.