Get matched with top heating and air conditioning pros in East Carbon, UT

"While looking for parts to convert my boiler back to Natural Gas I was referred to CVM by Carrier (the maker of my boiler) as they were a distributor of Carrier parts and could sell me OEM parts. After calling CVM they talked me into letting them service my boiler instead of just buying the parts and doing it myself (a decision I later regretted) I was told a tech would call to make an appointment. 3 weeks after the initial call I googled CVM finding a different number and called again, emailed some info about my boiler and again was told a tech would call to make an appointment. This time a tech named Jeremiah called and indicated he needed a week to get the proper parts for my boiler. 3 weeks later after hearing nothing I called Jeremiah back and was told Carrier didn't have the right part numbers and they were to blame for the delay, another 3 weeks without any updates I called and was told he had the part and needed to set an appointment. The appointment came and he didnt show, towards the end of the day I called to confirm and Jeremiah told me he was sick and needed to reschedule. Not having any other options I rescheduled a week later again taking time from work and Jeremiah was again late for the appointment but did show and changed the orifices on the burners only. Charging me $400 for half the job and claiming he couldnt continue until the Natural Gas was connected. A week later the Natural Gas was connected and I called both Customer service and Jeremiah requesting requesting an appointment to finish the job, this never happened. After the weather turned cold I called a C&C Mechanical to come finish the job, upon their arrival they informed me the pilot Orifice had not been changed nor had the correct pilot assembly been installed. This technician had counted on this and didnt need to blame Carrier for anything as he had grabbed the correct part on his way over. All in all CVM's customer service is overall a horrible mess and this company is content to let their customers freeze! I dont recommend CVM in the slightest!"

"They were absolutely wonderful. Will sure recommend them"

"Great! Jorge did a great job and was very efficient."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"I hired Scott on August 17, 2018 to do some minor electrical, plumbing and some sheet rock repair in preparation for some kitchen cabinets being installed. I made it clear that the time to complete the project was very important because the cabinets had already been purchased and were waiting at Lowes for installation. He assured me that he could complete the job in just a few days and asked for a deposit of $300.00 to start. I wrote the check and asked him to start asap. (the check was cashed that same afternoon). He said he would like to get an early start, and we agreed that he would be at my house the next morning at 8:00am (the whole household had to get up early to accommodate this schedule) He never showed up until about 9:15 am. He said he had to take his daughter to work. He only worked until 10:15 am and then had to leave for the day. He said that he could not return until Tuesday morning because he had prior commitments. I texted him Monday night just to make sure he would be there on Tuesday. He indicated that he would be there at 8:30 am. He showed up at 9:15 am and worked for about 45 mins and left. He told me that he had to take one of his children to the Instacare. And then he had to go to Park City for something and asked if he could stop by on his way back around 9pm, just to go over what I wanted. (I had already giving him plans for the whole job). At 9pm he texted me and said something came up in Park City and he was just leaving. He still had to pick up his wife in Salt Lake City and then he would be at my house. That was at least 1 ½ hours of travel time. I told him it would be too late. He promised he would have the whole day Wednesday and would be at my house by 10am. He texted me on Wednesday at noon and said he was on his way. I called him at 1:30 wondering where he was AGAIN and left a message (he never answers his phone). He texted back again saying he was on his way. He got to my house about 2:00 and finally worked for a few hours (till 5:30). He texted me at 2:00 saying he was up at the University and was on his way to me. An hour later he texted again saying his car was over heating…… got to my house at almost 5pm. I sent him away. I guess he gets to keep the $300 dollars I gave him….. He had worked a total of maybe 5-6 hours. (Only really did about 1 ½ hours’ worth of work). My son had to redo most of what he did because it was not done right. By this time my son had taken the 1 ½ days off and had finished the whole project."