UDK - Utah Disaster Kleenup

They were quick. They covered everything when removing the mold to keep it safe for my family & they got everything put back together.

After looking a their pricing, we decided to do it our selves.

UDK actually worked for the HOA as we were debating how the mold came into the condo. UDK was professional, appeared to assess and make recommendations unbiased. They were professional and worked with me as I was privately paying for the services. I would use them again in the future.

Repairs went very well. Work was done quickly and professionally. No problems after repairs and work were done.

It was an insurance claim. It was not done well. I wouldn't recommend them. They were communicative but just not agreeable.

They were very professional and thorough in their work and came when they were expected. Complications arose and they were unable to finish at the agreed upon time and left the house in an unfinished state for several days while they worked for other clients. They apologized and worked to put us on the schedule and came and finished at the next opening in their schedule.

they were responsive and knowledgeable.

House was for sale at the time, we had moved. A spring thunderstorm flooded a basement window well and part of the finished basement. Called UT disaster Kleenup based on a web search. They promised rapid response (which they lived up to), and that I would be consulted every step of the way and kept up to date ( which they didn't do). They contacted the real estate agent to get access, dried out the basement and ultimately removed & replaced carpet padding, drywall, insulation moulding and repainted to match. They also dug out the window well and added fresh clean gravel. The work was apparently done quite well ( I haven't been back to UT to see the actual work, but the real estate agent said that it looked good. There was an issue with the disposal of the dirt & gravel they dug out of the window well, but that was apparently taken care of once I e-mailed them and complained. The problem was communications between UT disaster Kleenup and myself. With a few exceptions ( one being when they wanted to get paid) any communication was initiated by me and it took several tries to get a response. Their estimates are easy for THEM to read and perhaps insurance companies, but not me. Their invoice was extremely short on details. Even their billing lady said that was true. I think that IF you were on the scene and able to keep a close eye on them it would be better.

They were slightly less expensive than competitor, work was good. Small sense of disorganization, never followed up on offer to quote repair of removed materials.

Did not accept Disaster Kleenup's proposal.

Smooth experience. They came in, set up, came back a week later, floors and walls were dry. They re-plastered and painted. Done deal. Overall not criticisms to voice.

I was initially hestitant to call because I thought that as professional disaster cleanup service Utah Disaster Kleenup would be too pricey. The estimator was knowledgable and very helpful, not at all pushy.

I am very pleased with their professionalism and promptness to my phone call.

They were more expensive so we went with another company.

Overall, this was a great experience.

Charges not consistent with work performed - by a factor of 3 or 4. $900 for two and half hours May be an industry standard, but still excessive.

I first called Utah Disaster Kleenup as a follow-up to a house inspection I was purchasing to inspect some possible mold growth near a drainage pipe in the basement. No mold was found. Fast forward a few days to the day I moved into my new house - I discovered large amounts of water on the floor of my carpeted basement. It turns out that the drainage pipe for a water purifier was not properly secured in its proper hole, which resulted in a big mess when the purifier drained in the middle of the night before move-in. The carpet was saturated in several rooms, and ultimately, new mold growth was discovered between walls after the floors were finally dried. Keith, the manager, personally came up to inspect the damages. Though the previous owner was ultimately at fault for failing to re-secure the pipe (or, alternatively, giving instructions to the technician performing the original inspection - it was an awkward configuration at best, at not intuitive), they arranged to perform all the cleanup work at a significantly reduced price in order to resolve the issue. The previous owner payed for the balance of the bill, which in total was approximately $1000. At all times during the cleanup activities, Keith and his team were timely, professional, and thorough. I would highly recommend using them for future cleanup/repair work.

I did some research ahead of time and answer all my questions. Their price was very competitive, they were on time and I was pleased with their work.

Excellent work. The ceiling is perfect. They vacuumed up when done. The room looks better that when they started. Carpets are perfectly cleaned and smell great.

Very professional, responsive, punctual.

We paid the insurance the deductible. They did a good job. They came immediately, and they were pretty careful with things. The only thing I didn't like is once we paid them, they were supposed to come back and finish the carpet. They never came back once they were paid. They haven't come back yet. Other than that, they were really good. I don't know what to compare with their price.

They were very good. They did what they said they would. We are very happy with them and we would call them again.

They were prompt with their estimate and performed the work promptly.

It all went very well. Everything was completed within two days.

Naomi has been so good. We had some problems getting the room ready for them, and she was fine with waiting for us to get ready. We are doing the job in two phases, because we had two different flood problems. They were on time. They did the job so quickly that we couldn't believe they had finished. The room looks great. You can hardly see where they put the new drywall in. When the guy dragged out his machinery, he cleaned the stairs to make sure they were clean. I thought that was extra special. Naomi is the one that comes out to do the estimates. She is just fabulous. She was on time in sending the estimates. She was patient in letting us take extra time to get ready for them to come. I don't have any negative things to say about them at all. They were there within a week.