Five Star Painting of Dallas

Work was excellent - would hire again in a minute.

We had our media room painted and it looks great!

We found Five Star Painting on Angie’s List. It was a three-day job on a house we hadn't moved into yet. I will start by saying the crew was friendly, punctual, and professional. My "ratings" are not for the painters per se, but for the overall negative experience; namely the in my opinion abysmal customer service provided by their management. The evening of day two I went to the house to lock up after the painters were gone and I noticed small drops of gray paint all over the carpet in the rooms they had painted. I called the supervisor Oscar and told him about it and he assured me that they could easily clean it up at the end of the job. The next and final day I stopped there after work and saw even more paint spots than I had seen the previous night. One of the painters asked me to put a small piece of blue painting tape down wherever I saw paint. I thought this was a strange request but I did it because I didn't want them to miss any spots. There were over 100. They asked me to come back 2 hours later. When I returned they said they had sprayed a product called "Oops" and scrubbed all the spots and many of the areas were still damp. They said when the spots dried they would be paint free. The walls looked decent and they assured me if we found any other problems they would return. The next week we moved in and discovered that many of the spots they had "scrubbed" were still dark marks or smears of lighter gray. I called Oscar and then after several calls to the office spoke to one of the owners Mike. Mike pretty much just told me he didn't know all the details about my situation but sometimes it happens and they paint 1000 houses a year and they know how to get paint out of carpet. We agreed that they would come back the following Saturday to work on the spots for the second time. I moved furniture around in the rooms and for the second time put down small pieces of blue painter’s tape (photos). Over 50 spots. Three guys came out this time and worked on the spots again for 2 full hours. They used a Bissell carpet cleaning spray this time. I won't keep you in suspense because I'm sure you know where this is going.....they did not get all the spots out. That was two weeks ago. Since then I have called the supervisor and left a message on his cell and left two messages with the office for the owners. No one has gotten back to me. So in summary, I paid 2700 dollars for professional painters to get paint spots all over the carpet in every room they painted. After 4 hours of spraying chemicals and scrubbing, there are still numerous spots. I received no apology from the owner, no one called to follow up on how the second cleaning session went, and now they will not take my calls or return my messages. I hope the other 999 houses they paint this year will fare better than mine did. Please note, these photos were taken before the second cleaning, so the spots had already been "worked on" with chemicals and scrub brushes for 2 hours prior to this. I included some pictures with the blue tape I put down for them to show the wide distribution.

I have used Five Star painting before with good results. When I found the damage at a vacated rental property I call them and scheduled an appointment for Saturday afternoon. The estimator was on time and gave me a fair quote considering I knew the job would take two days due to the time required to properly complete the sheet rock repairs. They scheduled the job for the following Thursday. On Tuesday I received a call and was told if it worked for me, they could start the job a day early which was perfect for my schedule. The painters and project manager showed up at the time agreed to and the job was completed on Thursday just as scheduled. The repairs, texture matching and painting were completed with excellent results (see pictures of before and after on the ceiling repair and texture matching.) The estimator, job manager and painter all treated me very professionally. Five Star painting represents everything that is right with American small business. They are not like other companies that give the contractors a bad name. This is the way all business should be conducted with both parties winning.

It went very well. The painters were professional and addressed all of our needs. I would highly recommend them to friends and family.

They finished the work in one day, but had to come back and redo the crown molding the next day. They also touched up some areas. Great job overall and very reasonably priced.

Excellent, on time, and perfect results.

Great! Completed in 2 days. On time each day and they are professional.

We had a great experience. The painter was very skilled and did a very nice job on the work we requested.

I'm very happy-Omar did a great job, was through and when a problem occurred (texture fall off @ paint tree), he redid the texture & paint to make it took great. End result looks great. Very tidy.

Excellent work. Cleaned up great-quality was fantastic.

Very pleased! Couldn't have been better-thank you.

Great experience from start to finish. Estimate, work, service, all great.

Good work. Professional staff. Very helpful and always answered questions. Did not sand and prime wood wainscoting in kitchen as asked, but other than that good job. Hoping it bonds well or will be making use of two year warranty.

Oscar and his crew were prompt and professional. The cost of the service was great for the quality of the service they estimated 2 days for the job and finished in one. Overall, high quality, very professional, very friendly, just great overall.

From start to finish the professionalism and prompt customer service displayed by 5 Star was excellent. Would recommend & use again of the ever need painting services again.

Good except late start due to painter trail issue.

It went pretty well. Wall plates are not removed initially and painted around. Fixed.

They did a really good job. They were called back to paint over the wall where wallpaper had been removed. They came back with a smile on their face and did the job in a jiffy. Wouldn't hesitate to use them again at all. Good price, good work, in a reasonable amount of time.

The painters were professional and timely.

They did an awesome job! Excellent communication and they finished ahead of estimated timeline.

Great. Job was done professionally and on time.

Very dependable, on time, properly brimful a aluminum to of job and awesome and job in a very satisfaction manner - managerial was performed as a team and worked together well.

Good. Carlos primped on my request.

Great! Arrived early & did job well!