Aire Serv of Central Texas

We turned our AC unit on to help dry the house out and noticed it was not really cooling off that well. We put in an email request for an appointment and we were immediately contacted by Keith Saunders. He was concerned about our house being too hot! James came out quickly on a Friday evening (in a thunderstorm) and diagnosed a bigger issue. James got the house cooled off and also us set up for a repair. The repair was completed the next Tuesday (today!) and this repair was done at no charge to us, even though I would have been happy to pay for the excellent customer care. Aire Serve had installed our new unit and Keith felt that the problem should not have happened with our new unit--we were not charged for the work and we now have a very cool home! The service provided by Aire Serv of Central Texas is the ultimate in professional; the equipment has been top notch and when we experienced these small issues, it has been taken care of promptly with only concern for our comfort. I highly recommend this company and these excellent service professionals!

I called on a Sunday morning and they were able to send someone the same afternoon. They do not charge extra for weekend service. The prices seemed high compared to a one man shop, but I feel that it was well worth it. They service person was right on time and was very professional. He did a full service check and he showed me exactly what wasn't working and why. Everything was very straight forward and transparent. The service person also noticed that I have to use a hard to find size of filters. I told him that I have to order them online because the local box stores don't carry the size I need. He was able to direct me to a different website that sells the same filters cheaper.

They were professionals. They arrived when they said they would. They were polite and very aware of the way they kept things as clean as possible. They stated that once put in place the AC would keep the temperature within a degree of where the temperature was set. So far that has been true.

Called mid morning on Saturday and within 4 hours, the service technician showed up on time. He made a check of the outside unit and found a number of electrical issues requiring replace of several parts. Replaced the parts, cleaned the outside coils and checked the system out. Explained in detail what the problems was and the options for resolving the issue. Once done, he cleaned the area up and was done within a couple of hours. Would highly recommend this provider to others and plan on using them in the future.

I had Aireserv out to give me a bid on replacing my air conditioning systems. Corey was extremely knowledgeable and very patient answering all my questions - and I had a lot. He noticed things that previous contractor's had missed and had a very deep understanding of how to properly design an HVAC installation. Most other contractors cut corners in their measurements, overlooked important problems/aspects of the job, and seemed content to try to sell me either equipment I didn't need or low quality yet overpriced equipment. For some particular reasons, I ultimately decided to go with a different contractor. However, I wouldn't hesitate to recommend Aireserv to others and any homeowner looking for a new system should absolutely get a bid from this company. They know what they are doing and will work to earn and keep your trust. They were punctual, thorough, and extremely helpful.

Our air conditioner compressor motor went out. They came out, diagnosed the problem and replaced the motor. The charge was a bit more than I was expecting, and after searching online, I think the motor they put in only cost about $130. Of course, they provided the service, as well, but I thought $560 was a bit much. Nevertheless, they always perform great, professional service.

Very professional. The system was installed on one of the days over 100 degrees, and they never even took a lunch break, to ensure they completed the job that day. They discovered our soffit vents had been covered with insulation, and it was 140 degrees in the attic! The guys were friendly, and did a great job.

Provider missed first scheduled appointment, claimed it was an error in their scheduling process. Claimed that the service tech was never actually scheduled. My wife missed a half day of work waiting for a tech that never showed. Once they actually scheduled the tech for the following day, everything went ok. Just wish they would have done their scheduling properly the first time.

From start to finish the people at Aire Serv were very professional and friendly. The work progressed exactly as they said it would and now my home is comfortable. Keith is very knowledgeable and designed the new duct layout to balance the whole system. Jesse was the installer and worked in the attic during the hottest days we've had this year and did a great job. Brad worked with me designing the system and getting the most bang for my buck. I would recommend these people to anyone. They do great work.!!

I Scheduled the service on line then a couple of days later I received a call saying that they had over booked the days that I wanted. I then agreed to 8/6/14. I also told them that I wanted it serviced and if anything was wrong that I wanted it fixed. I then get an email from them stating that I need to get another ac co. to service my ac. Why? I thought this was an ac company. I thought they fixed ac units for a business. I guess not

June 13th - Ordered the $99 A/C service deal through Angie's List. Scheduled the service to be done the following Wednesday. Took off of work, no one came. Played phone tag with them for a while, a couple weeks later we realized that they called to reschedule but called the wrong number. We ensured the right number was on file. Rescheduled the service for another Wednesday (Wednesdays are the only days I can be home). The company called the day before to reschedule because their reps were busy. Rescheduled again, but when their rep came out it was drizzling so he suggested rescheduling. Rescheduled every week pretty much for the month of July. One time I had to reschedule, the other 3 or 4 times they had to reschedule. Final reschedule was for the first Wednesday of August. Received a call and text that the AC rep was going to be in my neighborhood on another day and they asked me to reschedule. Once again, by this time they knew Wednesday's were my only day I could take off. I never responded to either call or text. Today, I finally spoke with them and thought it was best to get a refund. They agreed and said that if my AC was working fine in August that I probably didn't need it serviced. They also said that it was best if I received a refund because by August they are so busy with other calls that they don't have time to do regular service calls. She said they have time to do service calls in April. (Good to know. Probably not a great idea to market AC service specials on Angie's List in June if you have no time to conduct them) They told me that they cannot handle my refund because Angie's List has not paid them. They told me to call Angie's List and to let them know if I have any problems. I just got off the phone with Angie's List. They said they cannot process the refund because it was purchased over 30 days ago. So even though the provider as not done the service and does not have time for it, Angie's list has a 30 days window for refunds. The lady at Angie's List did tell me she was going to give my file to a supervisor to handle, so I am assuming that person might be able to autorize a refund??? If not I am assuming Aire Serve won't give one since they were never paid. Either way, I am sure they are a great company if you live closer to their main office, but if you are in Killeen, Cove, or Harker Heights, go with another HVAC company. Ellis Air and Deane Electric are good choices. Also I would recommend if you purchase a deal through Angie's List, make sure that you cancel and get your refund within 30 days if need be.

Serviceman showed up on time and checked out the whole system. He had to add some Freon and made recommendations that we are following up with .

Very prompt reply, but I was told they no longer service our area even though their website says they do.

Where supposed to come the week before from 1-3. My sister stayed home all day to be sure she did not stay gone too long and not be there when they arrived. They called about 1, let the phone ring twice and hung up. She called them back. They had been delayed on a morning job and would not be able to make it. We re-scheduled. They were prompt and courteous. They examined the AC and Furnace. We were having a problem cooling the upstairs. They checked out the duct system and told us we had very little insulation in the attic (a fact). They did this check free. We appreciated that. They gave us an estimate for 7" of blown insulation in 1000' of attic....except the attic is just about 700' (20X35). They did not clean debris away from venting on the top of the furnace. The house had been empty about 2 years and there were rat droppings there. It seemed to be OK that the pipe going up from the 4" from the furnace to the 6" coming down from the ceiling was just duct taped from the one to the other...and that the plate the pipe goes through that seals the hole in the ceiling was hanging there at an angle on the pipe rather than being on the ceiling. I had hoped they would level the AC unit, but they said it was not leaning too badly. My sister and I are senior citizens, but we think we can level it ourselves, so it is no big deal. Everyone we spoke to or saw was very polite courteous.

It went really well. They came out and explained everything. He didn't rush in and rush back out, very thorough, very professional, and punctual. I'm very happy with the service. I would use them again in the future.

I used Aire Serv's AC Cleaning and Inspection Coupon for Angie's List members and called them - they scheduled a tech for the same day. Andy French arrived on time, found and corrected the problem, rebuilt and corrected the Drain Line, inspected both of my AC units and all Ducts and spent over an hour cleaning the larger unit. He provided excellent information and was very professional. Overall I was completely impressed and will certainly use Aire Serv for all future AC needs.

To begin with the company was open on Saturday with no additional charges for the weekend, which was great right off the bat. We called about 8 a.m. and they initially scheduled to arrive between 3pm-5pm, but then the serviceman called and asked if he could come earlier. He also gave us instructions on how to set our thermostat so that he could start servicing the unit when he got here (it had been freezing up). He was here before noon. Upon his arrival, he was friendly and professional. He repaired our problem after giving us a couple of options. Would definitely recommend this company.

Very professional and helpful. They solved our problem quickly.

We had a real good experience when we used them. We were very pleased with their service. They were pretty good and did a good job. We were on a service contract with them. They were very courteous so it worked out fine for us.

This was the first time I've used their service and it was a good experience. Technicians usually charge fees for thermostat repair but he gave me a good deal for it.

They were pricier than other offers but then again, they're a great company. Once I call, they're here that day and it doesn't matter what time it is.

Our experience with them was excellent. We were on a subscription plan. I would recommend them. They did a very good job for us in the installation and they were very reasonably priced.

They were very professional, upfront about pricing and overall it was a very good experience. We haven't had any problems, it is working out just fine.

First there were problems w a new tech but the owner or manager made it right.

Right on time very professional, protected my belongs and left everything clean and tidy. Reasonably priced and I will definitely use them again.