TruGreen Lawn Care - 5140

So far everything is improving. I can't find any complaints. They gave a first time customer discount. The one tree that was looking a little sick is looking an awful lot better. The color is better and it is doing well.

Everyone with whom we have dealt at Chemlawn have been very polite and helpful. They thoroughly answer our questions and provide informative tips after each treatment. They told us that we could call them if dandelions remained in our lawn two weeks after any of their visits. We did so and they promptly came to resolve the issue. We are so happy with their service that we may use them to back-fill limestone under our patio (which they suggested we have done when they noticed and reported the error to us).

Chemlawn leaves a written report about the health of my trees and shrubs. The shrubs are growing well. They are doing a great job.

Chemlawn does a nice job of letting us know what they do each treatment. They will retreat grass for no charge if weeds pop up. They also leave advice on how to care for the lawn. I've been very pleased with their work. Price is good and service is consistent.

They did a good job, although I thought I thought their price was a bit high. I'd use them again and would recommend them to anyone!

They continuously found extra things that needed to be treated and would call and ask us if we'd like to add the treatment. We grew tired of the constant calls and when it came time to sign up again the following year we decided not to do so. They continued to call us and send letters asking us to agree to their service again. We told them we liked their service, but were not interested, because of the repeated contacts.

TruGreen was good in calling me first before coming so I could be sure to have dogs inside. Overall, the experience was very poor. We contracted with them thinking we would receive chemical treatments but only one of the four (the first) was chemical and the rest were granular. The reason for wanting chemical treatments was the dogs could go out on the lawn after an hour. Another reason was that it WAS chemical. They did not get all the weeds and the result was that this year we have to re-plant our entire yard. They never followed up and the only time we heard from Trugreen was to sell us additional services. It was only until this year that they became interested in our non-renewal and did reimburse us for one month treatment.

Larry, my current treatment specialist, is very helpful and always informative. He knows his stuff! I have had various complaints in the past regarding weeds, etc. with some of the other company specialists who have serviced my lawn, but have always reached a satisfactory resolution with a company representative. I feel that I've been treated fairly and with respect as a customer. I've never found them to try to push any other services on me. The company has always responded to my phone calls in a prompt and polite manner. They will spray for weeds at any time---just call them. My lawn is lush and green in the growing season, and the gentleman who mows my lawn is always complimentary of my lawn treatment service. I'm happy with TruGreen ChemLawn, and would recommend lawncare services from Larry.

WE HAD CONCERNS BASED ON OTHER MEMBER REVIEWS CENTERING AROUND SOLICITATION. OUR NEIGHBOR USED THIS COMPANY AS WELL, CLAIMED TO HAVE HAD NO PROBLEMS, AND STIPULATED ''NO SOLICITATION CALLS'' ON HER SERVICE, WHICH THEY HAD ALWAYS RESPECTED. SO FAR WE ARE PLEASED WITH THE RESULTS, AND HAVE HAD NO CALLS SINCE STARTING SERVICE.

I'VE USED THEM OFF, AND ON FOR ABOUT 2 1/2 YEARS. THEY TRY TO REMOVE THE WEEDS AND THINGS, BUT THEY HAVE NOT BEEN SUCCESSFUL. I'VE SWITCHED TO A DIFFERENT SERVICE PROVIDER THAT IS MORE EXPENSIVE, IN HOPES THEY WILL BE ABLE TO TAKE CARE OF WHAT TRUGREEN COULD NOT. I'VE GIVEN UP. THEY WOULD TELL ME WHAT WAS WRONG, AND SAY THEY'LL FIX IT, BUT HAVE NOT. APPROXIMATE COST IS PER TREATMENT, WHICH IS REASONABLE, BUT YOU GET WHAT YOU PAY FOR.

NO COMPLAINTS AT ALL. ACTUALLY VERY GOOD TO WORK WITH. PRICE IS COMPETITIVE, SERVICE IS GOOD. TRUGREEN WILL EVEN COME BACK TO SERVICE ANY CONCERNS YOU HAVE ABOUT THEIR WORK OR ITS RESULTS. WE WILL PROBABLY STICK WITH THEM FOR SOME TIME.

TRUGREEN COMES OUT ABOUT EVERY FEW MONTHS TO EITHER APPLY FERTILIZER OR WEED KILLER TO THE LAWN, DEPENDING ON THE SEASON AND WHAT'S NEEDED. OUR LAWN IS ALMOST 3/4 ACRE. THE FERTILIZER APPLICATIONS DO THE JOB AND WE DO HAVE A NICE GREEN LAWN THAT'S FULL AND GROWS WELL. HOWEVER, WE DO HAVE WEEDS ALONG THE EDGE AND I'M NOT SURE IF IT'S DUE TO THE EFFECTIVENESS OF THE APPLICATION, HAPHAZARD SPRAYING OR SOMETHING ELSE. WE'VE STUCK WITH THEM BECAUSE OF THE SIZE OF OUR YARD BUT I HAVE HAD TO CALL THEM SEVERAL TIMES TO REQUEST A RE-VISIT OR EXPLANATION AS TO THE PROBLEM. IT IS CONVENIENT TO HAVE TRUGREEN HANDLE THIS ASPECT OF LAWN CARE AND PERHAPS PERFECTION IS UNREALISTIC.

WE USED A GIFT CERTIFICATE FOR ONE LAWN FERTILIZATION TREATMENT. I MUST HAVE CALLED THE OFFICE 5 TIMES TRYING TO TALK TO SOMEONE WHO WOULD TAKE CARE OF USING THE CERTIFICATE. NO ONE SEEMED TO KNOW ANYTHING ABOUT IT. I DON'T THINK I EVER TALKED TO THE SAME PERSON TWICE. CUSTOMER SERVICE IS AWFUL. I FINALLY DID ARRANGE FOR AN APPOINTMENT, AND THE TREATMENT WAS PERFORMED. I WASN'T HOME, SO WHO KNOWS IF ANYTHING WAS ACTUALLY DONE. I RECEIVED A CARD WHICH GAVE THE CONDITION OF MY LAWN, AND THE TREATMENT APPARENTLY PERFORMED. I CONTINUE TO RECEIVE NUMEROUS ANNOYING PHONE CALLS ASKING IF I WANT MORE SERVICES. THESE PEOPLE JUST DON'T LET UP WITH THE HARASSMENT. I'M SURE THEY WILL BE CALLING NEXT SPRING. GO ELSEWHERE FOR YOUR LAWN CARE NEEDS.

THEY DO A GOOD JOB WITH SOLUTIONS TO PROBLEMS. BEFORE WE HAD THEM WE HAD INSECTS AND THE TREES DIDN'T LOOK GOOD. NOW EVERYTHING IS GREEN AND INSECT FREE. I WILL CONTINUE TO USE THEM.

FOR A COMPANY THAT IS IN THE BUSINESS OF PROVIDING WEED FREE, AND GREEN LAWNS, YOU WOULD EXPECT THAT MY LAWN WOULD BE WEED FREE, AND GREEN, THAT DIDN'T HAPPEN. WELL I WAS DISAPPOINTED WITH THEIR LAWN SERVICE SO NOW I DO IT MYSELF, AND I HAVE A WEED FREE, AND GREEN LAWN.

IMPRESSED WITH THEIR SERVICE AND YOU CAN REALLY TELL THE DIFFERENCE IN THE LAWN, AND WITH THE TREES AND SHRUBS. I AM ANNOYED BY THEIR CONSTANT CALLS TO UPSELL VARIOUS ADDITIONAL TREATMENTS (GRUB). SOMEONE WHO SPENDS AS MUCH AS I DO WITH THEM SHOULD NOT HAVE TO PAY EXTRA FOR ADDITIONAL SERVICES, AND BE SUBJECTED TO CONSTANT SALES CALLS.

1. YOU NEVER GET TO SPEAK TO THE SAME PERSON TWICE AT TRUGREEN WHEN DISCUSSING SERVICE OR PROBLEMS WITH LAWN. 2. THEY CALL ANY TIME OF DAY OR NIGHT TO SELL SERVICE I DID NOT WANT, AND NEVER STOP CALLING. I FINALLY HAD TO CALL THEIR MANAGER TWICE TO STOP THE HARASSMENT. 3. THE LAWN STILL LOOKED BAD AFTER THEIR TREATMENTS. WEEDS AND MORE WEEDS. PATCHES OF VARIOUS GREEN ALSO FOR MISSED APPLICATION. 4. THEY APPLIED LIQUID SPRAY IN A DOWN POUR RAIN, AND CHARGED ME FOR IT. SAID IT WOULD WORK, WRONG, IT DID NOT WORK. 5. THEY DID NOT TREAT TO THE PROPERTY LIMITS AS REQUESTED. 6. I SHOULD HAVE CHECKED ANGIES LIST BEFORE I HIRED THEM. 7. SIDE NOTE: TRUGREEN SENT A TREE/SHRUB SALESMAN TO GIVE ME AN ESTIMATE THAT WAS NOT REQUESTED. OF COURSE, HE SAID MY TREES AND SHRUBS HAD DISEASES THAT REQUIRED IMMEDIATE TREATMENT. THE SALESMAN DID NOT EVEN KNOW THE TYPE OF TREE HE SAID WAS SICK. NO THANKS. THEY LOOKED OKAY TO ME.

LAWN HAS BEEN TREATED AS PER PREPAID AGREEMENT AND HAVE NOT KILLED THE WEEDS. NOW LAWN LOOKS BURNED AND THEY KEEP SAYING THAT IT IS BECAUSE WE ARE NOT WATERING BUT WE WATER ALL THE TIME. TREE AND SHRUB CARE IS NOT DOING ANYTHING EITHER, AND WHEN WE CALL WE DO NOT GET THE INDIVIDUAL THAT DID THE TREATMENT. VERY AGGRESSIVE SALES CALLS. RE: NEW TREATMENT NEEDED. GRUBS WAS THE LATEST. WILL NEVER USE THEM AGAIN!!!

THEY SERVICED MY LAWN FOR ABOUT 2 OR 3 YEARS. THEY STARTED BEING PUSHY ABOUT WHAT MY LAWN NEEDED. THEY WOULD CALL ME CONSTANTLY ABOUT SERVICES ON MY LAWN THAT I DID NOT WANT AT ALL. I WENT AHEAD AND PAID FOR AN APPLICATION THAT WAS APPLIED THAT I HAD NEVER EVEN ASKED FOR!!!! I WENT AHEAD AND PAID IT AND THEY ACTUALLY LOST THE CHECK. NOW THEY KEEP CALLING ME, TO SEND THEM A NEW ONE AND I AM NOT SENDING THEM ANYTHING ELSE! I HAD CANCELLED THE SERVICE BEFORE THE END OF LAST YEAR AND I AM STILL RECEIVING BILLS!!!!

THIS WAS AN EXCELLENT EXPERIENCE. WE CALLED FOR AN ESTIMATE, WALLY CAME OUT TO MEET WITH US. HE CALLED BACK IN 4 DAYS WITH AN ESTIMATE. AFTER WE SAID YES, WORK STARTED IN 2 DAYS. THE PATIO WAS FINISHED IN 5 DAYS (RAIN DELAYS) AND WE ARE VERY PLEASED WITH THE END RESULT! ALL THE WORKERS WERE PLEASANT AND OUR BACK YARD WAS CLEANED UP WHEN THEY WERE DONE.

I HAVE BEEN USING CHEMLAWN FOR YEARS. I HAVE REQUESTED THAT THEY NOT CALL ME FOR EXTRA SERVICES. THAT HAS NEVER PUT A STOP TO THEIR CALLS. RECENTLY I RECEIVED A MESSAGE TO CALL CHEMLAWN TO SET A DATE FOR GRUB CONTROL. SINCE I HAD NOT REQUESTED THIS SERVICE I THOUGHT THAT THIS WAS AN ODD MESSAGE. WHEN I CALLED I WAS TOLD THAT SOMEONE HAD TALKED TO MY HUSBAND (WHO HAD NO IDEA WHAT GRUB CONTROL WAS) ABOUT GRUB CONTROL. I TOLD THEM I DID NOT WANT THE GRUB CONTROL. I RECEIVED TWO ADDITIONAL CALLS THAT DAY TELLING ME THAT MY HUSBAND HAD AGREED TO THE GRUB CONTROL. THE PERSON ON THE PHONE BECAME REALLY NASTY ABOUT IT. I EXPLAINED THAT I DID NOT WANT THE GRUB CONTROL AND THAT I DID NOT WANT THE USUAL FALL APPLICATION EITHER DUE TO ALLERGIES. THE PERSON ON THE PHONE CONTINUED TO ARGUE WITH ME UNTIL SHE FOUND I WAS NOT RELENTING. I HAVE BECOME VERY DISENCHANTED WITH THIS COMPANY. I AM EXTREMELY CLOSE TO TELLING THIS COMPANY NEVER TO SET FOOT ON MY PROPERTY AGAIN.

1. THE WORK IS ADEQUATE. THE LAWN DOESN'T DIE SO CAN'T COMPLAIN ABOUT THAT. SPECIAL SERVICES - FORGET IT! WE HAD FLOWERING NUTSEDGE BUT THEY WON'T USE BASAGRAN. THE ONE PRODUCT THAT WORKS, UNTIL YOU GET ON THE PHONE AND SCREAM AT THEM. 2. THEY MARKET HEAVILY AND DISHONESTLY. I HAVE ASKED FOR OVER 5 YEARS TO BE ON THEIR DO-NOT-CALL LIST AND THEY STILL CALL AND I REPORT THEM EVERY TIME TO THE FEDS. I USED TO BE PRESIDENT OF A SUPPORT GROUP FOR CHILDREN WITH SPECIAL NEEDS AND ONE OF TRUGREEN'S REPRESENTATIVES CALLED AND LEFT A MESSAGE PRETENDING TO BE INTERESTED IN THE GROUP SO I WOULD CALL HIM BACK. HIS REAL REASON FOR CALLING WAS SHRUB SERVICE. THAT'S UNETHICAL. 3. THEY COME OUT AND PERFORM SERVICES THAT YOU DON'T ASK FOR AND BILL FOR THEM. 4. IN DECEMBER, THEY SEND A BILL FOR THE NEXT YEAR AND PROMISE TO COME OUT EVEN IF YOU DON'T PAY 'FOR YOUR CONVENIENCE'' SO BE SURE TO SEND THEM A CERTIFED LETTER CUTTING OFF SERVICE. 5. WE'RE DROPPING THEM AND NOT A MOMENT TOO SOON.

THE CRABGRASS WAS TERRIBLE, THEY PROMISED TO DO AN AERATION FOR FREE BECAUSE OF THAT AND THEY NEVER DID, EVEN AFTER SEVERAL CALLS. ONCE YOU SIGN A CONTRACT WITH THEM YOU HAVE IT UNTIL YOU CALL AND SAY IT'S OVER.

THEY ARE VERY DEPENDABLE, AND THEY DO A GREAT JOB.

SCHEDULED 1ST APPT. DID NOT SHOW UP AND SAID THEY DID THE TREATMENT. TOOK SEVERAL DAYS TO RESCHEDULE. DID THE JOB IN ABOUT 15 MINUTES AND MY WEEDS ARE WORSE THAN EVER. SECOND TREATMENT TO BE DONE AND NO ONE SHOWED. ON THE DAY TREATMENT WAS TO OCCUR, BILL ARRIVED CHARGING ME FOR AN ADDITIONAL AMOUNT. AFTER NUMEROUS CALLS, THEY ADMITTED A MISTAKE AND HAD CANCELED MY TREATMENT BECAUSE OF THIS. AFTER NUMEROUS CALLS TO RESCHEDULE THE 2ND APPT., NO ONE EVER RETURNED CALLS. ON THE DAY OF THE SECOND TREATMENT, I WAS TOLD IT WOULD BE IN ANOTHER WEEK. AFTER FINALLY TALKING TO THE DISTRICT FIELD MANAGER, WHO WAS ONE OF THE INDIVIDUALS WHO WAS TO RETURN THE CALL, HE ACTED AS IF NO PROBLEM EXISTED. QUITE FRANKLY, I NEVER READ THE COMMENTS ABOUT THIS COMPANY ON ANGIE'S LIST AND WISH I HAD. IT SEEMS MY RELATIONSHIP AND TREATMENT BY THIS COMPANY IS CONSISTENT WITH MOST OF THE NEGATIVE COMMENTS I HAVE READ SINCE TRYING TO WORK WITH THEM. ON 9/10/04 I TERMINATED MY RELATIONSHIP WITH THIS CO.