TruGreen Lawn Care - 5140

I’m sorry to say I will never use Trugreen again because of the service they have given me within these last several months. I have asked them many times why my grass is turning brown? They said they were going to send someone out here to test. My dirt never did when the guy did come out he said he could spray some green color on it OK! Have gone back-and-forth to try to resolve this with people who called me and I’ve called them but never can get the same person who called me to resolve it so we’re looking at maybe 10 times to 11 times going back-and-forth I’m done.

Continually missed appointments, incomplete treatments, horrible technicians, left gate open, 2 puppies got out, finally found them after searching for 2 hours. Repeat appointment to finish missed treatment areas. Left the gate open AGAIN. Passed performance told me to check the gate. Feed up with them. Worst lawn services ever. When I called to cancel the told me I owed $76.59 for horrible service. I'l pay it but that is the last penny they will receive from me. I don't recommend them to ANYONE.

Today a representative "Chris" from the Round Rock location gave me a call ... it was a total game changer he's extremely knowledgeable on the environmental side of things he explained everything to me about the conditions of my yard the environment and how to turn things around and get my lawn back healthy... I just want to Thank him Sincerely for his information time and genuine concern for my lawn...he really went above and beyond to assist me... Thanks,Chris!!

We are with True Green for several years. When we started with them the lawn was in pretty good shape, we just wanted convenience of a professional company taking care since we are Retired Seniors and it's harder to do ourselves. IN the last two years our backyard lawn has steadily gone from good green grass (Saint Augustine) to patches of dead grass everywhere in the backyard (front is ok, it has Bermuda grass). We have been calling them but nothing has happened. Every time we call the call goes to the main office and all they do is send the information to our local (Arlington, Texas) office. Local office doesn't call back. Finally, after threatening to write a bad review the local manager came about three weeks ago, in early May 2023. He said the lawn needs insecticide and Sulphur and that their technician will spray both. (They had sprayed sulfur in February, before the manager's visit but it probably needed more). However, when the technician came we asked him what he is spraying he said just the regular fertilizer and weedkiller spray. Nothing has changed in the lawn. The manager also told us to put some Peat Moss. They said the same thing last year and we did put Peat Moss last fall (2022). It didn't help. I recently read a review of True Green complaining about the exact same thing as ours. That made me realize we are not alone. The company doesn't care about the customer once they get the yearly contract amount. I don't want to bad mouth anyone but I have no choice. Two years is more than enough. May be it's just our local office in Arlington, Texas. We can't talk to any supervisor in the main office since the operator refuses to transfer the call. I have added pictures of my barren lawn. I'll change the rating if they remedy the situation.

After canceling my service 11 months ago, they showed up without advance notice and charged me. They refused to waive the fee because at the time I canceled, they still owed me two treatments I had already paid for, apparently negating the cancelation in their system. I was never contacted about the subscription being automatically renewed despite my cancellation. Then, after the first person I talked to confirmed he saw the cancellation in my account, the supervisor lied and said there wasn't a note about it. Infuriating. Oh, and the reason I canceled almost a year ago is because their mosquito treatment service DOES NOT WORK. Do not use TruGreen. Terrible product and even worse customer service.

They did a great job on a landscaping work for us. On the landscaping, it was very good. As far as treating our lawn with herbicides and pesticides and fertilizer, we've used them for many years to a high level of satisfaction. Right now, they are going to recover from a mistake that they made however. They over-sprayed our lawn and it caused a substantial part of the grass to completely brown and die and with no cost, they are going to re-seed and bring the grass back. They have verbally promised to correct that mistake and I have a 100% personal assurance that they will correct their mistake judging from the many years of good service that they provided us.

The service was good. They were prompt. I like the fact that I don't have weeds.

They came throughout the year and did certain things and the cost was like $40 to $60 each time depending on what they put down. Frankly, I only had them do that because I worked out of town at that time and now, I have done my lawn for the last two years and it looks much better. It was an okay service, but they are a big company. They come and spray your lawn and leave. It is just a very professional outfit that I did not think paid that much attention to what the lawn would eventually look like. So, I like it better now that I am doing it myself.

In July TRUGREEN applied some weed control product which killed my front tree lawn grass but left the weeds! I terminated their service and refused to pay. Had to pay to repair the lawn!

I have no complaints or whatsoever. They did call ahead to let me know that they're coming. When the time they wanted to schedule is not convenient; they did re-schedule just to accommodate me. They make recommendations and they're not that pushy. I was well satisfied with them.

We have been using them for years. I believe they are a national company, or several states anyway. The specialist that treats our lawn has been very helpful and he has pointed things out. We are retired and we are usually able to talk to him right after he does the treatments. We are on a plan and I think there are six treatments plus grub control. We buy the package, and if we prepay, we get an extra treatment. Our lawn has improved, and it is thicker and greener, and we don’t have problems with it. At this point, we like the value we are getting for our money. They want to offer aeration and other things but I usually say no as I am paying enough and I don’t want any add-ons. I had some complaints the last season and I had called, and I never got my calls returned. I think the responsiveness thing wasn’t with the guy doing the treatment and it is more with the management there. They always call ahead and give me one or two days notice that they are coming, and they are always there when they say they are.

I have had them come out for two treatments so far this season and both times they did not do what was promised to me by the salesman who signed me up. The first time, they came about two weeks before I asked and they did not call beforehand as I requested since I have a small dog. The second time I got billed for two treatments. They said one was for fertilizer and the other was for grubs. When I first signed up, the salesman assured me there was no extra cost for grub treatment and it was included in the price of one treatment along with fertilizing, and or weed killer. When I called the salesman he said that's how they do it and I must have misunderstood him. I'm positive he told me the grub was no extra charge because that was the main reason I gave them a shot and cancelled my other company. At this point, I'm regretting switching to TruGreen and I will most likely cancel their services and go back to my old lawn care company.

They do a great job. They are always professional and prompt.

The service was absolutely horrible and the customer service was even worse. The company misses three appointments after I paid for year of service in advance. Would never do business with this company again. The company promises a money back guarantee, but as soon as you cancel they refuse to return calls about obtaining a refund. HORRIBLE SERVICE!

I had a few problems with them but they are still doing my lawn. I have a patch in my backyard that really needs seeding and they have been aerating and seeding it. The year before my bushes started dying and they have been treating those. They were supposed to come out one time and they never did come to do the aeration. They did give me a discount and a credit because I talked to them about it. There was a mixup because you technically do the aeration and seeding in the fall and he was going to do it in the spring. One person said one thing and another person said something else. I told them I wanted grass in that spot. I asked them a lot of questions and they didn't really have any answers to give me. I would recommend asking a lot of questions. I was very unhappy because I wanted grass there. The pricing was okay. They have been pretty punctual other than that one time. They were pretty professional.

The treatment was effective. They communicated well, offered reasonable prices and I would recommend their services to others.

I was not really happy with them, so I will not be using them next year. It was a recurrent service over the spring and summer. It was $88 per application and there were five applications. I had requested that they come when I was home so that I could make sure that they were treating the entire lawn, which they never did. I have no idea if they treated the area that they were supposed too. I realized that it takes sometime before I would see the benefits. I do not see my lawn being any better prior to their services. The price was fair. I would not use them again.

TruGreen started treating our lawn this Summer. They have been professional, courteous and while our lawn is not there yet, we are definitely seeing improvement. I would absolutely recommend them.

I cancelled the service using their website. Even though I have no balance with Trugreen they still sent me to collections. I have called Trugreen 6 different times to contact their collections agency to fix the issue with no avail.

Starting summer of 2012 my lawn was looking a bit rough. It had been years since it had been professionally treated. I noticed a TruGreen truck at a neighbors house who's lawn is beautiful. I flagged down the driver and asked him to schedule someone to quote my lawn as well. He was EXTREMELY professional, and very customer oriented. That summer the lawn started to turn around. I was completely happy with the service at that point because the lawn was making great progress at getting back to being in good shape. Fast forward to spring 2013. I call TruGreen and happily prepay for this years service. I notice all my other neighbors have had 1 if not 2 lawn care visits from their respective companies (including TruGreen) while I have had none. Over the course of the summer we never see a TruGreen truck or service person. We periodically get notices they are going to be at the house to treat, and find little white flags in the yard, but never see a person. The yard looks no better at the end of the year than it did at the beginning of the year. Early in the summer I agreed to an extra charge for aerating and over seeding, but insisted the back yard not be done and I want contacted before they do the work. I receive notice August 15th in the afternoon that they have done the work. While I'm not lawncare professional this seems VERY early in the year to put down seed. We have at least another month of high heat, heavy sun days, not to mention the birds haven't headed south. Oh, and they did aerate the back and I have no idea how they missed the buried satellite line running from the dish to the house. We call and complain. They tell use they will be out Tuesday or Wednesday the next week to talk with us. Then nothing for a week. We call again and they schedule an appointment the following Monday. My wife waits at the house all day ... nothing. We are still waiting to talk with a representative, but I doubt there is anything they can do that will salvage me as a customer of theirs. TruGreen started off 5 stars, but within a year is 1 star at best.

Very dissatisfied with this company. Poor customer service. Major communication problems and no one interested in talking to me about my concerns. This spring I called and asked them not to treat my lawn so I could plant grass seed. My lawn was treated anyway. When I called to called to complain, they apologized and said that the lawn tech person must not have gotten the message. They explained that there is a new computer system and it has a few glitches. I was unwilling to pay for the service, but was told that I'd need to speak to someone higher up about this. A message was left for the manager to call me. No one ever called me. I called and left messages six times. No response. Finally, I reached someone who saw the record of my phone calls and apologized and told me I would not be charged at all. A second incident occurred a couple of months later when I wanted someone to come out and treat weeds. No one came on scheduled date. I called again. Computer glitches were blamed again. No one came on second scheduled date. I called again and told them how dissatisfied I was with the poor communication and lack of response to my calls and complaints. Each time I spoke to someone they had a complete record of my concerns and attempts to communicate with the company. Each person promised to "escalate" the matter and assured me I would receive a phone call from the manager. My weeds finally were treated; 2 weeks after my initial request. I have never received a phone call from anyone. The only thing I received was a mailer about a price increase.

I used them over the last three or four years and I didn't like them. They constantly wanted to sell me additional services even when I expressed my opinion that I wanted only the basic service and nothing else. They would come out and they would write up this little hand sheet and I could never read the handwriting, so I would have no idea what they were saying to me and when I would call them, they would have to get back to the technician. The other thing was they messed up my billing repeatedly and I finally had to just send them do not come on my doorstep letter. I noticed that they were spotty with the service. I would watch them when they came out sometimes when I was home and they would go and fertilize the whole lawn except the tree lawn.

In spite of their treatment of my grass and trees I still had large dead patches of grass and a dead Norway spruce. When I asked why they died all they could tell me is it could be many things and so I should buy more of their services. The dead grass problem had been going on for several years and they had done at least 13 fertilizer treatments. Out of desperation I sent 2 soil samples to a local lab who reported to me that it was no wonder that I was having difficulty growing grass since the soil was extremely low in phosphate. He also informed me that the local lawn care companies(He didn't name any) typically use inadequate amounts of phosphate. When I looked back over my previous treatment receipts, sure enough two-thirds of the time they applied no phosphate. I'm no lawn care chemistry expert and I don't feel I should have to be to hire a lawn care company. I expect a lawn care company (or any service professional) to determine what I genuinely need before they sell it to me.

I feel they need to retrain some people that talk to consumers. I have taken notes and nothing makes sense. They have given me a lot of trouble and I would not recommend them to anyone. Managers were suppose to call several times and did not. And the first visit NO ONE came that day. I could of ran errands, but I wasted my time. they should give me a big discount.

The flyer that we had fetured on specific service person on it, so I contacted Shawn. He explained in detail the services they provided, and said that it was based off of need. When they came out, they performed the work while we were gone, and only one day later, you can see results in our yard. I would recommend True Green to anyone else looking for lawn services!