The philosophy of AXL Roofing is simple, Quality without Compromise. The application of superior grade materials and a stringent build cycle ensures a homeowner's peace of mind.
Description of Work: On Nov 23, 2014 I purchased the | | $49 for inspection of your roof by a roofing specialist and a $100 repair credit | Minor roof repairs to issues that can cause water infiltration | Caulking exposed nail heads on flashing | Maintenance or resealing around any unsealed pipe collars, exhaust fans/vents and chimney flashing (up to four penetrations) | Photos taken of any additional areas in need of maintenance and a plan of action presented | |They never replied until Dec 8th. They said theyu were on route Dec 9th- never showed up! | |The I contacted them again after Christmas, they finally showed up sometime after Christmas but before new years. He walked out back - looked at my small roof repair problem, said I needed a whole new roof on that particular room (sunroom 12 x 20) The roof was only 10 years old.... |said it would cost approx $1500. I agreed to the price although I thought it was over kill for the particular little leak...He said he would be back the next week.. - Never heard from him again.. I would really like my $49 back!! |
Rating Category
Rating out of 5
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$50
John O.
02/2015
5.0
fencing
+ -1 more
unknown
Description of Work: He repaired some minor problems on my roof. His responsiveness was partly my problem because I had provided a wrong phone number.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Jim D.
12/2014
2.0
fencing, remodeling, home remodeling
+ 1 more
unknown
Description of Work: On Top Restoration was sadly not "on top" of our bathroom remodel. I say sadly because the owner, Ricky is a nice guy to work with and tries to get his guys to do things right. But my sense is that many of his guys are subs who don't share his desire to get the job done right. We gave them extra work asking them to two baths not just one. But it took them from August 5 to October 20 to complete the job and I had to get in touch with Ricky repeatedly to insure the work got done and done well. So while I like Ricky I can't recommend his company to anyone. Sorry.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
2.0
responsiveness
4.0
punctuality
2.0
$5,700
Response from AXL Roofing
Thank you for your feedback. I apologize you weren't satisfied with the timeliness of the work. We brought it to your attention of the surprises we found once work began. The cement & lath flooring which took additional time to remove and then add additional sub flooring to raise the floor back up. Painting of the bathrooms was also added AFTER the floor & bath enclosures were complete. That became a lengthy task as the multiple layers of wall paper was so difficult to remove, we decided it was less expensive, faster and would yield a better finished project if we just installed all new drywall. Which included taping, floating, texturing and paint. For two bathrooms, that process alone added nearly 10 days to the original estimate. That was a task that we weren't prepared for scheduling wise and it took a couple extra days to obtain materials and have people there to do the work. Adding work towards the end of a project is always tough because we run tight schedules between jobs. We did run into a scheduling conflict with my tile installer which only added two days if I recall correctly. However, the tile was complete in two days when I had anticipated at least three days for TWO full bathrooms.
Robyn M.
10/2014
1.0
fencing, siding
+ 0 more
.
Description of Work: I called to have a bid done on a bathroom remodel, the owner was prompt to come out stayed for an hour or so and we talked, a week went by I never heard a word from him. I text him regarding status and he said he was behind on a couple of jobs and would get something to me that evening. I never received anything, three weeks have now gone by and I never have heard a word from the guy. I've obviously moved on and found someone else.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Michael M.
07/2014
5.0
fencing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jean S.
06/2014
4.0
fencing
+ -1 more
unknown
Description of Work: Inspected roof
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$99
Bob K.
06/2014
5.0
fencing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$99
Richard S.
06/2014
1.0
fencing
+ -1 more
.
Description of Work: They never scheduled, would like refund
Rating Category
Rating out of 5
responsiveness
1.0
$99
David J.
05/2014
3.0
fencing
+ -1 more
unknown
Description of Work: They never send to me the quote for the job
Rating Category
Rating out of 5
professionalism
3.0
responsiveness
1.0
punctuality
3.0
Response from AXL Roofing
Thank you for your review. Our records indicate that an estimate was emailed on 05/14/2014 @ 9:15am. We apologize if you did not receive it. On Top Restoration does not practice extensive follow up policies as we've noticed that much of that time and effort results in little to no positive outcomes. Customers that have decided to use other contractors or decide not to proceed with us for their home improvement or repair needs, rarely return calls or emails. We have also noticed that many people express an annoyance when they are called even as a follow up. We sincerely apologize for any inconveniences that we may have caused. If you have not had your roof or drywall repaired, we would still love to assist you. Thank you Ricky McGrath 832.377.6013
Jan M.
05/2014
3.0
fencing
+ -1 more
unknown
Description of Work: I purchased a "deal" for gate repair. I had 2 gates that needed to be adjusted so they would open and close. He adjusted one and then said the other one required more than the "deal" would cover. He told me he would come back and fix the 2nd gate for $200 and that he was trying to get his own business going instead of working through this vendor. He did come and the repair was done quickly and done well; however, it was not something that I should have had to pay extra for. Not pleased that this happened.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$99
Carolyn B.
05/2014
5.0
fencing, driveway gates
+ 0 more
unknown
Description of Work: On top restoration offered a deal on fence maintenance. They fixed my gate latches and aligned them. They continue to work well. They also included replacing 6 fencing boards and my fence looks nicer. They were prompt and courteous and professional. I will use this company again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Jennifer J.
04/2014
5.0
drywall, fencing, remodeling, roofing, sunrooms
+ 3 more
unknown
Description of Work: Replaced sunroom roof and repaired ceiling damage in sunroom. Replaced all vent caps on main roof and inspected main roof for damage and needed repairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Cindy P.
03/2014
4.0
fencing
+ -1 more
unknown
Description of Work: Fixed some posts and slats in our wooden fence. Initial contact was good. The follow up was delayed until we pushed. The work was well done in the end.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
2.0
punctuality
3.0
Yes, I recommend this pro
$99
Jeffrey M.
03/2014
5.0
fencing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
MARGARET P.
02/2014
5.0
roofing
+ -1 more
unknown
Description of Work: I bought a big deal for $99 for Roof Tune-Up and Inspection. He did a great job.
Rating Category
Rating out of 5
Yes, I recommend this pro
Connie P.
08/2013
1.0
fencing
+ -1 more
unknown
Description of Work: I bought the coupon and provided an email and phone number but never heard from the provider.
Rating Category
Rating out of 5
Response from AXL Roofing
I apologize that our responses were not received. We did verify that messages were sent and phone calls were made to the email and phone number on file with Angie’s List. Our primary service area is Northern Harris and Southern Montgomery Counties. We did attempt to notify you that you were so far out of our service area; 60+ miles, that it would be difficult to serve you in a timely manner. In addition, We did offer you the opportunity to still utilize the Big Deal promotion as a good faith gesture, however you declined.
Elisabeth G.
05/2013
5.0
fencing
+ -1 more
unknown
Description of Work: Ricky and helped repaired my fence that had been damaged by my dog, in a rainstorm! Thy replaced two 2x4's and ten planks and even shored up a lose spot. They did a great job and I would highly recommend them!
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from AXL Roofing
Thank you for the opportunity to repair your fence! We greatly appreciate it and look forward to assisting you in the future.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutter Cleaning,
Roof Cleaning,
Gutters,
Water & Smoke Damage
FAQ
AXL Roofing is currently rated 4.6 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
AXL Roofing accepts the following forms of payment: Check,CreditCard,Financing Available,PayPal,Zelle
Yes, AXL Roofing offers free project estimates.
Yes, AXL Roofing offers eco-friendly accreditations.
No, AXL Roofing does not offer a senior discount.
Yes, AXL Roofing offers emergency services.
Yes, AXL Roofing offers warranties.
AXL Roofing offers the following services: Roof Repair & Replacement, Gutters