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Colony Air Conditioning & Heating

4.8(
87
)

Heating and Air Conditioning

About us

Call us for all your Hvac needs. You can receive faster service because we are centrally located. You can feel safe and trust our employees because they are background checked and drug screened. All of our employees are true employees. We do not use sub contractors. Even our installations are performed by our own employees for more exacting standards and higher quality control. Our satisfaction policies, warranties and guarantees have been established to provide our customers peace of mind in knowing that should a concern arise, we will do whatever it takes to ensure a positive experience up to and including a full refund. We appreciate your consideration of our company and look forward to working with you in solving your heating and air conditioning needs. Please call or click now for easy scheduling. 972.625.0639. Thank you --Katherine Everett, owner. Additional phone numbers - 972.245.6630, . Additional contact name - Larry Everett.

Business highlights

48 years of trusted experience
Emergency Services Offered

Services we offer

Air conditioning & heating repair & sales and installation of new equipment, air purifiers & UV light systems to allow for healthier indoor air, filter sales, duct repairs, coil cleaning, carbon monoxide testing, tune ups & check ups. Get discounts on all repairs with maintenance agreement! We offer 5% senior discount on repairs (discount not valid on replacement equipment).

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.887 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
7%
3
0%
2
1%
1
1%
Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Write a review
Showing 76-87 of 87 reviews
Chuck S.
06/2016
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Lisa K.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
KEVIN H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gregory C.
01/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lorraine V.
08/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced A/C unit outside. Very responsive to need for cooling during August heat wave. Expedited service call & got the proper unit from the distributor. Pleasant office person & immediate accessibility to answers.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,700
Michael F.
05/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They serviced air conditioners in my home. they took care of an original builder install mistake and seasonal maintenance. 2 other repairs over the years were always done quickly and at a reasonable price. I will continue to use this company for my air conditioner needs. Very professional and reputable
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jun L.
03/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced gas furnace. Prompt professional service.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Richard S.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Service A/C units so that they would work. Stopped on on Sunday morning.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$550
Devon H.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: This was a complex A -coil replacement, which had to be matched to a 10-year old condenser. Other AC firms proposed full replacement. Colony performed service for $1000 less than next lowest bid.
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$1,900
Tanya M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Repaired heater
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$124
Deb S.
03/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mia I.
07/2009
2.0
heating & air conditioning/hvac
  + -1 more
They fixed the problem
Description of Work: They quoted me, a woman, much more for the service needed. Unbeknownst to them my husband used to do A/C and advised them that some of the "extra" they were charging was actually included in what they were suppose to do...so they did change their tune after that. I have had others tell me the same. I definitely will not use them again
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Colony Air Conditioning & Heating
This was the first time we serviced this person. They had moved into a home owned by a previous customer. A new outdoor a/c was installed for this previous homeowner a few months earlier. This new homeowner called because the ac was not cooling. We diagnosed that the TXV (thermostatic expansion valve) located in the attic was not working properly. We quoted a price to replace the part. They thought that the txv repair should have been under warranty because we had installed a new outdoor unit several months back. We explained that the txv was the original txv that came with the house and since it was not part of our installation of the outdoor unit, it would not fall under our warranty. So yes, there would be a fee to change out the txv. I'm not real sure what this person meant by charging "extra". If we charge extra for something, we let the customer know why there would be an extra charge. In this case, there were no extra charges. All the charges were for legitimate, needed repairs. We charge for services based on a national pricing repair guide. Each repair has a specific price. However, because this customer was upset and dissatisfied and felt they shouldn't have to pay anything, we agreed to do the job entirely at no charge. The reason we did the work at no charge had nothing to do with whether the husband used to do ac work or not. We weren't trying to pull any wool over their eyes. We weren't admitting that we did anything wrong. The only reason we did this work at no charge was to try and satisfy this upset customer. So, we replaced the part, the customer got cooling, the customer paid nothing, we did the work for free, and we still get punished with an F on Angie's List. I'm at wits end. I don't know what else we could have done. This person never paid a dime, not even a minimum service call. I will say that I am thankful that 99.9% of our customers love us. Over 500 written compliments from our customers are received every year. Our goal is to serve our customers to the very best of our ability each and every time and I personally pledge 100% satisfaction. Sincerely, Katherine Everett

Contact information

4805 S. Colony Blvd, The Colony, TX 75056

http://www.colonyac.com

Service hours

Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded
Insured
Licensed*
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning

FAQ

Colony Air Conditioning & Heating is currently rated 4.9 overall out of 5.

Monday: 12:00 AM - 11:30 PM

Tuesday: 12:00 AM - 11:30 PM

Wednesday: 12:00 AM - 11:30 PM

Thursday: 12:00 AM - 11:30 PM

Friday: 12:00 AM - 11:30 PM

Saturday: 12:00 AM - 11:30 PM

Colony Air Conditioning & Heating accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Colony Air Conditioning & Heating offers free project estimates.
Yes, Colony Air Conditioning & Heating offers eco-friendly accreditations.
No, Colony Air Conditioning & Heating does not offer a senior discount.
Yes, Colony Air Conditioning & Heating offers emergency services.
Yes, Colony Air Conditioning & Heating offers warranties.
Colony Air Conditioning & Heating offers the following services: Air conditioning & heating repair & sales and installation of new equipment, air purifiers & UV light systems to allow for healthier indoor air, filter sales, duct repairs, coil cleaning, carbon monoxide testing, tune ups & check ups. Get discounts on all repairs with maintenance agreement! We offer 5% senior discount on repairs (discount not valid on replacement equipment).

Contact information

4805 S. Colony Blvd, The Colony, TX 75056

http://www.colonyac.com

Service hours

Monday:
12:00 AM - 11:30 PM
Tuesday:
12:00 AM - 11:30 PM
Wednesday:
12:00 AM - 11:30 PM
Thursday:
12:00 AM - 11:30 PM
Friday:
12:00 AM - 11:30 PM
Saturday:
12:00 AM - 11:30 PM