Response from Blount's Speedy Rooter
Hello [member name removed], I am very sorry that you had a bad experience. We work diligently to ensure that our phones are answered. We feel it is so important to be there when our customers need us that we have four dedicated phone lines answered by a minimum of two personnel from 8am to 6pm, and then our dispatching staff rotates an on-call phone between three people to make sure that we're there for any emergency, any time. All of this is to make sure when you call our family company, you get to talk to a live person and never an answering machine. Your plumbing doesn’t have any off time, so neither do we! In addition to our 24-7 support staff for 365 days of the year, we have very detailed call logging software that records phone number, line called in on, call duration, and how many times it rang before getting answered. We have referenced your name in our data and have no results, but we have no other way to research this problem in an effort to rectify this shortcoming. I see from your address that you're about 3.5 hours away from the Killeen, Belton, and Temple, TX area, which is our normal service area. If we could find out what phone number you called (we have several, each routed to a special line), and what time and date you called on, it would help us find out why your request for service went unanswered. I pray that we can gain some information from you that would allow us to see where we missed the mark. Only then can we improve our system to prevent this in the future. Our goal is your 100% satisfaction. What can we do to leave you with a better impression of our family business that has taken nearly 34 years to build? Sincerely, Nick Blount General Manager & Third Generation Blount’s Speedy Rooter, LLC. Trusted Plumbing and Septic Service since 1980!