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Lone Star Floors

Flooring Sales and Installation, Hardwood Flooring Sales and Installation, Ceramic Tile,

About us

Lone Star Floors is a family owned and operated company since 1988; we carry a large selection of Carpet, Tile, Hardwood, Laminate, Area Rugs and Granite counter tops. We highly value your complete satisfaction with our products and service. Our philosophy is very simple; if you are pleased with your shopping experience, we are confident you will share it with others and continue to use Lone Star Floors Family for all your floor covering needs. LONE STAR FLOORS Family is BBB Gold Star Awards, Certified Installers; we are a Shaw Design Center, Mohawk Color Center, Stainmaster Master Gallery, ASID Partner. Our pledge to you as an authorized bearer of The Carper and Rug Institute seal of Approval, Provide expert assistance from qualified personnel Offer products from manufacturers who share our commitment to customer satisfaction Be responsible for quality installation service that we provide If you are not satisfied with your purchase, we will strive to correct any problem in a timely and courteous manner Lone Star Floors Family Code of Ethics: ADHERE TO THE FOLLOWING STANDARDS: 1. Excellent Customer Service 2. All work performed will meet or exceed Standards of the industry. 3. Full disclosure of all risks and costs associated with your service (to the best of our knowledge). 4. All terms and conditions fully specified in writing and adhered to (unless beyond their control). 5. All changes, deviations and amendments to original contract must be in writing and accepted by customer. 6. No advance payments required except under the following conditions: - Reasonable fees for estimates and so- called trip charges. - Materials are ordered in the name of the customer and payment is applied to order. - Materials are delivered. - Work has started. - Lone Star Floors Family and Consumers come to private agreements to meet particular needs and feel completely comfortable with the arrangement. - Lone Star Floors Family: Adhere to the BBB code of ethics standards.

Business highlights

29 years of trusted experience

Services we offer

Carpet, flooring, hardwood flooring, ceramic tile, laminate sales/installation, counter tops, Kitchen & bathroom remodeling, Painting..

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.642 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
14%
3
2%
2
2%
1
10%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.5
responsiveness
4.6
punctuality
4.4
Showing 26-42 of 42 reviews

Walter M.
03/2016
3.0
flooring contractor
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5

James W.
06/2014
5.0
flooring contractor, hardwood floor
  + 0 more
unknown
Description of Work: Put in hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Howard D.
05/2014
4.0
flooring contractor
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$4

Kavan M.
01/2011
5.0
hardwood floor
  + -1 more
great
Description of Work: hard wood floor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$8,000

Ramesh M.
08/2010
5.0
hardwood floor
  + -1 more
It went well.
Description of Work: They installed some flooring for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

John A.
06/2010
5.0
hardwood floor
  + -1 more
We gave a deposit and he is going to buy the wood. Phase 1 starts on Thursday 10 June 2010. We will let you know after it is completed how our experience was. But at this time, we are extremely happy with this contractor. (Updated, 6/16/10) Excellent. Very professional. Mr. Zyad was very knowledgeable of the product and techniques. We decided on the floor type and color and he purchased it. The crew showed up on time and proceeded to remove the furniture, remove the carpets and install the wooden floors. They worked well and in a timely manner. Very well done. My wife is happy !
Description of Work: Met with representative on 01 June and he agreed to return with wood floor samples on 02 June. He arrived on time with samples, and we discussed our requirement. He prepared an estimate on the spot and we agreed on a start date on 10 June 2010. Work will be done in 2 phases: Phase 1 (10 June 2010) - remove dining room carpet and replace with TEAK wood. Phase 2 (sate to be confirmed) - remove carpet in living room, master bedroom and adjoining closet and replace with TEAK wood. Note: the dep[osit provided was 50% of Phase 1 cost, but included the procurement of all the required TEAK to perform all phases of work (plus some spares..). Representative was extremely knowledgeable and provided significant input to your decision-making (though he did leave it up to us to decide what we wanted to do). (Updated, 6/16/10) Remove carpets in dining room, main jiving room, main bedroom and closet. Replace with TEAK hardwood floors

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

Mark B.
06/2010
5.0
flooring contractor
  + -1 more
They are very professional, answered our questions and gave us a variety of samples to take home. They didn't pressure us, at the end of the day their quote just wasn't as good as another company.
Description of Work: Lone Star Floors gave us an estimate for tile and hardwood in common areas, kitchen and office.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

John A.
06/2010
5.0
hardwood floor
  + -1 more
We gave a deposit and he is going to buy the wood. Phase 1 starts on Thursday 10 June 2010. We will let you know after it is completed how our experience was. But at this time, we are extremely happy with this contractor.
Description of Work: Met with representative on 01 June and hje agreed to return with wood floor samplkes on 02 June. He arrived on time with samples, and we discussed our requirement. He prepared an estimate on the spot and we agreed on a start date on 10 June 2010. Work will be done in 2 phases: Phase 1 (10 June 2010) - remove dining room carpet and replace with TEAK wood. Phase 2 (sate to be confirmed) - remove carpet in living room, master bedroom and adjoining closet and replace with TEAK wood. Note: the dep[osit provided was 50% of Phase 1 cost, but included the procurement of all the required TEAK to perform all phases of work (plus some spares..). Representative was eextremely knowledgeable and provided significant input to oyur decision-making (though he did leave it up to us to decide what we wanted to do).

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter E.
08/2009
5.0
hardwood floor
  + -1 more
Things went well despite the flooding in surrounding area. They did start work in all areas at once so that we had very few areas on which to live while the work was being performed. Staff at the show center were a bit "uninterested" in talking with me until a real estimate was performed, however all other flooring centers treated me the same. Once estimate was perfomred all involved were punctual. At teh end of each day the job site was cleaned up.
Description of Work: Remove floor tile, carpeting, and wood flooring and replaced all with hardwood flooring.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$28,000

David T.
01/2009
4.0
hardwood floor
  + -1 more
The floors look great. The work started in mid-December and is not yet been completed. We gave up on them doing the custom transitions and have requested a reduced price to hire an outside carpenter to do the transitions. The staff consistently showed up late to do the work and so the basic work took longer than expected. They seemed to never finish all that they could, but we would often find that the trim or the closets had not been completed. They were not very tuned in to the inconvenience that having almost all of the floors done at once caused and we had to ask them to finish up enough for us to take the furniture out of the garage where it was stored for over a week. After most of the work had been done they became hard to reach and I could not get the last bit done. That is when we gave them the option to give up on the custom transitions and just finish up, which they are schedule to do this week.
Description of Work: Replacement of water damaged floors, wood laminate & carpet, with bamboo wood floors, about 200 square feet. This required pulling up the old floors, resealing the cement and putting down the wood floors and trim. We were not happy with the way the trim was designed that came with the floors for transitioning from the wood to tile (kitchen & baths) and so asked for some custom transitions for this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$9,000

Thomas B.
09/2008
5.0
flooring contractor
  + -1 more
We visited the store in Sugar Land to select the flooring. We were allowed to take several samples to the house to view. The owners came to our house to measure on a Saturday. The installation was completed over two days. All waste materials were removed, the new floors swept and treated to complete the job.
Description of Work: Installed hardwood flooring in our dining room and office. Removed old carpeting and floated the concrete floors as needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$4,000

Daniel P.
08/2008
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor, plumbing, home remodeling
  + 4 more
I received this quote for an extensive floor replacement of my 1444 sq. ft. house that included replacement of bathroom vanities, faucets and toilets (No faucets, vanities or toilets included in pricing above). I liked this contractor because they included everything in prices (And a friend of mine recommended them). All the flooring activities went well and were high quality and workmanship (The wood work was excellent, the rest was ok). The only flaw was that the wood they provided was not the one I selected, but I caught this on time. The plumbing associated activities were extremely poor. Their plumber had to go more than three times (different days) and he did not even supply a few screws that were missing one day. I had to install a couple of safety bars and the price was increased by $500! They were not even installed properly. I would recommend this contractor for flooring only.
Description of Work: Replaced vinyl flooring in kitchen with ceramic. Replaced carpet in studio, living room and stairs with engineered wood. Replaced carpet in two bedrooms. Converted one tub to shower and replaced vanities, toilets and floors in two and a half bathrooms. Grades reflect the overall job.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$20,000

CHRISTOPHER R.
06/2008
5.0
hardwood floor
  + -1 more
I had gotten three different estimates and this company gave us an excellent deal. They were hardworking. To make it convenient for us, they worked all weekend! They moved the bedroom furniture for us. They cleaned up and did not leave a mess. I am going to call them again to floor the remaining bedrooms.
Description of Work: I hired this company to install hardwood floors on our stairway, very long hall and the master bedroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

KIRSTEN L.
06/2007
5.0
ceramic tile, countertops, marble & granite
  + 1 more
I loved having them perform the work for me. All the workers arrived on time and there was never a mess to clean up, when they were done. There was a very small part of the tile that was missing and as soon as I made them aware of it, they immediately sent someone out to fix it right away. That says a lot about these people. They are just great.
Description of Work: I had them remove the old hardwood flooring in my home and replaced it with new tile. This job included the backslash and new granite countertops. The size of the job was about 500 square feet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,300

KERRI S.
02/2006
5.0
hardwood floor
  + -1 more
Lonestar Flooring was the best bid in town. I did shop around, and they had the best selection and the best price. I thought that they had a large show room and carried all different types of flooring. Their customer service is the best around. I feel that my flooring looks great, and I have not had any problems with any of it.
Description of Work: They removed the old tile and installed new hardwood flooring in my kitchen, dining room, and entry way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

12/2005
5.0
hardwood floor
  + -1 more
Lone Star Floors employees worked quickly and were in and out in two days to complete the project. I had them came back and fix a few minor flaws, which they did at no cost. I have used this company for over ten years and I will continue to use them whenever I need new flooring installed.
Description of Work: Lone Star Floors removed carpet in several rooms in our house and installed new hardwood flooring in the same areas.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

02/2004
4.0
flooring contractor
  + -1 more
CARPET INSTALLERS WERE HERE EARLIER THAN WHEN THEY WERE SUPPOSED TO AND WORKED VERY HARD.
Description of Work: LONE STAR FLOORS INSTALLED MY 20 X 20 FT ROOM. I CHOSE THE COLOR AND EVERYTHING. I ALSO CHOSE THE DATE FOR INSTALLATION.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$325
    • 1
    • 2(current)

Contact information

10009 S Hwy 6, Sugar Land, TX 77498

www.lonestarfloors.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 5:30 AM

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile,
Kitchen and Bath Remodeling,
Countertops and Backsplashes,
Carpet Sales and Installation,
Marble and Granite,
Plumbing,
Hardware & Home Improvement Stores,
Floor Cleaning and Waxing

FAQ

Lone Star Floors is currently rated 4.6 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 5:30 AM

Lone Star Floors accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Lone Star Floors offers free project estimates.
No, Lone Star Floors does not offer eco-friendly accreditations.
No, Lone Star Floors does not offer a senior discount.
No, Lone Star Floors does not offer emergency services.
Yes, Lone Star Floors offers warranties.
Lone Star Floors offers the following services: Carpet, flooring, hardwood flooring, ceramic tile, laminate sales/installation, counter tops, Kitchen & bathroom remodeling, Painting..

Contact information

10009 S Hwy 6, Sugar Land, TX 77498

www.lonestarfloors.com

Service hours

Sunday:
Closed
Monday:
9:00 AM - 7:00 PM
Tuesday:
9:00 AM - 7:00 PM
Wednesday:
9:00 AM - 7:00 PM
Thursday:
9:00 AM - 7:00 PM
Friday:
9:00 AM - 7:00 PM
Saturday:
9:00 AM - 5:30 AM