Houston Village Appliance Repair

Excellent.

Prompt, helpful and professional!

Nice and quick.

Great. Frank was great.

dishwasher control panel replaced

Well, courteous and prompt service

In and out and job done

Very well. Frank followed through until the job was done. He never gave up and kept at it until he now has it running beautiful.

Service rep called promptly and appointment was made. Repair technician showed up on time and quickly diagnosed and repaired the problem.

This repair is a difficult one. Frank diagnosed the problem. I ordered the part and he came out and did the repair. I’m really appreciative to him for a fair price and a good job.

They were on time and called before they came. They cleaned up after themselves and checked out the new microwave to be sure it was properly working. They even sat the clock. When they finished they made sure I knew how to work it, too. I was very pleased with their work. They were quick, neat, courteous and professional. I will certainly use them again.

From my first phone contact at 11am I was very impressed since most companies with a promotion for a service call, you can never get them timely. The technician showed up shortly after 1pm, did his analysis and submitted the part for quote. He then came back in a couple of hours, before 430pm my fridge is running normal and more than three months issue got resolved. They use original part and carries warranty, the price is reasonable (35 diagnostic + 157 part+repair) I wish I had found them earlier

Going good

Very well. And while he was there, he looked at my wine cooler as well. Could not be fixed due to the lack of available parts (Out of service) but at least I know what I need to do next to replace. it.

Great! Service person Frank was professional diagnosed the problem, wen and got the required part and installed. He even cleaned up the water from the leak. Very fast response and came out the day I called.

Frank was the technician who came out to service my Samsung dryer. He arrived at the scheduled time (5 min early actually) and diagnosed the problem quickly. The heating element needed to be replaced, but unfortunately he did not have it with him and had to go pick it up from a colleague. When he returned, he completed the job in a very timely fashion and confirmed that the dryer was working appropriately. Throughout my interaction with Frank, he was very friendly and willing to answer my questions and give practical advice as well. My only complaint was that I received an initial over-the-phone quote of $150-200 based on the nature of the problem (likely need to replace heating element), my sister had the exact same work done on her dryer a few months ago for $175, but I ended up being charged ~$300 for the work. They said the Samsung manufactured part was a bit more expensive.

Bad experience with this company. My freezer was not getting cold. I called them and set-up an appointment. The repair guy came out my husband and I were told that the fan needed to be replaced agreed to the repair at a cost of $289.00 was told with 24 hours the freezer should be back to normal, after 24 hours freezer was not cold actually was getting worse along with the refrigerator now is not cool, called them back he returned to say now it’s the condenser that needed to be replaced at a cost of $165.20 so again agreed to have it replace (refrigerator is only 6 yrs old) so ok..but after another 24 hrs of waiting nothing is working called them back again and was told ok will have someone come out at 5:00 PM..After waiting until 5:20 PM I called to inquire if anyone was coming out and was told it’s the compressor and would cost $400.00 yes $400.00 without checking anything at this point I didn’t trust them and asked for a refund i’m still waiting on that. Called a certified GE repair man who diagnosed the people with a computer and was told it was the sealed system failure. So people be aware of this company I don’t think he was certified like that claim to be.

Extremely well. The service provider was polite prompt and efficient.

Great. They showed up on time. Quickly determined what was the problem, bought the supplies, and fixed it. Amount charged $128 was reasonable.

It was a good experience working with Houston village Appliance. Easy to fix appointment And tech was generally good.

The Houston Village Appliance guys (Frank Tovar) were the only positive part of the experience. 1) Originally purchased from Lowes 2) Lowes did not show at requested time for delivery 3) After rescheduling Lowes inexplicably cancelled the order 4) Ordered from Home Depot 5) Upon delivery by Home Depot, was informed they could not install because original oven was hardwired and thus needed a new electrical outlet 6) Electrician came by twice to try and install new outlet but could not due to placement of gas line he did not want to mess with 7) called Houston Village Appliance and they removed old oven, installed new outlet and installed new oven, and even found from a local supplier a part Home Depot did not include in the original purchase (HD said they could get it for me in 5-7 days). I paid Houston Village Appliance for that part after becoming thoroughly disgusted with performance by Lowes and Home Depot. Houston Village appliance also hauled off old oven

It went well. I thought they did a great job.

The company was good. We were happy with the service.

They were professional and polite. They were on time .