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"great job"

"If this isn’t the most unprofessional company I’ve ever dealt with, they Definitely have 2nd place tied up! Hired them in February 2024 to service my lawn to include all fertilization needs and control lawn pests. After several months of treatments, large areas in the lawn appeared to be dying. I reached out the them concerned and requested someone come out to take a look and get the problem under control. I get a call from Matt insuring me that he is a turf specialist and will come take a look. Later that same day I get a text from him requesting pictures of the lawn so that he would have an idea of what he might be up against. Next day or two he came out and agreed that it was something that they were doing which was causing these large areas of my lawn to die. He verbally stated that they would treat my lawn for free until the problem was resolved and my lawn was back the way it was prior to these dead spots and from that point forward we would be back at them providing service and me paying for those services again. The free treatments started about August or so of last year so we weren’t far the Bermuda grass going dormant. They came and treated a few times that were free of charge and then there were a couple that i got charged for. After noticing the charges i would call to remind them that these were temporarily free until my lawn was fixed and they would read the notes on my account and agree that i should be refunded and I was. The last time they treated my lawn was this past January 2025. I was charged and I again called and requested a refund along with a request that I get a call from the branch Manager whom at that time was Michael . The next day i got a call from their customer service stating that they had gotten the request for the branch manager to call me and that he would be calling me the next day. Did not get a call from Michael the next day, but did receive a call from their customer service department stating the same thing as the day before, that they had gotten the request from me to have the branch manager to call me and that he would be reaching out to me the next day. I was then asked what were my concerns and i stated that i was past ready to get a resolution to all this. Then i was told that my account had been terminated and that it would never be reinstated. I asked why and they told me that I had called it to cancel the account. I told them that absolutely did not happen and the guy argued with me about it. I again requested a call from Michael. Next day i get a call from their customer service again just for them to tell me my account was closed and would never be reinstated and that the branch manager had sent me an email stating so. I told them i never got an email and they said well, it was sent. I asked them to show me proof of the email and they said they couldn’t. I again asked for a call from the branch manager. Once again, next day i get a call from their customer service stating the same ole think about my account being closed and that Michael Spivey had sent me a registered letter stating so, which I never got. I again asked for proof knowing that those have to be signed for and again was told they could provide proof. Finally got a call form a gentleman named Faheem ( may not be the correct spelling), he told me that he was in the sales department at the Round Rock branch and he would speak to Matt and Michael and get back to me about was they were going to do. Matt had once before tried blaming the dead spots on the cottontail rabbits that live out in this area. I will agree that there are an abundance of cottontail rabbits in this area and there has been for a long time, so that’s nothing new. I told Faheem that it was without doubt not the fault of the rabbits as they have been in this area and in abundance for many years. And in fact that Trugreen was servicing this residence prior to us buying and moving into this house in Sept of 2018 and this lawn was beautiful when we got here and that same rabbit population was a problem then as well Almost forgot. During one of those conversations with one of their customer service people, they told me that they don’t do soil samples. That afternoon I was at home in the back yard when my girlfriend called and ask if I was at home because there was a Fedex delivery guy standing on our front porch. I was able to get out there and catch him. He stated that he had a package for me that had to be signed for. I signed, got the package and took it inside and opened it and low and behold it was a soil sample that had been taken at a Catholic church in Austin and instead of it be sent to the place to be analyzed, it was sent to me. It has just been one lie after another!"