Dempsey Family Electric of Texas

good she highly recommend

unknown

unknown

unknown

The first job literally took 7 or 8 hours. A couple of hours of sourcing the outlet problem, then a couple more to actually fix it (thank you, whoever did the bathroom addition, for taking shortcuts that turned out to be expensive and confusing for us). Then the other items on the list, the dryer thing was more complicated than expected, all of it required a couple of trips to get parts, etc etc. The clock just ticked away and I was sweating big time because we were looking at many hundreds of dollars by this point. Thankfully he took pity on me (and was not the fastest worker, so I would have been miffed if he hadn't done this) and only charged me for 4 hours. I tipped him well and that made up for what he wouldn't get paid by the company for reducing the hours he charged me. Their hourly prices are a bit high anyway, especially for a big job like this where it takes a ton of time to not actually do a whole lot. And it wasn't something they could quote out because so much of it was just diagnosis. Anyway, I was satisfied with that, ultimately, and appreciated the guy letting me hang around and learn some stuff. I'm a DIY n*** like that and learned a lot, and I think he was amused by a woman being so interested in all of it. :) And then one day, the power in our garage wasn't working. So I had them out again. This time, the area was isolated and it only took an hour and a half to find/correct the problem. The guy gave me a good solution for fixing it that didn't cost a ton and we did that. Much less painful than the first visit and yet another electricity mystery in our old house solved. Overall, I was happy with Dempsey, but as I said, i do feel like they are a bit expensive. I hired them before I had Angie's List, and next time I need an electrician, I'll probably see if I can do better price-wise with a smaller company, but I did feel like the guys who came out were hard working and cared about the job. It's really more of a price issue. I think hiring "an electrician" vs. hiring a company that contracts out electricians is probably a more economical route with no middle man to pay, but with a bigger crew, I was able to get someone out quickly both times, which has some value.

Arrived during the time window given and promptly began work and finished in a quick efficient manner.

One electrician came out in the morning. He spent 3 hours trying to find where the GFI reset button was and/or trace the lines. He called in a more experienced electrician to help. They wasted a lot of time wandering around the house together (we have a large house) because they did not have walkie talkies, so they were unable to communicate with each other. At the end of the day, they theorized that there was a junction box behind the dry wall. They insisted that our bathroom had been renovated and that we could not have ever used these plugs in the past. Since I had invested $900 to have them trace the line, I eventually had them come back to complete the work. The office sent a supervisor with the more experienced electrician. They arrived an hour late. Again, they did not have walkie talkies. These guys spent 2+ hours retracing the lines. Eventually they cut into the wall and found nothing. The final explanation was that the plugs had never worked and I needed a new dedicated circuit. [I was not charged for the retracing.] Unbelievably, I agreed to have them put in the new line. The following Monday, they arrived a hour late (after someone in the office said they'd arrive "momentarily"). When they arrived, they said they could not complete the work because of the weather. We rescheduled for the following day. They said they'd be there at 8:30, they arrived at 9:15. My housekeeper felt uncomfortable with them in the house, so we canceled. The office was very understanding.

I thought they were a little expensive, but, I know electricians are. The only major complaint I had about the work was the fact that after the service was provided one of the existing light circuit no longer functions. I used to be able to turn on my garage light from my house and now I can not do that.

I had issues with the technician who came out this time, and he was unwilling/unable to give me a quote when he came out. One of their service managers, Wesley, called back after I had submitted a complaint with the Better Business Bureau. He apologized, refunded my money from the initial service call, and sent a supervisor out to give me the quote that I originally requested, without issue. I am considering using their service again.

We canceled the day that they were suppose to come out. They were not responsive.

We have used them several times before and have had no problems. They are always so neat and in their uniforms. They are also polite. We like their work, but the price is on the high side.

I did not hire Dempsey to do the work because they could not give me any idea of how much money I would be spending, i.e., would it be a simple job for a few hundred dollars or major electrical upgrade costing thousand$$!

Very, very well. The young man doing the installation was on time, very polite, and got right to work. He found the problem, reviewed the options with me, and then went to get the replacement lamp. He rewired the lead cables, and made sure the light worked. He then cleaned up the yard of the various pieces of metal and wiring, and hauled them off. Very good work.

They were fast, reasonable, and courteous. I plan to use them again for some major electrical work at my house.

They didn't ground the box and when they connected the wires outside the house they wrapped them together and with electrical tape. It was storming in the middle of that night and all the lights went dim. I couldn't see that anything was wrong because it was on a blind side of my house. My neighbor saw that the house was on fire and he called the fire department. The wires caught on fire and were flying around and I call the electric company to have the wires reconnected and re-grounded.

Roger did an excellent job. He was prompt, courteous, knowledgable, and attentive to detail. He worked very hard to get the job completed on time. We felt comfortable that he knew what he was doing in this very critical job. There were some safety issues that he addressed.

When I called this company I was impressed with the knowledge of the technician taking my call. They were able to schedule a time right away to do my job. The electrician that came out did a great job. Both fans work beautifully. These fans were installed where lights previously existed. Fortunately my home had light boxes that supported a ceiling fan so that did not have to be added. The technician was able to install a switch on the wall that controlled both the fan and the light from the wall. I did buy this myself but the technician told me exactly what to buy. They also had a 10% off coupon in the back of the yellow pages. The technician was friendly, courteous and trustworthy. Great job!

We are a first time customer and were very pleased with the overall service. We placed a call on Saturday morning (for a non-emergency) and they were able to connect the cook top the same day. The amount charged was reasonable and we'll definitely use their services again.

This job wasn't exactly wiring the space station but the electrician did not come with all the parts that were needed. I had turned down a $475 turnkey bid from ARS because it seemed too high for such a simple job. I ended up paying much more for an hourly job where the guy apparently had no clue what he was doing. He had to leave and go to Home Depot to get parts. I had used Dempsey before to install ceiling fans and such and had excellent experience with them. They were the installation contractor for EXPO at that time. That may be the limit of their ability. My rating is based on their performance in my back yard project. Since I have found another excellent contractor from Angie's list, I would not call Dempsey again.

Dempsey was prompt in responding to my request for service. I called at 9 AM and was given a Noon to 3 window. The electrician arrived at 12:30 and completed the work by 5:30. He was polite, knowledgeable, kept me informed on what he was finding and offered options as well as money saving suggestions. He indicated that there was a coupon for 10% off in the yellow pages, and suggested that I purchase my own GFIC recepticals to save money. I will definitely use their service again.

Dempsey Electric does great work. They handle all of our electrical needs. We have used this company for years and have always been happy. That's why we called them again. We have referred them to other friends. They are very trustworthy. They have years of experience and make any job easy.

Dempsey Electric did a really good job. They were very dependable. They were quick to come to do the work when they were called. I think they came within one or two days. Their prices were rather expensive, but I believe that you get what you pay for. I think good service is worth the price. They assessed the problem and I have not had any more problems since it was fixed. They were very professional.

I used Dempsey Electric to do some wiring around my house and we were very pleased with the work that the service man did. We had some new wiring ran to put in our new exhaust fan and added some new wall outlets throughout the house. The electrician was very professional, punctual, and very knowledgeable in his field. I will certainly call them if I need an electrician in the future.

I am really happy to have light switches on both sides of the room, so I can shut off the lights on my way to bed and not have to walk across the room in the dark. Overall, the work was good, and I am impressed with the work they did.

A STORM TOOK OUT MY POWER LINE AND THIS COMPANY WAS ABLE TO GET TO IT THE QUICKEST. I WAS NOT IMPRESSED WITH THEIR WORK. IT SEEMED TO TAKE THEM LONGER THAN NECESSARY TO COMPLETE EACH TASK. I ALSO FEEL I WAS OVER CHARGED FOR THE WORK PERFORMED.