Whitaker Home Repair Remodeling

On October 7, 2011 I looked on Angie' List for a contractor to install 3 doors in my house. I found Whitaker Home Repair Remodeling and call the number listed between 8:30 AM and 9:30 AM. Had to leave a message as there was no answer. Briefly explained that I wanted 3 doors installed with hardware and a 4th door have hardware put on. I gave my name and phone number. Never received a call back.

two calls for estimates, no response

The experience was great. He was there on time every day. It was good quality work. He kept me informed on everything because there is always some discovery work and we came up with a fair cost on that. Some of that he should have known about and he took that upon himself, which I appreciated. I was real happy with him. He did a good job and that's why I having him start on the next one.

It went pretty well. This was my first experience hiring a contractor to do work of this magnitude. I know I missed some things in not looking critically enough, not noticing in the flurry of new stuff going in, or being pushy/nit-picking enough. Overall, I am very happy with what I now have: a walk-in shower, new flooring and countertop. After they had finished their work, I refinished the linen closet and bathroom doors. It all looks great. However, it doesn't stand close inspection in spots. Here are my findings once the glow of newness had worn a bit (it's still NEW to me): Inside of the vanity was left unpainted--I thought refinishing the vanity included painting the inside, too. Leaking hot water valve under the vanity; a cup was left under the leak Inkpen marks for the wall-mounted mirror at the mirror edges are visible. There are old, no-longer-used screw anchors visible under the new paint layer. There are a couple of nail holes left unfilled under the new paint layer. Ceiling/wall corners and wall/wall corners are un-textured. Found a couple dozen paint drops on the newly-installed shower tiles and floor tiles. Removed them. Can see the paint line/sheetrock joint in the ceiling where a rectangle of sheetrock now fills the space once created by a recessed light fixture. No texture on the joints. Found some stripped screw heads and mismatched screws in the shower curtain rod mounts. When hanging a bath towel on wall towel rack, I could hear and feel the mounts stressing/flexing sheetrock. Replaced the towel rack with better sheetrock screw anchors. I was bothered by the loss of a drawer in the vanity due to the contractor ordering a countertop with the bowl centered rather than offset to the left as in the original countertop. The bowl now interfered with the drawer in the upper-right corner of the vanity. When he discovered it, he and I talked about it. I feel like he steered me into giving up the drawer and screwing the drawer face to the vanity. A week or two later, I decided that the drawer, with some modification, could work. I removed the drawer face from the vanity. I cut the drawer floor to skirt the edge of the bowl under the counter. I made a 1.5" 'wall' along that edge to keep drawer contents from sliding out. The drawer works fine and I'm glad I decided to make it fit. But, the big question and one which I should have addressed at the beginning when I realized the sink was now centered was to press for a top with the sink offset to the left. But, that would have extended the remodel and by that time, I was ready for it all to be done with. :-) Mostly minor stuff (except for the countertop/sink issue), but things I would have expected a contractor to be sensitive to and fix before finishing the job. Then again, maybe my expectations are unrealistic this being my first contracting experience. About the middle of the two-week remodel, someone came to the door and offered to knock out the dents in my truck for $75 or something. Not having a truck, I knew he must be talking about the contractor's truck. The contractor spent about 30 minutes talking with this solicitor out on the driveway. I was amazed. He was dealing with someone else on my time and dime. Would I use him again? I checked the Yes box, but only if there were few alternatives.

Good price great job. The work is perfect and they were timely and clean

It went very well. They did a very good job. I don't remember the price of the service, but it was fair. They came out twice for 2 different jobs, one in the bathroom and one in the kitchen.

Bryan is very professional and very good. He is extremely reliable and his prices are very reasonable. He always completes all work promised in a timely manner and stands behind his work. His attention to detail could sometimes be better.

They were much better coordinated. One man came in and looked at what I wanted done and said he would call back with an estimate by sending an email. He did when he said he would. He covered all the things I wanted done. He was proposing to do all the things that I ask, but he did not have any suggestions as to what we should be doing or how we got to be doing it. He wasn't very creative as far as having ideas to suggest. The contractor that I went with to get the work done came in with a couple of ideas and offered some free extras.

Very well. We were very pleased. Given the number of times we've been burned by lousy contractors, working with Brian was a refreshing change of pace.

Outstanding! They are very professional and pay attention to the smallest details making a very fine finished job. Spotlessly cleaned up after them selves when done.

Brian was neat and thorough. He was very careful to clean up after his work. He made suggestions to us on the style/color of hardware for the cabinets and he was spot on. He showed us photos of what he proposed to do to reface our cabinets, so there were no surprises. My kitchen floor is really off level. Brian painstakingly cut several shims and attached them to the existing base cabinet tops to level them out for the countertop installation. He encountered several other problems because of the off level floor but he still made everything look good. He was punctual within 30 minutes of agreed upon time. If he was going to arrive late on any given day, he let us know the night before. He came every day from start of project to finish, except weekends. He did all the work - no subcontractors. Outside of Brian's fee, my other costs were for the light fixtures and cabinet hardware.

Brain conducted himself in a very professional manner- was quick to call back, punctual, thorough and provided an itemized estimate and invoice statement so that there were no surprises. He regularly requested review of his work while in progress to ensure he was meeting expectations and to offer suggestions that would make the project better in his professional judgement. He was very accommodating and it was very important to him to know you were pleased with the work. The job took much longer than expected but he did not falter in his commitment though he had other clients to service, and he left the place very clean upon completion. I will definitely hire him again! I look forward to the next project. I will have to get on a waiting list though, but it is worth the wait. He is just that good!

I would recommend getting an estimate from this company. They were timely and came out relatively quickly. They provided a timely estimate.

He was very professional. The price was reasonable. He did a good job and fixed the no post stairs. He was very professional. I liked the work he did for me. I would use him in the future if need be.

Brian worked with us very well. We really didn't know what we wanted it to look like. He provided ideas and pictures of previous work. We discussed pros and cons of various designs. How we were going to use the area and what aspects were important to us, like visible or invisible electronics. He came by several times to make sure he understood what we wanted. He e-mailed specs and drawings and was very responsive even though he had several other jobs going on at the same time. He was professional and friendly. The job probably took two days. He built everything off-site. In other words, there were no sawhorses and saws in our front yard. He even re-routed some electrical outlets to help out with the new shelving locations. This was done just a couple of days before Christmas.

He did excellent work. He was very neat and he was very skilled. He was punctual and cleaned up after himself. I supplied the fixtures, and what he charged for labor was very good. I would absolutely use him again in the future.

He responded quickly. The work looked nice when done. Some of the bath repair lost its finish after several months, but it still looks better than it had.

Overall the work was good. Working for himself, his time frames for jobs over lap.

I would, and have, recommended this provider to friends. I will also hire them again for future projects.

Went very well. Brian has high quality standards, especially for carpentry and painting, and we were thrilled with the quality of work. He worked steadily and communicated well with us throughout the job. His work was excellent and we will certainly hire him again for future jobs (in contrast to our previous two contractors).

He return calls when he finished when. price was as he quoted. The design was what we asked for. There wasn't on thing we would have him do differently.

He was responsive and very pleasant to deal with but we elected to go with another contractor.

Brian had to come in and redo the poor work that another contractor had done. He offered suggestions. We discussed how I would like it. He came to work every day and frequently worked late. He stayed until he had a job done to a quitting place. If he couldn't make it by a certain time he called or emailed me. We discussed how to redesign the closet. He gave suggestions and sent a picture and a diagram of how the proposed finished job would look. He respected my house and cleaned up his work materials every night. He never left a mess around. I was impressed with his work ethic! He was friendly and did his job as a professional. We had to leave town for a while during the process. But when we got back we contacted Brian and he came back and finished the job. We will hire him again and recommend him to everyone.

The water damage was due to hurricane. They removed and replaced some drywall. They also painted the area. The guy who got the work done was very personable and educated. He was punctual and got the job done at the time specified by him. He did a really great job. He was very professional and didn?t charge anything extra.

It went great. From beginning to the end, the workmanship and communication was superb!!