Cotes Mechanical

My house wasn't cooling and the company I usually use came out and told me I had an oil leak and I need a new unit ($12,000). I called this company for a second opinion and they won me over right away. I didn't have an oil leak - it was condensation from the humidity and I don't need a new unit. All he had to do was unclog the HVAC drain and my house started cooling right away.

The technections were professional and answered all my questions as they were installing the equipement. Cleaned up all the old equipement and halled it off.

The owner came in the day before and discussed the options with me of fixing the old unit or replacing it. I knew in time I was going to be needing a new system. After discussing the various types and brands with prices and signing the contract, he took down the names of my two fur babies and some of their behaviors, so that the workers were aware of them being in the house and would have to be careful with them, and not let them out. They worked very hard entire day to get my system installed. They cleaned up their messes they made and left my house the way they found it. The two that installed my units were very kind, professional and courteous. After I got home from work in the afternoon,the owner and his son came by several times to check on the two men installing the units. Everyone from the company was very kind, courteous and professional toward me. I was treated with respect treated like my opinion counted.

We were connected with this company through our contract with American Home Shield Home Warranty. They promptly contacted me to schedule an appointment, a competent technician came out to our home the next day and fixed the a/c problem.

Showed up when they said would. Got straight to work, were friendly, and cleaned up what little mess there was. The builder used a system that was under sized for the house. After cotes installed the correct size unit my electric bill dropped, and the system runs less. Just as they had predicted. So I'm very happy.

Everyone was very friendly and professional Cote tech came out initially and repaired broken heat system, prompt and efficient Foster later came out and presented a sales presentation and priced new system for whole house of heating and air conditioning arranged for next day service. so my new system will be installed tomorrow

The service was great! After determining that my very antiquated heating and air conditioner system was "shot", a representative from the Cote's Mechanical Company came on site to cover the different plans they offered, including cost. He also explained the details in such as way that I new exactly what I would be getting with each of the four options presented. Each of the plans also included affordable options in which to chose from. This is so important in this day and time. After the plan was selected, a very professional crew arrived on time as promised. The two techs worked very efficiently as a team non stop to complete job on time. If I had questions about the installment, the techs took time to explain the procedure. I was very impressed with the expertise, work performed, and the outstanding customer service Other strong points of the Company: 1. Identification of staff/marked company vehicles 2. License Staff 3. Required City Permits were pulled/inspections performed. 4. Fantastic Customer Service. The service company accommodated my busy scheduled. 5. Performed quality work, including a senior personnel performing a follow up quality check after the work was performed. 6 The techs were very respectful of your property as they worked, (floors, walls, etc). and they performed a great clean up when the job was finished.

From first diagnosis to completion was about 24 hours. Technician diagnosed the problem, ruptured coils. A representative came out and gave me several options. Repair the exiting unit, not advised as it was likened to putting on a bandaid when it needed a tourniquet. A single stage unit and a two stage unit. I chose the low end two stage unit. Workers were on site the following morning and completed the installation in about 6 hours. They cleaned up everything and even showed my how to set the new thermostat. The cost also included semiannual maintenance for 5 years. I would definitely recommend this Cote's Mechanical.

I like them. They were really good. The work they did was wonderful. They came out fast and replaced the whole system. They did a really good job. The technicians were very nice and pleasant people. They were very honest and gave us good options on what to buy. They gave good advice. They were wonderful.

Very well explained and the work is being performed in a timely manner. They gave us options that makes our house more efficient.

was really impressed by all the wonderful and knowledgeable service

Cote's was selected by our home warranty company to come out and assess a problem with our A/C not cooling. The issue found was a freon leak. Because our type of freon is being phased out, it is very expensive to come by, and our system is already 14 years old, so it was recommended we purchase a new system. That assessment made sense to us, as a bandaid only solves the problem for a little while. The technician made arrangements for their salesman to come give us details on what they could offer. Their salesman did not bother to look around in the attic to see what was existing and what would be changed, rather he set up his self-admittedly outdated PowerPoint presentation and went over their packages. They offer a strong warranty and service plan on their mid- and top- tier offerings, however, their overall pricing was ridiculous. All of their hvac units offered were a no-name brand, and their base package included a single stage unit for a grand total of $10k. Their mid-range package, offering a two stage unit was going for $14k. Needless to say, and as anyone should do, we solicited bids from other providers before making a decision. We had 3 other companies (ranging in size from small to large, all found on Angie's List with great reviews) come out and assess our needs and provide us with quotes. All of them gave consistent and detailed explanations on the work that would be performed, how our configuration and system setup would be improved, and provided package options. All 3 other companies were selling Carrier systems, and the comparable base single stage system was being quoted for 35% less than Cote's, with the upgraded two stage system being quoted at nearly 50% less than Cote's including the peripherals like warranty and maintenance! In fact, we were also quoted for Carrier's top of the line Infinity system (21 seer, a few more than what Cote's mid-range offered) that included a WiFi communication system along with many bells and whistles for a few hundred LESS than Cote's base single stage package! We will never recommend anyone to Cote's for their hvac needs.

Noticed the air was not cool in the house contacted our home warranty service who put us in contact, they came out the next morning looked over the system fixed part of the issue, turned unit back on had same problem that afternoon they sent another guy out no charge who was able to fully diagnose that the system needed to be replaced, had a sales guy out same afternoon, should be installed tomorrow

Everything went smoothly, Foster came out on08/04/14 to look at the ac unit that was broke and leaking, He was punctual and helpful, he knew right away that the air handler was broken. We discussed many options for our situation, and I came to the conclusion to replace the 2 inefficient, broken, and leaking units that were too small for our house with new, bigger units that will effectively cool and heat our home and reduce our energy bill. The crew was at my house the next morning by 745 am, and were done with everything we needed done before 5pm. I was very happy with the services we received.

It was obvious to Houston immediately that problem was not actually the air conditioner but Houston had a "here to help" attitude and helped us to identify the problem source (which included climbing up into the wet sheetrock area and getting pretty slimey). He gave us good counsel on a cost effective way to address our air conditioner issues. We felt informed as consumers but not pressured. He was absolutely pleasant - so much so that we called back and are purchasing a new unit.

It went well. All that they explained, to fix the problem it was done. very professional--all staff.

It went wonderfully. They did exactly what they indicated they would do. Not only that but they did when they said they would, and they did it with an excellent attitude. I found them to be polite and concerned with doing an excellent job. The technicians were cleanly dressed, had excellent manners, no loud music playing, didn't mess up the house, cleaned up outside the house when they were finished, and in general were very professional. I was so pleased with their performance that I have them do the repair work on my two other heat pumps that were not purchased from them. In the past 18 months or so all of my other experiences with them were equally as good. Thus, when the time comes to install/replace one of my other units I will have them do that work as well. I could not be happier with these folks. They just do good work.

I called Cote's on Saturday afternoon, July 26 and left a message on the machine. My call was returned in less than 30 minutes. I was told someone would arrive at my location between 8 and 10 Sunday Morning. Jason arrived at my location on Sunday morning at 8:10 am. He diagnosed the problems. Because the unit was so old and not energy efficient, I decided to upgrade the unit. Foster arrived promptly at 1pm. to discuss possibilities, he offered 3 different ways we could go. It was stated that the workment would arrive between 8 & 10 Monday morning. Bill and Tom arrived at 9:45. Promptly went to work. They didn't slow down or take a break for 6 hours. We are more than satisfied with our experience with Cote's Mechanical.

I spoke with Cotes and they were quick to respond and come evaluate my system. When it was evident I needed a new AC system they were fair, thorough, and honest. I got other estimates and talked with other larger businesses and they could not match the honest family owned feel I got from Cotes. If a friend asks me for AC service help it will take me 1 second to bring up my experience.

The tech arrived on time and chatted with me about the problem for a few minutes outside. The wind was blowing like crazy and it was starting to get a little chilly, but he went right to the unit, found the problem, and had it fixed in under 15 minutes. He was polite and professional.

My a/c stopped working on Friday. It looked like a thermostat problem but that was replaced2 years ago. I called American Home Shield for a recommendation. Even though we are experiencing 3 digit temperatures, issue could not be escalated because the heat index wasn't 105 degrees. So I suffered through the weekend with the heat at 99 on the inside of the house. American Home Shield contracts with Cotes Mechanical and told me they have 48 hours to respond. Cotes called the first thing Monday morning and showed up at the house during the scheduled time. Jason checked the wiring and then the thermostat. He pulled off the thermostat to show me the 2 AAA batteries. What did I know, it's my first house? I didn't see a blinking light that said lo batt. Either way Jason was very nice about it. I found out he would have come over the weekend for $85. AHS did not help the situation by making me wait the entire weekend. Jason was very professional and I would use them again

Cote's is a servicer through my home warranty, but I would use them anyway. They are always prompt and polite, clean up after themselves, and not only fix what's wrong but also tell me when there's no need to spend $$. A small but telling example: they had to pull a hose around the house to clean the unit; I came out later to discover the hose returned to its usual spot, coiled and stacked far more neatly than they found it. Reliable, honest, and competent. Best of all, of course: a cool house in the Texas heat!

Went well except for replacing new attic ladder . Trim was not aligned well. Service is good. ac/ heat pump saving us on electric bills as stated.

We recently purchased a home, and had a home warranty. When we took possession of our home, one of the air conditioners was not working. We called the home warranty company, who put us in contact with Cote's. I very much appreciated the company's willingness to get to us right away. We also appreciated their apparent willingness to work with us on price. So, we contracted with them to replace the broken unit, rather than repair it. As we had the work done, though, it started to feel like we and the home warranty company were being taken advantage of. TO BE CLEAR, COTE'S DISAGREES WITH MY EXPERIENCE OF THIS, AND DENIES ANY WRONG-DOING, so I don't want to be unfair. I could be wrong about them. But we felt like they were really trying to "sell us" the whole time. The prices kept changing, and it seemed like they were trying to work the system to get more money than we agreed to pay. Additionally, we had to hire another company to come back out, because the new unit wasn't fully charged when Cote's intalled it. After the job was finished, I told Foster that I was only going to pay the amount that he originally told me was going to be our portion of the cost. This was the only amount we ever agreed to. I also shared all of these other concerns with him at that time. In this conversation, he became argumentative, accusatory, & somewhat belligerent; and in the end, he actually hung up on me. In my opinion, this attitude is very unprofessional and unnecessary. He does have a right to be upset... I probably should have talked to him sooner, and given the the chance to make it right, which I didn't. After all, they DID install a new unit, they were responsive, and they came over when they said they would. But overall, this was a very bad experience. :(

I have had several experiences with Cotes Mechanical. Last year I used them to replace my outside unit which had been damaged due to hail. Since then the condensor has been replaced twice in this "new" unit. The reason according to another HVAC service that I called when Cotes failed to show up as promised, was that the unit had been overcharged with freon when installed. Also the first condensor was replaced by Cotes but when they did this work they did not screw the new part to the unit instead leaving it standing upright in the unit. This year my air handler went bad so I called AHS. At the time, I did not know what was going on with my compressor so I selected Cotes to come out. They told me I needed a new air handler which AHS covered. Despite the coverage Cotes charged me US$ 1,252 dollars citing additional "Code Change" work not covered by AHS. Two days later a transformer shorted in the new air handler. Again I called Cotes which 3 days later I have not heard from yet. I also called the other service who came out that day and fixed the problem. What was the problem? Cotes had switched the new transformer in the new air handler with a used unit and failed to screw it down. This transformer shorted inside the unit causing the AC to fail again. The cost of fixing Cote's poor workmanship was $400.00 (on top of the $1,252 Cotes charged). Also as a precautionary measure I asked the other HVAC company to review the rest of the work done. Once again the new unit was overcharged with Freon which cost $300 to correct. This is important because an inexperienced consumer wouldn't know that overcharging causes the condensor to burn out. This explains why a new unit would require 2 condensor replacements after a little over a year of use. Why did I use Cotes? Because that was the company my builder used when the house was first built. Since my house was completed in 2006 the original equipment lasted only 6 years. I would not recommend or use Cotes mechanical for anything going forward. Not only did their shoddy workmanship put my family at risk for an electrical fire when the transformer blew but I firmly believe that they were deliberately overcharging the unit to ensure a continued service revenue stream.