Cotes Mechanical

They were punctual, and if they are running late because of a previous client, they will give you a choice to reschedule or will come on the date reserved. They are very professional, and perform the work in a timely manner. They will explain what needs doing and will answer any questions you may have. I have used them several times to inspect the AC or heating to make sure all is well for the new season approaching.

On time and knowledgeable. Follow up

Great!! Going on one year and both fans working good with no noise or problem.

The diagnosis was not good. Had to replace my heating/air unit. But the outcome was great. Everyone from Foster, who explained in detail all of our options, to the crew, who were fast, knowledgable, and professional, to Cote himself, just made this a very positive experience. I wouldn’t use anyone else in the future. We chose a Trane XV18 system, from the many options available. The owner, Cote came by to tell me that they could not get the XV18 from their supplier, so he was going to install a XV20i for the same price. The crew was on time and had the old system out and the new system installed in a matter of 4 hours. They even came back and added a second return to make the unit run quieter. Upon inspection of the job, everything was top notch and very professionally done. I couldn't even tell that they had been here. They went above and beyond to ensure that we were completely satisfied. I was seriously impressed with this company.

Very professional technician. He was punctual and polite. He gave an honest opinion of services needed and performed them in a timely fashion.

I have used Cote’s fo 6 years. They are always on time, professional and do a great job. My old unit needed to be replaced after 11 years. Foster and Jason were both very helpful. Foster explained all the options and the pros and cons of each including financing. As usual I was very pleased with the experience and the job done.

They're awesome, love em. We have their annual service contract and we're not thinking about switching. We're on contract, so we don't pay for the call. They give us an estimate for the repair, but we don't pay for the call.

It went fine. i did not get to observe him but my A/C unit is working great!

They are part of my home warranty group and if I did not have to use them I would not.

It was a waste of money, they didn't give the freon which was mentioned in the deal, they said that the system needs to be replaced and gave me an overpriced quote. I replaced my system with some other company for less money.

Everything went well! very impressed with their service.

Performed air-conditioning system check, then system actually broke shortly there after, and very expensive repair required. Can't prove fault, but very mysterious.

I was connected with this company through my home warranty company. They were extremely responsive in performing the service call and provided me with options for repair. I ultimately chose to replace the units. They provided me with several pricing options for replacing the units and we're very informative as to these options. Installation was timely and clean and the crew was very careful in the house.

It came out to be a much different problem and then they had to do other many other things. Then, they put the freon. They gave a discount for one pound of freon, the out it against this freon. The cost was quite a bit. It was $1,295 I think. On the price, I have no idea because I didn't shop around. Quality is good. Punctuality was okay. Well, only because they had coupons. They can make punctuality because it took them almost two weeks to schedule it. Then, they discovered the problem. Then, when they scheduled and then they changed us to another four days later. There were three people that came at different times. They installed something improperly, then they said we need a plumber it's not their problem. We called the plumber, and they said they didn't see nothing wrong with the plumbing. They sent their supervisor, one person. He said they did not do it another this was, so the water is not going downhill. So, then he adjusted the tilt so the line can flow. that's why it took so long before the guy came and fixed it.

I needed 2 lbs freon. It went well. Mr. Lovett was very helpful and explained everything to me. I paid an additional $75. for 1 lb of freon as 1 was included in my original order.

We put a call into our home warranty company, and they told us that COTES would be in touch with us to service our unit. The technician spent less than 5 minutes in attic and looking at the system. He told us the we needed a new evaporator,. coils and 8 gallons of R-22. Also, he informed us that there were 4 code violation that would cost 1200 to fix (including replacing the R22) or we could buy a new unit from his company. After talking with a other technicians that week we were informed that our unit was grandfathered in, and we didn't need to fix the code violations. We were left with our air condition for almost 7 days because the company refused to fix the problem they diagnosed without fixing the code violations - an unnecessary cost to the homeowner.

Asked for prepay refund. She said I would get it. Only time will tell.

The technician was very courteous and was technically well versed. He checked the AC Unit and found that coolant was less than required level, he filled it (1 pound) and everything is working fine

Professional, informative and helpful.

We paid for the special $49 AC tune-up and Cote's refused to service our air conditioner. They stated that we owed them money, but the truth is American Home Shield was responsible for reimbursement of $75. for a service fee that was waived on our end due to the fact that it took Cote's over a month to respond to our service request. We are disappointed that they refused to provide us with any proof that they were never paid as American Home Shield told us that they paid them. They returned my request for service with a nasty email, very unprofessional and insulting.

They came out Saturday to fix my air conditioning unit. Today is Thursday of the following week five days later and the air conditioner is broken again. The guy said that if there was a problem to call him back and he would come out right away, I called and called and had the extended warranty people call and call To no answer and no avail. After paying for an extended warranty where I should only have a $75 fee I was charged $335 due to the cost of the R 22 coolant. This is the one item which is not fully covered by the warranty due to the EPA requiring the transition out of using r22. To say that it is evil is an understatement in the Texas heat to be treated in such a fashion. Due to the excessive temperatures even after my air conditioner was fixed Saturday I was forced to stay in a hotel as the house only dropped 1°/ hour. This meant that due to the late hour of my arrival home last week, I had to stay at a hotel for a total of three nights. This was $200, which I will never be reimbursed, nor receive any value for save a cool place to sleep. Here we are again on a late Thursday night packing a bag to go to a hotel, and once again I'm stuck paying the bill. The company website claims 24 hour service, and yet no one ever answers the telephone after hours. I will be forced to take time off of work or time out of the very few weekends that I have time off to deal with a problem that plagued me last weekend. Following their hopefully coming out and properly completing the job, I will update this review. For now and those who read it, clearly this is a buyer be ware situation.

Excellent service and very responsive. When the inevitable happened and the older of our 2 units finally expired in the mid-July heat after 16 years of service late one afternoon, we called it in, left an after-hours message, and they were able to get a technician out the next afternoon. When he determined we needed a new unit, they sent their sales rep out that evening, and he was very thorough in explaining our options for a new system. We selected a high efficiency system, they arranged for the financing, and were able to install it the following day. The installation team was very professional, and they were also able to find and fix a problem with our other unit as well. So we had a complete new system, as well as a repair of our other system, within 48 hours of notifying them we had a problem. We couldn’t ask for better service.

They're a very good company. I found them really excellent to deal with. They were generally a good value in money and customer service. I've already signed up for the service contract for the next year. They're the best value from all the other providers I got estimates from.

There were some communication problems, tech advised us that company was revamping phone system, as a result, We had difficulty with their appointments. Tech diagnosed leak, But we weren't confident with his analysis

Perfect! Would hire again and recommend to others.