For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 210-817-4166! Will Fix It provides professional air conditioning, heating, plumbing, insulation, & Smart Home services. We require background checks & drug tests on all employees. Emergency service available 24/7! License # TACLA018810E R. Hoffart, MPL41408 S. Neidig, TECL28671
Business highlights
30 years of trusted experience
Emergency Services Offered
Services we offer
Residential and commercial plumbing, heating, and cooling, and insulation.
I have had some large project experiences with them. They were excellent, I didn't have any problems with them at all.
Description of Work: Universal Heating & Air Conditioning changed out my whole A/C unit in my house and office.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Evelyn G.
05/2012
2.0
heating & air conditioning/hvac, plumbing
 + 0 more
A Will Fix It tech checked out a tear in my duct and gave me two estimates, one to repair and one to replace the whole duct system. While I was discussing this with him, another tech sent out by the company to look at my insulation ( I was unaware that two different techs would be sent out) arrived. The first tech showed the second tech where the attic entry was, then left. I called the office and told them I had a question for the first tech. I was told he would return my call...he never did. A few weeks later, someone from the office called for a follow-up and on hearing of my experience, he said he would definitely have his supervisor call me asap.....he never did. I ended up calling another company who responded that same day, completed the work a few days later and at a reasonable price.
Description of Work: I had requested service as recommended by CPS energy audit.
Rating Category
Rating out of 5
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0
Peggy B.
05/2012
5.0
heating & air conditioning/hvac, insulation
 + 0 more
See above. The work done was 15" of insulation to bring our insulation value to R38 and a spray on radient barrier.
Description of Work: Larry Azar of EAS arrived promptly and discussed with us their services to include attic insulation and radiant barriers. He went up in the attic to access the amount of insulation we had (5", house was built in 1983). He recommend 15" more to bring it up to R38. He also discussed and recommended installation of a radiant barrier and we agreed. The price including a military discount of 10% came to an even $3000 (was actually a little higher, but after contacting his boss came to an even $3000, whcih we felt was a fair price). We had gotten an estimate from EAS about 5 or 6 years ago and it was about $2500 for same work. Larry did explain that we could get a CPS rebate of approximately $500 which would reduce our monthly CPS bill. Also there still might be a federal tax break for 2012, but didn't know for sure. We agreed to have work done. They had an opening later on 3 May and we agreed. Larry went up in the attic and helped us move "stuff" down to the garage and made sure the workers were bringing plastic to cover up the remainder. Carlos Campos and his helper arrived around 2:00pm to begin the work. They finished around 4:30pm and asked that I look at their work. All looked great, they cleaned up and departed. From Larry Azar the estimator to Carlos Campos the installer, EAS folks performed their work in a very professional and courteous manner. We would not hesitate recommending them. It's very comforting to be able to go to Angie's List to research/get folks to help out when a need arises .. Thanks Angie!! Joe & Peggy BaranowskiSan Antonio, TX 78250
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
ROBERTO & GERRITDINA B.
05/2012
5.0
plumbing, water heater repair
 + 0 more
They were friendly and informative.
Description of Work: They drained the water heater and checked the plumbing.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ken and Beverley M.
05/2012
5.0
plumbing
 + -1 more
We use them all of the time. They're excellent. They show up on time, and they do a good job.
Description of Work: They do plumbing services.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Antwan N.
04/2012
5.0
heating & air conditioning/hvac
 + -1 more
My seven year old A/C unit's fan stopped working but the unit still received power. I had to turn the fan off to save the unit from overheating. I called Amer1can H0me Sh1eld (AHS) to get it fixed. AHS assigned Will Fix It for the repair. Will Fix It called me on Sunday and was at my home on Monday. Joe was prompt for our appointment. He explained everything he was fixing, in detail, and even gave me instructions on proper maintainance of my A/C unit for the future. He gave save money tips for when it's time to purchase a new A/C units or heatpump. When it's time to upgrade, I will use Will Fix It for one of my bids.
Description of Work: Power was going to my A/C unit but the fan wouldn't turn thus making it overheat and possibly burning out the compressor.
Rating Category
Rating out of 5
quality
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Kathy M.
04/2012
4.0
plumbing
 + -1 more
I wish the problem had been uncovered sooner, but was happy with the cutcome..
Description of Work: We had a water leak in the kitchen coming from under the dishwasher. It took three visits to figure out the problem, but after cuttung a hole in the wall they discovered a flaw in the installation of the original plumbing! At this point the problem was taken care of immediately and to our satisfaction.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$600
Howard A.
03/2012
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
They did not replace it with the correct one. I found them with a home warranty company. They had to come out a second time to replace it with the correct part. They sent out a master technician on the second trip. The first time was a complete failure. I haven't had any problems since the second trip. Each year the service charge goes up with the warranty company.
Description of Work: I had a sump pump failure that they repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$60
Beverly H.
03/2012
4.0
plumbing, water heater repair, water softeners
 + 1 more
Two men arrived and began the installation. Very friendly. They removed the old water heater and began putting the new one in. We asked if it didn't need to be put back on the stand the old one had been removed from. They stated that only gas water heaters had to be off the floor. I told them I had to buy that stand the last time I replaced it (electric) because it didn't pass inspection. He told me that was wrong and continued to install it on the floor. The water softener was also crooked (at a slant) and I had them take it apart and straighten it. When the inspector came the next day, it did not pass inspection. We call them and they were going to send someone out the next day. We waited and waited. Very late in the afternoon, we got a call saying they were running late and couldn't make it. We were scheduled for the next morning. They came, put the water heater on the stand and we passed the inspection the NEXT day. So, it was a lengthy process. I'm really not sure I would use them again.I also felt they were a little pricey. We were told we were getting the water heater ($1495) for Free. I felt it was very expensive for a water softener.
Description of Work: Replaced water softener and water heater. Replaced a drain.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$5,500
KATHLEEN S.
02/2012
5.0
plumbing, drain cleaning
 + 0 more
I have them on a contract. They come out within twenty four hours from the time that I call.
Description of Work: They repaired an upstairs toilet that was leaking.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara and Elijah Y.
02/2012
5.0
appliance repair
 + -1 more
They did great work and got my washing machine and my freezer working like new again. The technicians were right on time and were professional, but at the same time, very friendly. You can't get better service for the price!
Description of Work: I called this company to repair a washing machine and a freezer in my home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
DANIEL J.
01/2012
3.0
plumbing, water heater repair
 + 0 more
I am not happy with them because the guys that come, they do their work, but they are always trying to sell something more. I have a water softener that had a label on it from the company that supplied the water softener and they took off all the labels and put their own on. They don't service our water softener at all and I didn't discover it until after a month or two later. I just don't appreciate that, that was none of their business to deal with our water softener. They tried to tell me that it wasn't a good water softener and they could provide me with something better. Every time they come they have an expensive thing they want to sell; rather than just do what I ask them to do. They always find ways to tell me that I need to spend more money. From my understanding, the technicians are paid a commission on what they sell so that's why I'm not happy with them. I just want a plumber to be honest and tell me what I need and do the work that I needs to be done. I am not planning to use them in the future.
Description of Work: Will Fix it Plumbing came out to my home within the last six months to drain three water heaters.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$400
Diane S.
01/2012
5.0
heating & air conditioning/hvac
 + -1 more
Chris is especially terrific! They are courteous, and are happy to return for additional tweaking of the A/C unit. I am very satisfied with their service.
Description of Work: Installed a very state of the art air conditioning unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
sean O.
12/2011
2.0
plumbing
 + -1 more
It was the first time I used them. It was a horrible, expensive and terrible experience. It was a very simple repair. The cost was probably twice what most other plumbers would have charged but I was able to get a hold of them. It was $122 for a 15 minute repair. There is another plumbing company that I have always used that charges $69 an hour flat. The next morning the handle was coming back off of the shower that he put on. I had to drive to their location to talk to them directly to try to get them to come out to repair it. Finally I had to tell them that I was going to have another plumbing company come out to do the repair. They finally sent their supervisor to repair it. When he came out he found that the technician had put it on backwards and then did not tighten down the screw to the handle. The main component was that he had put it in reversed. They were nice people. I would never use them again in the future. The pricing was horrible.
Description of Work: I used Will Fix It to put on a faucet and a handle on the shower.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
1.0
punctuality
1.0
$122
Barbara M.
12/2011
5.0
heating & air conditioning/hvac
 + -1 more
They responded to our request fairly quickly. They came out to look at what we needed. They actually came in about 40% lower than the company that we originally called. The guy was very knowledgeable. My husband was the person who was at home when they installed and I didn't really have any contacts with them. I was at work. There were no complications and everything is fine. We would definitely use them again in the future if need be.
Description of Work: American Residential Services LLC was out this summer to install a new air conditioner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Chirag A.
12/2011
2.0
plumbing
 + -1 more
They charged too much and wanted to fix some other stuff that was not broken; trying to make a sales call. They responded right away but something that should have cost $30 or $40 dollars ended up costing me $300. Then the technician said I had a problem with my air conditioner and wanted to call the air conditioning guy out. It ended up they wanted to charge me $4,000 to fix my air conditioner which was not even broken. I know better and will not use them again in the future.
Description of Work: I called American Residential Services to repair a small bathroom leak.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
$300
Karen M.
12/2011
1.0
plumbing, water heater repair, drain cleaning
 + 1 more
I called Will Fix It to repair or replace my leaking water heater. They quoted me $1,250 for a standard contractor grade water heater that they already had in the back of their truck. Nothing special, not particularly energy efficient. Of course if I didn't say yes while the guy was there he would have charged me for a second service call, so I agreed. I found out afterward that standard charge to replace a water heater is about $600, so they really ripped me off. I also had him quote me to clean out one of my partially plugged drains at the same time and he said he would need to ream out all of my pipes which would cost me about $1,100. So I put off doing it for years. When it finally became unmanageable I called a different plumber. It turned out it was a very simple problem and it cost me all of $100. So I lived with my washing machine backing up into my kitchen sink for years because Will Fix It tried to take advantage of me.
Description of Work: Will Fix It Plumbing replaced my water heater.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
$1,250
Patricia E.
12/2011
5.0
insulation
 + -1 more
Original sales representative was very professional and provided excellent information as to what was needed and why. He also explained the CPS rebate and how the company fills out the initial paper work and mails it to the customer and where I needed to take it once ready for submission. The rebate worked perfectly and was easy and immediately appeared on the next bill. The representative explained that the installation team would remove the items from the attic so that we did not have to worry about doing that ourselves in advance. A team of 2 appeared close to the time set, (actually they were early!) did a thorough job of putting in additional installation and spraying on the radiant barrier. They even took down the items we had stored in the attic so we did not have to do that work. The team did an excellent clean-up job and were finished within the originally estimated time frames. A few days after this was completed, a phone call came in from EAS asking if we had any concerns or questions, and provided a specific number to contact if we had any questions or problems in the future. This is a very professional group.
Description of Work: Increased insulation in attic and sprayed on radiant barrier under roof.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Greg W.
10/2011
5.0
heating & air conditioning/hvac
 + -1 more
I was very happy with them and their job. I had the outside unit moved and a whole new system put in. I had it changed from propane heat to a heat pump which changed the whole system that included a brand new air handler. It was very smooth. They showed up on time and did the work as promised. Everything has been working fine ever since. Their price was not the best. I compared it to when I had it done in Florida but I had more rebates in Florida and so, it would not be a fair comparison. It was okay. I had several estimates and they were among the best. I would absolutely use them again in the future.
Description of Work: I used the services of American Residential Services LLC in June 2010 for putting in a new heating and air conditioning system for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Jill R.
10/2011
5.0
plumbing, drain cleaning
 + 0 more
Will Fix it Plumbing Heating Cooling Will Fix it Plumbing Heating Cooling, was fine and professional. They looked at it and said that they didn't think the problem was an issue , and told us to put down some stuff down our drain. So we brought some maintenance type drain cleaner from them to use. We did that over the summer, and found out in the middle of the summer that it didn't work. So we went with another company.
Description of Work: Will Fix it Plumbing Heating Cooling We used Will Fix it Plumbing Heating Cooling, to fix a water problem in our laundry room. It was and cost $65.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
James S.
09/2011
3.0
plumbing, sewer cleaning
 + 0 more
They were a couple of hours late. I was a little frustrated because it took so long but the work was okay. I would probably use them again.
Description of Work: We used Aksarben ARS for plumbing. They had to clean out our main line.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
2.0
punctuality
2.0
Yes, I recommend this pro
$445
Mary R.
08/2011
4.0
heating & air conditioning/hvac, plumbing
 + 0 more
See above. They were never available for the "free" services that you buy with a monthly payment...
Description of Work: The plumbing and air conditioning services were delivered well, the workers were professional, and they showed up when they said they would show up. My only misgiving is DO NOT sign up for the monthly payment and free maintenance twice a year. They never get around to scheduling them and if they do they don't show up. But they NEVER FORGET to take your $30+ evry month,
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
Terry W.
08/2011
5.0
heating & air conditioning/hvac, plumbing
 + 0 more
After having received months of almost daily calls from another Air Conditioning Company (that I have written a separate report on), a few days ago, I had a service technician from Will Fix It Heating and Air Conditioning/Pluimbing service my A/C units because of the terribly hot weather we have been having. I wanted to make certain they were in good working order. The technician checked the evaporator coils in both units and told me that they were relatively clean and, though there was a little mold in them (as is common in most A/C units in this part of the country), the build up was minor. Another company (that I have already reported on) tried to sell me UV lights for my two units for $3800.00. The technician from Will Fix It said the UV lights his company sold were approximately $300.00 each (total of $600.00), although if I wanted to pay $3800.00 for them, he'd let me (joke). In addition, he completely checked my systems, flushed the drains, and performed needed maintenance on them. The first company I called said I needed to replace the high voltage regulator on one of my units as well as the reilstat. This would only cost me $614.00. Will Fix It replaced the high voltage regulator and reilstat for a total of $202.00. Will Fix It also repaired a hole in an air duct (caused by the other contractor, according to the technician), stopping a leak of air conditioned air into my attic. I am VERY pleased with Will Fix It and recommend this contractor to without reservation.
Description of Work: Service both A/C units, made minor repairs, repaired air duct in attic, flushed condensation drains, cleaned coils.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Mona C.
07/2011
4.0
heating & air conditioning/hvac
 + -1 more
They were good. They did a good job but they were really expensive. They were a lot more expensive than I thought they would be. I was trying to get them in before they could go on other calls and so I didn't shop around too much. The service was great but the pricing was really exorbitant. I didn't do a lot of shopping before I went to get the system because I was trying to get it done before they got too busy for the hot weather. The salesperson was not too enthusiastic and kind of hard for me to deal with. The customer service after that was good. The gentleman who came to install the actual system was really very careful about tracking the ladder or anything inside the house. They wore booties over their shoes and they waited and took the time. When I had questions about it they were really quick to answer it even though it was after the installations. I did have problems with the billing. I had to get finance because it was so expensive and so it was a little hard to find out how much I was paying and what time of the month I should be making the payments and so on. If you opt for finance option like me then you would have to make sure you make the payment and there are no late charges. I would use them again only if their pricing comes down.
Description of Work: I used the service of American Residential Services LLC to put in an air conditioning system in April.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$4,800
BILL & SUSAN K.
07/2011
1.0
home warranty companies
 + -1 more
They misrepresented the problem. Three technicians contradicted each other and we had to spend several hundred dollars that we did not need to spend on the air conditioning.
Description of Work: I have used them over the past years.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Heating and Air Conditioning,
Water Heaters,
Insulation,
Drain Cleaning,
Water Filtration and Softening,
Sewer Cleaning,
Drain Pipe Installation,
Wells and Pumps
FAQ
Will Fix It is currently rated 3.9 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Will Fix It accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Will Fix It offers free project estimates.
No, Will Fix It does not offer eco-friendly accreditations.
Yes, Will Fix It offers a 10% senior discount.
Yes, Will Fix It offers emergency services.
Yes, Will Fix It offers warranties.
Will Fix It offers the following services: Residential and commercial plumbing, heating, and cooling, and insulation.