Will Fix It

On Time very informative and helpful. Made recommendations as to what I would be needing in the future.

They are professional. All the way around they are top notch. My wife called them and within an hour and a half they were out here. They replaced our water softener with a top of the line water softener, flushed down all our lines and even replaced the pressure valve on the water line from the meter. They worked all day. They are very professional. They were here until five o'clock. They have done an excellent job.

We hired them to do a maintenance contract for our heating and air conditioning. We fired them. They were ripping us off. They told us we had a system that was going bad. They gave us an estimate for replacing our system. We got a 2nd estimate. When the different guy came up to get a 2nd installation, they found that someone had stuffed foam installation inside to make it break. There is no way to prove they did it as we did not see them do it. They continued to withdraw payment from our account and we had to telephone them twice. I don't consider them very reputable. I would not use them again in the future. This happened several years ago.

Will Fix It used to be among the best plumbing companies in San Antonio -- very proactive and concerned about fixing the problem so that it stayed fixed, even offering several solutions and explaining the cost/benefit of each alternative. Unfortunately, a couple of years ago there was an ownership change and the attitude of the entire company, from the plumbers to the receptionist, has changed to "just a job" and not all that good a job at that. I have used this company's services for the last time.

Plumber came and inspected the problem and superviser came and went over our options. Both gave us their cell phone numbers and were very professional. We had a some rocks left over after the job and asked that they be removed and it was done the next day. The only problem was the city inspector took a while to get his job done.

sorry, i guess i didn't read the directions very well...i just can't start over..sorry again

Great. Steve, the service rep was on time and ready to do the job. He did more work than we had originally expected and gave me a very fair price. He was clean, neat, and worked quickly. He kept me informed and even got his boss over to answer questions I had about water softeners. I would highly recommend Will Fix It and Steve in particular.

Salesmen were pleasant and over-sold the benefits quite a bit from what I've experienced. The real workers smoked cigarettes and left butts in my driveway (which they later cleaned up when asked), but I found "materials" in my yard for some time afterward. Work seemed to go fine. Then, the day after I went into my spare bedroom and found the fan and light didn't work anymore ...and they did the day before. The door bell also quite working and the house alarm went off unexpectedly several times. They came out and insisted these issues were not caused by their installation, but when they actually looked, they had cut a wire to the fan/light and to the alarm. They couldn't figure out the doorbell, so it still doesn't work. I thought all was fixed besides the bell and waited to feel the results in the temperature and the electric bill. Didn't feel a significant difference except in one room upstairs and the bill (when weighted by the kilowatts used) was maybe $20-$30 less. I only looked the first couple of months and just thought I'd been taken once again. Last month I had a leak in my roof and when the adjuster and the roof repair company came to check it out, they could see that the rafters were wet in some areas so the radiant barrier didn't 'stick'. And when they estimated replacing the roof they said that the ridge vent (which EAS installed) was working against the turbines on my roof...so they recommended removing the turbines and putting the ridge vent on the other major roof line as well. As I've now researched it, sure enough, they shouldn't have combined the turbines and the ridge vent...because then neither work!!! So maybe now that I only have ridge vents, maybe I'll see some difference. I need to call EAS and tell them about the wet wood where the barrier didn't stick, but since I've already had the roof work, which called for replacing some of the decking, I'm afraid they won't believe me anyway. Overall, they tried to do what they said they would do...they just didn't advise me well on the turbines/ridge vent and they oversold the benefits. In addition, apparently the roof needed repair back then and they could have told me that, but didn't. I have a tall 2 story, so I can't tell from on the ground. I believe they just wanted a sale and weren't interested in my best interests as a customer. From my research on price, they seemed pretty good in comparison. They sold me on spray vs foil and i'm not sure that was good counsel either. They were nice while here....

These folks did a great job. Ernie, the salesman was a true professional & gave me a lot of confidence in the company.

The plumber initially didn't even want to inspect the problem as he claimed he did not smell anything. It nearly nocked us and prior plumbers over when entering the room. He finally pulled the toilet to inspect the wax ring. We explained that we had already had the wax ring replaced by a previous plumber to no avail. He then replaced the toilet. He reported to AHS that he was unable to find anything even after I insisted that more diagnostics were needed. I asked him if a smoke test could be performed to find the source of the leak and he refused stating that AHS would not cover one. I called AHS and they told me he never even submitted it to see if it would be covered. After all of this he hands me the invoice and asks me to sign. I asked why he hadn't called in for the approval to do the smoke test and he said he would call it in later and would come back another day. I insisted he call it in immediately before leaving my house. I am unsure of the dialogue that occurred but I then received a call from AHS stating they were sending another plumber out for a second opinion and he left. His overall attitude and demeanor seemed to indicate he was unwilling to do any work and did not want to be there. I understand that warranty work isn't the most glamorous and probably is frustrating but don't do the work if you aren't willing to do the work.

I don't care for them. We had tile work done in our bathroom and Will Fix It is the last one that came out. The toilet was leaking and they pulled it up and it was going to be like $150.00. By the time they got out of here, it was $550.00. When we had it pulled up to do recent tile work, there's a leak. They didn't even fix it right. It wasn't that much that we could see it, but when you pull the tile up, it's there on the rotted wood. What I don't like about them was that they gave us one price, then they had the toilet all pulled up, and then all of a sudden, to put something else in, they added another $350.00. That sounded crooked to me. We had since had the whole bathroom tiled for $550.00 and everything fixed and the toilet pulled up. There must have been something else that was cracked and that part was maybe $50.00. But the labor was another $300.00 and I'm sure they weren't here more than two hours. It ticked us off, the way that they treated us. I don't know if they're still that way, but I noticed they're on your list.

Lesson learned: If company charges for estimate, go with another company.

They have always been punctual and professional. With any estimates they always come prepared with paperwork. They never do any work other than what I or my wife have agreed upon. I will continue to use their services and would recommend them to others.

The water valve still leaked and the soleniod on the icemaker crapped out 2 days after the warranty expired. Avoid these people.

We would highly recommend this company to anyone in need of plumbing or A/C service. They are very punctual when you call them.

This was an outstanding experience from start to finish. We called after receiving information from our home warranty company. The office staff was professional, prompt, and courteous. The technician, Emilio, arrived within the promised time frame. Emilio promptly addressed the issues while answering my husband and my questions. He explained the causes of the issue and offered potential remedies. My husband and I found Emilio to be extremely professional, knowledgable, and very helpful. It was an easy, honest, and professional interaction and we will certainly use this company again.

This company is horrible. Stay away from them. Their salesman shows up on my doorstep wreaking of cigarette smoke and does his inspection. He then tells me that my 2002 custom built home is in poor condition insulation wise, and then he proceeds to give me the hard sell routine, which I bought hook, line, and sinker. The company basically defrauded me on the square footage, did not install all of the radiant barrier it sold me; it also damaged my new floors, left trash and dirt all over my home (inside and out), as well as leaving trash on my neighbors' lawns. I was promised "white glove" service, which would last no longer than 2.5 hours. In fact, the installation took roughly 6 hours and, as mentioned previously, could hardly be described as "white glove." At least twice, I have called the EAS salesman, Tim Casey, and being the coward he is, he will not return my phone call. Service after the sale is not something this company offers after it has your money firmly in hand. To top it all off, their product does not work as well as they claim. Take my advice, leave skid marks getting away from this company and do not yield to their high pressure sales tactics.

They were very good, conscientious, very clean. If they have a problem, they get someone out to help, they don't sit and struggle with it. They clean up after themselves, and they wear booties over their shoes when they come in your home.

The work was performed as scheduled.

It took him less than 30 minutes to perform the job. They are quick and very responsive. They have been helpful. They recycle items they take out.

The products that they offer are good products. I usually feel like I am being given straight truth about what it is I am asking for. Usually they show me the parts that are broken down and they do a check up on all of the parts so if a part is faulty, I can be prepared for the future. They keep me a breath with what's going on.

We were very satisfied. I would go back to them in the future.

We are purchasing a home built in 2006 that wasn't plumbed for a water softener. Will Fix It came out to give us a bid. The estimate was $5800 for plumbing, installing and the water softener system. After talking with other people we know we decided to shop around for a better price. We were pleased that they were prompt, professional and knowledgeable.

They were good, came on time, came quickly, repaired the air conditioning, and I think their prices are fair, but not cheap. I remember them not knowing something I thought they should. They put the booties on before they came in to my house.

HORRIBLE!!!! (See above.)