USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 976-1000 of 1548 reviews

Sheila R.
02/2016
5.0
towing, insurance companies, banks
  + 1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$100

Edwin M.
02/2016
5.0
insurance companies, auto glass
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Edwin M.
02/2016
5.0
banks
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Leslie J.
02/2016
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

wayne H.
02/2016
5.0
insurance companies
  + -1 more
unknown
Description of Work: great service for service members and military veterans

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wayne H.
02/2016
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nina D.
02/2016
5.0
insurance companies
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

BARB E.
02/2016
5.0
insurance companies
  + -1 more
unknown
Description of Work: I had gotten into a wreck and have had insurance with USAA since the 1960's. They have been very helpful regarding assisting me with what I can do regarding the insurance with my car after the wreck. I especially appreciated the claim and payment information, they very helpful every step of the way.
Rating CategoryRating out of 5
Yes, I recommend this pro

Debra L.
02/2016
5.0
banks
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

James W.
02/2016
5.0
insurance companies
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Charles W.
02/2016
5.0
insurance companies
  + -1 more
.
Description of Work: I have a credit card with USAA Bank. I've never had any problems with my use of this card.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brenda S.
02/2016
1.0
insurance companies
  + -1 more
unknown
Description of Work: I changed my insurance policy to Liberty Mutual due to a lower premium on one of my USAA policies. I have called 3 times for my policy premium refund and to date still have not received it . It has been over one month now to try and get this! I have one policy left with USAA and when I move that I will NEVER use them again!

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


David H.
02/2016
5.0
hair salon, insurance companies
  + 0 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

joshua H.
02/2016
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have auto and renter insurance with them.
Rating CategoryRating out of 5
Yes, I recommend this pro

charles S.
01/2016
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

HAROLD D.
01/2016
5.0
mortgage broker, insurance companies, real estate agents, banks
  + 2 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Katherine A.
01/2016
4.0
insurance companies
  + -1 more
unknown
Description of Work: We purchased Car and Home Insurance. Gave a B rating as e have not had to make a claim, but so far have had good responsive service.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0

Yes, I recommend this pro

Ronny F.
01/2016
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Online savings bank providing bill paying services and FDIC insurance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Steve O.
12/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Howard A.
12/2015
1.0
insurance companies
  + -1 more
unknown
Description of Work: I joined USAA under a parents Navy service which was fraught with problems. I called them and they had to manually complete the membership. After jumping through all those hoops they asked what I wanted to do. I said I wanted to purchase auto insurance. They asked if my parent had auto insurance from USAA, I said no and then was told I couldn't purchase auto insurance unless my parent passed theirs down to me. So why let children of parents who served join if you can't do anything after you do?
Rating CategoryRating out of 5

John C.
12/2015
1.0
insurance companies
  + -1 more
unknown
Description of Work: Can't talk to now one not knowledgeable no help in your state

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0


Robert S.
12/2015
5.0
insurance companies
  + -1 more
unknown
Description of Work: Replaced credit card after noticing suspicious activity. Caught it before activity went through. Been with them for nearly 50 years. If u have any ties at all to military to be eligible to join they can't be beat.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William L.
12/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard M.
12/2015
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

pamela R.
12/2015
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: Ongoing insurance and banking

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM