USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 776-800 of 1548 reviews

Teresa L.
06/2012
5.0
insurance companies
  + -1 more
I think that they provided the lowest quote. They're very prompt and courteous.
Description of Work: We paid our monthly payment.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter K.
05/2012
4.0
insurance companies
  + -1 more
Sometimes they are good and sometimes they are not. They have expanded a lot. We don’t get the service we used to get years ago but they are the best in town. They are the cheapest around. I would advise people to go to other companies first. They are good in handling claims. Other insurance companies have not been able to beat their prices. No one can use them unless they are military retired or related to someone in the military. Maybe they are open to others but I’m not sure.
Description of Work: I use USAA insurance agency for house insurance.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0

Yes, I recommend this pro

Roderick B.
05/2012
5.0
banks
  + -1 more
We are military and they cater to the military quite a bit. They are a complete online banking system. The bank has probably the most friendly customer service that I have ever encountered. They will work with me. They are there pretty much 24x7. I have access to my account information by phone, but there is a person if I want to talk to a person, and that is pretty unique to them. They just offer a great variety of services. We were on vacation when our engine blew up, and we were stranded. They took care of it and got the money we needed in the account, and redid the wiring over the phone. They were really good to us, and I appreciate that. I would give them the highest ratings across the board.
Description of Work: We use USAA for banking services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John A.
05/2012
5.0
insurance companies
  + -1 more
I pay my premium annually and I also have life insurance with them. It is the best rated insurance agency in the nation by far. My advice to people is that if they qualify for it you need to get it. They are USAA selective in a number of areas; not just retired military but they are selective also in terms of what your record for your accidents and claims against other insurance carriers. They don't take everybody but if you qualify for it I would strongly recommend it; it is the best in the country.
Description of Work: I use USAA Insurance for my auto insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

John R.
05/2012
5.0
insurance companies
  + -1 more
My experience with them has been great. I am a member of the armed forces, and USAA gives specials and purchasing deals for people serving their country. The insurance is great, and they offer the ability to spread the coverage to other family members. I think the pricing is fair. I will continue to use them in the future.
Description of Work: I use USAA Insurance as my carrier. I am satisfied with them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

ARTHUR P.
05/2012
3.0
insurance companies
  + -1 more
They're like most other insurance companies. They like the premiums, but they don't like claims. As far as auto insurance, they've been fine. As far as home insurance, that has been a negative experience. I'm in the process of comparing quotes. I'm not sure if I'll be using them again in the future.
Description of Work: I have auto and home insurance with them.

Rating CategoryRating out of 5
quality
3.0
professionalism
3.0
responsiveness
2.0
punctuality
2.0

Yes, I recommend this pro

Jack S.
05/2012
5.0
insurance companies
  + -1 more
I have been with them for fifty-three years. I have only had one accident in my life, and they handled it beautifully. They are the best.
Description of Work: I have my household, and auto insurance with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine J.
05/2012
5.0
banks
  + -1 more
I do my banking online mostly. They have always been very good.
Description of Work: We use USAA for our banking services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Christine J.
05/2012
5.0
insurance companies
  + -1 more
They have always been very good and very reasonably priced. For four cars and two teenagers, it is about $700 every six months.
Description of Work: I have home and auto insurance through USAA. We had to file a claim when my son got in an accident a few months ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Karen T.
05/2012
5.0
insurance companies
  + -1 more
I like the way they handle their plans. Overall I like the service that they provide.
Description of Work: They are my insurance agency.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Victoria F.
05/2012
5.0
insurance companies
  + -1 more
I have been using them since I was sixteen. I have had a phenomenal experience with them. They have been incredible. I was in a severe car wreck years ago, and the other driver didn't have insurance, so this company paid for everything. Their prices are beyond reasonable. I will use them for the rest of my life.
Description of Work: They provide my home, life, boat, and car insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Suzanne R.
05/2012
5.0
insurance companies, banks
  + 0 more
Even though you have to do everything remotely, they are a great bank. They don't charge anything for checking and don't nickel and dime you for services.
Description of Work: I do my remote banking, and have my car insurance with this company

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jay J.
05/2012
5.0
health insurance brokers
  + -1 more
I've been with them for over 50 years. They're just really high quality with claim services, as they're at the top of the list. The premiums are really low.
Description of Work: I use them for life insurance.

Rating CategoryRating out of 5

Yes, I recommend this pro

Ashley D.
05/2012
5.0
insurance companies
  + -1 more
USAA offers excellent products. I have been using them for about 2 years. I pay them monthly for property rental and full coverage auto insurance.
Description of Work: I have USAA for insurance services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$150

Joan E.
05/2012
5.0
insurance companies
  + -1 more
I am satisfied with their services. I would use them again.
Description of Work: I used them for insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$628

Joan E.
05/2012
5.0
banks
  + -1 more
They expanded from car insurance into several other things. It gives us a great feeling to know that people will tell you the truth. I got the checking account in a hurry because they had trouble with the bill pay system.
Description of Work: I have a checking account with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard W.
05/2012
5.0
insurance companies
  + -1 more
I have been using them for sixty years. They are a very good company. They are responsive and they have reasonably good rates. They are excellent.
Description of Work: They provide my auto insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JANICE B.
04/2012
5.0
financial advisor
  + -1 more
They are not open for everyone other than military people. They manage quite a bit for me. They have treated me with a lot of kindness and self respect. They are very respectful even though I am not financially wise. They explain how a set goes and how I can work with them. They have been very helpful to me. Whenever I call them they take my calls with a great deal of respect and make really good notes. I can call and set up an appointment with them and they are sometimes on the phone with me for two hours. They answer all the questions I may have. They talk to me about the advantages and disadvantages of loaning my money to kids. They are really good.
Description of Work: I use USAA for financial planning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

David E.
04/2012
5.0
insurance companies
  + -1 more
They are great. They are extremely responsive and very professional. Our overall experience with them has been good.
Description of Work: We have our home, auto and personal accessories insurance from USAA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

David M.
04/2012
5.0
banks
  + -1 more
I like their rate on foreign exchange and travelling aboard.
Description of Work: I use Usaa Bank.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

david C.
04/2012
4.0
banks
  + -1 more
Their banking is great, but their mortgage leaves a lot to be desired.
Description of Work: We have used USAA for 3 mortgages and every time we have done it, they have messed it up. We also use them for our insurance and everything else. It is 3 different sections.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Susan T.
04/2012
5.0
insurance companies
  + -1 more
They are the best in the world. They provide services only to military families or descendants of a military family. We have many other insurances but USAA is top in the line. We do house, auto and everything else together with them.
Description of Work: Our insurance agency is USAA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marlena E B.
04/2012
5.0
buying services, insurance companies
  + 0 more
We are members of this company. They are excellent. They are a nationwide company. They primarily serve military members. They offer all types of insurance, banking, credit cards, and car buying services. My son recently purchased a vehicle through them. We have been with them for over thirty years. They are extremely prompt. We have a lot of faith in them. We have moved all over with the military, and they have always taken care of us.Their rates cannot be beat. My children are automatically members when they become adults, since we are members.
Description of Work: We are members of this group for various services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tricia B.
04/2012
5.0
insurance companies
  + -1 more
We are pleased and we wonder why we didn't use them years ago. You have to have a connection with the military to be eligible to use them but my husband always did because his dad died on active duty in the military. We were always eligible to use them but we didn't start until a few years ago. Their prices are so much better and they are easy to communicate with. We have been pleased but we haven't had to file a claim. We pay automatically on our credit card. They are good and respectful.
Description of Work: We use USAA for our insurance.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ellen H.
04/2012
5.0
home security systems
  + -1 more
I am satisfied with the service they provide. I don’t have to call them often since they installed the alarms. I do not have any problem with them.
Description of Work: They are my home security system provider. They also monitor my home’s fire alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$360

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM