USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1476-1500 of 1548 reviews

Amy S.
01/2014
5.0
insurance companies
  + -1 more
Refers to my home insurance
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$92

Susan K.
01/2014
5.0
financial advisor
  + -1 more
Member of USAA since 1977 or 1978.
Description of Work: auto insurance accident coverage: Excellent service and follow up.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charles T.
01/2014
5.0
accountant
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joseph H.
01/2014
5.0
insurance companies
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DEAN M.
01/2014
5.0
banks
  + -1 more
.
Description of Work: Provided banking services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Patricia W.
01/2014
4.0
insurance companies
  + -1 more
.
Description of Work: I use USAA

Rating CategoryRating out of 5
quality
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro

Peggy K.
01/2014
5.0
insurance companies
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Augustine D.
01/2014
3.0
.
Description of Work: Their Auto Insurance prices were $300/mo. higher than what I was paying.

Rating CategoryRating out of 5
value
1.0


Susan M.
01/2014
5.0
I would highly recommend USAA
Description of Work: I have used USAA for 25 plus years. They are courteous and responsive with reasonable rates. While they refer all work (i.e. towing), they responded quickly and the follow up is though.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa F.
01/2014
5.0
banks
  + -1 more
Financed a car
Description of Work: I used USAA Bank

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Mark&Jackie B.
01/2014
1.0
insurance companies
  + -1 more
See above
Description of Work: I have been a USAA Member for over 26 years. After moving to Florida I have seen the coverages offered decrease. Now when I would like to purchase a home and switch my current coverage to it I am being declined. Tampa has a huge veteran population and USAA is located in this area yet they are refusing to write homeowners policies in this area. I am very disappointed in USAA and their decision. Great support of the veterans who built USAA
Rating CategoryRating out of 5

Robert U.
12/2013
5.0
travel agency
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sarah P.
12/2013
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I have been a member since I was 18. I highly recommend anything that USAA offers. Every single encounter that I have with them is polite, helpful and proffesional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Pamela G.
12/2013
5.0
insurance companies, banks
  + 0 more
wonderful
Description of Work: I use them as my primary bank, auto insurance provider, auto loan provider. whenever I need to rent a car. everything.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marcella S.
12/2013
5.0
insurance companies
  + -1 more
.
Description of Work: Daughter was involved in auto accident. Very reliable service..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan F.
11/2013
5.0
insurance companies
  + -1 more
GREAT
Description of Work: CURRENT POLICY HOLDER MADE ADJUSTMENTS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert N.
11/2013
5.0
financial advisor
  + -1 more
N/A
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

James C.
11/2013
5.0
insurance companies
  + -1 more
unknown
Description of Work: Stayed with current provider, Auto-Owners, 1 year policy, less deductible & about $100.00 cheaper
Rating CategoryRating out of 5

William J.
11/2013
5.0
insurance companies
  + -1 more
unknown
Description of Work: insurance claim, and banking
Rating CategoryRating out of 5
Yes, I recommend this pro

George F.
10/2013
5.0
banks
  + -1 more
Well, very responsive.
Description of Work: check bank statement.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sidney R.
10/2013
3.0
insurance companies
  + -1 more
unknown
Description of Work: I tried to contact them in response to a flyer about medicare services and I was told there was an eleven minute wait time. This is too long to wait for answer to a simple question.
Rating CategoryRating out of 5

Rhonda S.
10/2013
5.0
insurance companies
  + -1 more
see above
Description of Work: I was able purchase all the insurance coverage I needed for my entire household in one place. I completed this all online with 3 different agents. It did take a while but since I was several states away, I appreciated the personal attention. There were some significant differences in coverages between Wi and Tx coastline.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

Karen B.
10/2013
5.0
insurance companies
  + -1 more
unknown
Description of Work: Add new vehicle, removed old vehicle and emailed new ins cards in less than 15 minutes. Service is incredible !!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$999

trevor G.
10/2013
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Ron B.
10/2013
5.0
banks
  + -1 more
Excellent - fast.
Description of Work: Assisted in opening another account that I can maintain for my Daughter's eventual moving expenses.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM