USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1426-1450 of 1548 reviews

PAMELA K.
05/2014
4.0
insurance companies
  + -1 more
unknown
Description of Work: This is great insurance but the homeowners was about 50% more than the company we went with.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0


Zane C.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Insured my new home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Martha P.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: They are our insurance provider. We had a hit and run accident and our vehicle was damaged. USAA sent an agent out to look over our vehicle and deposited into our account shortly afterwards. No hassle type of insurance for military personnel and veterans.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Beatrice J.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Denise T.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Renea L.
05/2014
4.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Sylvester B.
04/2014
4.0
banks
  + -1 more
unknown

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro

William H.
04/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: After going through the qualification process to be a USAA member I tried to acquire homeowners insurance from them in Florida as they are rated very high. Unfortunately, USAA would not underwrite a policy for me as we were too close to the coast. They did provide me with a quote from a third party provider that they use if they cannot write the policy themselves but I decided to go with a different company. I also tried to have them cover my two autos as well but their premiums where no different than that of my current insurance provider that I've been with for 20+ years. Overall they were very nice, very professional and a pleasure to speak with. Unfortunately we were just unable to do business with one another.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brian G.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard & Alane C.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
punctuality
5.0

Yes, I recommend this pro

Valerie B.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard B.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Byron D.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

William D.
04/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Auto insurance and new car loan

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lloyd S.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Brant W.
04/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: I always have a good experience with USAA. They have always been professional and address the needs that I have. I have my checking, savings, auto insurance, and homeowners insurance with them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TENIOLA O.
04/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert H.
04/2014
5.0
insurance companies
  + -1 more
Very easy online process.
Description of Work: New home owner insurance.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Cedric M.
04/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I am a USAA customer, and on February 12, 2014 during a ice/snow event I totaled my truck. I called USAA the next morning and they asked me if I was ok, and we're sorry to hear of the accident. A rental was made available to me immediately as of that date. They really took care of me and kept me updated during the entire process. I highly recommend them, been with them since 2003.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neal C.
04/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: We have used USAA for our checking/savings account, credit cards, homeowner's insurance, and auto insurance for over 20 yrs. Our two adult children also use USAA. We have found USAA to be top-notch in service (two auto claims over the years), responsiveness (lost credit cards), and professionalism (handling questions or special requests over the phone). They also waive credit card fees for late payments up to one complete billing cycle. We fully recommend USAA to anyone who qualifies via a military connection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Frank L.
04/2014
5.0
insurance companies
  + -1 more
.
Description of Work: Been with them for a long time. Always professional, always responsive.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul G.
03/2014
5.0
.
Description of Work: Auto insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Jerri C.
03/2014
5.0
banks
  + -1 more
.
Description of Work: Car loan, personal property insurance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mitzi P.
03/2014
5.0
insurance companies, banks
  + 0 more
unknown
Description of Work: If there were a "perfect" company, USAA is it. My family has bank accounts, credit cards, homeowners insurance, auto insurance, mortgages, just about anything and everything they offer. We couldn't be happier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anna C.
03/2014
5.0
real estate agents
  + -1 more
.
Description of Work: USAA Buyer Advantage in listing home for sale

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM