USAA Bank

Insurance Agencies, Banking/Credit Unions, Mortgage Companies,

About us

When you join USAA, you become part of a family that's there for you during every stage of your life. Let us help you with insurance, banking, investments and retirement — because we're dedicated to helping you achieve your financial goals. Get started today. It's free to join. Initial loss reporting 24 hours a day, 7 days a week. DBA- USAA Casualty Insurance Company; USAA Investment Management Company & USAA Transfer Agency Company

Services we offer

Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Reviews

4.81,548 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
3%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1401-1425 of 1548 reviews

Lori D.
06/2014
5.0
banks
  + -1 more
unknown
Description of Work: We LOVE USAA. We employ USAA services for banking and auto insurance. We have also had a mortgage with them in the past. Their auto insurance service is beyond reproach. The level of customer service is incredible. We've had four individual hail claims on our vehicles in the past four years. They have gone above and beyond to help us with the claims and the repairs. We will never switch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth K.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA car insurance handled two claims and had both cars repaired within 24 respectively.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Clayton K.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: We have used USAA for car and home insurance, and other financial services, for over 50 years. In my opinion clearly the best in the business if you have a military background and therefore eligible to use them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry G.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Great banking service. Love the ease of web banking.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa M.
06/2014
4.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard G.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: They insure our home an cars. Prompt and courteous. We have not had a claim so I cannot speak to that. We are happy with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,500

Samantha M.
06/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: If you are fortunate enough to have a military connection to become a member of USAA, THEN DO IT! My Dad was career Navy, so I've been with them |for over 4 decades. Sure you can find cheaper rates, but then see what happens when you file a claim. I have them for both vehicle and home insurance. They have the absolute best customer service. You reach a human being within seconds. All are extremely knowledgable, polite and helpful. |I also use their banking services. Absolutely no other company will treat you as well. My few claims were taken care of immediately. They are solid |financially. I get an annual insurance dividend refund because they do so well, that is used towards my premium payments. This is one company founded |on integrity, honor and service. I'm so grateful that I am a member.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Nancy M.
06/2014
4.0
banks
  + -1 more
unknown
Description of Work: ok. From time to time I have trouble getting on the site.

Rating CategoryRating out of 5
quality
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Arthur H.
06/2014
5.0
insurance companies
  + -1 more
Very professional and fast
Description of Work: Insure vehicles and home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,200

William F.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Home Insurance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

William R.
05/2014
5.0
banks
  + -1 more
unknown
Description of Work: Have an account with them and they assisted me in buying a car.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Karen G.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Road side assistance, perfectly smooth!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Norma H.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Julie M.
05/2014
5.0
banks
  + -1 more
unknown
Description of Work: Usaa helped me sell my home in a matter of 2 months, such a remarkable company

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura L.
05/2014
5.0
banks
  + -1 more
unknown
Description of Work: USAA is a cut above - I highly recommend their services!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,050

Beau C.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

John T.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have been a member of USAA for over 50 yrs. No other Co. can match them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Amanda V.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marc B.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

c r G.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: I have had my auto insurance and renters insurance with them since I first bought a car and rented my first apartment. |Today I had a flat and their roadside assistance was here within half an hour. Totally professional, always kind and patient on the phone. | |

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Trish B.
05/2014
5.0
insurance companies
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul R.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: USAA has been my insurance company for 45 years and they are excellent.

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

David G.
05/2014
5.0
insurance companies
  + -1 more
resolved without issue
Description of Work: Helped with homeowners policy

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Thomas A.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: change insurance policy

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Eddie S.
05/2014
5.0
insurance companies
  + -1 more
unknown
Description of Work: Face to face video conferencing with what ever area in needed is excellent, no waiting.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Insurance Agencies,
Banking/Credit Unions,
Mortgage Companies,
Financial Planning,
Real Estate Agents,
Auto Glass,
Accountants/Tax Consultants,
Travel Agencies,
Auto Sales,
Health Insurance - Agents & Companies,
Auto Service,
Auto Towing

FAQ

USAA Bank is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

No, USAA Bank does not offer free project estimates.
No, USAA Bank does not offer eco-friendly accreditations.
No, USAA Bank does not offer a senior discount.
No, USAA Bank does not offer emergency services.
No, USAA Bank does not offer warranties.
USAA Bank offers the following services: Insurance agency. Banking. Auto Circle, Tax Center, Investments.

Contact information

PO Box 33490, San Antonio, TX 78265

www.usaa.com

Service hours

Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM